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LY Corporation Privacy Policy

SERIOUS
FIRST SEEN 2026-08-11 · VERSION 20260811_rev01 · COMPARED WITH 20231001_rev01

What changed, in plain language

How reviews are made

There is no earlier version on file to compare against — the diff adds the entire LY Corporation (LINE) Privacy Policy as a first snapshot, so every line shows as "added" rather than as a fresh change. Nothing here is necessarily new to LINE users; this is a baseline reading of the policy as it stands (last updated July 31, 2026). The policy allows wide sharing of your data with LINE's group companies, advertisers and other "Partners", collects a lot of information including your address book, location and browsing on partner websites, keeps most of your data unless you delete your account, and treats continued use of the service as agreement to future changes.

Changes that may affect you

Your data is shared with group companies, partners and advertisers in many countriesSERIOUS
DATA SHARING

LINE shares your information with its group companies, subcontractors and advertising partners in more than a dozen countries, and combines what partners tell it about you (like your hashed phone number, email, IP address and shopping or browsing history) with what it already has, to target ads and build statistics it sells or provides to partners. Some of those countries have weaker privacy laws than Japan.

“To distribute ads to you by ways such as associating or combining information obtained from our Partners, such as your identifier (internal identifier, ad identifier, etc.), hashed telephone number and email address, part of your device information (OS, etc.) and IP address, with your Personal Data that we possess;”

What you can do — In LINE, go to Settings > Privacy management > Ad settings to turn off personalized ads, and Settings > Privacy management > Provision of information to limit what is shared. These controls are only offered in some countries (Japan, Taiwan, Thailand).

Tracking follows you onto other websites and apps, and works even when logged outSERIOUS
DATA COLLECTION

Beyond what you do inside LINE, the company collects your browsing on partner websites that use its ad tracking or "Send by LINE" plug-ins, ties that history to your account or ad ID, and estimates your location from your IP address even if you refuse location sharing. It says it also collects data when you are not logged in and have no account. If you turn on Auto Add Friends, it uploads the phone numbers from your address book, including people who never agreed to it.

“if our Partner has introduced our tracking service to display ads on our Services only to users who visited a specific page of a website operated by that Partner, we will collect the access history of that Partner's website, and use such information for the optimal ad distribution on our Services”

What you can do — Turn off Auto Add Friends under Settings > Friends, turn off location permission for LINE in your phone settings, and clear cookies in your browser to break the ad-tracking link.

Most of your data is kept indefinitely unless you delete your accountMATERIAL
DATA RETENTION

LINE keeps most of your personal data for as long as your account exists, with no set time limit. Even after you delete the account it holds onto data for an unspecified period for disputes, fee collection, fraud checks and legal duties, and it can keep an anonymized version after that with no end date.

“Unless you request the deletion of your account, in principle, we will retain most of your Personal Data.”

What you can do — If you want your data removed, delete your entire account — LINE will not clear it out just because you stop using the app. You can also view, delete and download your service use history from the privacy settings.

LINE can rewrite this policy, and simply keeping the app means you agreedMATERIAL
UNILATERAL CHANGES

The company can change the privacy policy whenever it wants. It only promises to notify you for "material" changes and decides itself what counts as material. If you keep using LINE after that notice, you are treated as having consented to the new version — you never have to actively agree. Your only way to refuse is to close your account.

“Continuing to use our Services after a notice of changes has been notified to you or published on our Services constitutes your acceptance of the changes and consent to the modified version of this Policy.”

What you can do — Check the "Date of last update" at the bottom of the policy page from time to time; if you disagree with a change, your only remedy is to delete your account.

You may be charged a fee to see or correct your dataMINOR
OTHER

When you ask LINE to show, correct or delete the data it holds on you, it can charge you a fee unless the law where you live forbids it. The amount is not stated in the policy.

“Unless prohibited by Applicable Laws, if you exercise any of your rights hereunder, we may charge a fee, in accordance with the procedures defined separately.”

What you can do — Ask what the fee is before submitting a request through the Personal Data Disclosure Procedure; in the EU, UK and many other places this kind of request must be free.

Your data can be transferred if the business is soldMINOR
DATA SHARING

If LINE is bought, merged or restructured, your personal data goes to the new owner, who may run it under different rules.

“If there is any transaction between companies pertaining to our business to which this Policy is applicable, such as acquisition, merger or change of business entity, Personal Data may also be transferred to the successor of the business to the extent permitted by Applicable Laws.”

Changelog

  1. + ADDEDBaseline capture: full privacy policy recorded for the first time

    There was no previous version stored, so the whole policy appears as new text. The items below describe what the policy says, not changes LINE just made.

    Formulated on October 1, 2023 Date of last update: July 31, 2026

  2. + ADDEDData is shared with group companies, subcontractors and advertising partners across many countries

    LINE shares your data with its group companies and outside contractors in Japan, the US, Korea, Taiwan, Thailand, Indonesia, Singapore, Vietnam, the Philippines, Canada, Australia, Switzerland, the UK and the EEA. It can also combine data it gets from advertising partners with what it already knows about you.

    Countries and regions to which Personal Data is transferred: Japan, the United States, Korea, Canada, the Philippines, Australia, Vietnam, Thailand, Taiwan, Indonesia, Singapore, Switzerland, United Kingdom, and the European Economic Area.

  3. + ADDEDWide data collection, including your address book, location and activity off LINE

    LINE collects your phone number, email, profile, what you search and tap, your device and network details, your location (or an estimate from your IP address if you say no), the phone numbers in your address book if you turn on Auto Add Friends, and your browsing on partner websites and apps that use LINE plug-ins or LINE's ad tracking tools. It also collects data even when you are logged out or have no account.

    Such Personal Data will also include information in cases where you are not logged in and in cases where you do not have an account.

  4. + ADDEDMessages are generally not used for other purposes, with exceptions in some countries

    LINE says it will not use the content of your chats for anything other than delivering them, but in Japan, Taiwan, Thailand and Indonesia it may use part of that information for service improvement, fraud prevention and ad targeting if you give extra consent, which you can turn off in settings.

    In principle, we will not use transmitted contents, as such messages exchanged between users and specific recipients other than us, for any purpose other than transmitting such contents.

  5. + ADDEDMost data is kept until you delete your account, and some is kept after that

    Unless you delete your account, LINE keeps most of your data indefinitely. After deletion it holds data for an unspecified "given period" to handle disputes, fees, fraud and legal duties, and can keep de-identified data even longer.

    We may continue to retain Personal Data in a format in which individuals cannot be identified after the lapse of the storage period prescribed pursuant to Applicable Laws and our internal rules.

  6. + ADDEDYou get privacy controls and legal rights, but a fee may apply

    You can view, correct, delete and download your data, control ad settings, location sharing and address book upload, and delete your account. LINE may charge a fee for exercising these rights where the law allows it, and can refuse requests in certain cases.

    Unless prohibited by Applicable Laws, if you exercise any of your rights hereunder, we may charge a fee, in accordance with the procedures defined separately.

  7. + ADDEDLINE can change the policy and keeping using the app counts as agreeing

    LINE may update the policy at any time. It promises to notify you of material changes, but if you keep using the service after notice, you are treated as having accepted the new version.

    Continuing to use our Services after a notice of changes has been notified to you or published on our Services constitutes your acceptance of the changes and consent to the modified version of this Policy.

  8. + ADDEDYour data can move to another company if the business is sold

    If LINE is acquired, merges, or transfers the business, your personal data can be handed to the buyer.

    Personal Data may also be transferred to the successor of the business to the extent permitted by Applicable Laws.

  9. + ADDEDData can be given to police and courts on legal request or in emergencies

    LINE may hand personal data to law enforcement or courts under legal process such as a warrant, or when there is an imminent danger to life or property. It publishes a Transparency Report on these disclosures.

    If we receive a request pursuant to legal proceedings such as a warrant, or if there is imminent danger to someone's life or property such as a suicide threat or a bomb threat, we may disclose Personal Data to third parties including law enforcement agencies such as the police, or the court, pursuant to Applicable Laws.

Full text changes — 20231001_rev01 to 20260811_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

1## 1.Introduction
2
3We, LY Corporation ("we," "us," or "our"), will collect information related to individuals ("Personal Data") in providing our products, apps, services and websites (collectively, the "Services"). We consider the protection of Personal Data to be one of the most important management issues as a responsibility of an Internet content service company. We will act in compliance with the laws and regulations applicable in countries and regions where we are conducting business (such laws and regulations are hereinafter collectively referred to as the "Applicable Laws"), and will make efforts to properly protect Personal Data based on this Privacy Policy (this "Policy").
4
5This "Policy" explains what kind of Personal Data we will collect, and how we will use and provide such Personal Data, and how you can manage your own Personal Data.
6
7Please also review "[Privacy Center](https://privacy.lycorp.co.jp/en/)" which explains the details and specific examples of this Policy in an easy-to-understand manner.
8
9Our Services include services, products, ads and contents for our group companies (referring to our subsidiaries or affiliates, wherein the definition thereof includes domestic and overseas subsidiaries and affiliates according to the "Regulation on Terminology, Forms, and Preparation Methods of Financial Statements" of Japan), information providers, advertisers, ad distributors and other partners (together with our group companies, hereinafter collectively referred to as the "Partners") and for customers other than customer him/herself.
10
11## 2.Applicable scope of this Policy
12
13This Policy applies to all Personal Data that we collect regardless of the country or region.
14
15### 2.a.Target scope
16
17This Policy applies to all Personal Data that we collect.
18
19We may apply individual privacy policies or additional provisions to terms of use or this Policy (collectively, "Individual Policies") to specific services. The Individual Policies explain what kind of Personal Data we will collect, and how we will use and provide such Personal Data, for such specific services, and the other policies that are applicable to such specific services. If there is any inconsistency between the subject matter of the Individual Policies and the subject matter of this Policy, the Individual Policies shall prevail.
20
21In connection with the application of this Policy, we are the controller of the processing of Personal Data.
22
23### 2.b.Applicable policies
24
25We will process Personal Data to the extent permitted by the Applicable Laws according to this Policy.
26
27While we may provide various translations of this Policy as a reference, to the extent permitted by Applicable Laws, the [Japanese version](https://www.lycorp.co.jp/ja/company/privacypolicy/) applies to users using our Services in Japan, the [Korean version](https://www.lycorp.co.jp/ko/company/privacypolicy/) applies to users using our Services in Korea, and the [English version](https://www.lycorp.co.jp/en/company/privacypolicy/) applies to users using our Services in other countries or regions.
28
29## 3.Personal Data to be collected
30
31We will collect the Personal Data such as the following in lawful and fair manner.
32
33- Personal Data provided by you
34- Personal Data relating to the use of our Services
35- In addition to the above, Personal Data lawfully collected by us, including cases of collecting information from third parties
36
37If you do not provide certain types of information which need to be registered for using our Services, you may not be able to use all or a part of our Services.
38
39We may collect and use information by leveraging [technologies such as association learning and differential privacy](https://privacy.lycorp.co.jp/en/acquisition/privacy_techs.html) in order to better protect your privacy.
40
41The following are some examples of the Personal Data that we will collect. Such Personal Data will also include information in cases where you are not logged in and in cases where you do not have an account.
42
43### 3.a.Examples of Personal Data to be provided by you
44
45We may ask you to provide us with your Personal Data by operating your device and entering information or via a document or other mediums.
46The foregoing Personal Data includes, for example:
47
48- Phone number and email address required when creating an account
49- Answers when cooperating with our surveys
50- Identity verification documents to be sent for identity verification
51- Your profile information (including icon image, displayed name, status message, search ID, etc.). Profile information (excluding information that you set as being private) will be made public and can be viewed by third parties such as other users.
52- Address book on your device. The communication app LINE ("LINE") offers an "Auto Add Friends" feature which automatically adds other users as your friends in our Services when you upload information of your friend in your address book on your device. We will access only the phone numbers registered in your mobile device's address book when you have enabled this feature. We will use the phone numbers in your address book only for automatically adding your friends, recommending possible friends, and preventing unauthorized use.
53
54### 3.b.Examples of Personal Data related to your use of our Services
55
56We will collect information related to your activities when using our Services and information related to your devices and how you are using those devices.
57The foregoing Personal Data includes, for example:
58
59- Status of use of our Services
60- Location information
61- Information related to apps, browsers and devices
62
63#### 3.b.i.Status of use of our Services
64
65We automatically collect information related to when and how you used our Services. The collected information includes the status of use of various Services and features such as the date and time that you used our individual Services, length of time that you used our individual Services, searches conducted in the Services and results of those searches, Services that were purchased, and contents and ads that were viewed, tapped, or clicked.
66
67For example, when using LINE, the contents that you posted, and texts, images, videos and sounds of the messages that you sent are sent via our server. Here, external information such as the recipient of the contents, data format, date and time of the posting, and other information on how you are interacting with your counterparty are also recorded in the server. URL information that you tapped or clicked in our Services is also recorded in the server.
68
69In principle, we will not use transmitted contents, as such messages exchanged between users and specific recipients other than us, for any purpose other than transmitting such contents. However, in certain countries or regions (\*1) for specific services, we may use a part of such information upon obtaining your additional consent for the provision and maintenance of our Services, development and improvement of our Services, prevention of unauthorized use, and provision of optimized contents including ads. For details, please refer to "[Regarding Usage of Your Information](https://terms.line.me/line_communication_privacy/)" and the terms of the individual services.
70
71#### 3.b.ii.Location information
72
73We may collect the location information of your device when we provide contents according to your location information or when you share your location information with your friends in our Services, or in order for us to provide optimized search results to you. When you do not accept sending your location information by your mobile device settings, location information will not be sent to us.
74
75Furthermore, in certain countries or regions (\*2), when we provide customized contents or ads to you, such as local news near the areas where you are located, we may separately ask you to generally provide your location information and allow us to use such information. In the foregoing case, you may arbitrarily choose to provide your location information or choose the scope of use of your location information based on your settings. Even when you do not accept sending your location information, we may estimate your approximate location by using information such as your IP address.
76
77#### 3.b.iii.Apps, browsers, devices and network information
78
79We will collect information related to the device, browser and the app that you are using (ad identifier for identifying the device/browser, Cookie ID and device type, OS, language/time zone setting, browser type, app version, etc.), and network information (telecommunications carrier's name, IP address, etc.).
80
81### 3.c.Examples of Personal Data collected from third parties
82
83We may collect Personal Data from third parties including our Partners. The following are some examples of Personal Data collected from third parties.
84
85#### 3.c.i.Personal Data collected from group companies
86
87We may collect your Personal Data from our group companies according to their terms or policies. For the privacy policy that is applicable to the individual services provided by our group companies, please confirm the same in the individual services.
88
89#### 3.c.ii.Personal Data collected from Partners
90
91We may collect your Personal Data from our Partners.
92There are cases where we collect Personal Data from a Partner operating its own service, and from a Partner operating a service that is linked to our Services such as the LINE official account or LINE login.
93
94In addition, we may collect information such as your identifier (internal identifier, ad identifier etc.), one-way encrypted (hashed) email address and telephone number, IP address, part of your device information (OS, etc.), your attribute information as well as your action history, including your purchase history, viewing history, search history and location information, from our Partners, and use such information for the purpose described in "4. Purpose of use of Personal Data", such as for both sending official account messages from our Partners and distributing ads, as well as measuring ad effectiveness, creating and providing statistical information and for other purposes.
95
96#### 3.c.iii.Personal Data uploaded by other users
97
98There may be cases where a certain user, in using our Services, uploads information containing Personal Data such as a photo that includes a third party other than that user, and we collect such information.
99
100### 3.d.Other Examples
101
102In addition to the cases described above, we may collect the Personal Data, for example, in the following cases.
103
104#### 3.d.i.Personal Data that is directly collected in third-party services
105
106We may collect login records from plug-ins of third-party including Partner websites and apps equipped with a plug-in feature such as "Send by LINE", and URL information of websites equipped with a plug-in feature that you visited while being logged onto our Services on your browser by associating such login records and URL information with your account. Such collected data will be used for understanding how you are using our Services, as well as for the maintenance and improvement, security, and prevention of unauthorized or fraudulent use or abuse, of such Services.
107
108Furthermore, in certain countries or regions, when a third party including our Partner uses our Services, we may collect the following Personal Data.
109
110- Information such as the access history (including date and time of access, URL, etc.) of the website that you accessed from your browser.
111 For example, if our Partner has introduced our tracking service to display ads on our Services only to users who visited a specific page of a website operated by that Partner, we will collect the access history of that Partner's website, and use such information for the optimal ad distribution on our Services. In order to perform the foregoing optimal ad distribution, we may use cookies and associate your access history with the ad identifier or internal identifier. You can delete cookies at any time from your browser (\*3).
112- History of service use on web app in which our Partner is the service provider.
113 For example, if our Partner has introduced our access analyzing service to confirm the status of use of its web app or improve its services, we will collect your history of use of that Partner's services, and provide the result of its analysis to the Partner.
114
115When we directly collect Personal Data in the services operated by such Partner such as when our Partner uses our Services as described above, we request such Partner to take lawful and proper measures.
116
117#### 3.d.ii.Collection of Personal Data from public information
118
119We will collect public information, such as information from the official sites of corporations provided on the internet, for use in search services, etc.
120
121If the collected public information contains Personal Data, we may use such information for display of search results.
122
123## 4.Purpose of use of Personal Data
124
125We will use the collected Personal Data (including Personal Data collected from when you use our Services and all Personal Data collected from third parties) for the following purposes:
126
127- Provision and maintenance of our Services;
128- Development and improvement of our Services;
129- Security and prevention of unauthorized use; and/or
130- Provision of Services optimized for you.
131
132We use Personal Data to provide our Services to users, for utilization in research and development to provide safer and better services, and to provide services that are strongly linked to users, including ads.
133
134This kind of use includes the associated management and use of our internal identifier of each Service assigned to users, identifiers assigned by Partner, advertising identifiers (including Identifier for Advertising (IDFA) and Google Advertising ID (AAID)), and various other identifiers and one-way encrypted (hashed) email addresses and telephone numbers.
135
136In addition, we may collect your information from our Partners and use it in combination with our information for the purpose described in "4. Purpose of use of Personal Data", such as for sending messages from our Partners and distributing ads, as well as measuring ad effectiveness, creating and providing statistical information and for other purposes.
137
138As information collected from our Partners, we may collect information such as your identifier (internal identifier, ad identifier etc.), hashed email address and telephone number, IP address, part of your device information (OS, etc.), your attribute information as well as your action history, including purchase history, viewing history, search history and location information.
139
140When we are to collect Personal Data, we will notify or publicly announce the purpose of use to users to the extent required under Applicable Laws (including the notification and public announcement of the purpose of use based on this Policy).
141
142We will not process the Personal Data we obtain beyond the scope of the purposes of use, except to the extent that consent has been obtained from you or as permitted by Applicable Laws. In addition, we will take appropriate measures to ensure that Personal Data is not used for any other purpose.
143
144Notwithstanding the above, upon receiving Personal Data from a third party, if the purpose of use of such Personal Data is separately prescribed, we will use the Personal Data according to such provision to the extent permitted by Applicable Laws.
145
146The purposes of use of Personal Data include, for example, the following.
147
148### 4.a.Examples of Provision and maintenance of our Services
149
150We will use information required for providing our Services, answering your inquiries, hosting promotional events, and sending announcements regarding our Services and those of our Partners. For example, in the following cases, we will use Personal Data for the provision and maintenance of our Services.
151
152- To verify your identity, through comparison with your registered information, when succeeding the account upon logging in or changing your device, when using certain Services which require identity verification, or when receiving inquiries from users;
153- To send or post messages and contents, and convey the status of the sent or posted messages, etc.;
154- To set or disclose profiles for building and managing connections between users in LINE, and to search for other users using the registered information, or enable such search;
155- To process invoices or settle payments when a user purchases a product or uses a paid service;
156- To examine your status of use of our Services in order to reply to your inquiry to our customer support;
157- To refer to the products that you purchased so we can give you points;
158- To deliver any prizes you may have won in a promotional event or the products that you have purchased to your designated address;
159- To notify you of important changes to our Services such as the revision of terms, planned discontinuation of services, or change of features.
160- To automatically display your information, which is required for purchasing products, on the input screen; and/or
161- To generate appropriate sentences and images according to the contents that have been entered such as for purposes of supporting your use of our Services.
162
163### 4.b.Examples of Development and improvement of our Services
164
165We will use Personal Data for the development and improvement of our Services for providing better services, products and contents to users toward the future. For example, in the following cases, we will use Personal Data for the development and improvement of our Services:
166
167- To develop and improve our Services by surveying and analyzing your attribute information, number of users and number of viewers of our Services, and number of views and number of taps and clicks of ads which we and our Partners distribute;
168- To improve our Services by creating statistics and models related to the use of our Services;
169- To improve the screen design by understanding the frequency that each tab in the app is being used;
170- To conduct surveys related to our services that we are currently providing, or may provide in the future; or
171- To use questions entered in the Service that generates text according to the customers' questions and improve the model for such service.
172
173### 4.c.Examples of Security and prevention of and measures against unauthorized use
174
175We will use Personal Data and take security measures and measures against unauthorized use to maintain an environment where our Services can be used at all times, and users can use our Services with a sense of security on a daily basis. For example, in the following cases, we will use Personal Data for the security and prevention of and measures against unauthorized use:
176
177- To confirm whether there is any breach of terms of use, any illegal act, unauthorized access or any other unauthorized use;
178- To monitor and confirm the details of reports and illegal postings, etc., and to develop tools for preventing unauthorized use by ways such as analyzing the details of such reports and illegal postings, etc.; or
179- To verify facts or contact you in the event of any unauthorized use or the possibility of any unauthorized use.
180
181### 4.d.Examples of Provisions of our Services optimized for you
182
183We will utilize Personal Data for providing recommended contents, including ads, to each user. For example, in the following cases, we will use Personal Data for providing optimized contents to users:
184
185- To provide recommendations to you such as introducing recommended products and news articles based such as on your gender and purchase history;
186- To measure the effectiveness of the distributed ad; or
187- To send and distribute LINE official account messages and surveys, etc. to you by ways such as associating or combining information obtained from our Partners, such as your identifier (internal identifier, ad identifier, etc.), hashed telephone number and email address, with your Personal Data that we possess.
188
189Furthermore, in certain countries or regions (\*3), we will use Personal Data for distributing recommended contents, such as optimized ads, to users. Such use includes the following examples:
190
191- To distribute information of strong relevance to your current location regarding facilities, attractions, coupons, etc. to be provided through LINE official accounts;
192- To introduce information of events being conducted and valuable coupons that can be used, near your current location or places where you often visit;
193- To display ads related to our Partner's website that you accessed;
194- To estimate attributes such as the gender, age group, and interests of users from the LINE official accounts that have been added as a friend, purchased products, Services that are often used, contents that were posted, and history of service use such as terms that were recently searched, and distribute our ads or third-party ads that may be of interest to users having similar attributes;
195- To distribute our ads or third-party ads with Personal Data such as the birthday, phone number and email address registered by users (including cases of distributing ads of our Services on services operated by third parties) as the key;
196- To distribute ads to you by ways such as associating or combining information obtained from our Partners, such as your identifier (internal identifier, ad identifier, etc.), hashed telephone number and email address, part of your device information (OS, etc.) and IP address, with your Personal Data that we possess;
197- To measure the effectiveness of distributed ads by ways such as using your identifier (internal identifier, ad identifier, etc.), hashed telephone number and email addresses, part of your device information (OS, etc.) and IP address, etc. obtained from our Partners; or
198- To provide our Partners with statistical information prepared by ways such as associating or combining information obtained from our Partners, such as your identifier (internal identifier, ad identifier, etc.), hashed telephone number and email address, attribute information, and your action history, including your purchase and browsing history, with your Personal Data that we possess, such as your identifier (internal identifier, ad identifier, etc.), hashed telephone number and email addresses, attribute information and your status of use of our Services, including your history of accessing ads.
199
200We are offering a detailed explanation to users residing in countries or regions where this feature is available. For details, please refer to "[Privacy Settings](https://privacy.lycorp.co.jp/en/setting/)" (page is provided only in the language of the country that is offering the feature).
201
202### 4.e.Your Personal Data related to LINE
203
204In principle, we will obtain your consent when we process your Personal Data related to LINE. If, however, permitted by Applicable Laws, we may process your Personal Data with any of the following legal basis.
205
206For example, when processing your Personal Data for the provision and maintenance of our Services, development and improvement of our Services, and security and prevention of unauthorized use, we may rely on the legal basis of "legitimate interests" of (5) below:
207
208(1) processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract;
209(2) processing is necessary for compliance with a legal obligation to which we are subject (e.g., when following the information disclosure orders based upon laws and regulations announced by government agencies);
210(3) processing is necessary in order to protect vital interests of yours or of another individual;
211(4) processing is necessary to investigate, prevent and take measures against illegal or suspected illegal acts;
212(5) processing is necessary for the legitimate interests pursued by us or by a third party, except where such interests are overridden by your privacy related rights, interests, and freedom (including improvement of operations or systems, prevention of fraud, maintenance of security, marketing, and research performed by us); or
213(6) processing is necessary for any purpose related to public benefits or creation of archives of historical documents, or any purpose related to surveys or statistics supported by proper security measures.
214
215## 5.Provision of Personal Data
216
217We will not provide, disclose or share Personal Data to or with third parties unless we have obtained your consent or such provision, disclosure or sharing of Personal Data is permitted by Applicable Laws.
218
219However, in the following cases indicated in 5.a to 5.f., we may provide Personal Data to third parties.
220
221The recipients of Personal Data include third parties such as our subcontractors and group companies located in countries or regions other than where you are residing. (Please click [here](https://privacy.lycorp.co.jp/en/connection/crossborder_legal.html) to confirm the information of the systems regarding the protection of Personal Data in the countries or regions in which third-party recipients of Personal Data are located.)
222The countries or regions where the recipients are located are as follows.
223
224■　[United Kingdom and the European Economic Area](https://privacy.lycorp.co.jp/en/connection/crossborder.html)
225■　[Countries or regions recognized by the European Commission as having an adequate level of protection](https://privacy.lycorp.co.jp/en/connection/crossborder.html)
226■　[Member countries of the APEC's Cross Border Privacy Rules (CBPR System)](https://privacy.lycorp.co.jp/en/connection/crossborder.html)
227■　Other countries (Thailand, Indonesia, Vietnam)
228
229In order to provide Service in a smooth manner, subcontractors and group companies, etc. may be added later to the recipients of Personal Data that we provide. Although all of the countries and regions that we may provide Personal Data to in the future cannot be specified, we will notify you via this Policy upon the future addition of any country or region in which the third-party recipient of Personal Data is located.
230
231We have data center locations in Japan, the European Economic Area, countries and regions recognized by the European Commission as having sufficient levels of protection, or member countries of the CBPR System. Furthermore, Personal Data stored in our data centers may be accessed from a third country that does not have the same personal data protection legislation as Japan. Even in the event of access from such a country, we will obligate the company that accesses Personal Data to perform appropriate security management in a service agreement, etc., and will take measures such as managing and supervising that company. We will take necessary measures to ensure that Personal Data is properly protected in accordance with our security standards, such as by taking appropriate encryption measures in the access route to Personal Data.
232
233### 5.a.Public disclosure by users themselves
234
235Public information can be viewed by third parties other than users, such as posts and comments on bulletin boards that can be accessed by unspecified or large numbers of users, and profile information set to be public.
236
237The foregoing information may be copied, stored or spread by the viewer, and accessed by an unintended third party, due to the nature of digital data. When setting your profile information or posting on our Services, please pay attention to the contents and scope of disclosure of such post.
238
239Please note that we may provide public information about you to third parties. Public information provided by us to a third party may be posted on the third party's services, etc.
240
241We confirm that such third parties comply with the policies related to the protection of personal information where they are located.
242
243### 5.b.Subcontracting
244
245We may subcontract certain services required for providing our Services (e.g.: building, operation and development of infrastructure, settlement, shipping, customer support, etc.) to a third party. In connection with this, we entrust all or a part of the Personal Data to the subcontractor, including companies located in the following countries or regions.
246The subcontractor will access the Personal Data only to the minimum extent required for performing the subcontracted services on our behalf, and will not use the Personal Data beyond the scope of the subcontracted services.
247We will: (i) comply with Applicable Laws and investigate the qualification as a subcontractor; (ii) take measures to have the subcontractor comply with the policies related to the protection of personal information where the subcontractor is located by ways such as prescribing matters related to confidentiality in the contract with the subcontractor; and (iii) thereby establish a system for properly managing Personal Data.
248
249Countries and regions to which Personal Data is transferred: Japan, the United States, Korea, Canada, the Philippines, Australia, Vietnam, Thailand, Taiwan, Indonesia, Singapore, Switzerland, United Kingdom, and the European Economic Area.
250
251### 5.c.Sharing of Personal Data among group companies
252
253We share, among our group companies, including companies located in the following countries and regions, the Personal Data indicated in "[3\. Personal Data to be collected](https://www.lycorp.co.jp/en/company/privacypolicy/)".
254For example, in order to alleviate the trouble of creating an account in the services provided by our group companies, our group companies may refer to the information registered with our Services.
255As the purpose of sharing Personal Data is the same as the purpose of use described in "[4\. Purpose of use of Personal Data](https://www.lycorp.co.jp/en/company/privacypolicy/)", for the purpose of use of the party with which the Personal Data was shared, "We" shall be replaced with "our group company", and "Services" shall be replaced with "services provided by our group company".
256
257We are the administrator in sharing Personal Data under the laws of Japan.
258
259We will comply with the personal information protection systems of the countries in which the parties with which the Personal Data was shared are located, such as by complying with applicable laws, examining the qualifications as the party with which the Personal Data was shared, and setting out matters concerning confidentiality in contracts, as well as create a system where personal data will be properly managed.
260
261You can confirm our group companies to share Personal Data in "[List of Group Companies](https://privacy.lycorp.co.jp/en/connection/group.html)".
262
263In addition, you can confirm the scope of our group companies to share Personal Data of users in Taiwan in ["Regarding Usage of Your Information - FAQ and Detailed Information".](https://terms.line.me/line_communication_privacy_tw)
264
265Countries and regions to which Personal Data is transferred: Japan, Taiwan, Thailand, Indonesia, Korea and Singapore.
266
267### 5.d.Succession of business
268
269If there is any transaction between companies pertaining to our business to which this Policy is applicable, such as acquisition, merger or change of business entity, Personal Data may also be transferred to the successor of the business to the extent permitted by Applicable Laws.
270
271### 5.e.Provision, etc. of Our Services
272
273In the following cases, to the extent permitted by Applicable Laws, we may provide your Personal Data to third parties, including our Partners, to the extent necessary upon deleting information that can directly identify a specific user, such as the user's name, address, and detailed location information, or the content of LINE messages.
274
275■　When required for the provision of our Services or improving the quality thereof (including cases when required for advertisement and promotional activities related to our Services)
276■　When required for the consideration of our new services
277■　When required for preventing unauthorized use
278■　When Personal Data is provided to research institutions for survey, research and analysis
279
280For example, when you add the LINE official account as a friend, talk to a LINE official account, and enter a group talk room in which an official account is participating, minimum information required for sending messages to you, such as the internal identifier assigned to your account and the language setting, will be sent in order to provide our services in a smooth manner. (Please refer to "[Known countries or regions of origin for LINE official accounts and third-party apps](https://privacy.lycorp.co.jp/en/connection/country_or_region_list.html)" for information on the countries and regions in which the operators of official accounts receiving information are located and the information concerning information protection measures.)
281
282In certain services or features for some Partners, we may ask that you provide additional Personal Data such as your email address or phone number. In the foregoing case, we will additionally ask for your permission regarding the provision of additional Personal Data to such Partners before you use such services or features.
283
284The processing of Personal Data by the recipients will be pursuant to the rules and policies prescribed by each recipient. We confirm that such recipients comply with the policies related to the protection of personal information where they are located.
285
286In our services for distributing ads, we may provide our designated identifiers that are in a condition where they are not tied to information that can directly identify you to advertisers located in countries or regions other than those described in "5. Provision of Personal Data," for use in measuring the effects of ads and other uses.
287
288### 5.f.Compliance and cooperation with public agencies
289
290If we receive a request pursuant to legal proceedings such as a warrant, or if there is imminent danger to someone's life or property such as a suicide threat or a bomb threat, we may disclose Personal Data to third parties including law enforcement agencies such as the police, or the court, pursuant to Applicable Laws. For details regarding the disclosure of Personal Data to public agencies, please refer to our [Transparency Report](https://www.lycorp.co.jp/en/privacy-security/privacy/transparency/).
291
292## 6.Safety control of Personal Data
293
294We develop basic policy to make effort to manage the collected Personal Data properly and take strict organizational, personal, physical and technical security measures. In order to continue to improve our protection of Personal Data, we will review and bolster our internal rules and regulations in accordance with changes in Applicable Laws and social norms.
295
296Unless you request the deletion of your account, in principle, we will retain most of your information. Once we receive your request to delete your account, we will delete your information according to Applicable Laws and internal rules after retaining such information for a given period of time.
297
298### 6.a.Security measures
299
300We are taking strict organizational, personal, physical and technical security measures in managing the collected Personal Data for respecting and protecting your privacy and confidentiality of your Personal Data, and preventing unauthorized access to your Personal Data. These measures include safety control measures based on industry standards for preventing unauthorized access to Personal Data, and disclosure, unauthorized use, falsification or destruction of Personal Data.
301For example, we are taking the following measures.
302
303- Provision of encryption feature of messages
304- Strict access control based on a need-to-know basis
305- 24/7 security monitoring
306- External authentication for objectively evaluating our security measures
307- R&D of new security technologies
308
309Furthermore, we will never provide any means for fraudulently accessing Personal Data to a third party.
310For details regarding our security measures, please also read "[Safety Management Measures for Personal Data.](https://privacy.lycorp.co.jp/en/safety.html)"
311However, because no method of electronic transmission or method of data storage is perfect or impenetrable, we cannot guarantee that your Personal Data will be absolutely safe from intrusion during transmission or while stored in our systems.
312To help protect your privacy and confidentiality of your Personal Data, we also need your help. Please do not share your password with others, or use the same passwords you use for other services. Also, please notify us in the event you suspect any unauthorized use of your account or any other breach of security via our [Contact Form](https://contact-cc.line.me/).
313
314### 6.b.Storage location of Personal Data
315
316We are storing the Personal Data of Japanese users in our data centers located in Japan and the United States.
317
318Japan and the United States are participating in APEC's Cross Border Privacy Rules (CBPR System).
319
320For details regarding the storage location of your Personal Data, please also read "[Safety Management Measures for Personal Data.](https://privacy.lycorp.co.jp/en/safety.html)"
321
322### 6.c.Storage period of Personal Data
323
324We collect and retain Personal Data to provide our Services according to your request, fulfill any of the applicable purposes of use described in this Policy, or to comply with Applicable Laws.
325Unless you request the deletion of your account, in principle, we will retain most of your Personal Data. Once your account is deleted, we will process your Personal Data properly according to Applicable Laws and our internal rules after retaining such Personal Data for a given period of time for the following purposes:
326
327- to reply to inquiries;
328- to resolve disputes or collect fees;
329- to detect and deter fraudulent use of, or abuse of, our Services; or
330- to comply with Applicable Laws.
331
332Otherwise, we prescribe the storage period of Personal Data according to the following standards.
333
334- We will not in any way use highly private information such as texts, images, videos and audio data sent in a talk room between users for any purpose other than the distribution of messages (including retransmission in the event of a communication failure or synchronization of messages from multiple devices) unless we have obtained your consent or such use is permitted by Applicable Laws. While we will retain the foregoing information for a minimum period, such information will subsequently be automatically deleted from our server.
335- Information that we collected for a specific purpose will be promptly deleted after the lapse of a reasonable period once the purpose of such information is fulfilled.
336- If you have expressly declared your intent to store your Personal Data, we may respect your intent and store your Personal Data for a long period.
337- If a storage period is prescribed under Applicable Laws or the like, we will store Personal Data according to such storage period.
338
339We may continue to retain Personal Data in a format in which individuals cannot be identified after the lapse of the storage period prescribed pursuant to Applicable Laws and our internal rules.
340
341## 7.Your choices regarding Personal Data
342
343You have rights regarding your Personal Data processed by us, such as the right to access your Personal Data and the right to request the correction of your Personal Data, to the extent permitted by Applicable Laws.
344
345We are exerting efforts to provide, in our Services, features which enable you to personally edit your profile, and set and manage the collection, use and sharing of your Personal Data.
346
347To the extent permitted by Applicable Laws, regarding your Personal Data that we process, you have the right to access, the right to rectification, the right to erasure, the right to restriction of processing, the right to withdrawal of your consent, the right to data portability, the right to confirm if we process any Personal Data of yours, and the right to request a review of any automated decisions that may be made as a result of the processing.
348In addition, to the extent permitted by Applicable Laws, you also have the right to object to the processing of your Personal Data that we process in certain cases.
349We are exerting efforts to provide, in our Services, features which enable you to personally manage your Personal Data, edit your profile, set the collection, use and sharing of information, and set and manage your Personal Data including the scope of disclosure of posts, opt-out of ads, and deletion of your account. Please periodically confirm that no old information or inaccurate information is remaining, and properly update your Personal Data.
350
351For instance, we provide the following features:
352
353- Confirmation and change of public profile information of LINE, and setting of the LINE ID
354- Setting and change of phone number and email address, deletion of email address
355- Whether to allow other users to contact you by using your LINE ID
356- Whether to allow other users, who already have your phone number, to reach you via LINE
357- Whether to add contacts automatically using the address book in your device
358- Whether to allow third parties to view your Personal Data retained by your friend
359- Function which allows users to personally view, delete and download their service use history
360
361We also provide the following features for certain Service in certain countries or regions:
362
363- Whether to allow the use of information for improving our services (\*1)
364- Deletion of location information (\*2)
365- Whether to receive strongly relevant ads (\*3)
366
367If you wish to exercise your right against us to disclose your Personal Data that cannot be confirmed in our Services, correct or delete your Personal Data that is contrary to facts, notify you of the purpose of use of your Personal Data, or other rights permitted by Applicable Laws, you may contact us using the [Personal Data Disclosure Procedure](https://contact-cc.line.me/detailId/14179).
368After verification of your identity, we will respond to your request within a reasonable period of time, and in accordance with relevant laws. If you would like to send us a written request, please refer our mailing address indicated later.
369If, however, permitted by Applicable Laws, we may not be able to respond to your request when any of the following applies:
370
371- disclosure is likely to harm the life, body, property, or other rights or interests of yours or another individual;
372- disclosure is likely to seriously impede the proper execution of our business;
373- disclosure violates other laws and regulations;
374- when you failed to verify your identity upon your disclosure request; or
375- we are otherwise permitted by Applicable Laws to refuse your request.
376
377If you no longer wish to use our Services or if you withdraw your consent to our processing of your Personal Data which is necessary for us to provide our Services, you may choose to delete your entire account. However, the withdrawal of your consent will not in any way affect the lawfulness of our processing of your Personal Data based on your consent that was given before the foregoing withdrawal.
378
379If you have any requests or complaints related to our use of your Personal Data, please contact us at any time using the [Contact Form](https://contact-cc.line.me/).
380
381Unless prohibited by Applicable Laws, if you exercise any of your rights hereunder, we may charge a fee, in accordance with the procedures defined separately.
382
383## 8.Use of third-party modules and Cookies
384
385We may use tags and modules containing cookies and third-party software development kit (SDK) for fulfilling the purposes described in this Policy.
386
387Furthermore, details concerning information that is transmitted externally through such tags and modules from your devices can be confirmed from "[Announcement on External Transmission of User Information.](https://privacy.lycorp.co.jp/en/acquisition/thirdparties.html)"
388
389### 8.a.Third-party modules
390
391We may install modules of a third-party SDK in our Services, for example, for the following purposes:
392
393- to analyze the status of use of our Services; and
394- to distribute ads on our behalf and measure the effectiveness thereof.
395
396With regard to your Personal Data that is processed by a third-party through a module provided by such third party, the privacy policy of such third party will apply.
397
398### 8.b.Cookie and other analytical tools
399
400A cookie is a small text file that is stored on your computer when visiting a website. This text file stores information that can be read by the website operator when visiting the website again at a later date. For example, we may use cookies and similar web tracking technologies (web beacon, pixel etc.) for the following purposes:
401
402- to store your login state, authenticate visitors, maintain sessions and take security measures;
403- to store language settings and latest date and time of access, and improve user-friendliness;
404- to provide better services by comprehending the number of accesses and the mode of use;
405- to distribute ads that are more interesting to you (\*3); and
406- to measure the effectiveness of ads.
407
408You can control whether or not to accept cookies based on browser settings or by using other tools. If, however, you deactivate cookies or limit the ability to set cookies, you may not be able to obtain the full benefit of the website or access all of its functions, which may limit your overall user experience.
409
410### 8.c.Information related to use of Google Analytics
411
412In order to improve our Services, we use Google Analytics to measure our Services such as our website. Google may set cookies or read existing cookies to collect data. At such time, information such as the URL of the page that you accessed and IP address will be automatically sent to Google. We may use such information to comprehend the status of use of our Services or use such information in our Services. For the processing of data by Google in Google Analytics, please read the terms of use of Google Analytics and Google's privacy policy.
413
414### 8.d.Information related to use of True Depth API provided by Apple
415
416We may use Apple's TrueDepth camera to collect additional information from your device's camera in order to improve quality of camera and video call that we provide, or improve function such as effects. However, this information is processed in real time for delivering and improving these features only. This information is not saved on our servers or shared with any third parties.
417
418## 9.Other important information
419
420We may modify this Policy. The latest version of the Policy will always be posted on this site, and we encourage you to review the contents of the latest version of the Policy carefully.
421When we make any material changes to this Policy, we will notify you through reasonable means.
422
423### 9.a.Privacy of children
424
425The Services are intended for a general audience. If a minor is to use our Services and provides Personal Data, the minor must do so with the consent of his/her guardian. You represent and warrant that you have the right capacity and legal capacity required for using our Services. If you are a minor, you represent and warrant that you are using our Services with the consent of your guardian. We have voluntarily imposed age restrictions on certain Services in cases where we are unable to confirm that you are of a certain age.
426
427We understand the special necessity to protect the Personal Data collected from minors in the United States., Europe, Thailand or Indonesia (under the age of 13 in the United States., under the age of 16 in Europe, under the age of 11 in Thailand, and under the age of 18 in Indonesia) using our Services, and we do not knowingly collect any Personal Data from minors.
428
429If, however, you believe that we have collected Personal Data from minors of the aforementioned countries or regions, then please let us know via the [Contact Form](https://contact-cc.line.me/) or by writing to the address indicated below. If we learn that we have inadvertently collected Personal Data from minors of the aforementioned countries or regions, we will deactivate the relevant account(s) and will take reasonable measures to promptly delete such Personal Data from our records.
430
431### 9.b.Inquiries
432
433Other than as referred to herein, we will be the data controller of Personal Data collected through our Services to which this Policy applies. If you have any questions or inquiries about this Policy or have any questions, complaints, concerns or comments about the processing of Personal Data in our Services, please contact us via the [Contact Form](https://contact-cc.line.me/) or by writing to:
434
435LY Corporation
436Attn: Privacy Policy
437Kioi Tower, Tokyo Garden Terrace Kioicho,
4381-3 Kioicho, Chiyoda-ku, Tokyo
439102-8282 Japan
440
441Person responsible for the handling of personal data
442Chief Data Officer
443
444If you are in the European Economic Area (EEA), the United Kingdom, or Thailand, you may contact the Data Protection Officer, our EU representative below, our UK representative below, or Thailand representative below, or you may lodge a complaint with a supervisory authority in the European Economic Area, the United Kingdom, or Thailand.
445
446<Data Protection Officer>
447LY Corporation
448Attn: Data Protection Officer
449Kioi Tower, Tokyo Garden Terrace Kioicho,
4501-3 Kioicho, Chiyoda-ku, Tokyo
451102-8282, Japan
452
453<EU Representative>
454PLANIT // LEGAL
455Attn: LY Corporation EU Representative
456Jungfernstieg 1, 20095 Hamburg, Germany
457+49(0)40 60944190
458
459<UK Representative>
460DP Data Protection Services UK Ltd.
461Attn: LY Corporation
46216 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdomline@gdpr-rep.com
463
464<Thailand Representative>
465Tilleke & Gibbins Digital Solutions Co., Ltd.
466Attn: LY Corporation
467No. 1011 Supalai Grand Tower, 20th-26th Floors, Rama 3 Road, Chongnonsi, Yannawa, Bangkok 10120, Thailand
468+662-056-5566
469digital@tilleke.com
470
471### 9.c.Changes to this Policy
472
473We may modify this Policy from time to time, and the latest version of the privacy policy will always be posted on this site. When we make any material changes to this Policy, we will notify you on our Services, or by other reasonable means. We encourage you to review the contents of the latest version of the privacy policy carefully.
474
475If you do not agree to any of the changes and you no longer wish to use our Services, you may choose to close your account. Continuing to use our Services after a notice of changes has been notified to you or published on our Services constitutes your acceptance of the changes and consent to the modified version of this Policy. We will seek your consent when required under Applicable Laws.
476
477LY Corporation
478CEO and President - Takeshi Idezawa
479
480## 10.Reference
481
482### 10.a.Notes on Specific Services
483
484Among our Services, we are providing certain services or functions only in certain countries or regions. The applicable countries or regions regarding the contents of this Policy related to the processing of Personal Data are as follows.
485
486(\*1)Collection/use of additional information for improving service quality
487Applicable countries: Japan, Taiwan, Thailand, Indonesia
488
489Related information: Requests regarding the use of information to improve services ([Japan](https://terms.line.me/line_communication_privacy) , [Taiwan](https://terms.line.me/line_communication_privacy_tw), [Thailand](https://terms.line.me/line_communication_privacy/), [Indonesia](https://terms.line.me/line_communication_privacy/))
490Related settings: Settings > Privacy management > Provision of information > Communication-related information
491
492(\*2) Provision of optimal information/service through utilization of location information
493Applicable countries: Japan, Taiwan, Thailand
494Related information: Processing of location information ([Japan](https://terms.line.me/line_location_terms_jp/), [Taiwan](https://terms.line.me/line_location_terms_tw/), [Thailand](https://terms.line.me/line_location_terms_th/))
495Related settings: Settings > Privacy management > Provision of information > Permission to collect location information
496
497(\*3) [Optimization of services](https://terms.line.me/line_rules_optimize)
498Applicable countries: Japan, Taiwan, Thailand
499Related information: Optimization of services
500Related settings: Settings > Privacy management > Ad settings
501
502### 10.b.Related links
503
504#### 10.b.i.Materials to supplement the description in this Policy
505
506Specific examples and overview of this Policy
507[Privacy Center](https://privacy.lycorp.co.jp/en/)
508
509The supplementation of personalization features in certain countries and regions (\*3)
510[Privacy Settings](https://privacy.lycorp.co.jp/en/setting/)
511
512The list of third-party tag/modules that have been introduced to services and obtain information directly
513[Announcement on External Transmission of User Information](https://privacy.lycorp.co.jp/en/acquisition/thirdparties.html)
514
515#### 10.b.ii.Contacts to us regarding the processing of Personal Data
516
517Inquiries and allegations regarding the processing of Personal Data
518[Contact Form](https://contact-cc.line.me/)
519
520#### 10.b.iii.Archived versions of Privacy Policy
521
522[LINE Privacy Policy](https://www.lycorp.co.jp/assets/pdf/l_privacypolicy_en.pdf)
523[Yahoo! JAPAN Terms of Use Part 1 Chapter 2 Privacy Policy](https://www.lycorp.co.jp/assets/pdf/y_chapert1_en.pdf)
524
525Formulated on October 1, 2023
526Date of last update: July 31, 2026