TeamViewer End User License Agreement
No material change: wording, formatting, dates or contact details only.
Cosmetic change: formatting, typos, or contact details.
| 90 | 90 | ### A.11. Communication via email |
| 91 | 91 | |
| 92 | 92 | Unless otherwise specified in the Contract, any notifications and declarations in connection with the Contract may also be made by email. To this end, TeamViewer may use the email address Customer provided upon registration or in the TeamViewer account. Customer shall be responsible for checking its emails regularly and, if necessary, updating its email address. TeamViewer's contact information is available [here](https://teamviewer.com/nl/global/support/customer-support/). |
| 93 | 93 | |
| 94 | 94 | ### A.12. Documentation |
| 95 | 95 | |
| 96 | User manuals are retrievable online in German and English under [https://www.teamviewer.com/en/documents/](https://www.teamviewer.com/en/documents/). Any further languages may be offered by TeamViewer at its sole discretion. As between the parties, TeamViewer retains all right, title and interest in and to such documentation and in all copies, modifications and derivative works thereof including, without limitation, all rights to patent, copyright, trade secret, know-how, trademark and other proprietary or intellectual property rights. | |
| 96 | User manuals are retrievable online in German and English under [https://www.teamviewer.com/en/documents/ (Opens in a new tab)](https://www.teamviewer.com/en/documents/). Any further languages may be offered by TeamViewer at its sole discretion. As between the parties, TeamViewer retains all right, title and interest in and to such documentation and in all copies, modifications and derivative works thereof including, without limitation, all rights to patent, copyright, trade secret, know-how, trademark and other proprietary or intellectual property rights. | |
| 97 | 97 | |
| 98 | 98 | ## B. Software Specific Terms |
| 99 | 99 | |
| 100 | 100 | The Software Specific Terms contain the terms and conditions that additionally apply to you for the use of: (i) certain software provided by TeamViewer, whether installed on devices of Customer or accessed via web browser, also including any applications (e. g. apps for mobile terminals), addon components, customized settings and features, and all updates and Release Versions as hereinbelow defined thereof (collectively "**Software**"), and (ii) servers for the establishment of encrypted connections (handshake) and for the forwarding of data packets (routing) in connection with the use of the Software ("**Server Services**"), as well as (iii) any further cloud-based services provided by TeamViewer. The Software, Server Services and other cloud-based services provided by TeamViewer are hereinafter collectively referred to as "**Services**". |
| 101 | 101 | |
| 102 | 102 | ### B.1. License |
| 103 | 103 | |
| 104 | #### B.1.1. Subscription and Free License | |
| 104 | B.1.1. Subscription and Free License | |
| 105 | 105 | |
| 106 | 106 | For the use of Software and/or other Services, Customer shall acquire the right of use ("**License**") respectively as: |
| 107 | 107 | |
| 108 | 108 | 1. a temporary, i.e., term- or subscription-based, license against recurring payments ("**Subscription**"); or |
| 109 | 109 | 2. a limited license free-of-charge ("**Free License**"), granted by TeamViewer for selected Products (including Free Version, test version, Trial License and Beta Version), |
| 110 | 110 | |
| 317 | 317 | To the extent a DPA is required in accordance with sec. A.4, lack of such DPA or termination thereof shall also constitute cause for termination of the Contract. Either party's right to terminate for good cause remains unaffected. |
| 318 | 318 | |
| 319 | 319 | Notwithstanding the above, termination by Customer based on non-performance of service in conformity with the Contract shall only be admissible if TeamViewer had been given enough opportunities to eliminate the error/shortcoming and has failed to do so or the subsequent performance was unsuccessful. |
| 320 | 320 | |
| 321 | 321 | #### B.5.4. Termination notice |
| 322 | 322 | |
| 323 | Termination notice, including the notification of non-renewal of Subscription pursuant to sec. B.5.1, must be made (i) by submitting a support request via [www.teamviewer.com/en/global/support/customer-support/,](https://www.teamviewer.com/en/global/support/customer-support/) (ii) by using the subscription management function (if available) in the customer portal provided by TeamViewer under [http://account.teamviewer.com/](http://account.teamviewer.com/), (iii) orally, provided the termination is subsequently acknowledged by the other party in text form, or (iv) by signed letter, addressed to the respective TeamViewer entity as set forth at [www.teamviewer.com/en/legal/contracting-entities](https://www.teamviewer.com/en/legal/contracting-entities). | |
| 323 | Termination notice, including the notification of non-renewal of Subscription pursuant to sec. B.5.1, must be made (i) by submitting a support request via [www.teamviewer.com/en/global/support/customer-support/, (Opens in a new tab)](https://www.teamviewer.com/en/global/support/customer-support/) (ii) by using the subscription management function (if available) in the customer portal provided by TeamViewer under [http://account.teamviewer.com/ (Opens in a new tab)](http://account.teamviewer.com/), (iii) orally, provided the termination is subsequently acknowledged by the other party in text form, or (iv) by signed letter, addressed to the respective TeamViewer entity as set forth at [www.teamviewer.com/en/legal/contracting-entities (Opens in a new tab)](https://www.teamviewer.com/en/legal/contracting-entities). | |
| 324 | 324 | |
| 325 | 325 | TeamViewer may also terminate a Contract by means of a respective notification within the Software. |
| 326 | 326 | |
| 327 | 327 | #### B.5.5. Consequences of termination |
| 328 | 328 | |
| 329 | 329 | Upon termination or expiration of the Contract: (i) the granted License shall end forthwith, and Customer shall delete the Software from its computers and refrain from any further use of the Software; (ii) Customer shall no longer have access to the data stored in the Software, the TeamViewer account and the TeamViewer Management Console. Customer shall be solely responsible for exporting the data - as far as possible - prior to the termination or expiration of the term of the Contract by means of the Software functions and to store it for further use. TeamViewer shall not be obligated to any further release of data. (iii) TeamViewer's right to use non-personal or anonymous data in accordance with section A.5. shall survive the termination and remain unaffected. Customer's data that is processed for the purpose of performance of the Contract shall be deleted in compliance with applicable law, the Contract and the Data Processing Agreement, unless TeamViewer is obligated by law to store it. If a deletion is only possible with unreasonable efforts (e.g., in backups), TeamViewer shall be entitled to retain such data and restrict the further processing. |