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Ubisoft Privacy Policy

The previous snapshot of this document contained no text, so the entire "How Ubisoft uses your data" section of the privacy policy shows up as new. This is most likely a capture artifact rather than 291 lines of brand-new terms — the practices described are the standard ones Ubisoft has documented for a while. Because we cannot tell which parts are genuinely new, the notes below describe what the current text actually says rather than claiming these are fresh losses of rights. The most consumer-relevant points: Ubisoft can show you personalized ads on partner sites and, with your consent, let those partners reuse your data; gameplay, chat, and voice data can be fed into AI and machine-learning models for moderation and product research; purchase records are kept up to 10 years; and usernames, chat, and friends lists can be publicly visible in leaderboards, streaming, and esports results. Most of the advertising and personalization choices can be changed in the Privacy Center.

Your data can be shared with ad partners for targetingUbisoft can use your email address to target you with its own ads on other companies' apps…

Ubisoft can use your email address to target you with its own ads on other companies' apps and websites without asking permission first, relying on "legitimate interest." Letting partners actually access and reuse your data for sharper targeting does require your consent, and you can pull that consent back. Note that we could not compare this to an earlier version, so this may not be a new practice.

“You can choose to allow these partners to access and reuse your personal data to display even more targeted and relevant advertising based on your consent.”

What you can do — Go to the Ubisoft Privacy Center (ubisoft.com/account/privacy-center/data-protection) and turn off partner advertising consent and object to content personalization.

DATA SHARING
Chat, voice, and uploads feed AI and machine-learning systemsYour voice chats, text chats, usernames, and anything you create or upload can be used to…

Your voice chats, text chats, usernames, and anything you create or upload can be used to build AI models for moderation, plus machine-learning analysis for research and recommendations. There is no described way to opt out of the safety-related uses, since Ubisoft relies on contract and legitimate interest for them.

“This data may also be used to research and develop solutions, including artificial intelligence models, aimed at detecting and analysing inappropriate behavior such as the use of toxic usernames, hate speech, or verbal abuse.”

What you can do — If you don't want voice or chat records analyzed, avoid using in-game voice and text chat, and review the Privacy Center Social Preferences page.

DATA COLLECTION
Some data outlives your account, including 10 years of purchase recordsClosing your account does not wipe everything. Purchase and accounting records stay for up…

Closing your account does not wipe everything. Purchase and accounting records stay for up to 10 years, account data can be kept longer for fraud or safety reasons, and several sections say data is kept "as long as necessary" without a firm limit — which is hard to hold anyone to.

“Your order history and related purchase data will be kept for up to 10 years to comply with tax and audit regulations.”

What you can do — You can still ask for deletion of data not covered by tax or safety exceptions through the Ubisoft Privacy Center; expect purchase records to remain.

DATA RETENTION
Data about you is bought or obtained from outside sourcesUbisoft says it uses data from third parties for research into gaming trends. It states…

Ubisoft says it uses data from third parties for research into gaming trends. It states this data is pseudonymized and not linked back to your account, which limits the risk, but you have no visibility into where it comes from.

“In addition, as part of our internal research efforts, we may also use data from third-party sources.”
DATA COLLECTION
Crypto-wallet activity tied to your Ubisoft identityIf you use Ubisoft's Web3 features, your public wallet address and blockchain activity can…

If you use Ubisoft's Web3 features, your public wallet address and blockchain activity can be merged with your regular Ubisoft account data and passed to other companies that handle transactions. Blockchain records are public and permanent, so this links your gaming identity to activity you may have thought was separate.

“We may combine this information with other personal data we hold about you, including information from your Ubisoft Connect account, for example to assess your eligibility to use the Ubisoft Web3 Services.”

What you can do — If you want your wallet kept separate from your gaming identity, don't connect it to Ubisoft Web3 Services.

DATA SHARING
Parts of your activity are publicly visibleUsernames, voice and text records, and friends lists can show up publicly in leaderboards…

Usernames, voice and text records, and friends lists can show up publicly in leaderboards and streams. If you enter esports events, your name, results, and stats can be published and shared with partners.

“Some data may be made public and may be shared with trusted partners.”

What you can do — Adjust what others can see in the Privacy Center Social Preferences page (ubisoft.com/account/privacy-center/social-preferences).

OTHER
20260811_rev01COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED
1Ubisoft processes your personal data to:
+ ADDEDWhole section appears as new because the old snapshot was empty

The prior saved copy had no text at all, so every line reads as "added." Treat this as a first full capture of the section, not proof that Ubisoft rewrote its policy overnight.

2
3**1\. Create and manage your account**
4
5a. Create your Ubisoft Connect account
6
7**If you create your account through our services**, we will collect your username, password, email address, date of birth and country.
8
9**If you create your account using your social media login or your credentials from a third-party platform (e.g. Facebook)**, we will collect the personal data that you have agreed to share via the social media site or third-party platform to facilitate the creation of your account. To learn more, refer to section **[Data sharing](https://ubisoft.com/legal/documents/privacypolicy/en-US)**.
10
11We process your personal data to perform the contract you have entered with Ubisoft by accepting our [Terms of Use](https://www.ubisoft.com/legal/documents/termsofuse/).
12
13Your data will be kept until the closure of your account. In some cases, we may keep the data longer, for example for fraud detection or to ensure player safety.
14
15For more information, visit [Creating a Ubisoft account](https://www.ubisoft.com/help/ubisoft-account/account/article/creating-a-ubisoft-account/000078663).
16
17b. Manage your settings
18
19Once you have created your account, you can manage your account information at any time in the [Account Management Page - Account Information](https://www.ubisoft.com/account/account-information).
20
21For instance, you can:
22
23- Change your username;
24
25- Modify your email address;
26
27- Change your password;
28
29- Select your preferred language;
30
31- Link your Ubisoft account with third party accounts;
32
33- Manage your application and service authorizations;
34
35- Close your account.
36
37c. Manage your choices: personalised content & advertising
38
39You can also manage your preferences for newsletters, personalised content and advertising options at any time in the [Privacy Center - Manage your choices](https://www.ubisoft.com/account/privacy-center/data-protection).
40
41- **Newsletter**
42
43When creating an account, you will have the option to subscribe to Ubisoft's newsletter to receive our latest news and updates by email. If you agree to receive newsletters, we will use the email address you provided when creating your account. You may withdraw your consent at any time in the [Privacy Center - Manage your choices](https://www.ubisoft.com/account/privacy-center/data-protection) or by clicking on "unsubscribe" directly within the email.
44
45- **Personalized content on Ubisoft applications & websites**
46
47We may display and highlight personalised Ubisoft content based on your game library and your activity within our services and games.
48
49This data processing is based on Ubisoft's legitimate interest in improving your experience through content personalization. You can object to such personalization at any time in the [Privacy Center - Manage your choices](https://www.ubisoft.com/account/privacy-center/data-protection).
50
51Note that certain adaptations are necessary to ensure the proper functioning of our services. These include adjustments related to the availability of games in your country and the application of age filters to ensure that the content provided is always appropriate.
52
53On the website, this personalization is based on your consent which you can withdraw at any time in "Set Cookies" on our website. For more information on personalization on our websites, refer to section **[Tracking technologies: cookies & other trackers](https://ubisoft.com/legal/documents/privacypolicy/en-US)****.**
54
55- **Personalized Ubisoft advertising on our partners' applications & websites**
56
57To keep you informed about our latest updates and improve your experience, we may display personalized Ubisoft advertising on our partners' applications and websites. For this purpose, we may use your contact information such as your email address. This data processing is based on Ubisoft's legitimate interest in providing you with the most relevant experience possible.
58
59You can choose to allow these partners to access and reuse your personal data to display even more targeted and relevant advertising based on your consent. You can give and withdraw your consent at any time in the [Privacy Center - Manage your choices](https://www.ubisoft.com/account/privacy-center/data-protection).
+ ADDEDPersonalized Ubisoft ads on partner apps and websites

Ubisoft can use your contact details, like your email address, to show you its ads on other companies' apps and sites. It does this under "legitimate interest," meaning it does not need to ask you first. Separately, you can consent to let those partners access and reuse your data for even more targeted ads — that part is opt-in and reversible.

60
61For more information on personalization on our websites, refer to **[Tracking technologies: cookies & other trackers](https://ubisoft.com/legal/documents/privacypolicy/en-US)**.
62
63d. Manage your choices on mobile games
64
65To allow you to play our games, we may process personal data to improve your in-game experience, provide you with personalized experience and maintain the proper functioning of the application.
66
67For example, we may process personal data, such as your user ID and in-game preferences (e.g., to save progress and suggest relevant in-game features), technical data (e.g., device model, operating system), gameplay activity (e.g., games played, purchases, ads viewed), and geolocation at the country level only. We use your data solely in the context of our activities and in compliance with applicable data protection laws.
+ ADDEDMobile games: consent screen and country-level location only

Mobile games show a consent screen you can change any time in app settings, and location is collected only down to the country, not your precise position. Choices you make on mobile override the ones on your Ubisoft account.

68
69When you play our mobile games, you will be presented with the consent management platform enabling you to choose how your data is used by Ubisoft and its partners.
70
71You can easily accept or decline options and update your preferences at any time within the application settings or learn more about how your data is used.
72
73To manage and control how applications use data such as your advertising ID, you can adjust your device privacy settings and update the permissions in line with your preferences.
74
75These options are specific to your mobile activity. Please note that if you log into your Ubisoft account on a mobile game, your preferences and consent selected on the mobile application will prevail.
76
77For young players settings on mobile, refer to section **[Family Section](https://ubisoft.com/legal/documents/privacypolicy/en-US)**.
78
79e. Access & connect to Ubisoft's Web3 Services
80
81This section applies exclusively to users of the Web3 products and services offered by Ubisoft.
82
83When you connect to our Ubisoft Web3 Services, we may process your personal data, such as your crypto-wallet public address, publicly available information on blockchains (e.g. token balances, NFTs, purchase, sale and transfer transactions) to provide the products and services available to you as part of the Ubisoft Web3 Services. We may combine this information with other personal data we hold about you, including information from your Ubisoft Connect account, for example to assess your eligibility to use the Ubisoft Web3 Services.
84
85In the course of providing you the Ubisoft Web3 Services, we may share your crypto-wallet public address with independent controllers to process the transactions you operate.
+ ADDEDWeb3 wallet data linked to your account and shared

If you use Ubisoft's Web3 services, your public crypto-wallet address and on-chain activity can be combined with your Ubisoft Connect account and shared with other companies to process transactions. Those companies run under their own privacy terms, not Ubisoft's.

86
87We may also receive personal data such as your crypto-wallet address or other information you choose to share from crypto-wallet providers, marketplaces, payment solutions and similar partners whose products and services are integrated in our Ubisoft Web3 Services. Your interaction with any third-party provider is solely governed by the provider's terms of service and privacy policy.
88
89We process your personal data to perform the contract you have entered with Ubisoft by accepting our [Web3 Terms of Use](https://www.ubisoft.com/legal/documents/ubisoftweb3terms/en-INTL).
90
91Your data will be kept until the closure of your account.
92
93**2\. Your gaming experience**
94
95a. Purchase in our services
96
97To complete your purchase, we process the personal data necessary to complete the transaction including your name, mailing and email address, country, payment details, and purchase history. We share this data with our trusted partners in charge of payment processing and delivery. To learn more, refer to section **[Data sharing](https://ubisoft.com/legal/documents/privacypolicy/en-US)****.**
98
99When you make a purchase through our services, we automatically process your personal data to detect and prevent payment fraud. In some cases, this data may be shared with our trusted partners for fraud prevention and security purposes. To learn more, refer to section **[Fair, safe, secure and inclusive gaming environment](https://ubisoft.com/legal/documents/privacypolicy/en-US)****.**
100
101We process your personal data to perform the contract you have entered with Ubisoft to complete the purchase and based on the legal obligations to store accounting records for tax and audit purposes.
102
103Your order history and related purchase data will be kept for up to 10 years to comply with tax and audit regulations.
+ ADDEDPurchase records kept up to 10 years

Your order history and payment-related records stay on file for as long as a decade, which Ubisoft ties to tax and audit rules. Closing your account does not clear these.

104
105b. Play our games & use our services
106
107We process the following types of data to provide our services:
108
109- **Your data related to in-game interactions** to deliver our services, enhance your experience and ensure the security of our services. This includes completed levels, rewards obtained, rankings, completed missions, playtime statistics, feature usage, the data associated with any bugs and malfunctions, as well as telemetry data used to optimize game and service performance. Telemetry data refers to data collected and transmitted automatically from a device to a system for evaluation and analysis purposes.
110
111- **Your cross-progression data** to enable seamless gameplay across different devices and platforms, we process personal data such as platform specific identifiers, account identifiers, game data and device information.
112
113- **Your login and browsing data** to support the operation and security of our services, such as visited pages, device and connection identifiers, login dates and times and information about your browser and operating system.
114
115- **Data transmitted by console manufacturers** to simplify account creation and address any bugs and malfunctions, such as your age, country, username and email address, your console identifier and your game data.
116
117We process your personal data to perform the contract you have entered with Ubisoft by accepting our [Terms of Use](https://www.ubisoft.com/legal/documents/termsofuse/).
118
119Your data will be kept until the closure of your account. Some data can be deleted after a prolonged period of inactivity without affecting your game library.
120
121c. Use our social features
122
123Our social features are designed to enhance your gaming experience and include activities such as players interactions, voice and text chats, streaming functionalities, community challenge, friends' list, leaderboards and matchmaking.
124
125When you use social features, we may process personal data such as your username, gameplay activity, statistics, chat records, images, audio and video files. This allows you to use our services and to interact with other players in a secure environment.
126
127We may also process user-generated content when you create, upload or share content through our services. User-generated content refers to anything you create or share through our services, such as image, video, avatars or other creations.
128
129In some cases, data such as usernames, text and voice records, friends' lists may be publicly visible in leaderboards and during game streaming. This data may also be used to enforce our [Terms of Use](https://www.ubisoft.com/legal/documents/termsofuse/) for player safety purposes. To learn more, refer to section **[Player Safety: prevention, detection and sanction disruptive behaviors](https://ubisoft.com/legal/documents/privacypolicy/en-US)****.**
+ ADDEDSome of your activity can be seen by other people

Usernames, text and voice records, and friends lists can appear publicly in leaderboards and during game streaming. In esports events, results and some personal details can be published and shared with partners.

130
131You can manage your social preference at any time in the [Privacy Center - Social Preferences](https://www.ubisoft.com/account/privacy-center/social-preferences).
132
133We process your personal data to perform the contract you have entered with Ubisoft by accepting our [Terms of Use](https://www.ubisoft.com/legal/documents/termsofuse/) (e.g. using chat features) or based on Ubisoft legitimate interest (e.g. personalized suggestions and recommendations).
134
135Your data will be kept until the closure of your account.
136
137d. Be part of the Ubisoft Creators Program
138
139If you apply and are eligible to Ubisoft Creators Program, we process your account information and additional data regarding your social media channels such as Steam, Twitch, YouTube. For more information, visit [Ubisoft Creator Program website](https://creatorsprogram.ubisoft.com/).
140
141We process your personal data to perform the contract you have entered with Ubisoft by accepting our Creators Program Terms of Use.
142
143Your data will be kept until you leave the program except for any sanctions that may have been applied to your account. Sanction related data will be retained for 2 years after you leave the program for reporting purposes and to apply in case of reapplication to the program.
+ ADDEDCreators Program penalties follow you for 2 years

If you were sanctioned while in the Ubisoft Creators Program, that record is kept for two years after you leave and can be used against you if you apply again.

144
145e. Participate in playtests
146
147When you sign up on [https://playtest.ubisoft.com](https://playtest.ubisoft.com/), we process data such as your contact details and gaming preferences to help us select the right candidates. We also collect feedback and game session data to conduct playtests and improve our services.
148
149We process your personal data to perform the contract you have entered with Ubisoft by participating in playtests. In some cases, for specific playtests, we may process your personal data based on your consent.
150
151We keep your profile data as long as it is active and data related to your playtests as long as necessary to analyze the results. Note that you can unsubscribe from playtests at any time in your settings. To know more, visit [https://playtest.ubisoft.com/faq](https://playtest.ubisoft.com/faq).
152
153f. Participate to community programs
154
155When you register for a technical test, an insider program or any other community program, we process data such as your username and country to select the eligible candidates, communicate with you and invite you to other tests. We also collect feedback and data related to your experience during the test to conduct the test and improve our services and games.
156
157We process your personal data to perform the contract you have entered with Ubisoft by participating in such test.
158
159Your data will be kept as long as necessary for the duration of the program, to conduct the test and analyze the results.
160
161g. Research & service optimization
162
163When you use and interact with our services or play our games, we may process your personal data including your game data (e.g. level reached, achievements, quest progress, rankings, playtime, etc.) to provide, analyze, develop, and improve the products, features and services we offer. Such data processing may involve algorithmic analysis and machine learning models depending on the specific product, feature or service you use. Before or at the time of processing, additional detailed information about these activities can be available.
164
165These data processing activities support analysis and insights designed to enhance your experience and drive the development of new services. In these cases, your data may be combined, aggregated, pseudonymized, or anonymized as necessary.
166
167For instance,
168
169- to enforce our player safety standards as outlined in our [Terms of Use](https://www.ubisoft.com/legal/documents/termsofuse/) and our [Code of Conduct](https://www.ubisoft.com/en-us/help/player-safety/article/code-of-conduct-the-way-we-play/000095037);
170
171- to detect and fight fraud and abuse more effectively;
172
173- to improve recommendations and personalization of your experience such as tailored in-game content;
174
175- to enable us to better understand player behavior and optimize players' gameplay experiences.
176
177In addition, as part of our internal research efforts, we may also use data from third-party sources. This data is rigorously pseudonymized and is not cross-referenced with our internal databases. Our sole objective is to better understand emerging trends and how our games are perceived by the gaming community.
+ ADDEDOutside data sources used for research

Ubisoft says it buys or obtains data from third parties for trend research, but states this data is pseudonymized and not matched against your account.

178
179We process your personal data based on your consent or our legitimate interest in improving our services and products depending on the specific processing.
180
181Your data will be kept as long as necessary to fulfil the purposes of research and analysis.
182
183h. Participate to esport competition & tournament
184
185To support the tournament organization and participation, we may process personal data such as your first and last name, birthdate, usernames, account IDs, email address, team names and compositions, match results, scores, and rankings. We also process administrative information needed to manage the tournament organization, confirm participant eligibility, ensure compliance with applicable rules and promote the tournament through published results and performance statistics for ranking, analysis or promotional purposes.
186
187Some data may be made public and may be shared with trusted partners.
188
189We process your personal data based on the performance of the contract you entered with Ubisoft for participation in the tournament, legitimate interest when monitoring our services, or consent where applicable.
190
191Your data will be kept until the end of the event, unless a legal obligation requires otherwise for tournament data and for compliance purposes.
192
193**3\. Ensure a fair, safe, secure & inclusive gaming environment**
194
195a. Security
196
197Protecting your personal data and safeguarding your privacy is a priority. We are committed to doing everything reasonably possible to maintain the confidentiality, integrity, and availability of the data you share with us.
198
199We implement appropriate technical and organizational measures to protect your data from unauthorized access, destruction, misuse, alteration, or disclosure. These measures include industry standards, contractual safeguards with our trusted partners and regular review of the effectiveness of these measures.
200
201As no IT solution is risk-free, we encourage you to use strong and unique passwords, enable two‑factor authentication (2FA), keep your devices up to date, report any suspicious activity. Remain vigilant and never share sensitive information.
202
203For more information, visit [Improving the security on your Ubisoft account](https://www.ubisoft.com/help/ubisoft-account/account/article/improving-the-security-on-your-ubisoft-account/000062764).
204
205b. Troubleshooting, debugging & network diagnostics
206
207As part of technical maintenance, the resolution of incidents affecting the performance or security of our services, including games, and continuous service improvement we process personal data. This may include technical connection data (e.g. IP addresses, session IDs, logs), diagnostic data (e.g. crash reports, system or application logs, execution traces), configuration data (e.g. operating system version, network settings, game or service version), and interaction data.
208
209This data is processed to detect, analyze, and resolve technical issues affecting the services, ensure the stability, performance, and security of the games and services provided, prevent fraudulent or abusive behavior that could compromise system integrity, improve technical support tools, optimize the user experience and detect unauthorized bot technologies.
210
211To perform these activities, we may use both internal and third-party technologies.
212
213We process your personal data based on:
214
215- Ubisoft's legitimate interest in ensuring the proper functioning, security, and reliability of the services;
216
217- the performance of the contract when processing is necessary for providing the service or resolving a reported incident;
218
219- compliance with legal obligations, particularly in the area of cybersecurity;
220
221- your consent when required.
222
223Your data will be kept for as long as necessary, depending on the nature of the data or for evidentiary and compliance purposes.
224
225c. Player Safety: prevention, detection & sanction of disruptive behavior
226
227The security of our players is a priority, and we are committed to ensuring that all players can enjoy a fair and safe environment.
228
229When you play our games and activate social features such as voice or text chat, we may process your personal data such as your ID, username, user-generated content (UGC), avatars and other creations and voice and text chat information (including chat history). This data is processed to prevent, detect, and address behavior that violates our [Terms of Use](https://www.ubisoft.com/legal/documents/termsofuse/) and [Code of Conduct](https://www.ubisoft.com/en-us/help/player-safety/article/code-of-conduct-the-way-we-play/000095037).
230
231This data may be processed in response to:
232
233- reports submitted by the players community;
234
235- the use of tools designed to detect cheating, toxic behaviour and bot activity;
236
237- actions of our moderation teams.
238
239This processing involves the use of tools that rely on both automated and manual solutions.
240
241In the event of a sanction, you may contact our Customer Support to appeal the decision, request a manual review of your sanction, and obtain additional information. Please note that information that could compromise the effectiveness of our detection systems will not be disclosed.
+ ADDEDYou can appeal a ban or sanction

If you get sanctioned, you can ask Customer Support for a human review and more information — though Ubisoft will not explain details that would reveal how its cheat-detection works.

242
243This data may also be used to research and develop solutions, including artificial intelligence models, aimed at detecting and analysing inappropriate behavior such as the use of toxic usernames, hate speech, or verbal abuse. These technologies also help us fight cheating and fraud, preventing unauthorized activity and preserving the integrity of our services.
+ ADDEDGameplay, chat, and voice data used to build AI models

Chat history, voice records, usernames, and content you upload can be used to train and develop AI systems that spot cheating, hate speech, and abuse. Game data can also go through machine-learning analysis for product research and recommendations.

244
245We process your personal data based on:
246
247- the performance of the contract you have entered with Ubisoft by accepting our [Terms of Use](https://www.ubisoft.com/legal/documents/termsofuse/) and [Code of Conduct](https://www.ubisoft.com/en-us/help/player-safety/article/code-of-conduct-the-way-we-play/000095037);
248
249- legal obligations, particularly those related to the security of our services;
250
251- and Ubisoft's legitimate interests, including improving the detection of cheating, toxic behaviour and unauthorized bot activity.
252
253Your data will be kept for as long as your account remains active, and for the time necessary to enforce any sanctions in case of violations of our [Terms of Use](https://www.ubisoft.com/legal/documents/termsofuse/) and [Code of Conduct](https://www.ubisoft.com/en-us/help/player-safety/article/code-of-conduct-the-way-we-play/000095037).
254
255For more information, visit [Reporting a player in Ubisoft games](https://www.ubisoft.com/help/player-safety/article/reporting-a-player-in-ubisoft-connect-pc/000096881).
256
257**4\. Contact our Customer Support**
258
259**When you contact ourCustomer Support through the** **[dedicated portal](https://www.ubisoft.com/help/contact)**, we may process your personal data to provide you with personalised assistance to investigate and address any issue you encounter with our services.
260
261We may process data associated with your account (e.g. full name, username, email address, date of birth, country, information on your transactions and purchases) or data relating to your activity (e.g. console identifier and games registered on your account).
262
263**When you contact our Customer Support through social media**, we may process some of the personal data available on your profile, such as your username on the platform, to help identify and respond to your inquiry.
264
265We use this personal data solely to the extent that their processing is necessary to respond to your request.
266
267To protect the security ofyour account and your personal data, you may be required to verify your account ownership before we can process your request to exercise your data protection rights. Verification methods may include logging into your account, accessing and confirming ownership of the email address associated with your account, and confirming other unique account-related data.
268
269We process your personal data to perform the contract you have entered with Ubisoft by accepting our [Terms of Use](https://www.ubisoft.com/legal/documents/termsofuse/).
270
271The attachments associated with your customer support requests will be kept for 30 days and some data may be kept up to the closure of your account for example to address disputes or to fulfil legal requirements.
272
273**5\. Legal Purposes**
274
275a. Finance, audit & legal compliance
276
277As part of managing financial, accounting, tax and legal obligations, we may process personal data, such as identification data (e.g. name, account ID), transactional data (e.g. billing, payment information), contractual data (e.g. subscription information), tax-related data as well as data from correspondence and complaints, for purposes of legal compliance, accounting verification, audits, or administrative or judicial investigations.
278
279This data is processed for the purposes of issuing, managing, and archiving invoices and accounting documents, monitoring payments, refunds, and financial transactions, complying with legal obligations and conducting internal controls, audits, and declarations.
280
281We process your personal data based on applicable legal obligations, the performance of the contract, our legitimate interest in ensuring compliance, managing risk prevention, and our legitimate interest in ensuring effective financial management.
282
283Your data will be kept only as long as necessary and for up to 10 years for accounting data.
284
285b. Legal requests from public authorities
286
287As part of our legal and regulatory obligations, we may collect, retain, and disclose certain personal data such as identification data (e.g. names, username, account ID, IP addresses); activity data (e.g. connection history and interactions with the services and players); contractual and transactional data (e.g. data related to purchases, subscriptions, payment methods), and relevant data strictly related to requests from administrative, judicial, tax, or regulatory authorities.
288
289We process your personal data based on our legal obligations to respond to legally valid judicial, administrative, or tax requests, to cooperate with competent authorities during investigations, audits, or legal proceedings, and to prevent or detect criminal offenses, fraud, security breaches, or violations of our [Terms of Use](https://www.ubisoft.com/legal/documents/termsofuse/) and [Code of Conduct](https://www.ubisoft.com/en-us/help/player-safety/article/code-of-conduct-the-way-we-play/000095037) and our legitimate interest in ensuring service compliance.
290
291Your data will be kept as long as necessary to comply with our legal obligations.