Terms of Use
Uber added an entirely new 'Agents' section covering AI agents/bots that act on your behalf (think AI assistants that book rides or order food for you). It makes you responsible for everything such an agent does, lets Uber suspend your account over an agent's misbehavior without notice, and says Uber isn't liable for an agent's mistakes — you'd have to go after the agent's maker instead, and you give up related claims against Uber. A separate SMS opt-in/opt-out notice was also deleted from the document.
Uber won't cover losses from AI agent mistakes, and you give up your right to sue over them
If you use an AI agent (like a booking or shopping assistant) to interact with Uber and it makes a mistake — wrong address, wrong order, bad payment — Uber says it isn't responsible for the resulting loss. You're told to take it up with the company that made the agent instead, and you give up ('release') any claim against Uber over it, even for things like erroneous payments.
“Any dispute about an Agent's performance is between you and the Agent's provider, and you release Uber from related claims.”
What you can do — If you use a third-party AI agent to book rides or place orders through Uber, double-check the details yourself before confirming — Uber won't make you whole if the agent gets it wrong.
LIABILITY LIMITS
You're fully responsible for everything an AI agent does on your account
The new terms make you liable for any order, booking, payment, address, or timing detail an AI agent submits on your behalf, treating agent errors the same as if you'd made them yourself.
“You are responsible for any order, booking, payment, or other action an Agent takes on your behalf, including the accuracy of details such as addresses, items, payment methods, and timing.”
What you can do — Review anything an AI agent submits on your behalf (orders, addresses, payment info) before it's finalized.
USER OBLIGATIONS
Uber can suspend your account without notice over an AI agent's behavior
If an AI agent you use breaks the new Agent rules, Uber can suspend or terminate your account without warning you first, in addition to going after the agent's provider.
“Uber may also, without notice, suspend or terminate your Account and pursue any other available remedies, including injunctive relief against the Agent's provider.”
What you can do — Only use AI agents or assistants that are part of an Uber-approved program to avoid risking account suspension.
TERMINATION
New restriction on sharing your login with AI agents
You're now required to keep your account credentials away from any AI agent or agent provider unless Uber has specifically approved it, limiting which AI tools you can safely use with your account.
“You agree to keep your Account credentials secure and may not share them with any Agent or Agent provider unless Uber has authorized that Agent, such as through an Approved Agent Program (as defined in the Agent Terms below).”
What you can do — Don't log an AI assistant or bot into your Uber account unless it's part of an Uber-approved program.
USER OBLIGATIONS
Detailed SMS opt-out notice removed from the Terms
The specific explanation of transactional SMS messages during account setup — including the 'STOP 1' opt-out code and the note that carriers aren't liable for delayed messages — was deleted from this document. A general text-message opt-out ('reply STOP') still appears earlier in the Terms, so your ability to opt out isn't eliminated, but this document now gives less detail about the SMS program.
“You may opt out of these transactional SMS messages by replying **STOP 1**.”
OTHER
| 13 | 13 | 7\. [Payment]() |
| 14 | 14 | |
| 15 | 15 | 8\. [Disclaimers; Limitation of Liability; and Indemnity]() |
| 16 | 16 | |
| 17 | 17 | 9\. [Other Provisions]() |
| 18 | 18 | |
| 19 | 10\. [Agents]() | |
+ ADDEDTable of contents updated A new entry for the 'Agents' section was added to the table of contents. | ||
| 20 | ||
| 19 | 21 | IMPORTANT: PLEASE BE ADVISED THAT BY AGREEING TO THESE TERMS YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND WAIVING YOUR RIGHT TO HAVE A JURY TRIAL ON YOUR CLAIMS. |
| 20 | 22 | |
| 21 | 23 | PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN PROVISIONS THAT GOVERN HOW YOU CAN BRING CLAIMS AND/OR LAWSUITS BETWEEN YOU AND UBER, INCLUDING THE [ARBITRATION AGREEMENT]() IN SECTION 2 BELOW. THE ARBITRATION AGREEMENT REQUIRES YOU TO RESOLVE ALL DISPUTES WITH UBER ON AN INDIVIDUAL BASIS AND, WITH LIMITED EXCEPTIONS, THROUGH FINAL AND BINDING ARBITRATION. THESE TERMS OF SERVICE OUTLINE HOW SUCH CLAIMS AND/OR LAWSUITS ARE RESOLVED, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS AND/OR LAWSUITS THAT AROSE OR WERE ASSERTED BEFORE THE EFFECTIVE DATE OF THESE TERMS OF SERVICE. BY AGREEING TO THESE TERMS OF SERVICE, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD ALL OF THEM AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION. |
| 22 | 24 | |
| 23 | 25 | These Terms of Service ("Terms of Service") constitute a legally binding agreement between you and Uber Technologies, Inc. and its subsidiaries, representatives, affiliates, officers, and directors (collectively, "Uber"), governing your use of Uber's digital marketplace platform ("Uber Marketplace Platform") and any related content or services, including but not limited to, mobile and/or web-based applications ("Applications" or the "Uber App," and together with the Uber Marketplace Platform, the "Services"). |
| 24 | 26 | |
| 163 | 165 | The availability of the Services may be dependent on the third-party from which you received the license to the Uber App, e.g., the Apple iPhone or Android app stores ("App Store"). These Terms are between you and Uber and not with the App Store and Uber is responsible for the provision of Services as described in these Terms. However, if you downloaded the Uber App from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple shall have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof. These Terms incorporate by reference Apple's Licensed Application End User License Agreement, for purposes of which, you are the "end-user." In the event of a conflict in the terms of the Licensed Application End User License Agreement and these Terms, these Terms will control. |
| 164 | 166 | |
| 165 | 167 | Ownership; License; and Restrictions. |
| 166 | 168 | |
| 167 | 169 | The Services and all rights, title, and interest, including all related intellectual property rights therein are and shall remain Uber's property or the property of Uber's licensors. These Terms are not a sale and do not convey or grant to you any rights in or related to the Services, or any intellectual property rights owned by Uber or its licensors, except for the limited license granted herein. |
| 168 | 170 | |
| 169 | Subject to your compliance with these Terms, Uber grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Uber App solely in connection with your use of the Services on your personal device; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your noncommercial use and your use for the benefit of your guests of the Services. Any rights not expressly granted herein are reserved by Uber and Uber's licensors. You agree that you will not use Uber's copyrights, trademarks, service marks, logos, slogans, trade names, trade dress, or other indicia of ownership ("Uber Names, Marks, or Works"), aside from use incidental to your use of the Services, without express, written permission from Uber. This prohibition includes use in domain names, websites, business names, software application names or titles, keywords, and social media accounts or handles. You may not: (i) remove Uber Names, Marks, or Works or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Uber; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of, or which result in, unduly burdening or hindering the operation and/or functionality of any aspect of the Services; (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks; or (vii) register, attempt to register, or claim ownership of any Uber Names, Marks, or Works or in any confusingly or substantially similar name, mark, title, or work, in any manner for any purposes, alone or in combination with other letters, punctuation, words, symbols, designs, and/or any creative works, except as may be permitted in the limited license granted above. | |
| 171 | Subject to your compliance with these Terms, Uber grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Uber App solely in connection with your use of the Services on your personal device; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your noncommercial use and your use for the benefit of your guests of the Services. Any rights not expressly granted herein are reserved by Uber and Uber's licensors. You agree that you will not use Uber's copyrights, trademarks, service marks, logos, slogans, trade names, trade dress, or other indicia of ownership ("Uber Names, Marks, or Works"), aside from use incidental to your use of the Services, without express, written permission from Uber. This prohibition includes use in domain names, websites, business names, software application names or titles, keywords, and social media accounts or handles. You may not: (i) remove Uber Names, Marks, or Works or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Uber; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts, or Agents (as defined in the Agent Terms below) for the purpose of, or which result in, unduly burdening or hindering the operation and/or functionality of any aspect of the Services, including by exceeding rate limits that Uber allows; (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks; or (vii) register, attempt to register, or claim ownership of any Uber Names, Marks, or Works or in any confusingly or substantially similar name, mark, title, or work, in any manner for any purposes, alone or in combination with other letters, punctuation, words, symbols, designs, and/or any creative works, except as may be permitted in the limited license granted above. | |
± CHANGEDBots/agents can't be used to overload the app The license section now explicitly bars using bots or AI agents to burden the service or exceed Uber's rate limits, alongside the existing ban on disruptive scripts. | ||
| 170 | 172 | |
| 171 | 173 | ### 4\. Third-Party Services and Content |
| 172 | 174 | |
| 173 | 175 | While many Third-Party Services are available in the Uber App, certain Third-Party Services or content are only accessible by exiting the Uber App ("Out-of-App Experiences"). Once you click on a link to access Out-of-App Experiences, you will be subject to the terms and conditions and privacy policy of that website, destination, or Out-of-App Experience provider, which are different from Uber's. Uber will not warn you that you have left the Services or that you are subject to the terms and conditions (including privacy policies) of another website, destination, or Out-of-App Experience provider. You use all links in third-party websites and advertisements at your own risk as these are not part of the Services and are not controlled by Uber. Uber does not endorse such Out-of-App Experience providers and in no event shall Uber be responsible or liable for any products or services of such providers. |
| 174 | 176 | |
| 175 | 177 | Third-Party Services may be subject to additional terms, conditions, fees, and policies imposed by the Third-Party Provider. In the event of a conflict in the terms of any Third-Party Services and these Terms, these Terms shall control with respect to Uber and your agreements with Uber herein, and the limitations of liability set forth in Section 8 shall also apply to claims involving a Third-Party Provider. The Arbitration Agreement provisions in Section 2 above shall apply instead of the terms of any Third-Party Services for all purposes except with respect to claims that are solely against the Third-Party Provider. |
| 185 | 187 | You will not (i) decompile, decipher, distill, reverse engineer, or record any part of the AV Services other than those aspects of the AV Services actually observable and measurable without technical assistance; (ii) destroy, tamper, bypass, or otherwise circumvent any measures employed to prevent, protect, secure, or limit access to any part of the AV Services; (iii) use any information acquired from any AV Service to assist in testing any AV or autonomous vehicle technology; or (iv) use any AV Services to provide a product or service to customers or other third parties, even if no monetary compensation is received for such a service. |
| 186 | 188 | |
| 187 | 189 | ### 5\. Accessing the Services |
| 188 | 190 | |
| 189 | 191 | **User Accounts.** |
| 190 | 192 | |
| 191 | In order to use most aspects of the Services, you must register for and maintain an active personal user Services account ("Account"). Unless a specific Service provides otherwise: (i) you must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account, (ii) you may only possess one Account and (iii) you may not assign or otherwise transfer your Account to any other person or entity. Uber maintains the right to delete or deactivate duplicate accounts. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account credentials at all times. | |
| 193 | In order to use most aspects of the Services, you must register for and maintain an active personal user Services account ("Account"). Unless a specific Service provides otherwise: (i) you must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account, (ii) you may only possess one Account and (iii) you may not assign or otherwise transfer your Account to any other person or entity. Uber maintains the right to delete or deactivate duplicate accounts. You are responsible for all activity that occurs under your Account, including activity by any Agent (as defined in the Agent Terms below) that you authorize or enable, such as orders and payments. You agree to keep your Account credentials secure and may not share them with any Agent or Agent provider unless Uber has authorized that Agent, such as through an Approved Agent Program (as defined in the Agent Terms below). | |
± CHANGEDYou're on the hook for what your AI agent does The Accounts section now says you're responsible for any activity by an AI agent you authorize, including orders and payments, and restricts sharing your login with agents Uber hasn't approved. | ||
| 192 | 194 | |
| 193 | 195 | You cannot register for or maintain an Account if you have previously been banned from accessing or using the Services. Account registration may require you to submit to Uber certain personal information, such as your name, address, still or live photo, mobile phone number and age, as well as at least one valid payment method that you are authorized to use and is supported by Uber ("Account Information"). You are responsible for providing accurate Account Information and in certain instances, you may be asked to provide proof of age, identity or other method of identity verification to access or use the Services. You may be denied access to, or use of, the Services if you refuse to provide (or we are unable to verify) proof of age, identity, or other method of identity verification. Additionally, you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Uber or its service providers for the duration of your business relationship, solely to help Uber identify you or your wireless device and to prevent fraud. |
| 194 | 196 | |
| 195 | 197 | Uber may also disable or delete your account if after registration your account is not confirmed (where applicable), your account is unused and remains inactive for an extended period of time, if we detect someone may have used it without your permission and we are unable to confirm your ownership of the account, if we detect fraud, or where we are required to do so under applicable law. To the maximum extent permitted by applicable law, Uber and its affiliates assume no liability for such loss of access and use and will have no obligations related to such loss. If you discontinue your use of Uber, or we disable your access to or use of the Services, these Terms of Service shall terminate as an agreement between you and us with respect to those Services, but certain sections will survive termination as provided herein. |
| 196 | 198 | |
| 197 | 199 | For more information regarding Uber's use of your personal information, please see our [Privacy Notice](https://privacy.uber.com/policy/). |
| 199 | 201 | **Minors.** |
| 200 | 202 | |
| 201 | 203 | You may not authorize third-parties to use your Account, and you may not allow persons under the age of 18 to use the Services unless they are accompanied by you or an adult. However, we may offer parents and guardians the ability to create Accounts for their children. If you are a parent or legal guardian, and you allow your child to use the Services, then these Terms apply to you and you are responsible for your child's activity on the Services, and you also agree to comply with the [Teen Account Terms of Use (Parent or Guardian)](https://www.uber.com/legal/document/), incorporated by reference herein. If you are under the age to obtain an Account, you must have your parent or legal guardian's permission to use an Account and accept any additional terms required in connection with your access and use of the Services as a minor. Please have your parent or legal guardian read these additional terms with you. Please note: if there is an incident involving minors, in addition to any mandatory reporting obligations, Uber may also proactively report incidents to the applicable authorities. When your child reaches the age of majority, Uber may at its discretion convert your child's account to an adult account, which shall be subject to these Terms of Service. |
| 202 | 204 | |
| 203 | 205 | **Teens.** |
| 204 | 206 | |
| 205 | By accepting the invite to create an Uber account ("Teen Account"), you attest that you are between the ages of 13 and 17. You acknowledge that your parent/guardian has also agreed to this section of the Terms governing your use of the Services. You agree to comply with the [Teen Account Terms of Use (Teen)](https://www.uber.com/legal/document/), incorporated by reference herein. 6. User Conduct and Requirements; Communications; Avoiding Conflicts of Interest; and User Content | |
± CHANGEDSection 6 heading formatting fixed The 'User Conduct and Requirements...' heading, which had been run on with the end of the Teens paragraph, is now correctly formatted as its own numbered heading. | ||
| 207 | By accepting the invite to create an Uber account ("Teen Account"), you attest that you are between the ages of 13 and 17. You acknowledge that your parent/guardian has also agreed to this section of the Terms governing your use of the Services. You agree to comply with the [Teen Account Terms of Use (Teen)](https://www.uber.com/legal/document/), incorporated by reference herein. | |
| 206 | 208 | |
| 209 | ### **6\. User Conduct and Requirements; Communications; Avoiding Conflicts of Interest; and User Content** | |
| 210 | ||
| 207 | 211 | **User Conduct and Requirements.** |
| 208 | 212 | |
| 209 | 213 | In addition to complying with these Terms, you agree to comply with all applicable laws when accessing or using the Services, and you may only access or use the Services for lawful purposes. You may not access or use the Services to cause nuisance, annoyance, inconvenience, damage, or loss to Uber, the Third-Party Provider, or any other party. You may not transfer, lend, or sell your Account, password and/or identification to any other party. You may not use the Services, or any content available through the Services, whether or not you are logged in, for any commercial purpose or for developing software, including training machine-learning or AI systems, without Uber's prior written permission. |
| 210 | 214 | |
| 211 | 215 | If you request a ride option with a child restraint system, neither Uber nor the Third-Party Provider is responsible for the safety of a child restraint system that may be available in the Third-Party Provider's vehicle. It is your obligation to inspect the child restraint system, to ensure that the child restraint system is installed correctly and that the child is properly secured in the child restraint system. Please refer to your state's laws regarding specific height, age, and weight requirements for using child restraint systems, as well as Uber's policies for child restraint systems, which may be set forth on city-specific web pages. If you request a ride option where a Third-Party Provider agrees to provide you with assistance outside of the vehicle (e.g., Uber Assist), Uber is not responsible for any injury, death or incident that may arise out of the assistance provided by the Third-Party Provider. |
| 212 | 216 | |
| 217 | 221 | **Communications.** |
| 218 | 222 | |
| 219 | 223 | By creating an Account, you electronically agree to accept and receive communications from Uber, Third-Party Providers or third parties providing services to Uber including via email, text message, WhatsApp, calls, in-app communications, and push notifications to the telephone number(s) or email addresses you provided to Uber . You may also receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded or automated messages sent by or on behalf of Uber, and/or Third-Party Providers, including but not limited to communications concerning requests placed through your Account on the Services. Message and data rates may apply. By providing a phone number for a third party on whose behalf you use Uber's services (including requesting a guest ride), you agree that the third party can receive communications at that number from Uber, Third-Party Providers or third parties providing services to Uber. Communications made through the Services, including calls, in-app chats, and other interactions between you, Uber, Third-Party Providers or other users may be monitored and recorded. You can learn more about this and how Uber may contact you by reading our [Privacy Notice](https://www.uber.com/global/en/privacy/notice/). |
| 220 | 224 | |
| 221 | 225 | You may change your notification preferences by accessing Settings in your Account. To opt out of receiving text messages from Uber, you must reply "STOP" from the mobile device receiving the messages. Text messages between you and Third-Party Providers are transactional text messages, not promotional text messages. You acknowledge that opting out of receiving all communications may impact your use of the Services. Notwithstanding the foregoing, if we suspect fraud or unlawful activity on your Account, Uber may contact you using any of the contact information you provided in connection with your Account (including via text or voice-recorded message). |
| 222 | 226 | |
| 223 | **SMS Terms and Conditions** | |
| 224 | ||
| 225 | If you separately opt in to receive transactional SMS messages from Uber related to setting up your Uber account, you agree to receive text messages from Uber at the mobile number you provide. These messages may include messages related to account registration, verification, and other steps necessary to complete the account setup process. Message frequency will vary based on your interactions with Uber and the account setup process. | |
| 226 | ||
| 227 | Message and data rates may apply. | |
| 228 | ||
| 229 | You may opt out of these transactional SMS messages by replying **STOP 1**. Uber will process your opt-out request as required by applicable law, and you may receive a final message confirming your opt-out. | |
− REMOVEDSMS opt-in/opt-out notice removed A dedicated 'SMS Terms and Conditions' block explaining transactional SMS opt-in, the 'STOP 1' opt-out code, carrier liability, and where to find the SMS-specific privacy notice was deleted from this document. | ||
| 230 | ||
| 231 | For additional information, reply **HELP** or contact Uber through Customer Support \[[https://www.uber.com/us/en/contact/](https://www.uber.com/us/en/contact/)\]. | |
| 232 | ||
| 233 | Carriers are not liable for delayed or undelivered messages. | |
| 234 | ||
| 235 | For information about how Uber collects, uses, and shares information in connection with these SMS messages, please review Uber's Privacy Notice \[[https://www.uber.com/global/en/privacy-notice-drivers-delivery-people/](https://www.uber.com/global/en/privacy-notice-drivers-delivery-people/)\]. | |
| 236 | ||
| 237 | 227 | **Preventing Conflicts of Interest.** |
| 238 | 228 | |
| 239 | 229 | In order to ensure that any Claims you may assert against Uber under these Terms are resolved fairly, you agree to disclose any financial interest that you assign to a third party in connection with any Claim, except as permitted by this Agreement. This includes your agreement to disclose any relationship that you may form with third-party Litigation Funders (whether they have an interest in the law firm representing you, your claim directly, or a portfolio of claims that involves your claim), and to disclose to Uber the relevant Litigation Funding Agreements to which you are a party or which involve your Claim(s). |
| 240 | 230 | |
| 241 | 231 | A Claim is any dispute, controversy, lawsuit, demand, or allegation asserted in arbitration and/or litigation in connection with this Agreement and the services provided as described in these Terms. A "Litigation Funder" is any person or entity other than you, an insurer, your counsel, your legal guardian, or your estate or survivors in the event that you have claims against Uber at the time of your death, that provides financial support or assistance in aid of the pursuit of your Claim(s), or directly or indirectly provides any other resources or assistance to support litigation and/or arbitration, in exchange for an interest in any recovery that you may receive in connection with your Claim(s). This includes, but is not limited to, both direct consumer funding and any commercial litigation funding arrangements. A "Litigation Funding Agreement" is any agreement that you enter into with a Litigation Funder, including through your counsel, insurer, or any other person or entity acting on your behalf, with respect to any Claim(s) arising out of, relating to, or in connection with this Agreement. |
| 242 | 232 | |
| 380 | 370 | |
| 381 | 371 | You may be connected with a professionally or commercially licensed or otherwise permitted Third Party Provider who may be subject to state and local regulations related to commercial passenger transportation rather than Transportation Network Company regulations. The insurance requirements applicable to a professionally or commercially licensed or otherwise permitted Third Party provider, including but not limited to requirements to maintain commercial auto liability insurance, uninsured / underinsured motorist coverage, or personal injury protection benefits, may differ from the insurance requirements imposed on Transportation Network Companies and/or Transportation Network Company drivers. Subject to applicable law, in select markets, Uber may not maintain insurance coverage in connection with transportation services provided by professionally or commercially licensed or otherwise permitted Third Party Providers. You expressly agree and acknowledge that Uber is not required to provide or maintain any specific type or amount of insurance unless required by law. |
| 382 | 372 | |
| 383 | 373 | **General.** |
| 384 | 374 | |
| 385 | 375 | You may not assign these Terms without Uber's prior written approval. Uber may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Uber's equity, business or assets; or (iii) a successor by merger. Any purported assignment by you in violation of this Section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Uber, any Third-Party Provider, or any Out-of-App Experience Provider as a result of these Terms or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Uber's failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Uber in writing. This provision shall not affect the Severability and Survivability section of the Arbitration Agreement of these Terms. |
| 376 | ||
| 377 | ### 10\. Agents | |
| 378 | ||
| 379 | These terms ("Agent Terms") apply if you, directly or indirectly, use, authorize, or deploy an Agent to access or interact with the Services. An "Agent" is any software, tool, or service that takes autonomous or semi-autonomous action on behalf of, or at the direction of, any person or entity. These Agent Terms are not intended to restrict accessibility tools, such as screen readers, that help individuals with disabilities use the Services. | |
+ ADDEDNew 'Agents' section added Uber added a brand-new section (Section 10) with rules for AI agents or bots that act on your behalf — e.g., an AI assistant that places orders or books rides for you. It defines what counts as an 'Agent,' how agents must behave, and what happens if they don't. | ||
| 380 | ||
| 381 | **Agent Requirements**. | |
| 382 | ||
| 383 | Agents must operate openly and honestly. An Agent must identify itself as an Agent and operate in accordance with the requirements of these Agent Terms. Specifically, in all HTTP/HTTPS requests, an Agent must identify that the request is from an Agent, and Agents must not solve CAPTCHAs. If Uber asks an Agent to stop accessing the Services, the Agent must stop immediately and may not resume without Uber's permission. | |
| 384 | ||
| 385 | **Access and Enforcement**. | |
| 386 | ||
| 387 | Uber may offer programs for approved Agents ("Approved Agent Programs"). Each program has its own terms, which control over these Agent Terms if they conflict. Uber has no obligation to approve any Agent. Except as provided in an Approved Agent Program, Uber may, in its sole discretion and without notice, restrict, condition, or block any Agent's access to the Services, including through technical measures. If you or an Agent acting for you violates these Agent Terms, Uber may also, without notice, suspend or terminate your Account and pursue any other available remedies, including injunctive relief against the Agent's provider. | |
| 388 | ||
| 389 | **Your Responsibility for Agents**. | |
| 390 | ||
| 391 | Agents can make mistakes. You are responsible for any order, booking, payment, or other action an Agent takes on your behalf, including the accuracy of details such as addresses, items, payment methods, and timing. Uber's standard cancellation, refund, and dispute policies apply. To the maximum extent permitted by law, Uber is not responsible for any loss or damage caused by an Agent's errors, omissions, or failures, such as incorrect orders, missed bookings, or erroneous payments. Any dispute about an Agent's performance is between you and the Agent's provider, and you release Uber from related claims. | |