Terms of Use
TradingView updated the wording in its refund rule for AI Features subscriptions. Refunds are still based on how much of your AI usage you have left, but the previous version tied this to "credits" while the new version calls it a "usage allowance for the billing period." The underlying rule — full use means no refund — has not changed.
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| 137 | 137 | 3. All billing is recurring, which means you will continue to get billed until you cancel your subscription. You are solely responsible for properly cancelling your TradingView subscription. An email request or support ticket asking for your subscription to be cancelled is not considered cancellation. You may cancel your subscription anytime by visiting the billing section of your [Settings](https://tradingview.com/settings/) page. |
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| 139 | 139 | 4. If you cancel the service before your current paid-up period ends, your subscription will remain active until the next due date. After the due date, if no payment is received, your subscription will be stopped. If auto-renewal fails for an annual plan, you will automatically be switched to a monthly plan. |
| 140 | 140 | 5. Refunds are available for annual subscriptions if requested within 14 calendar days after the payment is made. Refunds for monthly subscriptions are available only if requested within 7 calendar days after the payment is made. Paid Spaces subscriptions are eligible for a refund if requested within 7 calendar days after the payment is made. |
| 141 | 141 | 6. Refunds for market data subscriptions are subject to the following conditions: annual market data subscriptions are refundable within 14 calendar days after the payment is made, with the cost of the current month deducted from the refund amount. Monthly market data subscriptions are non-refundable. |
| 142 | 7. Refunds for AI Features subscriptions are available if requested within 14 calendar days after the payment is made. Refunds are calculated by reference to the remaining unused credits in your account. If all credits have been used, no refund is payable. | |
| 142 | 7. Refunds for AI Features subscriptions are available if requested within 14 calendar days after the payment is made. Refunds are calculated by reference to your usage allowance for the billing period. If your usage allowance has been used in full, no refund is payable. | |
± CHANGEDRefund basis for AI Features renamed from "credits" to "usage allowance" The rule for refunding AI Features subscriptions still lets you get a refund within 14 days of payment, based on how much of your usage you haven't used yet. The only change is that TradingView now calls this your "usage allowance for the billing period" instead of "remaining unused credits." If you've used all of your allowance, you still won't get a refund, just like before. | ||
| 143 | 143 | 8. To request a refund, you need to [contact our support team](). Please note that users who have filed a chargeback, dispute request, or claim are not eligible for a refund. |
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| 145 | 145 | 9. Our [moderators](https://tradingview.com/moderators/) are official TradingView representatives, with the authority to warn or ban users (including those with a paid subscription) when they do not abide by the [House Rules](https://tradingview.com/house-rules/). We do not offer refunds in case you are banned from publishing content and interacting with others because your paid subscription and all of its data and/or features are still available during any such ban. |
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| 147 | 147 | 10. Essential, Plus and Premium subscriptions automatically include market data that is available without additional per-user fees only. You can see which markets are available for free and which need to be purchased separately on the [Market data page](https://tradingview.com/data-coverage/). Upon cancellation, the trial and associated services will stop immediately, except for any separately purchased data packages. |
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