Synology Synology Services Data Collection Disclosure changes — first seen 2026-09-11 (NOTED)

What changed, in plain language

This update only removes a stray invisible/blank character formatting artifact from the DSM Agent data retention section. No wording about data collection, retention, sharing, or user rights was changed.

This change appears to be cosmetic (formatting, typos, or contact details).

Changelog

− REMOVEDRemoved stray formatting character
A blank line and an invisible character (likely a copy-paste artifact) were deleted from the document. This is a cosmetic cleanup and doesn't change any policy or right.
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Full text changes — 20260826_rev01 to 20260911_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 | --- | --- | --- |
 | Conversation records, system information, Session IDs, Message IDs, relevant on-screen information (if enabled), and interaction records | Synology AI Server | 31 days; automatically deleted upon expiration |
 | Service quality analytics data (including conversation records and associated Session IDs) | Analytics server | Retained for the duration of the applicable service analysis or issue investigation and deleted when no longer necessary for those purposes |
 | Conversation records (local) | User's NAS device | Controlled by the user and may be manually cleared at any time |
 | Session ID / Storage ID / User ID (local) | User's NAS device / browser local storage | Not transmitted to external servers and may be cleared by the user at any time |
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 To delete DSM Agent conversation data, you may submit a deletion request to Synology. Once your request has been verified, the relevant data will be **permanently removed**. You may also clear locally stored conversation records directly from your NAS device at any time.