Cancellation & Refund Policy
This update only changes contact/support links from a US locale path (en/us) to a UK locale path (en/gb). No refund terms, deadlines, or consumer rights were altered.
Cosmetic change: formatting, typos, or contact details.
| 84 | 84 | |
| 85 | 85 | - If you do not cancel your trial, the first monthly charge following the end of your trial is eligible for a full refund if requested within 14 days of being charged. |
| 86 | 86 | |
| 87 | 87 | - Subsequent monthly charges are not eligible for a refund. |
| 88 | 88 | |
| 89 | 89 | **How to cancel your subscription contract and request a refund?** |
| 90 | [Contact us](https://www.norton.com/sp/en/us/home/current/contact) to submit a request. Requests are typically processed within a few days. Refunds will be issued using the payment method used for the charge being refunded, unless otherwise mutually agreed. If you are a customer in France, you may also submit your request [here](https://privacyportal.onetrust.com/webform/25b84167-55d3-4099-84e2-c9e08ec67d54/09e4c563-11d2-4959-825f-636d17baec86). | |
| 90 | [Contact us](https://www.norton.com/sp/en/gb/home/current/contact) to submit a request. Requests are typically processed within a few days. Refunds will be issued using the payment method used for the charge being refunded, unless otherwise mutually agreed. If you are a customer in France, you may also submit your request [here](https://privacyportal.onetrust.com/webform/25b84167-55d3-4099-84e2-c9e08ec67d54/09e4c563-11d2-4959-825f-636d17baec86). | |
± CHANGEDContact links switched from US to UK locale Several 'Contact us' and support links throughout the policy were updated to point to the UK version of Norton's contact page instead of the US version. This doesn't change any refund rules, deadlines, or rights — just where the link sends you. | ||
| 91 | 91 | |
| 92 | 92 | ### Cancel your subscription contract and request a refund - Germany, Netherlands & the UK only |
| 93 | 93 | |
| 94 | 94 | You may cancel your subscription contract and request a refund under the terms below. Upon cancellation, you must uninstall and delete all copies of the software from your device(s). |
| 95 | 95 | |
| 96 | 96 | **Annual subscriptions** (one-year term or more): |
| 193 | 193 | - A full refund under our 14-day Money Back Guarantee, if requested within 14-days of being charged. |
| 194 | 194 | OR |
| 195 | 195 | - After the expiration of the 14-day Money Back Guarantee, a pro-rated refund of the remaining days in your subscription period. |
| 196 | 196 | - Each subsequent monthly charge is eligible for a pro-rated refund of the remaining days in your subscription period. |
| 197 | 197 | |
| 198 | 198 | **How to cancel your subscription contract and request a refund?** |
| 199 | [Contact us](https://www.norton.com/sp/en/us/home/current/contact) to submit a request. Requests are typically processed within a few days. Refunds will be issued using the payment method used for the charge being refunded, unless otherwise mutually agreed. | |
| 199 | [Contact us](https://www.norton.com/sp/en/gb/home/current/contact) to submit a request. Requests are typically processed within a few days. Refunds will be issued using the payment method used for the charge being refunded, unless otherwise mutually agreed. | |
| 200 | 200 | |
| 201 | 201 | ### Right of Withdrawal - European Union, Norway, Iceland, Liechtenstein & the UK only |
| 202 | 202 | |
| 203 | 203 | If you purchased directly from Norton and you are a consumer in a European Union Member State, Norway, Iceland, Liechtenstein or the UK, you have a statutory right to withdraw from your contract within 14 calendar days, without giving any reason. The withdrawal period starts from the day your contract with Norton is concluded. |
| 204 | 204 | |
| 205 | 205 | This statutory right is separate from the money-back guarantee and other refund options described elsewhere in this policy. If you are not entitled to a refund under your statutory withdrawal right, you may still qualify for a refund under those other options. |
| 206 | 206 | |
| 207 | 207 | For full details, including eligibility, exceptions, refund timelines, and available withdrawal methods, see [How to exercise your Right of Withdrawal](http://www.norton.com/row). |
| 208 | 208 | |
| 209 | 209 | ### Norton Virus Protection Promise |
| 210 | 210 | |
| 211 | 211 | Virus Protection Promise is a virus removal service provided by Norton experts for customers with an automatically renewing device security subscription with antivirus. If our experts are unable to remove the virus from your device, you may be eligible for a refund even if no other refund right applies. Eligibility requirements, limitations, and terms apply. For complete details, see [Norton Virus Protection Promise Terms & Conditions here](https://www.norton.com/virus-protection-promise). |
| 212 | [What is Norton Virus Protection Promise?](https://www.norton.com/sp/en/us/home/current/solutions/v62458994) | |
| 212 | [What is Norton Virus Protection Promise?](https://www.norton.com/sp/en/gb/home/current/solutions/v62458994) | |
± CHANGEDVirus Protection Promise info link switched from US to UK locale The link explaining what the Norton Virus Protection Promise is now points to the UK version of the page instead of the US version. | ||
| 213 | 213 | |
| 214 | 214 | ### Exceptions to our Cancellation and Refund Policy |
| 215 | 215 | |
| 216 | 216 | - The following purchases are not eligible for a refund under our policy: |
| 217 | 217 | |
| 218 | 218 | - Not For Resale (NFR) and complimentary software, products, or services; |
| 230 | 230 | When submitting a refund request, you must be able to provide one of the following: |
| 231 | 231 | • Order number |
| 232 | 232 | • Product serial number |
| 233 | 233 | • Product key |
| 234 | 234 | As part of processing your refund request, our support team will also verify and authenticate your account. |
| 235 | 235 | |
| 236 | Visit [Member Services and Support](https://www.norton.com/sp/en/us/home/current/contact) for help with your subscription and orders. | |
| 236 | Visit [Member Services and Support](https://www.norton.com/sp/en/gb/home/current/contact) for help with your subscription and orders. | |
| 237 | 237 | |
| 238 | 238 | **DocID:** kb20100113164023EN |
| 239 | 239 | **Last modified:** 09/07/2026 |