Nike Terms of Sale
Nike updated its Terms of Sale document date and made two substantive but consumer-favorable changes: it softened the delivery-inspection instructions from a demand into a recommendation and added a clause confirming your statutory return/warranty rights are not limited by that section, and it narrowed the 'Events Outside Our Control' (force majeure) definition so Nike has less room to excuse delays or non-performance. Nothing in this update takes away consumer rights or protections.
| 1 | 1 | **TERMS OF SALE** |
| 2 | 2 | |
| 3 | Last updated: February 2026 | |
| 3 | Last updated: September 2026 | |
± CHANGEDDocument date updated The 'Last updated' date was changed to reflect the new revision. No content change. | ||
| 4 | 4 | |
| 5 | 5 | **1. INTRODUCTION & APPLICABILITY** |
| 6 | 6 | |
| 7 | 7 | 1.1. INTRODUCTION |
| 8 | 8 | |
| 9 | 9 | These Terms of Sale ("**Terms of Sale**" or "**Terms**") give you information about and set forth the legal terms and conditions that apply to the sale of products (including any Customised Products as defined in Section 6.1) ("**Products**") to you in NIKE Stores (as defined below) in any of the countries listed below, as well as to certain services we may provide to you in the context of such sales. |
| 229 | 229 | In the event that we split the delivery of your order, we will notify you of our intention to do so by sending you an email to the email address provided by you at the time your order was placed. |
| 230 | 230 | |
| 231 | 231 | You will not be charged for any additional delivery costs for any split deliveries, including the split deliveries of Customised (Nike By You) Products. |
| 232 | 232 | |
| 233 | 233 | 4.3. INSPECTION UPON DELIVERY |
| 234 | 234 | |
| 235 | Upon delivery, please inspect the packaging for damage. If you suspect the Products may be damaged, indicated for example by damaged packaging, please do not accept the shipment. We kindly ask you to contact us immediately via the Contact Us section on our website in order for us to swiftly initiate investigations into the damaged package and contacting the carrier. | |
| 235 | Upon delivery, we encourage you to inspect the packaging for damage. If you suspect the Products may be damaged, indicated for example by damaged packaging, we recommend that you do not accept the shipment and kindly ask you to contact us as soon as possible via the Contact Us section on our website in order for us to swiftly initiate investigations into the damaged package and contacting the carrier. Nothing in this clause affects or limits your statutory notification period or your Non-Conformity warranty rights prescribed by applicable law. | |
± CHANGEDDelivery inspection instructions softened, statutory rights clarified Nike changed its instructions about inspecting packages on delivery from firm requests ('please inspect', 'please do not accept') to softer recommendations ('we encourage', 'we recommend'), and extended the timeframe for contacting them from 'immediately' to 'as soon as possible'. It also added a new sentence making clear that nothing in this section limits your legal rights to report damaged/faulty goods or claim under warranty, even if you don't follow these tips exactly. | ||
| 236 | 236 | |
| 237 | 237 | 4.4. DELIVERY RATES |
| 238 | 238 | |
| 239 | 239 | If you make a purchase that exceeds the threshold relevant to your delivery country, you will receive FREE "standard delivery", or the option of discounted "express delivery". Other conditions may also qualify you for free delivery. The exact delivery rates depend on the country where your order is being delivered to. Please check the Shipping and Delivery page under Get Help section on our website for threshold amounts and their corresponding discounted delivery rates applicable to your delivery country. |
| 240 | 240 | |
| 241 | 241 | **5. ONLINE TO OFFLINE (O2O)** |
| 365 | 365 | In the event of a cancellation (under Section 2.5above), our refusal of your order or a Contract termination (under Section 2.6 above), or return (under Section 7 or 8 above), we will issue refunds based on the original form of payment. For further practical information about refunds, please see the Refunds page under the Get Help section on our website. |
| 366 | 366 | |
| 367 | 367 | When we receive your return, we will inspect the items to confirm they meet the return conditions in our Terms of Sale and returns policy which can be found at the footer of our website. If you exercise your right of withdrawal, we will process your refund within the applicable time limits. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. If the return is made outside the applicable return period, or if the goods are excluded from the withdrawal right under the law (e.g. made-to-measure or clearly personalized items), Nike reserves the right to refuse the return and to send the goods back to you at your expense. |
| 368 | 368 | |
| 369 | 369 | **10. EVENTS OUTSIDE OUR CONTROL** |
| 370 | 370 | |
| 371 | An "**Event Outside Our Control**" means any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks, or acts, regulations or restrictions by any public authority. | |
| 371 | An "**Event Outside Our Control**" means any act or event beyond our reasonable control, including without limitation, unannounced strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks, or acts, regulations or restrictions by any public authority, in each case resulting in the reasonably non-imputable impossibility for NIKE to perform its obligations under the Contract. | |
± CHANGEDForce majeure ('Events Outside Our Control') clause narrowed Nike narrowed the situations it can point to as being outside its control. Strikes now only count if they are 'unannounced', and any such event must actually make it genuinely impossible (not just Nike's fault) for Nike to fulfill its obligations. This makes it somewhat harder for Nike to use this clause to excuse delays, cancellations, or other failures to deliver. | ||
| 372 | 372 | |
| 373 | 373 | If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale: |
| 374 | 374 | |
| 375 | 375 | a. We will contact you as soon as reasonably possible and notify you; and |
| 376 | 376 | |
| 377 | 377 | b. Our obligations under these Terms of Sale will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. |