| 39 | 39 | We wish to clarify that we do not read or listen to the content of your messages and/or calls made privately via Viber and we do not store those messages (including any media files transferred therein) once they have been delivered to their destination (which on average takes less than one second). If for some reason the message was not delivered to its destination within up to 2 weeks, it will be deleted from our servers. We note that we allow you the option to back up your chat history data on your own external data backup service (like iCloud or Google Drive) - see **[**HERE**]()** for more info on backup. |
| 40 | 40 | |
| 41 | 41 | Data provided or collected through registration & under your Viber account or participation in Viber's activities: |
| 42 | 42 | |
| 43 | 43 | - **Identifiers**, such as: |
| 44 | 44 | - Your mobile number (including mobile country/network code); |
| 45 | | - Your personal details, (e.g., name, date of birth), if you provided them; |
| 45 | - Your personal details (e.g., name, date of birth), if you provided them; |
| 46 | 46 | - Your contact details (e.g., email address), if you provided them; |
| 47 | | - Your account login details, such as your username and any of your password or security pin-code, which you have chosen, if any; |
| 47 | - Your account login details, such as your username and any password or security pin-code, which you have chosen, if any; |
| 48 | 48 | - Device identifiers, as described below. |
| 49 | 49 | - **Your photo**, if you provided it (e.g. any avatar). |
| 50 | 50 | - **Your phone address book**, meaning, the names, the phone numbers and the favorites list from your contact lists, if you approved access to them. |
| 51 | 51 | - If you choose to use our business accounts services, any personal data included in your **business account data**. |
| 52 | 52 | - **Interests** you choose to provide voluntarily. |
| 53 | 53 | |
| 63 | 63 | - **Dating Services Activity and Usage Data -** such as likes and dislikes of other participants' profiles, matches, profiles you hide/block, use of Premium Items and any paid features, inferences from such activities. |
| 64 | 64 | - **Sensitive Information -** as part of your registration to and usage of the dating services, we may collect and process certain types of information that could be considered sensitive and personal in nature. This may include your dating preferences, and types of relationship you are looking for, which are inherently necessary for matching you with potential partners, and other sensitive information, such as your religious beliefs, which you may choose to provide at your discretion. In addition, your use of AI features such as summaries, polish messages, instant answers, or other AI in-chat or chatbot features, may also involve information that could be considered sensitive and very private in nature, if you choose to provide it. |
| 65 | 65 | - **Biometric Data -** to verify that your dating profile is genuine and prevent impersonation, we process biometric data, subject to your consent, by comparing your profile photo with a selfie you provide. This involves analyzing unique facial features to determine whether the same person appears in both images, for which we only keep a score with the result of this analysis while your dating profile is active. |
| 66 | 66 | |
| 67 | 67 | Financial information provided or collected through your use of our financial services (e.g., payment solutions), or purchased subscriptions and offers: |
| 68 | 68 | |
| 69 | | - **Purchased subscriptions, products or services: |
| 70 | | **If you purchase or subscribe to our Premium Services (e.g. a Viber Out, Viber Plus, Viber eSIM and other applicable plans) on our App or websites, we will process your billing data (e.g., full name or your user name, phone number, payment method), as well as transactions-related information (e.g., the purchasing amount; date of purchase, currency; plan information, transaction result, IP address, country, first and last 4 digits of your credit card). |
| 71 | | - **Viber Chatbot Payment Transactions: |
| 72 | | **Transactions-related details (transaction ID, time and date of purchase, purchase description, purchase amount, currency, the merchant transaction result, user free text entered information). |
| 69 | - **Purchased subscriptions, products or services:** If you purchase or subscribe to our Premium Services (e.g. a Viber Out, Viber Plus, Viber eSIM and other applicable plans) on our App or websites, we will process your billing data (e.g., full name or your user name, phone number, payment method), as well as transactions-related information (e.g., the purchasing amount; date of purchase, currency; plan information, transaction result, IP address, country, first and last 4 digits of your credit card). |
| 70 | - **Viber Chatbot Payment Transactions:** Transactions-related details (transaction ID, time and date of purchase, purchase description, purchase amount, currency, the merchant transaction result, user free text entered information). |
| 73 | 71 | |
| 74 | 72 | - **Viber payment services**: |
| 75 | 73 | - Know Your Client ("KYC") or Know your Business ("KYB") data - including full name, date of birth, phone number, nationality, email, country location, national identity document, selfie, address and proof of address, source of funds and confirmation of the KYC verification status (i.e., approved or declined), KYC level, KYC errors, tax ID (where required in a certain country), other registration information business name, other related documents specifically requested as part of KYC/B; |
| 76 | 74 | - Transaction and wallet-related information - including your digital wallet balance, details of the tokenized version of your credit/debit card, details of your wallet such as your IBAN, wallet ID and Swift code or wallet account, payment transaction information (including the instruction ID, payment method, fees, exchange rate, amount, currency, date and time, status of the payment, payment references, group ID, if payment in the group is made, fraud related information). In addition, if you send or receive payments or interact with other persons, we may have access or otherwise store the sender's or recipient's account details (e.g., wallet details and bank account details (including full name, country location and IBAN and Swift/ BIC code), wallet details (including wallet ID), details of the tokenized version of the credit/ debit card, payment IDs, payment information (i.e. merchant category code, type, authorization code, payment method information, country, address, date of birth, name, phone number, email, status in a promotion); |
| 77 | 75 | - Utility bills payments information, such as your invoice or receipt for the utility bills, date of issue, total value, name of your utility provider, his tax number, address and payer's name. |
| 78 | 76 | - Hashed pin code. |
| 79 | 77 | |
| 80 | 78 | Data we collect automatically from your device, e.g., data collected using cookies and other device identifying technologies (**'[Cookies and Tracking Technologies](https://www.viber.com/en/terms/cookies-and-tracking/)'**): |
| 81 | 79 | |
| 82 | | - **Device identifiers**, meaning identifiers of the devices you have used to access our websites and application, including IP address, unique device identifiers (including hashed phone numbers/emails), advertising related identifiers, MAC identifiers. Unique identifiers tell your device apart from other users and may be assigned to your device by Viber or our advertising service providers/partners. |
| 80 | - **Device identifiers**, meaning identifiers of the devices you have used to access our websites and applications, including IP address, unique device identifiers (including hashed phone numbers/emails), advertising related identifiers, MAC identifiers. Unique identifiers tell your device apart from other users and may be assigned to your device by Viber or our advertising service providers/partners. |
| 83 | 81 | - **Electronic network activity data**, such as information stored on log files, when you access our Service and website for example, including access time and date stamp, pages viewed, IP address, the pages that directed you to our website, information related to errors and crash reports. |
| 84 | 82 | - **Activity data**, relating to your usage of Services, such as connection status, whether you have received and seen messages sent to you, if you are currently on another call and data related to the calls and messages that you send and receive, such as length of the call, who called who, who messaged who, and at what time, your personal preferences related to such usage (for example how often, for how long, what options are selected). Such activity data may also include: |
| 85 | 83 | - We may collect activity data about groups, communities, channels, bots, businesses, dating services, and links you interact with inside Viber - e.g. data about the groups, communities, business accounts, dating profiles and channels you visit, follow or manage, messages you like, messages you send, the content you post or view, links you click on; |
| 86 | 84 | - Items you searched on and shared via Viber features; |
| 87 | 85 | - Offers and rewards selected or redeemed; |
| 88 | 86 | - Viber Premium Services, payment services or business accounts activity; |
| 101 | 99 | - Inferred interests - inferred from your activity, such as the communities, channels, bots, businesses, dating profiles or other Viber services, features and links (including the public content accessible through them) you interact with inside Viber and from other Data provided or collected through registration & under your Viber account or participation in Viber's activities. For example, your general location, travel patterns inferred from it, device type, and activity data within our services may be used to infer your income level; |
| 102 | 100 | - Inferences from third party data and ads-related interactions - we may receive inferred data, linked to your device identifier (mainly, a unique device identifier generated by cookies or other tracking technologies used on our website and Services) from our trusted third-party advertisers and service providers. Such inferred data we receive may include inferences about your interests and characteristics, generated by such third parties from other websites and services you have visited (for example whether you are interested in fintech, cars etc., which income group you might pertain to, as well as the locations you tend to visit, based on your GPS location). In addition, inferences can be generated from data on how you interact with ads displayed on our App after clicking on them and data about your activity and preferences derived from the clicks on our own ads (and the subsequent installs of our App) associated with your device identifier, delivered on third party's advertising platforms by our trusted third parties. For more information, please see our [**Viber Ads, Cookies & Tracking Technologies Policy.**](https://www.viber.com/en/terms/cookies-and-tracking/) |
| 103 | 101 | - **eSIM** **data**: For eSIM services, we receive data from our third-party network providers such as eSIM identifier data (e.g. ICCID, IMSI, activation code), data consumption information (e.g. data volume used and session timestamps), and location (e.g. country, network routing, MCC, MNC). |
| 104 | 102 | |
| 105 | 103 | User Submitted Content: |
| 106 | 104 | |
| 107 | | If you choose to participate in Viber's activities (e.g., contests), or as part of your participation in communities/channels/bots' activities available on Viber, you may voluntarily publish, submit or post content such as videos, images, graphics, text, videos, etc. which may include personal data (e.g., an image of a person). |
| 105 | If you choose to participate in Viber's activities (e.g., contests), or as part of your participation in communities/channels/bots' activities available on Viber, you may voluntarily publish, submit or post content such as videos, images, graphics, text, etc. which may include personal data (e.g., an image of a person). |
| 108 | 106 | |
| 109 | 107 | When you use AI features like summaries, polish messages, instant answers, or other AI in-chat or chatbot features, we process your text messages or content you choose to use with the feature to provide you with the translated or summarized message or to provide relevant responses or suggestions. This may include information that could be considered sensitive and personal in nature, if you choose to provide it. |
| 110 | 108 | |
| 111 | 109 | Data we collect from your communications with us, including support, customer services and other inquiries: |
| 112 | 110 | |
| 113 | | If you choose to contact us through any means of communications we make available, you may provide us with certain information such as your contact details (e.g., name, email, phone number, mobile carrier, country - mainly where you are not a user of our Services) and other information you provide (mainly, related to the issue you wish us to address or resolve, including without limitation, information related to disputed transactions). We will further store our contact history and correspondence with you. |
| 111 | If you choose to contact us through any means of communications we make available, you may provide us with certain information such as your contact details (e.g., name, email, phone number, mobile carrier, country - mainly where you are not a user of our Services) and other information you provide (mainly, related to the issue you wish us to address or resolve, including without limitation, information related to disputed transactions). In certain cases, such as when you request to exercise your data protection rights or when we need to verify account ownership, we may ask you to provide identification documents or other proof of identity, which will be used solely for verification purposes and retained only as long as necessary to complete the verification. We will further store our contact history and correspondence with you. |
| 114 | 112 | |
| 115 | 113 | When you submit feedback, ideas, suggestions, information or other communications to us through our Services, we may collect any personal data if you choose to provide it. |
| 116 | 114 | |
| 117 | 115 | Non-User Data: |
| 118 | 116 | |
| 119 | 117 | **Mobile phone number and contact name, as saved on a Viber user's phone address book**: We may process your mobile phone number even if you are not a Viber user, in the event that your phone number was included in our existing user's address book that has been provided to us (and subject to such user providing us with approval to access the device address book). We will also save the name it was saved under by our user. We do it to show our user who in their contacts is already using our Services and who is not, to allow users find and communicate with their contacts who are users or who are not users in a more efficient way, and solely for as long as a relevant Viber user's account exists on Viber. In the event you will become an active user, the existing users whose phone book included your number, will be notified that you have joined the Service and you will be automatically added to their contact list within the Viber App. |
| 181 | 179 | - Data provided or collected through registration & under your Viber account, such as Identifiers, your phone address book, your dating profile, your business account; |
| 182 | 180 | - Geolocation data, and precise location data for the dating services; |
| 183 | 181 | - Data we collect automatically from your device, such as device identifiers, electronic network activity data, activity data and other device data; |
| 184 | 182 | - Data we collect from other sources, such as social media data; |
| 185 | 183 | - User Submitted Content. |
| 186 | 184 | |
| 187 | | As stated above, your messages will not be stored by us once they have been delivered. |
| 185 | As stated above, your messages will not be stored by us once they have been delivered (Viber Dating chats excluded, as described in the Data Retention section). |
| 188 | 186 | |
| 189 | 187 | **Enabling Your Use of Viber Premium Services and Viber Chatbot Payments:** |
| 190 | 188 | |
| 191 | 189 | Viber uses different types of personal data in order to enable your use and purchase of Premium Services on our App or website, including for verification purposes. This includes, for example, sharing your email address with our third-party Payment Service Providers, to enable the processing of your payments. Your credit card number will be provided by you directly to the applicable Payment Service Provider and Viber will not have unmasked access to this data. We will further store a log that will record your purchase for operational and fraud detection purposes, and such log will include your IP address or other device identifier. |
| 192 | 190 | |
| 193 | 191 | We also use certain types of data to enable you to interact and pay to third party merchants through your use of the Viber Chatbot Payments. This data will be used solely for fulfilling our role as an intermediary and we will share with Google Pay or Apple Pay or any other linked payments provider. The confirmation of the payment is provided directly to the merchant and Viber does not receive or share any payment data or registration data from Apple Pay nor Google Pay. Note that, your use of Apple Pay and Google Pay, including their use of your data, is subject to their respective terms and privacy policy, which can be found here: [**Google Pay**](https://payments.google.com/payments/apis-secure/u/0/get_legal_document), [**Apple Pay**](https://support.apple.com/en-us/HT203027)**.** |
| 357 | 355 | - If you are currently on another call. |
| 358 | 356 | - If they are part of the call with you, data related to the calls and messages you have sent and received such as length of the call, who called who, who messaged who, and at what time, the type of call (audio/video) and whether you answered the call on your primary or another device. |
| 359 | 357 | - For disappearing messages, we will notify the other users of any screenshots you've taken (so please respect the vibe and do not take them). |
| 360 | 358 | - Your name and photo may be shown to Viber Caller ID or Viber In users when you initiate a phone call with them (on Viber or mobile). |
| 361 | 359 | - When you join Viber, the contacts in your address book that are already Viber members may be informed that you're now on Viber too. |
| 362 | 360 | - A reminder about your birthday on the date of your birthday unless you have changed your settings. |
| 361 | - If you are a Viber Plus subscriber and have your Viber Plus badge enabled, we may show to your contacts that you are a Viber Plus subscriber (including your name and profile photo) when we promote Viber Plus in the App. |
| 363 | 362 | - When you join Viber payment services, the contacts in your address book that are already Viber members may be informed that you're now using Viber payment services. In addition, Viber users will see an indication whether you are a Viber payment services user and perform in app transactions with you. |
| 364 | 363 | - When you send money using Viber payment services, the recipient can see transaction and other related information including the IBAN, swift code, sort code, account number, amount, time, payment reference and for group payments the purpose and payment status of others in the group. The sender will see certain letters of the first and last name of the recipient, if the recipient of the transaction is not in the sender's address book, so that the sender may verify that the recipient is a correct beneficiary of the transaction. |
| 365 | 364 | - If your "Use Peer-to-Peer" option is on, other users can use technical tools to see your IP address. You can turn this option off at any time on your privacy settings. |
| 366 | 365 | - **Your public posts:** if you post information on our public spaces such as communities, channels, business accounts, dating profiles, it may be searchable and available to other users on Viber. You can always delete your posts on those public spaces, but Viber cannot control and is not responsible for what other users do with this information (e.g., store on their devices, publish on Viber or outside of it, etc.), thus, we recommend you do not disclose your personal data through the content of your posts. |
| 367 | 366 | - Quality indicators and tags on your business account (e.g. responsiveness and activity indicators, categories) or dating profile (e.g. activity indicators) assigned by Viber, which are intended to provide other users more meaningful information about your business account or dating profile. |
| 368 | 367 | |
| 377 | 376 | **The Viber Corporate Family:** |
| 378 | 377 | |
| 379 | 378 | We may share the data we collect about you with the Viber corporate family, including our parent company, Rakuten Group Inc., and its and our affiliates (as listed [**HERE**](https://corp.rakuten.co.jp/privacy/en/bcr.html)) and our subsidiaries, for the following purposes: |
| 380 | 379 | |
| 381 | 380 | - Certain types of data, such as name, personal email, avatar, phone numbers, Viber unique ID, may be disclosed in order to provide joint content and our Services (e.g., registration, coordination of membership accounts between the Viber corporate family, transactions, analytics and customer support); |
| 382 | 381 | - Additionally, we may share certain types of data about you as may be necessary to help detect and prevent potentially illegal acts, violations of Viber policies, fraud and/or data security breaches; |
| 383 | | - We share data with Viber's subsidiaries due to our global operations, as we have teams and offices located worldwide, and each such subsidiary may operate the services or other functions (g. development) for a certain region. |
| 382 | - We share data with Viber's subsidiaries due to our global operations, as we have teams and offices located worldwide, and each such subsidiary may operate the services or other functions (e.g. development) for a certain region. |
| 384 | 383 | |
| 385 | 384 | Your Rakuten account or any activity related to your use of Rakuten services is governed by [**Rakuten ID Privacy Policy.**](https://corp.rakuten.co.jp/privacy/en/rakuten-id.html) |
| 386 | 385 | |
| 387 | 386 | **Our Service Providers**: |
| 388 | 387 | |
| 389 | 388 | We share your personal data with our trusted service providers and business partners that perform business operations for us on our behalf (as data processors) and pursuant to our instructions. This includes the following types of service providers: |
| 390 | 389 | |
| 391 | | - **Advertising and marketing service providers,** who help us with advertising measurements and app installations; |
| 390 | - **Advertising, sales and marketing service providers,** who help us conduct, manage, measure and support our advertising, promotional, sales, marketing, user acquisition and user engagement activities and campaigns; |
| 392 | 391 | - **Data storage providers,** with whom we entrust the hosting and storage of our data; |
| 393 | 392 | - **Customer support providers**, who help us perform such functions as customer support and customer service; |
| 394 | 393 | - **Data analytics and data management providers**, who help us analyze, improve, personalize, enhance our Services and moderate the content; |
| 395 | 394 | - **Measurement partners**, who help us with measurements, tracking and targeting; |
| 396 | 395 | - **Payment and fintech services providers**, who enable processing payments and fintech actions on our app; |
| 397 | 396 | - **Network and** **telecommunication partners**, who help us support communications and other services to users; |
| 398 | 397 | - **AI service providers and partners**, which enable AI features on our app, including summary, in-chat assistance, chatbot features, etc.; |
| 399 | 398 | - **Data security partners**, who help us detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches and ensure compliance with legal obligations. |
| 400 | 399 | |
| 401 | | Where we share information with services providers and partners, we ensure they only have access to such information that is strictly necessary in order for us to provide the Services. These parties are required to secure the data they receive and to use the data for pre-agreed purposes only, while ensuring compliance with all applicable data protection regulations (such service providers may use other non-personal data for their own benefit). |
| 400 | Where we share information with service providers and partners, we ensure they only have access to such information that is strictly necessary in order for us to provide the Services. These parties are required to secure the data they receive and to use the data for pre-agreed purposes only, while ensuring compliance with all applicable data protection regulations (such service providers may use other non-personal data for their own benefit). |
| 402 | 401 | |
| 403 | 402 | **Third-Parties Offering Service Through our App:** |
| 404 | 403 | |
| 405 | 404 | As part of Viber's Services, we allow third parties to create communities, channels and business accounts on Viber, and develop through the use of Viber's API their own bots, chat extensions and integrate into Viber explore screen in order to communicate with Viber users ("**Third Party Communications**"). In the event you voluntarily choose to interact with the Third-Party Communications through your use of the Services, such third parties may receive certain data about the user, such as your user's name, photo, country, some device data and Viber unique ID. These third parties are **not** processing the data on our behalf, meaning, their use of your data shall be subject to their policies and privacy practices. |
| 406 | 405 | |
| 407 | 406 | **Advertising Partners:** |
| 452 | 451 | |
| 453 | 452 | - The type of personal data and purpose of collection - unless otherwise specified, we retain data as long as it is necessary and relevant for us to achieve the purposes for which the personal data was collected. For example: |
| 454 | 453 | - Personal data required to be retained in order to maintain your Viber account and to enable you the use of Viber Services - these types of data, including your mobile number, and phone address book, will be retained for as long as you maintain your Viber account. |
| 455 | 454 | - Personal data you have voluntarily provided during registration or through your account (including dating profile or business account data) - these types of data, including your photo, date of birth, email address, will be retained for as long as you maintain your account. |
| 456 | 455 | - The details of your communication with our customer support team will be stored for 10 years. |
| 457 | 456 | - Call Detail Records of your free Viber calls and messaging activity, as well as records of your in-app activities (jointly, CDRs) are kept as a raw data for 24 months from creation. CDRs may include, for example, your phone number and device identifiers (i.e., IP address, unique device identifiers). |
| 458 | | - We delete any message once delivered, or after 14 days if delivery attempts throughout this period was not successful. |
| 457 | - We delete any message once delivered, or after 14 days if delivery attempts throughout this period were not successful. |
| 458 | - Viber Dating chats are retained on our servers for up to 3 months from the date they are sent. This retention period supports safety, security, moderation, and enforcement of our policies. Retention may be extended where required by applicable law, a pending legal hold, or an ongoing investigation. |
| 459 | 459 | |
| 460 | | If you decide to delete your Viber account, the CDRs and communications with our customer support will be retained as detailed above, and we will further retain records of financial information (with respect to Viber payment services this means KYC data, transaction and wallet related information or your hashed pin code), Viber Out usage including CDRs, purchasing subscriptions,), for the periods required under applicable laws, or as needed in accordance with our fraud monitoring program or to identify a returning user (for Viber payment services). |
| 460 | If you decide to delete your Viber account, the CDRs and communications with our customer support will be retained as detailed above, and we will further retain records of financial information (with respect to Viber payment services this means KYC data, transaction and wallet related information or your hashed pin code), Viber Out usage including CDRs, purchasing subscriptions, for the periods required under applicable laws, or as needed in accordance with our fraud monitoring program or to identify a returning user (for Viber payment services). |
| 461 | 461 | |
| 462 | 462 | All other types of data related to your Viber account will be deleted, unless we are required to further retain the data, subject to the criteria detailed below. We may keep measurement data and activity data on a non-identifiable basis to improve our Services _and for business analytics purposes_. Your posts on channels and communities may remain available if you do not delete them. Please note that deletion of the App (i.e., uninstall the App from your device) will not immediately delete your account, but if you do not reinstall it within subsequent two weeks your account may be deactivated; provided however if you have Viber Credit under your Viber Out account, other time periods will apply as set forth under "Viber Credits Specifications" clause of **[Viber Out Service Specific Terms](https://www.viber.com/en/terms/viber-terms-use/)** and any eSIMs purchased through the App will remain active on your device independently of the App. Note that your account may also be deactivated if you do not log into Viber for twelve consecutive months. |
| 463 | 463 | |
| 464 | 464 | Please see information and instruction regarding your account deletion [**HERE**](https://help.viber.com/hc/en-us/articles/9174583112861-Deactivate-or-Uninstall-Viber-on-Your-Phone)**.** |
| 465 | 465 | |
| 466 | 466 | - **Compliance with our legal obligations** - we are required to retain certain types of data in order to comply with our obligations under applicable laws. For example, we need to retain transactions information to comply with tax legislation. In addition, we may retain certain types of personal data in the event we are required to do so subject to a binding legal request or a court order. Further, subject to EU Directive 2002/58/EC we are required to retain certain personal data (such as phone number) to convey messages and calls. |