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Terms of Service

MINOR
DATED 2026-07-30 · VERSION 20260911_rev01 · COMPARED WITH 20260811_rev01

What changed, in plain language

How reviews are made

This update swaps out Google's US Terms of Service for an EEA/Germany-specific version. The contracting company changes from Google LLC (US) to Google Ireland Limited, and most substantive changes favor consumers: disputes now go to your local courts under your own country's law instead of California, a formal EU 'legal guarantee' replaces the old blanket warranty disclaimer, the low $200 liability cap is dropped, you get a new 14-day right to cancel, and Google's license over your content is narrowed (no more using it for promotion or building unrelated new products). The one drawback: Google states it won't take part in consumer arbitration boards, an informal free dispute process, so unresolved complaints may require going to court.

Changes that may affect you

Google opts out of consumer arbitration boardsMINOR
OTHER

Consumer arbitration boards are a free, informal way to settle disputes with a company without going to court. Google added a statement saying it won't take part in these, which means if you have a complaint you can't resolve directly with Google, your main option is a formal lawsuit rather than this simpler, cheaper process.

“Google is not willing or required to participate in dispute resolution proceedings before a consumer arbitration board.”

What you can do — If you have an unresolved dispute, contact Google support directly first; if that fails, you'll likely need to file a claim in your local court rather than use a consumer arbitration board.

Changelog

  1. ± CHANGEDContracting entity changes to Google Ireland Limited

    For users in the EEA and Switzerland, you're now contracting with Google Ireland Limited (based in Dublin) instead of Google LLC (based in the US).

    Google LLC

    Google Ireland Limited

  2. ± CHANGEDYou must actively accept the terms, not just start using services

    Previously, simply using Google's services counted as agreeing to the terms. Now you must actively accept the terms to use the services.

    you're agreeing to these terms

    you must accept these terms

  3. ± CHANGEDNew 'legal guarantee' section replaces the old warranty disclaimer

    The old all-caps section saying services come with no warranties is replaced with a description of the legal guarantee EU consumers have if a service is defective, covering at least 2 years for one-time purchases and the whole time for ongoing services like Gmail.

    WE PROVIDE OUR SERVICES "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES

    Under this guarantee, we're liable for any

  4. ± CHANGEDThe old $200 liability cap is removed for EEA consumers

    Previously Google's total liability was capped at $200 or 12 months of fees, whichever was greater. That cap is gone; instead, liability for fraud, death, personal injury, gross negligence, or willful misconduct is not limited at all, and other claims are judged case-by-case.

    Google's total liability arising out of or relating to these terms is limited to the greater of (1) $200 or (2) the fees paid to use the relevant services in the 12 months before the dispute

    These terms don't limit liability for:

  5. ± CHANGEDDisputes move from California courts to your home country's courts

    Previously all disputes went to California courts under California law. Now EEA/Switzerland residents can sue in their own local courts under their own country's law.

    California law will govern these terms and all disputes

    are governed by the laws of your country of residence, and you can file legal disputes in your local courts

  6. + ADDEDGoogle says it won't participate in consumer arbitration boards

    Google added a statement that it won't take part in dispute-resolution proceedings before a consumer arbitration board, an informal alternative to going to court.

    Google is not willing or required to participate in dispute resolution proceedings before a consumer arbitration board.

  7. + ADDEDNew 14-day right to cancel for EEA consumers

    EEA-based consumers now get a 14-day window to withdraw from the contract after accepting it, with instructions, a model form, and country-specific contact phone numbers.

    You have the right to withdraw from this contract within 14 days without giving any reason.

  8. ± CHANGEDContent license no longer allows using your posts to promote Google's products

    The license you grant Google over your content is now limited to running the service itself. Google removed the purpose that let it use your publicly shared content, like reviews, to promote its own products.

    using content you've shared publicly to promote the services

    This license is for the limited purpose of operating the services, which means allowing the services to work as designed and creating new features and functionalities.

  9. ± CHANGEDGoogle can no longer modify or create derivative works from your content

    The license no longer lets Google create derivative works from your content or publish/perform it broadly; it's now limited to technical uses like storage, syncing, and reformatting for compatibility.

    modify and create derivative works based on your content, such as reformatting or translating it

    use your content for technical purposes only - for example, to save your content on our systems and make it accessible from anywhere you go, or to reformat your content for compatibility with our services

  10. ± CHANGEDClearer 15-day notice requirement for terms changes

    Instead of a vague promise of 'reasonable advance notice,' Google now commits to at least 15 days' notice before any changes to the terms take effect, and will point out what materially changed.

    we'll provide you with reasonable advance notice and the opportunity to review the changes

    we'll provide you with at least 15 days' advance notice before the changes take effect

  11. ± CHANGEDGoogle needs 'objective and concrete reasons' before removing content or suspending your account

    Previously Google could act just based on suspecting harm. Now it must have objective and concrete reasons to believe your content or conduct is harmful before removing content or suspending/terminating your account.

    your conduct causes harm or

    there are objective and concrete reasons to believe that your conduct causes harm or

  12. ± CHANGEDCountry version switched from United States to Germany

    This version of the terms is now labeled for Germany instead of the United States, reflecting the shift to EEA-specific terms.

    United States

    Germany

  13. + ADDEDNew protection for EU business users under the Platform-to-Business Regulation

    A new clause confirms that EU-based business users of services like Google Play keep their rights under the EU's Platform-to-Business Regulation.

    If you're based in the European Union, then these terms don't affect the rights you may have as a

  14. ± CHANGEDBusinesses no longer have to indemnify Google for Google's own mistakes

    The indemnification duty for business users and organizations now excludes losses caused by Google's own breach, negligence, or willful misconduct.

    This indemnity covers any liability or expense arising from claims, losses, damages, judgments, fines, litigation costs, and legal fees.

    except to the extent a liability or expense is caused by Google's breach, negligence, or willful misconduct.

Full text changes — 20260811_rev01 to 20260911_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

11## Google Terms of Service
22
3Effective July 30, 2026 | [Archived versions](https://policies.google.com/terms/archive) | [Download PDF](https://www.gstatic.com/policies/terms/pdf/20260730/4te5pybt/google_terms_of_service_en_us.pdf)
3Effective July 30, 2026 | [Archived versions](https://policies.google.com/terms/archive) | [Download PDF](https://www.gstatic.com/policies/terms/pdf/20260730/4te5pybt/google_terms_of_service_en_de.pdf)
44
5[Country version:](https://policies.google.com/terms) United States
5[Country version:](https://policies.google.com/terms) Germany
66
77## What's covered in these terms
88
99### We know it's tempting to skip these Terms of Service, but it's important to establish what you can expect from us as you use Google [services](https://policies.google.com/terms), and what we expect from you.
1010
11These Terms of Service reflect [the way Google's business works](https://about.google/intl/en_US/how-our-business-works), the laws that apply to our company, and [certain things we've always believed to be true](https://www.google.com/about/philosophy.html). As a result, these Terms of Service help define Google's relationship with you as you interact with our services. For example, these terms include the following topic headings:
11These Terms of Service reflect [the way Google's business works](https://about.google/intl/en_DE/how-our-business-works), the laws that apply to our company, and [certain things we've always believed to be true](https://www.google.com/about/philosophy.html). As a result, these Terms of Service help define Google's relationship with you as you interact with our services. For example, these terms include the following topic headings:
1212
1313- [What you can expect from us](https://policies.google.com/terms), which describes how we provide and develop our services
1414- [What we expect from you](https://policies.google.com/terms), which establishes certain rules for using our services
1515- [Content in Google services](https://policies.google.com/terms), which describes the intellectual property rights to the content you find in our services - whether that content belongs to you, Google, or others
1616- [In case of problems or disagreements](https://policies.google.com/terms), which describes other legal rights you have, and what to expect in case someone violates these terms
1717
18Understanding these terms is important because, by accessing or using our services (whether you're signed in to a Google account or not), you're agreeing to these terms.
18Understanding these terms is important because, to use our services, you must accept these terms. We encourage you to download these terms for future reference. We make these terms, and all previous versions, available at all times [here](https://policies.google.com/terms/archive).
1919
20Besides these terms, we also publish a [Privacy Policy](https://policies.google.com/privacy). We encourage you to read it to better understand how you can [update, manage, export, and delete your information](https://myaccount.google.com/).
20Besides these terms, we also publish a [Privacy Policy](https://policies.google.com/privacy). Although it's not part of these terms, we encourage you to read it to better understand how you can [update, manage, export, and delete your information](https://myaccount.google.com/).
2121
2222## Terms
2323
2424## Service provider
2525
26Google [services](https://policies.google.com/terms) are provided by, and you're contracting with:
26In the European Economic Area (EEA) and Switzerland, Google [services](https://policies.google.com/terms) are provided by:
2727
28Google LLC
29organized under the laws of the State of Delaware, USA, and operating under the laws of the USA
28Google Ireland Limited
29incorporated and operating under the laws of Ireland
30(Registration Number: 368047 / VAT Number: IE6388047V)
3031
311600 Amphitheatre Parkway
32Mountain View, California 94043
33USA
32Gordon House, Barrow Street
33Dublin 4
34Ireland
3435
3536## Age requirements
3637
3738If you're under the [age required to manage your own Google Account](https://support.google.com/accounts/answer/1350409), you must have your parent or legal guardian's permission to use a Google Account. Please have your parent or legal guardian read these terms with you.
3839
39If you're a parent or legal guardian, and you allow your child to use the [services](https://policies.google.com/terms), then these terms apply to you and you're responsible for your child's activity on the services.
40If you're a parent or legal guardian who has accepted these terms, and you allow your child to use the [services](https://policies.google.com/terms), then to the extent permitted by applicable law, you're responsible for your child's activity on the services.
4041
4142Some Google services have additional age requirements as described in their [service-specific additional terms and policies](https://policies.google.com/terms/service-specific).
4243
4344## Your relationship with Google
4445
45These terms help define the relationship between you and Google. When we speak of "Google," "we," "us," and "our," we mean Google LLC and its [affiliates](https://policies.google.com/terms). Broadly speaking, we give you permission to access and use our [services](https://policies.google.com/terms) if you agree to follow these terms, which reflect [how Google's business works and how we earn money](https://about.google/intl/en_US/how-our-business-works).
46These terms help define the relationship between you and Google. When we speak of "Google," "we," "us," and "our," we mean Google Ireland Limited and its [affiliates](https://policies.google.com/terms). Broadly speaking, we give you permission to access and use our [services](https://policies.google.com/terms) if you agree to follow these terms, which reflect [how Google's business works and how we earn money](https://about.google/intl/en_DE/how-our-business-works).
4647
4748## What you can expect from us
4849
4950### Provide a broad range of useful services
5051
5152We provide a broad range of services that are subject to these terms, including:
5859Many of these services also include content that you can stream or interact with.
5960
6061Our services are designed to work together, making it easier for you to move from one activity to the next. For example, if your Calendar event includes an address, you can click on that address and Maps can show you how to get there.
6162
6263### Develop, improve, and update Google services
6364
64We're constantly developing new technologies and features to improve our services. For example, we use artificial intelligence and machine learning to provide you with simultaneous translations, and to better detect and block spam and malware. As part of this continual improvement, we sometimes add or remove features and functionalities, increase or decrease limits to our services, and start offering new services or stop offering old ones. When a service requires or includes downloadable or preloaded software, that software sometimes updates automatically on your device once a new version or feature is available. Some services let you adjust your automatic update settings.
65While we use a broad definition of "services" throughout these terms as described above, applicable law draws distinctions between "digital content", "services", and "goods" in certain situations. That's why we use the more specific terms in this section and the [Legal guarantee](https://policies.google.com/terms) section.
6566
66If we make material changes that negatively impact your use of our services or if we stop offering a service, we'll provide you with reasonable advance notice, except in urgent situations such as preventing abuse, responding to legal requirements, or addressing security and operability issues. We'll also provide you with an opportunity to export [your content](https://policies.google.com/terms) from your Google Account using [Google Takeout,](https://takeout.google.com/settings/takeout) subject to applicable law and policies.
67We're constantly developing new technologies and features to improve our services. For example, we use artificial intelligence and machine learning to provide you with simultaneous translations, and to better detect and block spam and malware.
6768
69As part of the continual evolution of our digital content, services, and goods, we make modifications such as adding or removing features and functionalities, increasing or decreasing usage limits, and offering new digital content or services or discontinuing old ones. We may also change our digital content or services for these other reasons:
70
71- to adapt to new technologies
72- to reflect increases or decreases in the number of people who use a particular service
73- to respond to key changes in the licenses and partnerships we have with others
74- to prevent abuse or harm
75- to address legal, regulatory, safety, or security issues
76
77We must also make legally-required updates, which are modifications that keep digital content, services, or goods in conformity with the law, for at least the minimum time period mentioned in the [Legal guarantee](https://policies.google.com/terms) section. We make these updates to our digital content, services, and goods for safety or security reasons, and to make sure they meet the quality standards that you expect, such as those described in the [Legal guarantee](https://policies.google.com/terms) section. We may automatically install updates that address significant safety or security risks. For other updates, you can choose whether you want them installed.
78
79We maintain a rigorous product research program, so before we change or stop offering a service, we carefully consider the reasonableness of the change or deprecation, your interests as a user, your reasonable expectations, and the potential impact on you and others. We only change or stop offering services for valid reasons.
80
81If a modification negatively affects your ability to access or use our digital content or services, or if we stop offering a service altogether, we'll provide you with reasonable advance notice by email - including a description of the changes, when they'll take place, and your right to end your contract with us if our modifications create more than a minor negative impact - except in urgent situations such as preventing abuse or harm, responding to legal requirements, or addressing security and operability issues. We'll also provide you with an opportunity to export [your content](https://policies.google.com/terms) from your Google Account using [Google Takeout](https://takeout.google.com/settings/takeout), subject to applicable law and policies.
82
6883## What we expect from you
6984
7085### Follow these terms and service-specific additional terms
7186
7287The permission we give you to access and use our [services](https://policies.google.com/terms) continues as long as you comply with:
7388
7489- **these terms**
7590- **[service-specific additional terms](https://policies.google.com/terms/service-specific)**, which could, for example, include things like additional age requirements
7691
77You also agree that our [Privacy Policy](https://policies.google.com/privacy) applies to your use of our services. We provide resources like the [Copyright Help Center](https://support.google.com/legal/topic/4558877), [Safety Center](https://safety.google/), [Transparency Center](https://transparency.google/), and descriptions of our technologies from our [policies site](https://policies.google.com/technologies) to answer common questions and to set expectations about using our services. Finally, we may provide specific instructions and warnings within our services - such as dialog boxes that alert you to important information.
92You can view, copy, and store these terms in [PDF format](https://www.gstatic.com/policies/terms/pdf/20260730/4te5pybt/google_terms_of_service_en_de.pdf). You can accept these terms and any [service-specific additional terms](https://policies.google.com/terms/service-specific) when you're signed in to your Google Account.
7893
94We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about using our services. These resources include our [Privacy Policy](https://policies.google.com/privacy), [Copyright Help Center](https://support.google.com/legal/topic/4558877), [Safety Center](https://safety.google/), [Transparency Center](https://transparency.google/), and other pages accessible from our [policies site](https://policies.google.com/). Finally, we may provide specific instructions and warnings within our services - such as dialog boxes that alert you to important information.
95
7996Although we give you permission to use our services, we retain any [intellectual property rights](https://policies.google.com/terms) we have in the services.
8097
8198### Respect others
8299
83100We want to maintain a respectful environment for everyone, which means you must follow these basic rules of conduct:
84101
125142### What's covered
126143
127144This license covers [your content](https://policies.google.com/terms) if that content is protected by intellectual property rights.
128145
129146### What's not covered
130147
131- This license doesn't affect your privacy rights - it's only about your intellectual property rights
148- This license doesn't affect your data protection rights - it's only about your intellectual property rights
132149- This license doesn't cover these types of content:
133150 - publicly-available factual information that you provide, such as corrections to the address of a local business. That information doesn't require a license because it's considered common knowledge that everyone's free to use.
134151 - feedback that you offer, such as suggestions to improve our services. Feedback is covered in the _[Service-related communications](https://policies.google.com/terms)_ section below.
135152
136153### Scope
137154
140157- worldwide, which means it's valid anywhere in the world
141158- non-exclusive, which means you can license your content to others
142159- royalty-free, which means there are no monetary fees for this license
143160
144161### Rights
145162
146This license allows Google to:
163This license allows Google to do the following things, only for the limited purposes described in the _[Purpose](https://policies.google.com/terms)_ section below:
147164
148- host, reproduce, distribute, communicate, and use your content - for example, to save your content on our systems and make it accessible from anywhere you go
149- publish, publicly perform, or publicly display your content, if you've made it visible to others
150- modify and create derivative works based on your content, such as reformatting or translating it
165- use your content for technical purposes only - for example, to save your content on our systems and make it accessible from anywhere you go, or to reformat your content for compatibility with our services
166- make your content publicly available if and only to the extent you've made it visible to others
151167- sublicense these rights to:
152168 - other users to allow the services to work as designed, such as enabling you to share photos with people you choose
153169 - our contractors who've signed agreements with us that are consistent with these terms, only for the limited purposes described in the _[Purpose](https://policies.google.com/terms)_ section below
154170
155171### Purpose
156172
157This license is for the limited purpose of:
173This license is for the limited purpose of operating the services, which means allowing the services to work as designed and creating new features and functionalities. This includes using automated systems and algorithms to analyze your content:
158174
159- **operating and improving the services**, which means allowing the services to work as designed and creating new features and functionalities. This includes using automated systems and algorithms to analyze your content:
160 - for spam, malware, and illegal content
161 - to recognize patterns in data, such as determining when to suggest a new album in Google Photos to keep related photos together
162 - to customize our services for you, such as providing recommendations and personalized search results, content, and ads (which you can change or turn off in [Ads Settings](https://adssettings.google.com/))This analysis occurs as the content is sent, received, and when it is stored.
163- **using content you've shared publicly to promote the services**. For example, to promote a Google app, we might quote a review you wrote. Or to promote Google Play, we might show a screenshot of the app you offer in the Play Store.
164- **developing new technologies and services** for Google consistent with these terms
175- for spam, malware, and illegal content
176- to recognize patterns in data, such as determining when to suggest a new album in Google Photos to keep related photos together
177- to customize our services for you, such as providing recommendations and personalized search results, content, and ads (which you can change or turn off in [Ads Settings](https://adssettings.google.com/))
165178
179This analysis occurs as the content is sent, received, and when it is stored.
180
166181### Duration
167182
168This license lasts for as long as your content is protected by intellectual property rights.
183This license lasts for as long as your content is protected by intellectual property rights, unless you remove your content from our services earlier.
169184
170185If you remove from our services any content that's covered by this license, then our systems will stop making that content publicly available in a reasonable amount of time. There are two exceptions:
171186
172187- If you already shared your content with others before removing it. For example, if you shared a photo with a friend who then made a copy of it, or shared it again, then that photo may continue to appear in your friend's Google Account even after you remove it from your Google Account.
173188- If you make your content available through other companies' services, it's possible that search engines, including Google Search, will continue to find and display your content as part of their search results.
174189
184199
185200Many [organizations](https://policies.google.com/terms), such as businesses, non-profits, and schools, take advantage of our [services](https://policies.google.com/terms). To use our services on behalf of an organization:
186201
187202- an authorized representative of that organization must agree to these terms
188203- your organization's administrator may assign a Google Account to you. That administrator might require you to follow additional rules and may be able to access or disable your Google Account.
189204
205If you're based in the European Union, then these terms don't affect the rights you may have as a [business user](https://policies.google.com/terms) of online intermediation services - including online platforms such as Google Play - under the [EU Platform-to-Business Regulation](https://policies.google.com/terms).
206
190207## Service-related communications
191208
192To provide you with our services, we sometimes send you service announcements and other information. To learn more about how we communicate with you, see Google's [Privacy Policy](https://policies.google.com/privacy).
209To provide you with our services, we sometimes send you service announcements and other service-related information. To learn more about how we communicate with you, see Google's [Privacy Policy](https://policies.google.com/privacy).
193210
194211If you choose to give us feedback, such as suggestions to improve our services, we may act on your feedback without obligation to you.
195212
196213## Cellular, Wi-Fi, and other Network Connection Costs
197214
198215Google services may frequently use the Internet when you're not actively engaged with the services or your device. Google uses the Internet in this way for a wide variety of purposes - for example, to provide software updates and to improve Google's services, security, user experience, and/or Google's operations, including advertising. These uses rely on your cellular, Wi-Fi, and/or other network connections and may count against your data allowance with your cellular or internet service providers. You're responsible for all of these network usages and associated costs. You may wish to check your cellular or internet service plan, and your device and network settings.
199216
200217## Content in Google services
201218
202219## Your content
203220
204Some of our [services](https://policies.google.com/terms) allow you to generate original content. Google won't claim ownership over that content. Some content may not be suitable for everyone.
221Some of our [services](https://policies.google.com/terms) allow you to generate original content. Google won't claim ownership over that content.
205222
206223Some of our [services](https://policies.google.com/terms) give you the opportunity to make your content publicly available - for example, you might post a product or restaurant review that you wrote, or you might upload a blog post that you created.
207224
208225- See the _[Permission to use your content](https://policies.google.com/terms)_ section for more about your rights in [your content](https://policies.google.com/terms), and how your content is used in our services
209226- See the _[Removing your content](https://policies.google.com/terms)_ section to learn why and how we might remove user-generated content from our services
210227
233250Some of our services include software that's offered under open source license terms that we make available to you. Sometimes there are provisions in the open source license that explicitly override parts of these terms, so please be sure to read those licenses.
234251
235252You may not copy, modify, distribute, sell, or lease any part of our services or software.
236253
237254## In case of problems or disagreements
238255
239## Warranty disclaimer
256Both the law and these terms give you the right to (1) a certain quality of service, and (2) ways to fix problems if things go wrong. If you're a [consumer](https://policies.google.com/terms), then you enjoy all legal rights granted to consumers under applicable law, as well as any additional rights provided under these terms or [service-specific additional terms](https://policies.google.com/terms/service-specific).
240257
241We built our reputation on providing useful, reliable services like Google Search and Maps, and we're continuously improving our services to meet your needs. However, for legal purposes, we offer our [services](https://policies.google.com/terms) without [warranties](https://policies.google.com/terms) unless explicitly stated in our [service-specific additional terms](https://policies.google.com/terms/service-specific). The law requires that we explain this using specific legal language and that we use capital letters to help make sure you see it, as follows:
258## Legal guarantee
242259
243TO THE EXTENT ALLOWED BY APPLICABLE LAW, WE PROVIDE OUR SERVICES "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FOR EXAMPLE, WE DON'T MAKE ANY WARRANTIES ABOUT THE CONTENT OR FEATURES OF THE SERVICES, INCLUDING THEIR ACCURACY, RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS.
260If you're an EEA-based [consumer](https://policies.google.com/terms), and you've agreed to our Terms of Service, then EEA consumer laws provide you with a [legal guarantee](https://policies.google.com/terms) covering the digital content, services, or goods that we provide you. Under this guarantee, we're liable for any [lack of conformity](https://policies.google.com/terms) that you discover:
244261
245UNLESS EXPLICITLY PERMITTED BY [SERVICE-SPECIFIC ADDITIONAL TERMS](https://policies.google.com/terms/service-specific), DON'T RELY ON THE SERVICES FOR MEDICAL, LEGAL, FINANCIAL, OR OTHER PROFESSIONAL ADVICE. ANY CONTENT REGARDING THOSE TOPICS IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY, DOES NOT CONSTITUTE MEDICAL DIAGNOSIS OR TREATMENT, AND IS NOT A SUBSTITUTE FOR ADVICE FROM A QUALIFIED PROFESSIONAL.
262- within two years of the delivery of goods (such as a phone) or the one-time supply of digital content or services (such as purchasing a movie)
263- at any time during the "continuous" supply of digital content or services (such as Maps or Gmail)
246264
265Your national laws may provide an even longer guarantee. Your rights under these legal guarantees aren't limited by any other [commercial guarantees](https://policies.google.com/terms) that we provide. If you want to make a guarantee claim, please [contact us](https://about.google/contact-google/).
266
247267## Liabilities
248268
249269### For all users
250270
251Both the law and these terms try to strike a balance as to what you or Google can claim from the other in case of problems. That's why the law requires everyone to be responsible for certain [liabilities](https://policies.google.com/terms) - but not others - under these terms.
271These terms don't limit liability for:
252272
253These terms only limit our responsibilities as allowed by applicable law. These terms don't limit liability for gross negligence or willful misconduct.
273- fraud or fraudulent misrepresentation
274- death or personal injury caused by negligence
275- gross negligence
276- willful misconduct
254277
255To the extent allowed by applicable law:
278In addition, these terms don't limit your rights under product liability law.
256279
257- Google is liable only for its breaches of these terms or applicable [service-specific additional terms](https://policies.google.com/terms/service-specific)
258- Google isn't liable for:
259 - loss of profits, revenues, business opportunities, goodwill, or anticipated savings
260 - indirect or consequential losses
261 - punitive damages
262- Google's total liability arising out of or relating to these terms is limited to the greater of (1) $200 or (2) the fees paid to use the relevant services in the 12 months before the dispute
280For property damage or financial loss caused by Google, its representatives, or its agents due to slight negligence, Google is only liable for breaches of essential contractual obligations that result in typical damage foreseeable at the conclusion of the contract. An essential contractual obligation is an obligation that must be complied with as a prerequisite for the performance of the contract and that the parties may trust will be fulfilled. This does not change the burden of proof to your detriment.
263281
264282### For business users and organizations only
265283
266284If you're a [business user](https://policies.google.com/terms) or [organization](https://policies.google.com/terms):
267285
268- To the extent allowed by applicable law, you'll [indemnify](https://policies.google.com/terms) Google and its directors, officers, employees, and contractors for any third-party legal proceedings (including actions by government authorities) arising out of or relating to your unlawful use of the [services](https://policies.google.com/terms) or violation of these terms or [service-specific additional terms](https://policies.google.com/terms/service-specific). This indemnity covers any liability or expense arising from claims, losses, damages, judgments, fines, litigation costs, and legal fees.
286- To the extent allowed by applicable law, you'll [indemnify](https://policies.google.com/terms) Google and its directors, officers, employees, and contractors for any third-party legal proceedings (including actions by government authorities) arising out of or relating to your unlawful use of the [services](https://policies.google.com/terms) or violation of these terms or [service-specific additional terms](https://policies.google.com/terms/service-specific). This indemnity covers any liability or expense arising from claims, losses, damages, judgments, fines, litigation costs, and legal fees, except to the extent a liability or expense is caused by Google's breach, negligence, or willful misconduct.
269287- If you're legally exempt from certain responsibilities, including [indemnification](https://policies.google.com/terms), then those responsibilities don't apply to you under these terms. For example, the United Nations enjoys certain immunities from legal obligations and these terms don't override those immunities.
270288
271289## Taking action in case of problems
272290
273Before taking action as described below, we'll provide you with advance notice when reasonably possible, describe the reason for our action, and give you an opportunity to clarify the issue and address it, unless doing so would:
291Before taking action as described below, we'll provide you with advance notice when reasonably possible, describe the reason for our action, and give you an opportunity to clarify the issue and address it, unless there are objective and concrete reasons to believe that doing so would:
274292
275- cause harm or [liability](https://policies.google.com/terms) to a user, third party, or Google
293- cause harm or liability to a user, third party, or Google
276294- violate the law or a legal enforcement authority's order
277295- compromise an investigation
278296- compromise the operation, integrity, or security of our [services](https://policies.google.com/terms)
279297
280298### Removing your content
281299
282If any of [your content](https://policies.google.com/terms) (1) breaches these terms, [service-specific additional terms, or policies](https://policies.google.com/terms/service-specific), (2) violates applicable law, or (3) could harm our users, third parties, or Google, then we reserve the right to take down some or all of that content in accordance with applicable law. Examples include child pornography, content that facilitates human trafficking or harassment, terrorist content, and content that infringes someone else's [intellectual property rights](https://policies.google.com/terms).
300If there are objective and concrete reasons to believe that any of [your content](https://policies.google.com/terms) (1) breaches these terms, [service-specific additional terms, or policies](https://policies.google.com/terms/service-specific), (2) violates applicable law, or (3) could harm our users, third parties, or Google, then we reserve the right to take down some or all of that content in accordance with applicable law. Examples include child pornography, content that facilitates human trafficking or harassment, terrorist content, and content that infringes someone else's [intellectual property rights](https://policies.google.com/terms).
283301
284302### Suspending or terminating your access to Google services
285303
286304Without limiting any of our other rights, Google may suspend or terminate your access to the services or delete your Google Account if any of these things happen:
287305
288306- you materially or repeatedly breach these terms, [service-specific additional terms, or policies](https://policies.google.com/terms/service-specific)
289307- we're required to do so to comply with a legal requirement or a court order
290- your conduct causes harm or [liability](https://policies.google.com/terms) to a user, third party, or Google - for example, by hacking, phishing, harassing, spamming, misleading others, or scraping content that doesn't belong to you
308- there are objective and concrete reasons to believe that your conduct causes harm or liability to a user, third party, or Google - for example, by hacking, phishing, harassing, spamming, misleading others, or scraping content that doesn't belong to you
291309
292310For more information about why we disable accounts and what happens when we do, see this [Help Center page](https://support.google.com/accounts/answer/40695). If you believe your Google Account has been suspended or terminated in error, [you can appeal](https://support.google.com/accounts/answer/40695).
293311
294Of course, you're always free to stop using our services at any time. If you do stop using a service, we'd [appreciate knowing why](https://www.google.com/tools/feedback) so that we can continue improving our services.
312Of course, you're always free to stop using our services at any time. If you're an EEA-based [consumer](https://policies.google.com/terms), you can also [withdraw from these terms](https://policies.google.com/terms) within 14 days of accepting them. If you do stop using a service, we'd [appreciate knowing why](https://www.google.com/tools/feedback/intl/en/) so that we can continue improving our services.
295313
296314## Settling disputes, governing law, and courts
297315
298316For information about how to contact Google, please visit our [contact page](https://www.google.com/contact).
299317
300California law will govern these terms and all disputes arising out of or relating to these terms, [service-specific additional terms](https://policies.google.com/terms/service-specific), or any related [services](https://policies.google.com/terms), regardless of any conflict of laws rules. These disputes will be resolved exclusively in the federal or state courts of Santa Clara County, California, USA, and you and Google consent to personal jurisdiction in those courts.
318If you're a resident of, or an [organization](https://policies.google.com/terms) based in, the European Economic Area (EEA) or Switzerland, these terms and your relationship with Google under these terms and [service-specific additional terms](https://policies.google.com/terms/service-specific), are governed by the laws of your country of residence, and you can file legal disputes in your local courts. If you're an EEA-based [consumer](https://policies.google.com/terms), please [contact us](https://google.com/contact) to resolve issues directly. Google is not willing or required to participate in dispute resolution proceedings before a consumer arbitration board.
301319
302320## About these terms
303321
304322By law, you have certain rights that can't be limited by a contract like these terms of service. These terms are in no way intended to restrict those rights.
305323
306These terms describe the relationship between you and Google. They don't create any legal rights for other people or [organizations](https://policies.google.com/terms), even if others benefit from that relationship under these terms.
307
308324We want to make these terms easy to understand, so we've used examples from our [services](https://policies.google.com/terms). But not all services mentioned may be available in your country.
309325
310If these terms conflict with the [service-specific additional terms](https://policies.google.com/terms/service-specific), the additional terms will govern for that service.
326We may update these terms and [service-specific additional terms](https://policies.google.com/terms/service-specific) (1) to reflect changes in our services or how we do business - for example, when we add new services, features, technologies, pricing, or benefits (or remove old ones), (2) for legal, regulatory, or security reasons, or (3) to prevent abuse or harm.
311327
312If it turns out that a particular term is not valid or enforceable, this will not affect any other terms.
328If we change these terms or [service-specific additional terms](https://policies.google.com/terms/service-specific), we'll provide you with at least 15 days' advance notice before the changes take effect. When we notify you of changes, we'll provide you with the new version of the terms and point out the material changes. If you don't object before the changes take effect, you'll be deemed to have accepted the changed terms. Our notice will explain this objection process. You can refuse to accept the changes, in which case the changes won't apply to you, but we reserve the right to end our relationship with you if all other termination requirements are met. You can also end your relationship with us at any time by [closing your Google Account](https://support.google.com/accounts/answer/32046).
313329
314If you don't follow these terms or the [service-specific additional terms](https://policies.google.com/terms/service-specific), and we don't take action right away, that doesn't mean we're giving up any rights that we may have, such as taking action in the future.
330## EEA instructions on withdrawal
315331
316We may update these terms and [service-specific additional terms](https://policies.google.com/terms/service-specific) (1) to reflect changes in our services or how we do business - for example, when we add new services, features, technologies, pricing, or benefits (or remove old ones), (2) for legal, regulatory, or security reasons, or (3) to prevent abuse or harm.
332If you're an EEA-based [consumer](https://policies.google.com/terms), then EEA consumer law gives you the right to withdraw from this contract as described in the _EU's Model Instructions on Withdrawal_, provided below.
317333
318If we materially change these terms or [service-specific additional terms](https://policies.google.com/terms/service-specific), we'll provide you with reasonable advance notice and the opportunity to review the changes, except (1) when we launch a new service or feature, or (2) in urgent situations, such as preventing ongoing abuse or responding to legal requirements. If you don't agree to the new terms, you should remove [your content](https://policies.google.com/terms) and stop using the services. You can also end your relationship with us at any time by [closing your Google Account](https://support.google.com/accounts/answer/32046). If you close your Google Account and then access or use our services without an account, that access and use will be subject to the most current version of these terms.
334### Right of withdrawal
319335
336You have the right to withdraw from this contract within 14 days without giving any reason.
337
338The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
339
340To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can contact us by email at [account-withdrawal@google.com](mailto:account-withdrawal@google.com); by phone [+353 1 533 9837](tel:+35315339837) (see below for [country-specific telephone numbers](https://policies.google.com/terms)); or by writing to us at Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at [g.co/EEAWithdrawalForm](https://g.co/EEAWithdrawalForm). If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (for example, by e-mail), including its content and the date and time of its submission, without undue delay.
341
342To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
343
344### Effects of withdrawal
345
346If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
347
348### Model withdrawal form
349
350(complete and return this form only if you wish to withdraw from the contract)
351
352- To Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, account-withdrawal@google.com:
353
354- I hereby give notice that I withdraw from my contract of sale for the provision of the following service, \_\_\_\_\_\_\_\_\_\_\_\_\_
355
356- Ordered on, \_\_\_\_\_\_\_\_\_\_\_\_\_
357
358- Name of consumer, \_\_\_\_\_\_\_\_\_\_\_\_\_
359
360- Address of consumer, \_\_\_\_\_\_\_\_\_\_\_\_\_
361
362- Signature of consumer (only if this form is notified on paper), \_\_\_\_\_\_\_\_\_\_\_\_\_
363
364- Date \_\_\_\_\_\_\_\_\_\_\_\_\_
365
366### Contact Google to withdraw from these terms
367
368| Country | Phone number |
369| --- | --- |
370| Austria | 0800 001180 |
371| Åland Islands | 0800 526683 |
372| Belgium | 0800 58 142 |
373| Bulgaria | 0800 14 744 |
374| Canary Islands | +34 912 15 86 27 |
375| Ceuta & Melilla | +34 912 15 86 27 |
376| Croatia | 0800 787 086 |
377| Cyprus | 80 092492 |
378| Czechia | 800 720 070 |
379| Denmark | 80 40 01 11 |
380| Estonia | 8002 643 |
381| Finland | 0800 520030 |
382| France | 0 805 98 03 38 |
383| French Guiana | 0805 98 03 38 |
384| French Polynesia | +33 1 85 14 96 65 |
385| French Southern Territories | +33 1 85 14 96 65 |
386| Germany | 0800 6270502 |
387| Greece | 21 1180 9433 |
388| Guadeloupe | 0805 98 03 38 |
389| Hungary | 06 80 200 148 |
390| Iceland | 800 4177 |
391| Ireland | 1800 832 663 |
392| Italy | 800 598 905 |
393| Latvia | 80 205 391 |
394| Liechtenstein | 0800 566 814 |
395| Lithuania | 0 800 00 163 |
396| Luxembourg | 800 40 005 |
397| Malta | 8006 2257 |
398| Martinique | 0805 98 03 38 |
399| Mayotte | +33 1 85 14 96 65 |
400| Netherlands | 0800 3600010 |
401| New Caledonia | +33 1 85 14 96 65 |
402| Norway | 800 62 068 |
403| Poland | 800 410 575 |
404| Portugal | 808 203 430 |
405| Réunion | 0805 98 03 38 |
406| Romania | 0800 672 350 |
407| Slovakia | 0800 500 932 |
408| Slovenia | 080 688882 |
409| Spain | 900 906 451 |
410| St. Barthélemy | +33 1 85 14 96 65 |
411| St. Martin | +33 1 85 14 96 65 |
412| St. Pierre & Miquelon | +33 1 85 14 96 65 |
413| Svalbard & Jan Mayen | 800 62 425 |
414| Sweden | 020-012 52 41 |
415| Vatican City | 800 599 102 |
416| Wallis & Futuna | +33 1 85 14 96 65 |
417
320418## Definitions
321419
322420### affiliate
323421
324422An entity that belongs to the Google group of companies, which means Google LLC and its subsidiaries, including the following companies that provide consumer services in the EU: Google Ireland Limited, Google Commerce Limited, and Google Dialer Inc.
325423
326424### business user
327425
328426An individual or entity who is not a consumer (see consumer).
329427
428### commercial guarantee
429
430A commercial guarantee is a voluntary commitment that is in addition to the [legal guarantee](https://policies.google.com/terms/definitions) of conformity. The company offering the commercial guarantee agrees to (a) provide certain services; or (b) repair, replace, or refund the consumer for defective items.
431
330432### consumer
331433
332An individual who uses Google services for personal, non-commercial purposes outside of their trade, business, craft, or profession. (See business user)
434An individual who uses Google services for personal, non-commercial purposes outside of their trade, business, craft, or profession. This includes "consumers" as defined in [Article 2.1 of the EU Consumer Rights Directive](https://eur-lex.europa.eu/legal-content/EN/TXT/). (See business user)
333435
334436### copyright
335437
336A legal right that allows the creator of an original work (such as a blog post, photo, or video) to decide if and how that original work may be used by others, subject to certain limitations and exceptions (such as "fair use" and "fair dealing").
438A legal right that allows the creator of an original work (such as a blog post, photo, or video) to decide if and how that original work may be used by others, subject to certain limitations and exceptions.
337439
338440### country version
339441
340442If you have a Google Account, we associate your account with a country (or territory) so that we can determine:
341443
342444- the Google [affiliate](https://policies.google.com/terms/definitions) that provides the [services](https://policies.google.com/terms/definitions) to you and that processes your information as you use the services
345447When you're signed out, your country version is determined by the location where you're using Google services. If you have an account, you can [sign in](https://accounts.google.com/ServiceLogin) and view these terms to see the country associated with it.
346448
347449### disclaimer
348450
349451A statement that limits someone's legal responsibilities.
350452
453### EU Platform-to-Business Regulation
454
455The Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services.
456
351457### indemnify or indemnity
352458
353459An individual or organization's contractual obligation to compensate the losses suffered by another individual or organization from legal proceedings such as lawsuits.
354460
355461### intellectual property rights (IP rights)
356462
357463Rights over the creations of a person's mind, such as inventions (patent rights); literary and artistic works (copyright); designs (design rights); and symbols, names, and images used in commerce (trademarks). IP rights may belong to you, another individual, or an organization.
358464
359### liability
465### lack of conformity
360466
361Losses from any type of legal claim, whether the claim is based on a contract, tort (including negligence), or other reason, and whether or not those losses could have been reasonably anticipated or foreseen.
467A legal concept that defines the difference between how something should work and how it actually works. Under the law, how something should work is based on how the seller or trader describes it, whether its quality and performance are satisfactory, and its fitness for the usual purpose of such items.
362468
469### legal guarantee
470
471A legal guarantee is a requirement under the law that a seller or trader is liable if their digital content, services, or goods are defective (that is, that they [lack conformity](https://policies.google.com/terms/definitions)).
472
363473### organization
364474
365475A legal entity (such as a corporation, non-profit, or school) and not an individual person.
366476
367477### services
368478
376486Many of these services also include content that you can stream or interact with.
377487
378488### trademark
379489
380490Symbols, names, and images used in commerce that are capable of distinguishing the goods or services of one individual or organization from those of another.
381491
382### warranty
383
384An assurance that a product or service will perform to a certain standard.
385
386492### your content
387493
388494Things that you create, upload, submit, store, send, receive, or share using our services, such as:
389495
390496- Docs, Sheets, and Slides you create
391497- blog posts you upload through Blogger