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Terms of Service

20250501_rev01 → 20250701_rev01COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED
11Terms of Service
22
3- _Last Updated: June 11, 2025_
4- [Change log](https://wordpress.com/tos-change-log)
5
36## The Gist
47
58We (the [folks at Automattic](https://automattic.com/about/)) are on a mission to make the web a better place. We hope you love our products and services - from website publishing tools to ecommerce solutions to security backup systems to management tools for distributed companies to the next great idea that we haven't even thought of yet - as much as we love creating them.
69
710These Terms of Service ("Terms") describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully and reach out to us if you have any questions. **If you don't agree to these Terms, don't use our services.**
811
912If you are a user in countries located in the European Economic Area, Switzerland, or the United Kingdom ("European User"), some special terms apply to you as mentioned below.
1013
1114We've made these Terms available under a [Creative Commons Sharealike license](https://creativecommons.org/licenses/by-sa/4.0/), which means that you're more than welcome to copy them, adapt them, and repurpose them for your own use. Just make sure to revise them so that your Terms of Service reflect your actual practices. Also, if you do use these Terms, we'd appreciate a credit and link to Automattic somewhere on your website. You can grab a copy of these Terms and other legal documents on [GitHub](https://github.com/Automattic/legalmattic).
1215
1316## Terms of Service
1417
15These Terms govern your access to and use of the software, applications, extensions, and other products and services we provide through or for [WordPress.com](https://wordpress.com/), [WooCommerce.com](https://woocommerce.com/), [WooPay](https://pay.woo.com/), [Jetpack.com](https://jetpack.com/), [Gravatar.com](https://gravatar.com/), [VaultPress.com](https://vaultpress.com/), [Happy.Tools](https://happy.tools/), [Jetpack CRM](https://jetpackcrm.com/), [MailPoet](http://mailpoet.com/), [WPScan.com](https://wpscan.com/), [Studio](https://developer.wordpress.com/studio/), [WordPress.com Courses](https://wpcourses.com/), and [BlazePro.com](https://blazepro.com/) (our "Services"). Please note that Woo-related products and services are intended for commercial use and you acknowledge that your use is that of a representative of a business (as defined by applicable law) and not that of a consumer.
18These Terms govern your access to and use of the software, applications, extensions, and other products and services we provide through or for [WordPress.com](https://wordpress.com/), [WooCommerce.com](https://woocommerce.com/), [WooPay](https://pay.woo.com/), [Jetpack.com](https://jetpack.com/), [Gravatar.com](https://gravatar.com/), [VaultPress.com](https://vaultpress.com/), [Happy.Tools](https://happy.tools/), [Jetpack CRM](https://jetpackcrm.com/), [MailPoet](http://mailpoet.com/), [WPScan.com](https://wpscan.com/), [Studio](https://developer.wordpress.com/studio/), [WordPress.com Courses](https://wpcourses.com/), [BlazePro.com](https://blazepro.com/), and [QuickForget.com](https://quickforget.com/) (our "Services"). Please note that Woo-related products and services are intended for commercial use and you acknowledge that your use is that of a representative of a business (as defined by applicable law) and not that of a consumer.
1619
1720These Terms also govern visitors' access to and use of any websites that use our Services, like the websites that our users create on WordPress.com. Please note though that the operators of those websites may also have their own separate terms of use.
1821
1922For some of Automattic's other products, services, and programs, such as [Akismet](https://akismet.com/), [Crowdsignal](https://crowdsignal.com/), [Newspack](https://newspack.pub/), [WordPress VIP](https://wpvip.com/), our [Affiliate Program](https://refer.wordpress.com/), and our [Refer-A-Friend Program](https://wordpress.com/refer-a-friend-program-terms-of-service/), additional or separate terms and policies may apply.
2023
2124Please read these Terms carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by all of the Terms and all other operating rules, policies, and procedures that we may publish via the Services from time to time (collectively, the "Agreement"). You also agree that we may automatically change, update, or add on to our Services as stated in the Terms, and the Agreement will apply to any changes.
3033
3134- If you reside outside of the Designated Countries: Automattic Inc.
3235- If you reside in the Designated Countries: Aut O'Mattic A8C Ireland Ltd.
3336
3437**Woo Services**
3538
36_Woo services includes WooCommerce, WooPayments, Woo Shipping, Woo Tax, MailPoet, and other products or services available at WooCommerce.com. (Please note that for the use of Third-Party Services - as defined below - additional terms may govern)._
39_Woo services includes WooCommerce, WooPayments, WooCommerce Shipping, WooCommerce Tax, MailPoet, and other products or services available at WooCommerce.com. (Please note that for the use of Third-Party Services - as defined below - additional terms may govern)._
3740
3841- If you reside outside of the Designated Countries: WooCommerce, Inc.
3942- If you reside in the Designated Countries: WooCommerce Ireland Ltd.
4043
4144We refer to Automattic Inc., Aut O'Mattic A8C Ireland Ltd., WooCommerce, Inc., and WooCommerce Ireland Ltd. collectively as "Automattic," "us," or "we" throughout these Terms.
4245
43## 2\. Your Account
46## 2\. Your Use of Our Services and Your Account
4447
4548When using our Services requires an account, you agree to provide us with complete and accurate information and to keep the information current so that we can communicate with you about your account. We may need to send you emails about notable updates (like changes to our Terms of Service or Privacy Policy), or to let you know about legal inquiries or complaints we receive about the ways you use our Services so you can make informed choices in response.
4649
4750We may limit your access to our Services until we're able to verify your account information, like your email address.
4851
4952When you create a WordPress.com account, we consider that to be an inquiry about our products and services, which means that we may also contact you to share more details about what we have to offer (i.e., marketing). Don't worry - if you aren't interested, you can opt out of the marketing communications, whether it's an email, phone call, or text message.
5053
51You're solely responsible and liable for all activity under your account. You're also fully responsible for maintaining the security of your account (which includes keeping your password secure). We're not liable for any acts or omissions by you, including any damages of any kind incurred as a result of your acts or omissions. If you get fired because of a blog post you write about your boss, that's on you.
54You're solely responsible and liable for your use of our Services and all activity under your account. You're also fully responsible for using our Services securely and maintaining the security of your account as well as the security of any physical hardware or connected devices (which, among other things, includes keeping your password secure and your devices and apps up to date).
5255
56We're not liable for any acts or omissions by you, including any damages of any kind incurred as a result of your acts or omissions. If you get fired because of a blog post you write about your boss, that's on you.
57
5358Don't share or misuse your access credentials. And notify us immediately of any unauthorized uses of your account, store, or website, or of any other breach of security. If we believe your account has been compromised, we may suspend or disable it.
5459
5560If you'd like to learn about how we handle the data you provide us, please see our [Privacy Policy](https://automattic.com/privacy/).
5661
5762## 3\. Minimum Age Requirements
5863
6974- We aren't responsible for any harm resulting from anyone's access, use, purchase, or downloading of Content, or for any harm resulting from third-party websites. You're responsible for taking the necessary precautions to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content.
7075- Any Content that's for sale through any of our Services is the seller's sole responsibility, so you must look solely to the seller for any damages that result from your purchase or use of Content.
7176- We are not a party to, and will have no responsibility or liability for, any communications, transactions, interactions, or disputes between you and the provider of any Content.
7277
7378Please note that additional third-party terms and conditions may apply to Content you download, copy, purchase, or use.
7479
80If you delete Content, we'll use reasonable efforts to remove it from public view, but you acknowledge that cached versions of the Content or references to the Content may not be immediately unavailable.
81
7582## 5\. Fees, Payment, and Renewal
7683
7784### a. Automattic Fees
7885
7986**Fees for Paid Services.** Some of our Services are offered for a fee, like certain [WordPress.com plans](https://wordpress.com/pricing/) or Woo themes or extensions (collectively, "Paid Services"). This section applies to any purchases of Paid Services.
8087
81By using a Paid Service, you agree to pay the specified fees. Depending on the Paid Service, there may be different kinds of fees, like some that are one-time, recurring, revenue-based, or based on an advertising campaign budget that you set. For recurring fees (AKA subscriptions), your subscription begins on your purchase date, and we'll bill or charge you in the automatically-renewing interval (such as monthly, annually, or biennially) you select, on a pre-pay basis until you cancel, which you can do at any time by contacting the relevant support team. For revenue-based fees - such as [fees for the Payments feature](https://wordpress.com/support/wordpress-editor/blocks/payments/) - you pay us a percentage of the revenue your website generates. Revenue-based fees are ongoing.
88By using a Paid Service, you agree to pay the specified fees. Depending on the Paid Service, there may be different kinds of fees, like some that are one-time, recurring, revenue-based, usage-based, or based on an advertising campaign budget that you set. For recurring fees (AKA subscriptions), your subscription begins on your purchase date, and we'll bill or charge you in the automatically-renewing interval (such as monthly, annually, or biennially) you select, on a pre-pay basis until you cancel, which you can do at any time by contacting the relevant support team. For revenue-based fees - such as [fees for the Payments feature](https://wordpress.com/support/wordpress-editor/blocks/payments/) - you pay us a percentage of the revenue your website generates. Revenue-based fees are ongoing. Where we invoice you for any Paid Services, you will pay all amounts due within the required time frame.
8289
8390**Taxes.** To the extent permitted by law, or unless explicitly stated otherwise, all fees do not include applicable federal, provincial, state, local or other governmental sales, value-added, goods and services, harmonized or other taxes, fees, or charges ("Taxes"). You're responsible for paying all applicable Taxes relating to your use of our Services, your payments, or your purchases. If we're obligated to pay or collect Taxes on the fees you've paid or will pay, you're responsible for those Taxes, and we may collect payment from you.
8491
8592**Payment.** You must provide accurate and up-to-date payment information. By providing your payment information, you authorize us to store it until you request deletion. If your payment fails, we suspect fraud, or Paid Services are otherwise not paid for or paid for on time (for example, if you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services), we may immediately cancel or revoke your access to Paid Services without notice to you. You authorize us to charge any updated payment information provided by your bank or payment service provider (e.g., new expiration date) or other payment methods provided if we can't charge your primary payment method.
8693
8794**Automatic Renewal.** By enrolling in a subscription, you authorize us to automatically charge the then-applicable fees and Taxes for each subsequent subscription period until the subscription is canceled. If you received a discount, used a coupon code, or subscribed during a free trial or promotion, your subscription will automatically renew for the full price of the subscription at the end of the discount period. This means that unless you cancel a subscription, it'll automatically renew and we'll charge your payment method(s). You must cancel at least one month before the scheduled end date of any annual subscription and at least 24 hours before the end of any shorter subscription period. The date for the automatic renewal is based on the date of the original purchase and cannot be changed. If you've purchased access to multiple services, you may have multiple renewal dates.
139146WordPress.com's basic service is free, and we offer [paid plans](https://wordpress.com/pricing/) that add advanced features like a custom domain name, extra storage, and access to premium themes. We don't own your content, and you retain all ownership rights you have in the content you post to your website. However, be responsible in what you publish. In particular, make sure that nothing prohibited (like spam, viruses, or serious threats of violence) appears on your website.
140147
141148If you find a WordPress.com website that you believe violates these Terms, please [let us know](https://en.support.wordpress.com/report-blogs/).
142149
143150**Your WordPress.com Website's URL.** If you create a website on WordPress.com, you get free use of an Automattic-owned subdomain, like yourgroovysite.wordpress.com or mollys.food.blog. You must not engage in "domain squatting," claim an unreasonable number of subdomains (as determined by us), or sell access to any subdomains.
144151
145**License.** By uploading or sharing Content, you grant us a worldwide, royalty-free, transferable, sub-licensable, and non-exclusive license to use, reproduce, modify, distribute, adapt, publicly display, and publish the Content solely for the purpose of providing and improving our products and Services and promoting your website. This license also allows us to make any publicly-posted Content available to select third parties (through [Firehose](https://developer.wordpress.com/docs/firehose/), for example) so that these third parties can analyze and distribute (but not publicly display) the Content through their services. You also give other WordPress.com users permission to share your Content on other WordPress.com websites and add their own Content to it (aka to "reblog" your Content), so long as they use only a portion of your post and they give you credit as the original author by linking back to your website, which the [reblogging](https://en.support.wordpress.com/reblogs/) function on WordPress.com does automatically.
152**License.** You grant us a worldwide, royalty-free, transferable, sub-licensable, and non-exclusive license to use, reproduce, modify, distribute, adapt, publicly display, and publish the Content for the purpose of providing and improving our products and Services and promoting your website Content. This license also allows us to make any publicly-posted Content available to select third parties (through [Firehose](https://developer.wordpress.com/docs/firehose/), for example) so that third parties can analyze and/or distribute (but not publicly display) the Content. See our [Privacy Settings support page](https://wordpress.com/support/privacy-settings/) for more information on the choices you have regarding sharing your Content with certain third parties. You also give other WordPress.com users permission to share your Content on other WordPress.com websites and add their own Content to it (aka to "reblog" your Content), so long as they use only a portion of your post and they give you credit as the original author by linking back to your website, which the [reblogging](https://en.support.wordpress.com/reblogs/) function on WordPress.com does automatically.
146153
147**Removing Content.** If you delete Content, we'll use reasonable efforts to remove it from public view (or in the case of a private website, from view by the authorized visitors) on WordPress.com, but you acknowledge that cached versions of the Content or references to the Content may not be immediately unavailable.
148
149154**Web Traffic.** We may use a third-party service to measure WordPress.com's audience and usage. By having your website on WordPress.com, you agree to assign the traffic for your website to Automattic, and you authorize us to sign a Traffic Assignment Letter on your behalf. This means that your website's traffic may be included under Automattic, your website may not receive credit for traffic in the respective reports, and you must not assign your website's traffic to any other party. If we require additional documentation to verify ownership of your website or domain name, you agree to make reasonable efforts to provide it.
150155
151156**Prohibited Uses.** Your Content and conduct must not violate the [WordPress.com User Guidelines,](https://en.support.wordpress.com/user-guidelines/) or the [VideoPress Service Guidelines](https://videopress.com/service-guidelines) if you use our Services to upload videos. These guidelines provide information on a few categories of content and behavior that we don't permit because we consider them harmful to the community.
152157
153158**HTTPS.** We offer free HTTPS on all WordPress.com websites by default, including those using custom domains, via [Let's Encrypt](https://letsencrypt.org/). By signing up and using a custom domain on WordPress.com, you authorize us to represent that you have the power and authority to act on the domain name registrant's behalf (by requesting the necessary certificates, for example) for the sole purpose of providing HTTPS on your website.
154159
155160**Advertisements.** We may display advertisements on your website and domain unless you have purchased a plan that includes the removal of ads.
156161
157162**Attribution.** We may display attribution text or links in your website footer or toolbar, noting that your website is powered by WordPress.com or attributing the creator of your theme, for example. For more details about these attributions, and under which circumstances (if any) you may alter or remove them, please see our [Footer Credit Options support page](https://wordpress.com/support/footer-credits/).
158163
159164**Professional Email.** Your use of Professional Email is subject to Titan's (Flock FZLLC) policies, including Titan's [Customer Terms of Use](https://support.titan.email/hc/en-us/articles/360038024254-Titan-Customer-Terms-of-Use) (for owners of the email subscription), [End User Terms of Use](https://support.titan.email/hc/en-us/articles/900000761843-Titan-End-User-Terms-of-Use-) (for individuals granted access to mailboxes created by the subscription owner), [Acceptable Use Policy](https://support.titan.email/hc/en-us/articles/900000775226-Titan-Acceptable-Use-Policy), and [Privacy Policy](https://support.titan.email/hc/en-us/articles/360038535773-Titan-Privacy-Policy) in addition to these Terms. We make no warranties related to these services and disclaim any obligations or actions of Titan under their policies.
160165
166**Website Design Services.** By purchasing our website design services - where our experts may set up or design your website for you - you have read and understand the respective details and policies relating to the service, like [these details](https://wordpress.com/support/website-design-service/) about our Express Website Design Service, including our [content guidelines](https://wordpress.com/support/website-design-service/) and the fact that the website (including any design, layout, or web development) we produce is provided "as-is." Although we're setting up a website for you, you remain solely responsible for the content on your site and any materials, information, or other data on your site. We do not provide approval or validation of your website or its content by providing our services.
167
168If we provide you with a refund for your purchase of our design services, you may not use the website or its layout, web design, content, or other development we have provided to you, and we reserve the right to delete or revert the website to its previous state.
169
161170**Domain Names.** We act as a registrar and also work with third-party registrars to provide domain name services. When you register a domain on WordPress.com or transfer an existing domain to WordPress.com, the [policies of the respective registry](https://en.support.wordpress.com/registry-policies/) apply, and you become bound by the relevant registrar's terms and conditions. Depending on the domain, you may be subject to the terms of the [Automattic Domain Name Registration Agreement](https://wordpress.com/automattic-domain-name-registration-agreement/), [Key-Systems GmbH Registration Agreement](https://www.rrpproxy.net/Legal/Registration_Agreement), [Tucows Domain Inc. Registration Agreement](https://opensrs.com/wp-content/uploads/Tucows_ExhibitA.html), or [this Domain Name Registration Agreement](https://www.secureserver.net/legal-agreement), in addition to these Terms. When you register a domain, you're presented with and must agree to the applicable domain registration agreement. If you didn't make a note of it, you can look it up at any time. Please see [the Domain Registration Agreements page](http://en.support.wordpress.com/domain-registration-agreements) for instructions on how to determine which domain registration agreements apply to you and your domains. These registrar terms are incorporated by reference into these Terms.
162171
163172Your domain is also subject to the policies of the Internet Corporation for Assigned Names and Numbers ("ICANN"). You can read about [your rights and responsibilities as a domain name registrant](http://www.icann.org/en/resources/registrars/registrant-rights/benefits) under ICANN's Registrar Accreditation Agreement and about [domain name registration generally](https://www.icann.org/resources/pages/educational-2012-02-25-en).
164173
165174For details about what happens during the domain expiration process and how we may notify you about domain expirations, please see the [Domain Expiration page](https://en.support.wordpress.com/domains/domain-expiration/).
166175
167176For information about fees associated with domain registrations, renewals, and redemptions, please refer to the [domain pricing and available TLDs page](https://en.support.wordpress.com/domains/domain-pricing-and-available-tlds/).
168177
169178When you register a domain, you're required to provide complete and accurate registration information, and you must keep this information current. In most cases, the contact information you provide as part of the registration process will be used as your administrative contact, technical contact, and billing contact for the domain. You can [update your domain contact information](https://wordpress.com/support/update-contact-information/) at any time. If the domain contact information differs from your WordPress.com account information, we consider the administrative contact in your [domain contact information](https://wordpress.com/support/update-contact-information/) to be the owner of the domain, with full authority to manage it.
170179
171**Built By WordPress.com Express.** By purchasing Built By WordPress.com Express - where our experts set up your website for you - you have read and understand [these details about the service](https://wordpress.com/support/website-design-service/), including our [content guidelines](https://wordpress.com/support/website-design-service/) and the fact that the website (including any design, layout, or web development) we produce is provided "as-is." Although we're setting up a website for you, you remain solely responsible for the content on your site and any materials, information, or other data on your site. We do not provide approval or validation of your website or its content by providing our services.
180**100-Year Plan or Domain.** If you purchase a [100-Year Plan](https://wordpress.com/100-year/) or a [100-Year Domain](https://wordpress.com/100-year-domain/), you understand the [details of the Service](https://wordpress.com/support/plan-features/100-year-plan), including feature changes that could occur during the life of your plan. When you register a 100-Year Domain, "Century Proxy" will be listed as the domain registrant (that's us!) and you agree to the [Century Proxy Terms of Service](https://wordpress.com/century-proxy-terms-of-service/). This allows us to administer the domain for you to ensure that it continues to be registered for 100 years, even when you're busy. You still ultimately control and are liable for the domain.
172181
173If we provide you with a refund for your purchase of Built By WordPress.com Express, you may not use the website or its layout, web design, content, or other development we have provided to you, and we reserve the right to delete or revert the website to its previous state.
182### b. Gravatar
174183
175### b. Woo
184Your [Gravatar](https://gravatar.com/) (Globally Recognized Avatar - get it? :) ), is your free profile for the web that is connected to your WordPress.com account. If you don't already have a WordPress.com account, you're creating one when you sign up for Gravatar.
176185
186By default, information you include in your Gravatar is public, including your email address, which means that anyone can [look up your Gravatar profile with your email address](https://gravatar.com/site/check/). You can manage your Gravatar profile at WordPress.com [here](https://wordpress.com/me) and at [Gravatar.com](https://gravatar.com/). You can also [make your Gravatar profile private](https://support.gravatar.com/profiles/profile-access/) or [disable your Gravatar account](https://support.gravatar.com/account/disable-account/).
187
188**License**. You grant us a worldwide, royalty-free, transferable, sub-licensable, and non-exclusive license to use, reproduce, modify, distribute, adapt, publicly display, and publish the Content for the purpose of providing and improving our products and Services and promoting your profile (including via the [API](https://docs.gravatar.com/)).
189
190**Prohibited Uses.** Your Content and conduct must not violate the [Gravatar User Guidelines](https://support.gravatar.com/gravatar-user-guidelines/).
191
192### c. Woo
193
177194Woo is an open source, customizable ecommerce platform. The Services we offer at WooCommerce.com give you the power to sell your products and services in whatever way your business needs.
178195
179196Your use of certain Services offered via Woo, like those related to tax calculation, payment, and shipping, may require a Jetpack connection to function. If you enable those features, the Jetpack-specific terms also apply.
180197
181198**Extensions.** The software in the extensions available in the Woo Marketplace is licensed under GPL. Extensions may have their own requirements (like requiring a connection to their servers in order to provide their services) and terms that apply.
182199
183200**Compatibility, access, updates, and support.** When you purchase Paid Services from WooCommerce.com, you'll receive access to any necessary downloads along with updates and support (as described in our [Support Policy](https://woocommerce.com/support-policy/)) for those Paid Services for a period of one year, starting on the date of your purchase. Once your year is up, you'll need to renew your subscription if you'd like continued access to updates or support, or if you need to download any files again.When you purchase Woo Paid Services as part of a Jetpack subscription or bundle, you'll have access to them as long as you have an active Jetpack plan.
184201
185202Please note that extensions and themes are purchased and handled separately, and may function independently. While many work well in tandem, that may not always be the case.
186203
187### c. WooPay
204### d. WooPay
188205
189206WooPay is a service that facilitates faster checkouts on sites using Woo, by enabling you to save some of your information, such as shipping and payment information, for future purchases.
190207
191208Sites using WooCommerce may offer you the ability to use WooPay. If you elect to use WooPay, your payment method information will be saved for use on any site that has integrated WooPay. To take advantage of WooPay for future purchases, you must use the same web browser that you used to sign up for WooPay and must not have cleared your cookies or you must select the option to checkout with WooPay. You agree to follow any other steps we require to help verify your identity as part of the enrollment or purchase process, including via email or SMS text message confirmations. Enrolling in WooPay will create a [WooPay account](https://pay.woo.com/account/) for you if you don't already have one. You must keep your WooPay information accurate and up-to-date. You can update your WooPay information by accessing your [WooPay Dashboard](https://pay.woo.com/account/) using the email and phone number you signed up with. You should only use WooPay on a device that you own or control and it is your responsibility to prevent others from accessing your device's web browser to help prevent unauthorized purchases through WooPay.
192209
193210Even when your saved WooPay information is used for a transaction, the transaction remains only between you and the merchant. Requesting the deletion of your WooPay information will not cancel any transactions you have already made or terminate any subscriptions you have already enrolled in. To cancel a transaction or terminate a subscription, you must contact the merchant directly.
194211
195### d. Jetpack
212### e. Jetpack
196213
197214Jetpack supercharges your site by connecting to our infrastructure, either via a Jetpack connection or via various Jetpack plugins developed by Automattic (like Jetpack, Jetpack Boost, and Jetpack Search). To take advantage of the valuable features of Jetpack, your website is synced with our servers, as described on our [What Data Does Jetpack Sync? support page](https://jetpack.com/support/what-data-does-jetpack-sync/). Any content you publish on a self-hosted website connected to Jetpack ("Jetpack Content") remains under your ownership and control.
198215
199216**Features and Enhanced Distribution.** Jetpack includes various features, some of which are [on by default](https://jetpack.com/support/default-features/) when you activate Jetpack, and others that you need to enable manually. You can see your active features and choose which to activate or deactivate on your dashboard.
200217
201218The [Enhanced Distribution](https://jetpack.com/support/enhanced-distribution/) feature is on by default and aggregates public Jetpack Content to the WordPress.com Firehose. You can disable this at any time by following [these instructions](https://jetpack.com/support/control-jetpack-features-on-one-page/). If you leave this feature activated, you grant us permission to display your Jetpack Content on WordPress.com.
202219
203220**License.** By using Jetpack, you grant us access to your website's servers for the purpose of backing up, taking measures to protect and scanning your Jetpack Content, and restoring files and database information (which may include access details for multiple servers or accounts for each website that we backup). Jetpack may temporarily install extra software on your website to back up your website and scan it for security vulnerabilities. In order to address security vulnerabilities, we may automatically update your version of Jetpack or access your website to remove malicious code. We may also manually access your site to troubleshoot your support requests, or if there's an emergency. You agree that we may scan your website and compile aggregated/anonymized statistics for our internal use (such as to optimize Jetpack's performance).
204221
205You grant us a worldwide, royalty-free, transferable, sub-licensable, non-exclusive license to use, reproduce, modify, distribute, adapt, publicly display, publish, copy, and store Jetpack Content for the purpose of providing and improving our products and Services and promoting your websites. This license also allows us to make any publicly-posted Content available to select third parties (through [Firehose](https://developer.wordpress.com/docs/firehose/), for example) so that these third parties can analyze and distribute (but not publicly display) the Content through their services.
222You grant us a worldwide, royalty-free, transferable, sub-licensable, non-exclusive license to use, reproduce, modify, distribute, adapt, publicly display, publish, copy, and store Jetpack Content for the purpose of providing and improving our products and Services and promoting your website Content. This license also allows us to make any publicly-posted Content available to select third parties (through [Firehose](https://developer.wordpress.com/docs/firehose/), for example) so that these third parties can analyze and distribute (but not publicly display) the Content through their services.
206223
207224**Prohibited Uses.** Your website and Jetpack Content must comply with [Jetpack's Service Guidelines](https://jetpack.com/service-guidelines/).
208225
209### e. Jetpack CRM
226### f. Jetpack CRM
210227
211228Jetpack CRM is an open source, customizable customer relationship management tool built specifically for WordPress sites. Jetpack CRM core is free to install and you can extend the functionality by purchasing premium extensions.
212229
213230**Access, updates, and support.** When you purchase a Jetpack CRM Paid Service, you'll receive access to any necessary downloads along with updates and support (for which this [support policy applies](https://kb.jetpackcrm.com/jetpackcrm-support-policy/)) for those Paid Services for a period of one year, starting on the date of your purchase. Once your year is up, you'll need to renew your subscription if you'd like continued access to updates or support, or if you need to download any files again.
214231
215232**Reseller Program.** If you use our white label option or participate in our [Reseller Program](https://jetpackcrm.com/reseller/), which allows you to sell Jetpack CRM as your own product, and optionally under your own branding, these [Terms and Conditions](https://app.jetpackcrm.com/app/rebrandr/terms/) apply. Our Reseller Program is priced based on the number of copies you intend to sell. We don't provide direct support for end users of any licenses you sell as part of our Reseller Program. Unless you participate in our Reseller Program, you're not allowed to sell our system or extensions.
216233
217### f. VaultPress
234### g. VaultPress
218235
219236VaultPress is a subscription-based security and backup service for self-hosted WordPress websites. VaultPress will back up your WordPress content (e.g., your WordPress database, plugins, themes, and uploads, as well as some additional files, as described in this [introduction to VaultPress](https://help.vaultpress.com/get-to-know/)) ("VaultPress Content").
220237
221238**Access.** If you lose access to your WordPress.com account, you may not be able to access your VaultPress Content.
222239
223240**License.** By using VaultPress, you grant us access to your website's servers for the purpose of backing up and securing your VaultPress Content, and restoring files and database information (which may include access details for multiple servers or accounts for each website that we backup). To address security vulnerabilities, we may automatically update your version of VaultPress, or access your website to remove malicious code. We may also manually access your site to troubleshoot your support requests, or if there's an emergency. You agree that we may scan your website and compile aggregated/anonymized statistics for our internal use to optimize the VaultPress service.
224241
225242You also grant us a worldwide, royalty-free, transferable, sub-licensable, and non-exclusive license to use, reproduce, modify, distribute, adapt, and store your VaultPress Content for the purpose of operating and improving our products and Services.
226243
227### g. Blaze and Blaze Pro
244### h. Blaze and Blaze Pro
228245
229Blaze and Blaze Pro enable you to advertise on some of the millions of pages across our Services. For example, Blaze campaigns may be shown on WordPress.com, Tumblr, and sites enrolled in [WordAds](https://wordads.co/). If you use Blaze (which may be available through our other Services) or Blaze Pro, you must comply with our [advertising policy](https://automattic.com/advertising-policy/).
246Blaze and Blaze Pro enable you to advertise on some of the millions of pages across our Services. For example, Blaze campaigns may be shown on WordPress.com, Tumblr, and sites enrolled in [WordAds](https://wordads.co/). If you use Blaze (which may be available through our other Services) or Blaze Pro, you must comply with our [advertising policy](https://automattic.com/advertising-policy/). Where we invoice you for your campaigns, you will pay all amounts due within thirty (30) days from your receipt of invoice.
230247
231### h. Ecommerce Services
248### i. Ecommerce Services
232249
233250We offer Services via [Woo](https://woocommerce.com/), [WordPress.com](https://wordpress.com/), and [Jetpack](https://jetpack.com/) that enable you to sell items (goods, content, services, etc.), receive payments on your website, or otherwise earn money, like [WooPayments](https://woocommerce.com/payments/), [WooPay](https://pay.woo.com/), and the [Payments feature](https://wordpress.com/support/wordpress-editor/blocks/payments/) (collectively, "Ecommerce Services").
234251
235252If you use Ecommerce Services, the terms in this subsection apply, along with the terms for any underlying Service that you use.
236253
237254**Your responsibilities.** You have control over your store, and with great power comes great responsibility. We're not involved in your relationships or transactions with any customer or potential customer, and you're solely responsible for all of your ecommerce activities. Among other things, this means that you:
238255
239256- may only use Ecommerce Services for legitimate transactions with your customers.
240- must comply with all applicable laws (such as those relating to automatic renewal or providing consumer disclosures) and agree not to engage in unfair, deceptive, or abusive acts or practices.
257- must comply with all applicable laws (such as those relating to automatic renewal, providing consumer disclosures, issuing the appropriate receipts, etc.) and agree not to engage in unfair, deceptive, or abusive acts or practices.
241258- are responsible for all products and services you provide, including delivery, support, refunds, returns, providing any appropriate warnings, and ensuring all information you provide is accurate, complete, and current.
242259- must accurately communicate product and transaction details, set expectations appropriately, and fulfill all commitments you've made.
243260- are responsible for payment of all applicable Taxes relating to your ecommerce activities and your use of Ecommerce Services. You must collect, report, and/or pay the correct amounts to the appropriate authorities if applicable, and if needed, tell your customers about any Taxes they may be required to pay and issue appropriate invoices.
244261- are responsible for acquiring appropriate consent to process customer transactions, giving customers confirmation or receipts for each charge, verifying customers' identities, and determining a customer's eligibility and authority to complete transactions.
245262- must provide contact information so customers can contact you with questions or complaints.
246263- must maintain fair and legally compliant return, refund, cancellation, and adjustment policies and clearly explain how customers can request a refund.
274291Some of these third party services may be enabled by default, but you can disable them before launching your store if you don't want to use them.
275292
276293**More on WooPayments Specifically.** As part of WooPayments, we may use certain third parties to fulfill our obligations to you, including integrating with payment processing third parties. You may be subject to the terms and conditions of those third parties, and using WooPayments means you agree to comply with those terms and conditions. In particular, you cannot use WooPayments to enable any person (including you) to benefit from [restricted businesses or activities](https://wordpress.com/support/restricted-businesses-and-activities/). If we use another third party to fulfill these services, you authorize us to share your payment method information with an alternative third-party payment processor that is or will be integrated into WooPayments.
277294
278295We may refuse, condition, or suspend any transaction or account (including your use of WooPayments) if we believe you have violated the Agreement or that your activities or transactions expose you, us, or others to unacceptable risks, as determined by us in our sole discretion.
279296
297We acknowledge responsibility for the security of cardholder data we store, process, or transmit on behalf of WooPayments users, where that data is within our possession or control, and subject to the applicable requirements of the Payment Card Industry Data Security Standard (PCI DSS).
298
280299You authorize us to share data relating to WooPayments with the applicable payment processing third party for their use in accordance with their privacy policy. Please refer to our privacy policy for details on how we otherwise collect, use, and disclose data made available to us as part of WooPayments.
281300
282301We may also offer you the ability to process certain transactions in-person through an in-person payments feature. As part of this feature, you may purchase or we may provide you with a point-of-sale (POS) terminal. These POS terminals are manufactured by third parties and are provided "as-is" and "with all faults." Neither we nor the third-party manufacturer offers you any warranty on these products.
283302
284If you receive a POS terminal, you agree to: (a) use it for your own lawful commercial purposes only, and not for any personal, family, or household use; (b) the [Stripe Terminal Services Terms](https://stripe.com/terminal/legal) and [Stripe Terminal Purchase Terms](https://stripe.com/terminal-purchase/legal) as applicable; (c) comply with all applicable international and national laws and regulations, including applicable customs or export control laws or regulations; (d) use it only within the country that we shipped it to, except that you may use a terminal that was shipped to the European Economic Area in another country in the European Economic Area, if that country is [supported](https://stripe.com/docs/terminal/readers/placing-orders); and (e) if you obtain equipment, software, or accessories branded by Verifone and shipped to you to an address in the United Kingdom or European Economic Area, you agree to comply with the [Verifone Minimum Terms](https://stripe.com/us/verifone/legal), as applicable.
303If you receive a POS terminal, you agree to: (a) use it for your own lawful commercial purposes only, and not for any personal, family, or household use; (b) the [Stripe Terminal Services Terms](https://stripe.com/terminal/legal) and [Stripe Terminal Purchase Terms](https://stripe.com/terminal-purchase/legal) as applicable; (c) comply with all applicable international and national laws and regulations, including applicable customs or export control laws or regulations; (d) use it only within the country that we shipped it to, except that you may use a terminal that was shipped to the European Economic Area in another country in the European Economic Area, if that country is [supported](https://stripe.com/docs/terminal/readers/placing-orders); (e) ensure the latest operating system is running on the POS terminal, and that all applicable security updates and patches have been installed; (f) maintain a current WooCommerce account to be used in conjunction with the POS terminal; (g) refrain from making any unauthorized modifications or alternations to the POS terminal; and (h) if you obtain equipment, software, or accessories branded by Verifone and shipped to you to an address in the United Kingdom or European Economic Area, you agree to comply with the [Verifone Minimum Terms](https://stripe.com/us/verifone/legal), as applicable.
285304
286305You'll be responsible for all shipping and handling charges for the POS terminal specified during the ordering process. We may restrict availability based on your region or limit the quantity of POS terminals that you may order. We may reject any order at any time, in which case, we'll refund what you paid. Risk of loss for the POS terminal passes to you when the shipping carrier receives the terminal from our drop shipper for delivery, and title will transfer to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
287306
288307Unless a refund is required by law, there are no refunds for POS terminals and all transactions are final.
289308
290309**More on WooPay Specifically.** When you use WooPayments, WooPay may be available as a checkout option on your checkout page unless you remove it from your checkout options through your administrative controls. WooPay may not be available in all languages or jurisdictions, and we make no representation that WooPay is available for use in all locations or for all products or services. The use of saved WooPay information for a transaction does not change your obligations relating to the transaction, and we make no representations or warranties that the saved WooPay information is accurate or that the WooPay user is authorized to use any payment information they saved with WooPay. You acknowledge and agree that we are not and do not become a party to the transaction between you and your customer as a result of the use of WooPay and that we will not be responsible for any aspect of the products or services that you sell. By enabling WooPay on your site:
309328In some cases, you may need to pay fees to the carrier directly, like if you use UPS shipping labels. In other cases, you authorize us to charge you for the fees associated with each shipping label you create. Each fee will be charged separately to the payment methods you provide in your WordPress.com account, which you can view and manage as described on the [Payments Methods support page](https://en.support.wordpress.com/payment/). If you have multiple payment methods, you can select which should be used for the shipping label service. If we're unable to collect payment from you for these fees, you'll be responsible for payment within 7 days; please contact us to make payment.
310329
311330Refunds for unused shipping labels must be requested ([like so for USPS](https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/)) in your store's wp-admin within 30 days of creating the label. Depending on your bank and the third party involved, it can take up to 45 days for your refund to be issued. If you don't receive your refund within this time frame, please contact us.
312331
313332You may not transfer or sell postage and/or shipping labels to a third party.
314333
315### i. Artificial Intelligence
334### j. Artificial Intelligence
316335
317We may offer features that incorporate artificial intelligence (AI), like blocks or plugins that enable you to use AI to generate content or images for your website or store.
336We may offer features that incorporate artificial intelligence (AI) that enable you to use AI to help set up or operate your website or store.
318337
319338As between you and Automattic, and to the extent permitted by law, you own or have the rights to any content you input into AI features ("Input") and any content generated by the AI features ("Output").
320339
321You're responsible for your Input, the use of any Output, and for complying with any applicable laws. AI may occasionally generate Output that's inaccurate, irrelevant, offensive, harmful, or similar to others' content. Please see our [AI Guidelines](https://automattic.com/ai-guidelines) for the policies you must comply with when you use AI features, details about the third-party providers we use to provide AI features, and helpful information about AI generally.
340You're responsible for your Input, the use of any Output, and for complying with any applicable laws, so you must review all Output before using or publishing it. AI may occasionally generate Output that's inaccurate, irrelevant, offensive, harmful, or similar to others' content. Please see our [AI Guidelines](https://automattic.com/ai-guidelines) for the policies you must comply with when you use AI features, details about the third-party providers we use to provide AI features, and helpful information about AI generally.
322341
323342## 9\. Copyright Policy
324343
325344As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe any Content violates your copyright, please see our [Copyright Policy](https://automattic.com/dmca-notice/) and send us a notice.
326345
327346## 10\. Intellectual Property