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vivo Privacy Statement for Customer Service

Original document

LAST VERIFIED 2026-10-01

Attention points

17 TO CHECK

Pointers to disclosures this policy may not clearly make, checked against major privacy laws. This is a heuristic — not legal advice, and not a finding that anything is missing or unlawful.

GDPR / UK-GDPR

5/13 ADDRESSED
  • Who controls your data (identity & contact of the data controller)GDPR Art. 13(1)(a)
  • The legal basis for using your dataGDPR Art. 13(1)(c)
  • Legitimate interests relied on (where that is the basis)GDPR Art. 13(1)(d)
  • Your data-subject rights (access, erasure, portability, object, …)GDPR Arts. 13(2)(b), 15–21
  • The right to withdraw consent (where consent is the basis)GDPR Art. 13(2)(c)
  • Whether providing your data is required, and what happens if you don'tGDPR Art. 13(2)(e)
  • Automated decision-making or profilingGDPR Arts. 13(2)(f), 22
  • Where your data was obtained, if not collected from you (source)GDPR Art. 14(2)(f)

CCPA / CPRA

1/10 ADDRESSED
  • Notice at collection: what categories of data are collected, and whyCCPA §1798.100(b)
  • The categories of sources the data comes fromCCPA §1798.110(c)
  • The business or commercial purposes for collecting/selling/sharingCCPA §1798.110(c)
  • Categories of third parties data is shared/sold toCCPA §1798.115
  • A 'Do Not Sell or Share My Personal Information' option (if it sells/shares)CCPA §1798.135(a)
  • A 'Limit the Use of My Sensitive Personal Information' option (CPRA)CPRA §1798.135(a)
  • Your CCPA rights (know, delete, correct, opt-out, limit, non-discrimination)CCPA §§1798.100–125
  • A non-discrimination promise for exercising your rightsCCPA §1798.125
  • At least two ways to submit a request, plus a contactCCPA §1798.130

Current text

This Privacy Statement applies to the collection and processing of your personal data when vivo provides you with customer service (referred to as this "Service") via our service centre, website, contact centre or other channels. We care about your privacy and think it is important that you know why and how we process your personal data. In this Privacy Statement for Customer Service (referred to as this "Statement"), we therefore cover the following content: 1\. Collection…

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