Return Policy

Verizon added one new instruction to its Return Policy: if your smartphone has a 'Safe to Ship' or similar battery-reduction mode, turn it on before returning or shipping the device. This is a practical shipping tip and does not change any consumer rights, fees, or obligations.

Cosmetic change: formatting, typos, or contact details.

20260929_rev01COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

15	15	Opened software purchased separately may be exchanged only for the exact same item at a Verizon Communications Store and may not be returned for refund.
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17	17	Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. Once the wireless device or accessory is returned, your data cannot be recovered.
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19	19	Additionally, you should retain or destroy any removable or portable memory cards or modules (such as a SIM Card or SD Card) in order to help protect sensitive information, such as mobile banking information.
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	21	If your smartphone includes a "Safe to Ship" or other similar mode designed to reduce the battery for shipping, turn it on before returning your device to a Verizon store or before shipping.
+ ADDEDNew instruction to enable 'Safe to Ship' mode before returning a device Verizon now tells customers that if their smartphone has a 'Safe to Ship' or similar mode that lowers the battery charge for shipping, they should turn it on before returning the phone to a store or shipping it back. This is a safety-related shipping tip, likely tied to airline/carrier rules about lithium battery charge levels in shipped devices.
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21	23	Because the FCC requires that nearly all wireless devices on a carrier's network have GPS capability, Verizon does not allow non-GPS wireless devices to be activated on our network. If you upgrade from a non-GPS capable wireless device to a GPS capable wireless device and then return it within the return period, Verizon will not allow the older non-GPS capable wireless device back on our network. We will, however, allow you to exchange your new wireless device for another GPS capable wireless device that will meet your needs, subject to the restocking fee.
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23	25	If after you purchased your merchandise, you received the merchandise by mail from Verizon or you picked up the merchandise from a Verizon store, you can return/exchange your merchandise through My Verizon, by contacting Verizon Customer Service or by visiting a Verizon store, unless you received with your merchandise different instructions in which case you have to follow those instructions. If you purchased your merchandise in a Verizon store, you can return it to any Verizon store. If you purchased your merchandise from an Authorized Retailer and you did not receive your merchandise by mail from Verizon or you did not pick up your merchandise from a Verizon store, you must return it to or exchange it with that Authorized Retailer in accordance with their return/exchange policy. Please search Return Policy on verizon.com for more details. Returning your merchandise does not automatically terminate your service. You must call Customer Service to cancel service.