Square updated its General Terms of Service, primarily refreshing the 'last updated' date and adding standard SMS-compliance language: a disclaimer that mobile carriers aren't liable for delayed or undelivered texts, a note that message frequency may vary, and instructions to text HELP for support.
Square now states that your mobile carrier isn't liable if a text from Square (like an account alert or one-time code) is delayed or doesn't arrive. This is common industry language, but it means you may have no recourse if you miss an important message due to a carrier issue.
“Mobile carriers are not liable for delayed or undelivered messages.”
The document's revision date changed, reflecting these edits.
**Last updated September 10, 2026**
**Last updated September 14, 2026**
Square added language saying text message frequency may vary and that mobile carriers are not responsible if a text message is delayed or never arrives.
message frequency may vary. Mobile carriers are not liable for delayed or undelivered messages.
Square added a line telling users they can text HELP to get assistance with text messages, alongside the existing STOP opt-out instructions.
For text message help, text HELP.
COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED
| 1 | 1 | General |
| 2 | 2 | |
| 3 | 3 | _**These terms apply if you signed up for Square on or after September 10, 2026 and will become effective and apply to all Square Sellers on October 10, 2026. For terms that apply until then, see [here](https://squareup.com/us/en/legal/general/ua-archive-2026-june).**_ |
| 4 | 4 | |
| 5 | **Last updated September 10, 2026** | |
| 5 | **Last updated September 14, 2026** | |
| 6 | 6 | |
| 7 | 7 | We've included annotations in the gray boxes below to emphasize certain portions of our terms and help guide you as you read them. Annotations aren't part of the terms and have no legal effect, but are intended to help you follow the text. |
| 8 | 8 | |
| 9 | 9 | This page describes the general terms that apply to your use of any of our services. By using our services you agree to these terms on top of any other terms that apply to a specific service you are using. If you use our services on behalf of your company, your company agrees to them too. |
| 10 | 10 | |
| 11 | 11 | These General Terms of Service ("General Terms") are a legal agreement between you, as a current or prospective customer of Square's services ("you," "your") and Block, Inc., Square Capital, LLC, and/or Square Financial Services, Inc. ("Square," "we," "our" or "us"), and govern your use of Square's services, including mobile applications, websites, software, cloud-based solutions, AI products, hardware, and other products and services in the United States of America (collectively, the "Services"). By accepting these General Terms or by using any of the Services, you agree to these General Terms and any policies referenced within ("Policies"), including our [Privacy Notice](https://squareup.com/us/en/legal/general/privacy) (see Section 8) and terms that limit our liability (see Section 19) and require individual arbitration for any potential legal dispute (see Section 22), which are collectively incorporated herein by reference. |
| 129 | 129 | **Personal Information of Your Personnel and Customers** Square will process personal data of your Personnel or customers in accordance with the [Data Processing Agreement](http://squareup.com/legal/general/data-processing) and any privacy notice applicable to the specific products or services that you use. Each party will comply with its respective obligations under the Data Processing Agreement, which is incorporated into these Terms by reference. |
| 130 | 130 | |
| 131 | 131 | #### 9\. Communications |
| 132 | 132 | |
| 133 | 133 | You consent to us sending messages to your email or mobile devices about your account or our services, which may include marketing. You can opt out of communications in ways that are specific to that communication method, such as by unsubscribing from emails, or replying to text messages with 'STOP'. |
| 134 | 134 | |
| 135 | On your own behalf and on behalf of your business and Personnel, you consent to accept and receive communications from us, including e-mail, text messages, calls, and push notifications to the cellular telephone number you provide to us when you sign-up for a Square Account or update the contact information associated with your account. Such communications may include, but are not limited to requests for secondary authentication, receipts, reminders, notifications regarding updates to your account or account support, and marketing or promotional communications. You acknowledge that neither you nor your Personnel are required to consent to receive promotional texts or calls as a condition of using the Services. Call and text message communications may be generated by automatic telephone dialing systems. Standard message and data rates applied by cell phone carriers may apply to the text messages we send you and your Personnel. | |
| 135 | On your own behalf and on behalf of your business and Personnel, you consent to accept and receive communications from us, including e-mail, text messages, calls, and push notifications to the cellular telephone number you provide to us when you sign-up for a Square Account or update the contact information associated with your account. Such communications may include, but are not limited to requests for secondary authentication, receipts, reminders, notifications regarding updates to your account or account support, and marketing or promotional communications. You acknowledge that neither you nor your Personnel are required to consent to receive promotional texts or calls as a condition of using the Services. Call and text message communications may be generated by automatic telephone dialing systems. Standard message and data rates applied by cell phone carriers may apply to the text messages we send you and your Personnel, and message frequency may vary. Mobile carriers are not liable for delayed or undelivered messages. | |
| 136 | 136 | |
| 137 | You may opt-out of receiving promotional email communications we send to you by following the unsubscribe options on such emails. You may opt out of any promotional phone calls by informing the caller that you would not like to receive future promotional calls. You may only opt-out of text messages from Square by replying STOP. You acknowledge that opting out of receiving communications may impact your use of the Services. | |
| 137 | You may opt-out of receiving promotional email communications we send to you by following the unsubscribe options on such emails. You may opt out of any promotional phone calls by informing the caller that you would not like to receive future promotional calls. You may only opt-out of text messages from Square by replying STOP. You acknowledge that opting out of receiving communications may impact your use of the Services. For text message help, text HELP. | |
| 138 | 138 | |
| 139 | 139 | We also provide Services that allow you to send short message service (SMS) messages to your customers (the "Seller-Initiated SMS Services"). You will only use the Seller-Initiated SMS Services in compliance with these Terms and all other applicable laws and regulations of the jurisdiction from which you send messages and in which your messages are received. |
| 140 | 140 | |
| 141 | 141 | #### 10\. Paid Services |
| 142 | 142 | |
| 143 | 143 | Lots of what we offer is free, but we offer paid services too. We can collect payments for a paid service by either charging your linked debit/credit card or taking the payment from your transaction proceeds, Square-account balance or linked bank account. |