NETGEAR Terms and Conditions

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Cosmetic change: formatting, typos, or contact details.

20261002_rev01COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 .3 Premium Support
 Premium Support extends and enhances Complimentary Support for a Supported Product. You may purchase the Premium Support at any time from NETGEAR. Premium Support will start from the subscription purchase date.
 Premium Support covers computers, peripherals, software, and any other computer-related product designated under Your NETGEAR account. This service does **not** extend or provide hardware warranty of your products and does **not** entitle You to software or firmware updates, upgrades, or software patching beyond the Supported Product's End of Service date (see https://www.netgear.com/about/eos/). The subscription covers up to three (3) computers in a home unless You pay for additional computers to be covered under the same subscription. You are entitled to unlimited technical support free of charge by contacting NETGEAR's customer service team by phone, chat, or email by visiting our Help Center at [www.netgear.com/support](https://www.netgear.com/support).
+.4 Support Only
+Support Only extends Complimentary Support for the NETGEAR products designated under Your NETGEAR account ("Supported Product"). You may purchase Support Only at any time from NETGEAR. Support Only will start from the subscription purchase date and end at the conclusion of the subscription term.
+Each Support Only contract covers up to three (3) devices or systems (whichever is greater) under Your NETGEAR account. For purposes of this Section, "device" means an individually registered NETGEAR hardware unit under Your account, and "system" means a multi-unit NETGEAR product (e.g., an Orbi mesh WiFi system) consisting of a primary unit and one or more satellites or extenders operating together as a single network. A system counts as one unit toward the limit regardless of how many individual pieces of hardware it contains.
+Support Only entitles You to technical support free of charge by contacting NETGEAR's customer service team by phone, chat, or email by visiting our Help Center at [www.netgear.com/support](https://www.netgear.com/support). Support Only does not extend or provide any hardware warranty for Your products, does not include Advance Replacement or any repair or replacement service, and does not entitle You to software or firmware updates, upgrades, or software patching beyond the Supported Product's End of Service date (see [https://www.netgear.com/about/eos/](https://netgear.com/about/eos/)). Support Only covers NETGEAR products only, and does not cover computers, peripherals, third-party software, or any other non-NETGEAR product.
 \. Extended Warranty and Extended Warranty and Support include coverage due to Accidental Damage from Handling ("ADH") ("ADH Coverage"), subject to the claim limits described below. If during the Extended Warranty period, You submit a valid claim notifying NETGEAR that the Supported Product has failed due to ADH, NETGEAR will repair or replace the Supported Product with the same or functionally equivalent product free of charge. ADH Coverage only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected and unintentional event, for example, drops and spills that arise from Your normal daily usage of the Supported Product as intended for such product. You may be required to provide an explanation of where and when the accident occurred with a detailed description of the actual event. NETGEAR may deny Your claim if You fail to provide information relating to the accident when asked. NETGEAR also reserves the right to determine the applicability of ADH Coverage based upon the condition of the Supported Product at the time of the claim.
 \. NETGEAR GearHead for Home Services provides remote technical support, where a Technical Support Engineer (TSE) may, with your permission, take over Your computer from the TSE's remote location. Support for specific computers, peripherals, software, and any other computer-related product.
 \. A subscription to NETGEAR GearHead for Home Services covers computers designated under Your NETGEAR account. The subscription covers up to three (3) computers in a home, unless You pay for additional computers to be covered under the same subscription. You may request for additional computer support by contacting NETGEAR's customer service team by phone, chat, or email by visiting our Help Center at [www.netgear.com/support.](https://www.netgear.com/support)