Terms and Conditions

EU consumers usually get 14 days to change their mind about an online purchase. one.com says it normally starts setting up your domain and web space right away, and the moment it does, that right is gone. In practice this can mean minutes after you click buy.

“By ordering, the customer accepts that any right of withdrawal will be dismissed as soon as one.com has started processing the ordered product.”

What you can do — Be sure before you order. If you change your mind, contact service@one.com immediately and ask whether processing has started — waiting even a short time may cost you the refund.

Your subscription renews itself for another 12 months, and the renewal is triggered 30 days before the term ends. Miss that deadline and you owe a full extra year. Whatever you already paid in advance is not refunded, even if you stop using the service. Cancelling also takes two steps: start it in the control panel, then follow the emailed instructions, and check for a receipt within eight days.

“a cancellation must be received by one.com 30 days before the 12-month subscription period, at the latest. The unused portion of any advance payment will not be refunded.”

What you can do — Put a calendar reminder about 45 days before your renewal date, cancel from the control panel, finish the steps in the confirmation email, and check the Control Panel front page for a receipt within eight days.

one.com gives itself the last word on whether your traffic is excessive or your content breaks its rules, and can close your web space or delete your files without warning. You get no refund of prepaid fees and the terms say you cannot bring a claim over deleted material. It can also end a subscription immediately, with no money back, if it decides you broke the terms or breached "netiquette" — a vague standard. Website and email data is generally wiped seven days after termination.

“one.com also has the right to annul a subscription without notice with immediate effect and without compensation or reimbursement of any kind if the customer does not abide by these Terms and Conditions”

What you can do — Keep your own off-site backups of your website and email, and export data quickly if your account is ever suspended — you may only have about seven days.

If something goes wrong — an outage, a data loss, a botched restore — one.com will not cover lost data, lost profit, lost business or other knock-on damage at all, and anything it does owe is capped at what you paid in that one year. For a cheap hosting plan that can be a very small amount compared with the damage of losing a business website.

“In all cases, regardless of the cause, one.com's total liability for loss or damage is limited to the amount paid by the customer to one.com in the year in which the loss or damage occurred.”

What you can do — Keep independent backups and consider business insurance if your site or email matters commercially — the contract will not cover your losses.

one.com can change its conditions and its prices with 45 days' notice, without needing your agreement. There is a partial safeguard: if a change genuinely makes the terms worse for you, you can cancel with one month's notice and get back the unused part of what you paid.

“one.com's sales and delivery conditions as well as prices can be changed at 45 days' notice.”

What you can do — Read emails from one.com about term or price changes; if a change hurts you, cancel within the notice period to claim the refund of the unused portion.

If one.com sells its business or a big part of it, it can transfer your subscription, along with its rights and duties toward you, to a different company. You do not get a say and are not asked to consent.

“one.com has the right wholly or partly to transfer to a third party the customer's subscription(s), as well as one.com's rights and obligations according to the Terms and Conditions without the customer's consent.”

Using the service means agreeing to automatic backups of everything you store. They use up your disk space, cannot be switched off, and one.com takes no responsibility if data is lost or someone gets unauthorised access during backup or restore. On the other side, once a subscription ends your website and mail data is generally gone within seven days.

“The backup service is an integral component of the disk space allocation and cannot be disabled or excluded.”

What you can do — Download a full copy of your site and mailboxes before a subscription ends — you have roughly a week after termination.

For operating and security reasons, one.com staff can access customer data without asking first. The terms say staff are bound by confidentiality, and any other access needs your consent or a court order.

“For reasons of operation and security, one.com also reserves the right to access customers' user data.”

Invoices are due in eight days. After ten days interest starts without any warning, plus a USD 12 reminder fee on each interest invoice. one.com can pass the debt to a collection agency that contacts you by email, and can delete your domain and close your web space immediately over late payment. Refunds can also be shrunk by bank and admin fees, and posted invoices can carry a charge.

“one.com can also annul the contract and delete the customer's domain/close the customer's web space with immediate effect on late payment should it so choose.”

What you can do — Keep a valid payment method on file and pay invoices within eight days — losing a domain over a late invoice is hard to undo.

You can switch up to a more expensive plan any time, but going down to a cheaper one only takes effect at the end of your subscription period and only if you gave at least 60 days' notice. That makes it easier to spend more than to spend less.

“Changes to a lower-priced subscription type can only be effected from the end of a subscription period, and only if the customer has given notice of this at least 60 days before the expiry of the current subscription period.”

What you can do — If you want a cheaper plan, give notice at least 60 days before your subscription period ends.

Any dispute has to go to ordinary Danish courts under Danish law, even though the company you contract with is registered in Sweden. If you live elsewhere, that can mean a foreign court in a foreign language. There is no arbitration clause and no class-action waiver here, and EU consumer rules may still let you sue at home despite this wording.

“Any disputes and discrepancies will be decided exclusively by the ordinary Danish courts and in pursuance of Danish law”

What you can do — For smaller disputes, use the European Commission's online dispute resolution portal at http://ec.europa.eu/odr and give one.com's address service@one.com.

If you sell online through Shore Pay, you are the merchant. You must keep PCI DSS card-security standards, supply identity-verification (KYC) information, and follow Stripe's rules. You are fully responsible for every chargeback and dispute, and Shore can take those amounts out of your payouts or by direct debit — including after your agreement ends. Shore takes no responsibility for what banks or card schemes decide.

“The Customer remains fully responsible for all amounts, fees, and costs arising from chargebacks or disputes.”

What you can do — Before switching on Shore Pay, read the fee page and Stripe's Connected Account Terms, and keep a buffer in your account for chargebacks.

Turning on Shore Pay means authorising Shore to reach into your Stripe account data and share it with Stripe to run payments, payouts, refunds and disputes. Stripe's own privacy policy and data agreement then govern that data, not one.com's.

“The Customer authorises Shore to access the Customer's Stripe Connected Account data and share it with Stripe to manage transactions, payouts, refunds, disputes, and provide support.”

one.com resells a long list of third-party tools and says it can stop providing them at any time, without notice and without further responsibility to you. It calls itself only an intermediary and takes no responsibility for damages from these products, and you are bound by each provider's separate terms.

“one.com may stop providing the third party products and services or any updates thereto at any time without notice or any further liability to its customers.”