Terms of Use

MINOR

FIRST SEEN 2026-09-17 · VERSION 20260917_rev01 · COMPARED WITH 20260915_rev01

What changed, in plain language

This update is mostly cosmetic spacing changes, plus a few genuinely new additions: a new appeals process for suspended or terminated accounts, a clearer EEA 14-day withdrawal right for closing your account, a link to OpenAI's content moderation transparency page, and a new section on prepaid 'service credits.' The new appeals and withdrawal-right language is consumer-positive. The service credits addition introduces a payment option governed by a separate policy that may have different refund rules than the standard subscription cooling-off period.

Changes that may affect you

New prepaid 'service credits' option follows different rules than subscriptionsMINOR

BILLING & RENEWAL

OpenAI now formally offers prepaid 'service credits' as a way to pay for some services. These credits are governed by a separate Service Credit Terms document, which may not carry the same 14-day cooling-off refund protection described for regular subscriptions in this document. If you buy credits, you should check whether they're refundable and whether they expire.

“All service credits are subject to our [Service credit terms(opens in a new window)](https://openai-dotcom-preview.vercel.app/policies/service-credit-terms/).”

What you can do — Before purchasing service credits, review the separate Service Credit Terms to confirm refund and expiration rules, since they may differ from the standard subscription refund policy.

Changelog

± CHANGEDSpacing/formatting cleanup
Blank lines were added between bulleted list items throughout the document (company list, prohibited-use list, copyright notice requirements, reasons for changing the terms, etc.). No wording was changed.
+ ADDEDLink to content moderation transparency page added
A new sentence points you to OpenAI's page explaining how it moderates content and enforces its rules.
For more information on our moderation and enforcement processes, see our [Transparency & Content Moderation page](https://openai.com/transparency-and-content-moderation/).
+ ADDEDNew 'Service credits' payment option described
A new paragraph explains that you can prepay for some services using 'service credits,' which are governed by a separate Service Credit Terms document rather than the main refund/cooling-off rules in this document.
You can pay for some Services in advance by purchasing service credits. All service credits are subject to our [Service credit terms(opens in a new window)](https://openai-dotcom-preview.vercel.app/policies/service-credit-terms/).
+ ADDEDEEA 14-day account withdrawal right clarified
A new paragraph confirms that if you're an EEA consumer, you can close your account and back out of these Terms within 14 days of accepting them, by contacting Support or submitting a withdrawal form.
If you are an EEA-based consumer, you can close your account and withdraw from these Terms within 14 days of accepting them by [contacting Support(opens in a new window)](https://help.openai.com/en/articles/6614161-how-can-i-contact-support) or filling out and sending us the [model withdrawal form(opens in a new window)](https://openai-dotcom-preview.vercel.app/form/model-withdrawal/).
+ ADDEDNew appeals process for account suspension/termination
A new paragraph gives you a way to formally appeal if you think OpenAI suspended or terminated your account by mistake.
If you believe we have suspended or terminated your account in error, you can file an appeal with us by [contacting Support(opens in a new window)](https://help.openai.com/en/articles/6614161-how-can-i-contact-support).

Full text changes — 20260915_rev01 to 20260917_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 ## Who we are
 OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity. For more information about OpenAI, please visit [https://openai.com/about](https://openai.com/about/). Our Services are provided to you by:
 - _OpenAI Ireland Ltd,_ a company incorporated in the Republic of Ireland with its registered office at 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland and company number 737350, if you are resident in the EEA or Switzerland.
 - _OpenAI OpCo, LLC,_ a Delaware company with its registered office at 1455 3rd Street, San Francisco, CA 94158, United States and company number 7063675, if you are resident in the UK.
 ## Additional Service-specific Terms
 Depending on the specific Service or features you use, additional Service-specific terms and policies may apply to your use of our Services. The key ones to be aware of, and which form part of these Terms, are described below:
 - [Usage Policies](https://openai.com/policies/usage-policies/): these policies explain how you may use our Services and Content,
 - [Service Terms](https://openai.com/policies/service-terms/): these terms apply when you use certain Services or features;
 - [Sharing & Publication Policy:](https://openai.com/policies/sharing-publication-policy/) this policy sets out rules for when you share Content[;](https://openai.com/policies/sharing-publication-policy/)
 - [Service Credit Terms](https://openai.com/policies/service-credit-terms/): these terms govern the purchase and use of service credits on our Services; and
 - [Brand Guidelines](https://openai.com/brand/): these guidelines explain how you may use our name and logo.
+For more information on our moderation and enforcement processes, see our [Transparency & Content Moderation page](https://openai.com/transparency-and-content-moderation/).
 ## Registration and access
 **Minimum age**. You must be at least 13 years old or the minimum age required in your country to consent to use the Services. If you are under 18, you must have your parent or legal guardian's permission to use the Services and ask them to read these Terms with you.
 **Registration**. You must provide accurate and complete information to register for an account to use our Services. You may not share your account credentials or make your account available to anyone else and are responsible for all activities that occur under your account. If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.
 **What you can do**. Subject to your compliance with these Terms, you may access and use our Services. In using our Services, you must comply with all applicable laws as well as the Service-specific terms and policies listed above.
 **What you cannot do**. You may not use our Services for any illegal, harmful, or abusive activity. For example, you are prohibited from:
 - Using our Services in a way that infringes, misappropriates or violates anyone's rights.
 - Misusing our reporting or appeals processes, including providing manifestly unfounded submissions.
 - Modifying, copying, leasing, selling or distributing any of our Services.
 - Attempting to or assisting anyone to reverse engineer, decompile or discover the source code or underlying components of our Services, including our models, algorithms, or systems (except to the extent this restriction is prohibited by applicable law).
 - Automatically or programmatically extracting data or Output (defined below).
 - Representing that Output was human-generated when it was not.
 - Interfering with or disrupting our Services, including circumventing any rate limits or restrictions or bypassing any protective measures or safety mitigations we put on our Services.
 - Using Output to develop models that compete with OpenAI.
 **Software.** Our Services may allow you to download software, such as mobile applications, which may update automatically to ensure you're using the latest version. Our software may include open source software that is governed by its own licences that we've made available to you.
 **Corporate domains.** If you create an account using an email address owned by an organisation (for example, your employer), that account may be added to the organisation's business account with us, in which case we will provide notice to you so that you can help facilitate the transfer of your account (unless your organisation has already provided notice to you that it may monitor and control your account). Once your account is transferred, the organisation's administrator will be able to control your account, including being able to access Content (defined below) and restrict or remove your access to the account.
 **Accuracy**. Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of our Services may in some situations result in Output that does not accurately reflect real people, places, or facts.
 When you use our Services you understand and agree:
 - Output may not always be accurate. You should not rely on Output from our Services as a sole source of truth or factual information, or as a substitute for professional advice.
 - You must evaluate Output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing Output from the Services.
 - You must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.
 - Our Services may provide incomplete, incorrect, or offensive Output that does not represent OpenAI's views. If Output references any third party products or services, it doesn't mean the third party endorses or is affiliated with OpenAI.
 ## Our IP rights
 We and our affiliates own all rights, title, and interest in and to the Services. You may only use our name and logo in accordance with our [Brand Guidelines(opens in a new window)](https://openai-dotcom-preview.vercel.app/brand/).
 **Paid subscriptions.** Some of our Services allow you to purchase paid subscriptions to benefit from enhanced features and functionalities (the "**Benefits**"). The exact nature of the Benefits differs between Services and will be made clear to you before purchase. You can manage your paid subscription from your account settings.
 **Fees:** All charges, including subscription fees, will be made clear to you before purchase.
 **Billing.** If you sign-up for a paid subscription or purchase any Services, you will provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.
+**Service credits.** You can pay for some Services in advance by purchasing service credits. All service credits are subject to our [Service credit terms(opens in a new window)](https://openai-dotcom-preview.vercel.app/policies/service-credit-terms/).
 **Cooling off period.** You are entitled to cancel your purchase and request a refund without stating the reason during the 14 days following the date of your purchase (the "**Cooling Off Period**"). The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for. To cancel and request a refund please [contact Support(opens in a new window)](https://help.openai.com/en/articles/6614161-how-can-i-contact-support) or fill out and send us the [model withdrawal form(opens in a new window)](https://openai-dotcom-preview.vercel.app/form/model-withdrawal/), or alternatively you may complete the model withdrawal form as described under _**Termination and Suspension**_ below.
 **Cancellation.** Following the Cooling Off Period, you can [cancel(opens in a new window)](https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription) your paid subscription at any time by updating your account settings. You will not be charged after you cancel your paid subscription. You will continue to have access to the Benefits until the end of the subscription period you have paid for, at which point your cancellation will become effective. Unless we specify otherwise, you will not receive a refund or service credit for any days between the day you cancel and the last day of the subscription period you have paid for.
 **Changes.** We may change our prices from time to time. If we increase our subscription prices, we will give you at least 30 days' notice and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase.
 ## Termination and suspension
 **Your rights**. You can stop using our Services and end your relationship with OpenAI at any time by simply closing your account and stopping your use of the Services. Instructions for how to do this are available [here(opens in a new window)](https://help.openai.com/en/articles/6378407-how-to-delete-your-account).
+**EEA consumer withdrawal right**. If you are an EEA-based consumer, you can close your account and withdraw from these Terms within 14 days of accepting them by [contacting Support(opens in a new window)](https://help.openai.com/en/articles/6614161-how-can-i-contact-support) or filling out and sending us the [model withdrawal form(opens in a new window)](https://openai-dotcom-preview.vercel.app/form/model-withdrawal/).
 **OpenAI rights**. We may take action to restrict, suspend, or terminate your access to our Services or close your account if we determine, acting reasonably and objectively:
 - You breached these Terms, including our [Usage Policies(opens in a new window)](https://openai-dotcom-preview.vercel.app/policies/usage-policies/).
 - We must do so to comply with the law.
 - Your use of our Services could cause risk or harm to OpenAI, our users, or anyone else.
 - Your account has been inactive for over a year and you do not have a paid account.
 **Notice**. If we terminate your account, we will make reasonable efforts to notify you in advance so you can export your Content or your data from the Services, unless it is not appropriate for us to do so, we reasonably believe that continued access to your account will cause damage to OpenAI or anyone else, or we are legally prohibited from doing so.
+**Appeals**. If you believe we have suspended or terminated your account in error, you can file an appeal with us by [contacting Support(opens in a new window)](https://help.openai.com/en/articles/6614161-how-can-i-contact-support).
 ## Our commitments to you
 **How we provide the Services**. We commit to provide the Services to you with reasonable skill and care and to act with professional diligence. We do not promise to offer the Services forever or in their current form for any particular period of time.
 **Liability**. Provided that we have acted with professional diligence, we do not take responsibility for loss or damage caused by us, unless it is:
 - caused by our breach of these Terms or
 - reasonably foreseeable at the time of entering into these Terms.
 We do not take responsibility for loss or damage caused by events beyond our reasonable control. We do not exclude or limit our liability to you in any way where it would be unlawful for us to do so. You still have the full protections of the laws applicable to you.
 **Statutory rights**. You have certain statutory rights that cannot be limited or excluded by a contract like these Terms or that you are legally entitled to, for example, by virtue of being a consumer. These Terms are in no way intended to affect or restrict those rights.
 San Francisco, CA 94158
 Attn: General Counsel / Copyright Agent_
 Written claims concerning copyright infringement must include the following information:
 - A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest;
 - A description of the copyrighted work that you claim has been infringed upon;
 - A description of where the allegedly infringing material is located on our site so we can find it;
 - Your address, telephone number, and e-mail address;
 - A statement by you that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; and
 - A statement by you, that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on the copyright owner's behalf.
 ## General terms
 **Assignment.** You may not assign or transfer any rights or obligations under these Terms. We may assign or transfer our rights or obligations under these Terms to any affiliate or subsidiary or any successor in interest of any business associated with our Services. If we do, any rights you have as a consumer will not be affected. If you are not satisfied, you have the right to terminate your relationship with OpenAI and stop using our Services at any time.
 **Changes to these Terms or our Services.** We are continuously working to develop and improve our Services. We may update these Terms or our Services accordingly from time to time. For example, we may make changes to these Terms or the Services due to:
 - Changes to the law or regulatory requirements.
 - Security or safety reasons.
 - Circumstances beyond our reasonable control.
 - Changes we make in the usual course of developing our Services.
 - To adapt to new technologies.
 We will give you at least 30 days advance notice of changes that materially adversely impact you and the date that they will come into force either via email or an in-product notification. Any changes will only apply to our relationship going forward. If you do not agree to the changes, you must stop using our Services.
 **Delay in enforcing these Terms.** If we or you delay enforcing a provision of these Terms, either of us can still enforce it later, and it will not prevent us or you from taking steps against the other at a later date. If any part of these Terms is determined to be invalid or unenforceable, it will not affect the enforceability of any other part of these Terms.