Privacy Policy
This update only changes a broken hyperlink to the Cookie Policy page. No wording about data collection, sharing, or user rights was altered.
Cosmetic change: formatting, typos, or contact details.
| 73 | 73 | 6. _Contributions, Feedback and Community Participation:_ Where you voluntarily submit (directly or via integrated services or third-party services) Feedback, participate in surveys, community initiatives, educational activities, beta programs, events, or similar Engagements, we may process such information to administer and improve the existing Engagements; develop new products and features; understand customer needs; evaluate customer satisfaction; identify product improvements; prepare educational, support, and knowledge materials; support our business operations; create case studies, testimonials, or marketing materials, and publicly attribute Feedback-related materials. The use of Feedback is subject to the Agreement where relevant. |
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| 75 | 75 | 7. _User Engagement, Analytics, Personalization, and Profiling:_ **Text** may use automated methods, including profiling, to analyze how individuals interact with the Engagements, understand preferences and usage patterns, recognize returning users, measure engagement, personalize content and functionality, recommend and tailor relevant products, services, features, offers, marketing communications, promotions, or advertising. For these purposes, **Text** may combine information you provide or that we collect through the Engagements with other information associated with you, including information contained in our existing records or lawfully obtained from other sources. Such processing may involve information about your interactions with the Engagements, communications, participation history, product usage, preferences, commercial relationship with **Text**, and other information described in this Privacy Policy. Where permitted by applicable law, profiling may also be used to create or enrich audience segments, improve the relevance of marketing and advertising, tailor offers and promotional content, evaluate the effectiveness of campaigns, and identify products, services, features, or information that may be of interest to you. We do not use profiling to make decisions that have legal or similarly significant effects on an individual, unless such processing is permitted by applicable law and appropriate safeguards are in place. Where required by applicable law, individuals may object to, restrict, or withdraw consent for profiling by contacting [support@text.com](mailto:support@text.com). Exercising such rights may affect the availability of optional personalization or other features where the relevant processing is reasonably necessary to provide those features, potentially resulting in the termination of our Agreement. |
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| 77 | 77 | 3.2 Client name and logo. The Client grants **Text** and its Affiliates a worldwide, royalty-free, non-exclusive right to use the Client's company name, logo, and other brand identifiers to identify the Client as a customer of **Text** and for related marketing and promotional purposes, including in customer lists, on **Text**'s Websites, in sales presentations, and in other marketing materials, subject to the Client's applicable brand guidelines. The Client represents that it has all rights and authority necessary to grant this authorization and may request that **Text** discontinue future use of its company name or logo by contacting **Text** at [support@text.com](mailto:support@text.com). Any such request will apply prospectively only and will not require **Text** to withdraw, recall, modify, or cease use of materials that were created, published, distributed, or committed to production or distribution before **Text** received the request. |
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| 79 | 3.3 Cookies and other Tracking Technologies. Depending on how you interact with our Engagements, we, and our authorized service providers, may use cookies, pixels, local storage technologies, beacons, and similar technologies on our Websites, within or in connection with the Services, and on other websites, applications, or online properties where the Services are installed, integrated, embedded, or otherwise made available. On our Websites and other Text-controlled online properties, these technologies may be used to operate, secure and improve the applicable Engagements, remember preferences and settings; conduct analytics and research, understand and measure usage and engagement, personalize content and functionality, measure the effectiveness of communications and campaigns; measure the effectiveness of communications and campaigns; and support marketing and advertising activities, including providing or tailoring advertising based on browsing activities, interactions, preferences, and interests. Information collected through these technologies may be combined with other information we process about you, including information obtained through the Engagements or from other lawful sources, for the purposes described in this Privacy Policy. Within the Services\*\*,\*\* cookies and similar technologies are used primarily to operate, provide, secure, support, analyze, maintain, and improve the Services; authenticate users; remember settings; measure performance and usage; troubleshoot issues; and support product development and related operational purposes. **Text** does not use cookies or similar technologies within the Services to provide third-party advertising, conduct cross-site or cross-context behavioral advertising, or target an End User based on activity across unrelated Clients. Where cookies or similar technologies are deployed through the Services or on websites, applications, or other properties operated by a Client, the respective roles and responsibilities of **Text** and the Client depend on the nature and purpose of the processing. Where **Text** processes Personal Data on behalf of a Client, **Text** acts as a Data Processor or Service Provider, as applicable, and may process such information on behalf of the Client in accordance with the applicable Agreement, including the DPA. The Client remains responsible for determining the applicable purposes and legal bases for such processing and for providing any notices, obtaining any consents, establishing any other lawful basis, or any other measures required by applicable law for cookies, integrations, advertising technologies, or other third-party technologies that the Client enables, configures, or deploys in connection with the Services. Our authorized service providers and partners may also use or set cookies and similar technologies in connection with the Engagements. Certain third parties may process information for their own purposes as independent controllers, in which case their processing is governed by their own terms and privacy notices. Additional information about our use of cookies and similar technologies, including available privacy choices, is provided in our [Cookie Policy](https://livechatinc.com/legal/privacy-policy/legal/cookie-policy/) and, where applicable, through our consent management tools. | |
| 79 | 3.3 Cookies and other Tracking Technologies. Depending on how you interact with our Engagements, we, and our authorized service providers, may use cookies, pixels, local storage technologies, beacons, and similar technologies on our Websites, within or in connection with the Services, and on other websites, applications, or online properties where the Services are installed, integrated, embedded, or otherwise made available. On our Websites and other Text-controlled online properties, these technologies may be used to operate, secure and improve the applicable Engagements, remember preferences and settings; conduct analytics and research, understand and measure usage and engagement, personalize content and functionality, measure the effectiveness of communications and campaigns; measure the effectiveness of communications and campaigns; and support marketing and advertising activities, including providing or tailoring advertising based on browsing activities, interactions, preferences, and interests. Information collected through these technologies may be combined with other information we process about you, including information obtained through the Engagements or from other lawful sources, for the purposes described in this Privacy Policy. Within the Services\*\*,\*\* cookies and similar technologies are used primarily to operate, provide, secure, support, analyze, maintain, and improve the Services; authenticate users; remember settings; measure performance and usage; troubleshoot issues; and support product development and related operational purposes. **Text** does not use cookies or similar technologies within the Services to provide third-party advertising, conduct cross-site or cross-context behavioral advertising, or target an End User based on activity across unrelated Clients. Where cookies or similar technologies are deployed through the Services or on websites, applications, or other properties operated by a Client, the respective roles and responsibilities of **Text** and the Client depend on the nature and purpose of the processing. Where **Text** processes Personal Data on behalf of a Client, **Text** acts as a Data Processor or Service Provider, as applicable, and may process such information on behalf of the Client in accordance with the applicable Agreement, including the DPA. The Client remains responsible for determining the applicable purposes and legal bases for such processing and for providing any notices, obtaining any consents, establishing any other lawful basis, or any other measures required by applicable law for cookies, integrations, advertising technologies, or other third-party technologies that the Client enables, configures, or deploys in connection with the Services. Our authorized service providers and partners may also use or set cookies and similar technologies in connection with the Engagements. Certain third parties may process information for their own purposes as independent controllers, in which case their processing is governed by their own terms and privacy notices. Additional information about our use of cookies and similar technologies, including available privacy choices, is provided in our [Cookie Policy](https://livechatinc.com/legal/cookie-policy/) and, where applicable, through our consent management tools. | |
± CHANGEDFixed Cookie Policy link The link to the Cookie Policy was updated from an old, broken web address to the correct current one. The surrounding text about cookies and tracking technologies was not changed at all. | ||
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| 81 | 81 | 3.4 Feedback and attribution. Where a Client or an individual voluntarily provides feedback, comments, quotations, reviews, testimonials, case study materials, or other contributions ("Feedback"), **Text** may use such Feedback for product improvement, research, educational materials, case studies, testimonials, marketing materials, and other related business purposes. The Client authorizes **Text** and its Affiliates, subject to the Client's applicable brand guidelines, to reproduce, publish, distribute, adapt, create derivative works from, and publicly attribute the Feedback in any media, including on websites, in sales materials, social media, case studies, press releases, events, and investor materials. **Text** may also share Feedback-related materials with publishers, platforms, and service providers solely to prepare, publish, or distribute those materials. Where included in the Feedback, such attribution may identify the Client using its name, logo, or other brand identifiers in accordance with Section 3.2 and may identify an individual contributor by name, job title or role, image, likeness, or voice. Once Feedback has been voluntarily provided by or on behalf of the Client, the Client authorizes **Text** to exercise the rights described in this Section without further approval, unless otherwise agreed in writing with the Client. The Client represents that it has obtained and will maintain all rights, authorizations, consents, and permissions necessary to provide the Feedback and grant the rights described in this Section, including on behalf of its Users, and that such use does not infringe any third-party rights. Where an individual's consent is required by applicable law, the Client represents that it has obtained and will maintain the corresponding consent from the relevant individual. An individual may withdraw consent for future uses by contacting [support@text.com](mailto:support@text.com). Withdrawal will not affect materials created, published, distributed, archived, or committed to production before the request was received. |
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| 83 | 83 | 3.5 Login and Authentication Services. Certain Engagements may permit authentication via third-party identity providers, including enterprise identity providers, social login providers (such as Facebook Connect and Google Sign-In), OpenID providers, SSO services, and similar authentication services. These providers may share information with **Text** in accordance with your settings and the applicable provider's terms and privacy policy. Such information is processed solely to authenticate users, administer accounts, provide access to the Engagements, maintain security, and support the requested authentication functionality (including through Supporting Applications), and the operation of the applicable Engagements. Your use of such authentication services remains subject to the applicable terms and privacy policies of those providers. We do not control how these providers handle your information and encourage you to review their applicable policies before enabling such integrations. Specifically, where our Services access or use information obtained from Google APIs, such access and use will comply with the [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. You acknowledge and agree that the use of third-party authentication services is at your discretion and risk and remains subject to the applicable provider's terms and privacy practices. **Text** is not responsible for the acts or omissions of such third-party providers, including their processing of Personal Data. |
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| 85 | 85 | 3.6 Third-Party Integrations and Connected Services. The Engagements may rely on, integrate with, connect to, or otherwise enable the use of third-party tools, applications, software, embedded content, widgets, open-source components, websites, platforms, plug-ins, APIs, marketplaces, communication platforms, artificial intelligence providers, social media functionality, and other similar third-party technologies, whether selected by you or made available by us as part of the Services' experience, (collectively, "Third‑Party Integrations"). Third‑Party Integrations are provided for your convenience and operate independently from **Text** and remain subject to their own terms, privacy notices, and processing practices. Certain Engagements may include embedded media, social media functionality, interactive widgets, sharing tools, community features, or other third-party functionality that enables interactions with external platforms or services. Such functionality may collect technical information relating to your interactions with the Engagements, including browser information, IP address, pages visited, and other usage information, and may use cookies or similar technologies necessary for their operation. **Text** does not control and is not responsible for the availability, security, content, or privacy practices of Third-Party Integrations. Before enabling or interacting with Third-Party Integrations, users should review the applicable terms and privacy policies governing those services. When you enable or use Third-Party Integrations, information may be exchanged between the Engagements and the applicable third-party provider to facilitate the requested functionality. Any independent processing carried out by the applicable third-party provider is governed by that provider's own terms and privacy practices. |