pages/terms
Flipkart added a new 'Delivery Fee' charged on orders for delivery services, and renamed the 'Handling Fee' to 'Seller Handling Fee' along with minor capitalization fixes. No refund terms are specified for the new Delivery Fee, unlike the other listed fees.
New Delivery Fee added without stated refund policy
Flipkart now charges a separate Delivery Fee on orders. Unlike the other fees listed (Offer Handling Fee, Payment Handling Fee, Protect Promise Fee, Platform Fee, Cash on Delivery Fee, Seller Handling Fee), the document does not say whether this new Delivery Fee is refundable if you cancel or return your order. That means you could end up paying this fee even on an order you cancel or return.
“_Delivery Fee:_ Certain fee is levied by the Delivery Service Provider for the delivery services rendered for your order.”
What you can do — Before completing a purchase, check your order summary to see if a Delivery Fee applies, and contact Flipkart customer support to confirm whether it's refundable if you cancel or return the order.
| 828 | 828 | If the Seller doesn't respond to the Buyer's replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller. |
| 829 | 829 | |
| 830 | 830 | All shipping and other replacement charges shall be borne and incurred by the Seller. |
| 831 | 831 | |
| 832 | 832 | The following fees will be charged on orders: |
| 833 | 833 | |
| 834 | - Platform fee; | |
| 834 | - Platform Fee; | |
± CHANGEDCapitalization fix for 'Platform fee' The fee name 'Platform fee' in the bullet list was capitalized to 'Platform Fee' to match its usage elsewhere. No substantive change. | ||
| 835 | 835 | - Offer Handling Fee; |
| 836 | 836 | - Payment Handling Fee; |
| 837 | - Cash on Delivery Fee; and | |
| 838 | - Handling Fee (for select items only). | |
| 837 | - Cash on Delivery Fee; | |
| 838 | - Delivery Fee; and | |
| 839 | - Seller Handling Fee (for select items only). | |
| 839 | 840 | - _Offer Handling Fee:_ Certain fee is charged to enable processing of bank offers on your order. This fee is non-refundable, cover the costs of processing payment offers; this fee is non-refundable, except on Minutes and grocery. |
| 840 | 841 | - _Payment Handling Fee:_ Certain fee is charged for processing your chosen payment instrument/mode securely and making your transaction smooth and safe. to cover handling costs for this payment option. This fee is refundable upon order cancellation or return, except for corporate credit cards, and cash on delivery orders. |
| 841 | 842 | - _Protect Promise Fee:_ Certain fee is charged to cover the cost of secured packaging cost and to for Open box delivery verification for your order. This fee is fully refundable if your order is cancelled or returned. This is for certain products only. |
| 842 | - _Platform Fee:_ Certain fee is charged to enable a seamless and secure shopping experience on the platform cover platform operating. The platform fee may be waived off/discounted in some cases when coupon/ incentives provided by Flipkart are applied by the customers. However, if such order is cancelled/ returned as requested by the customer, platform fee becomes payable (without the discount or waiver applied earlier) and the same would be collected by Flipkart | |
| 843 | - _Platform Fee:_ Certain fee is charged to enable a seamless and secure shopping experience on the platform cover platform operating. The platform fee may be waived off/discounted in some cases when coupon/ incentives provided by Flipkart are applied by the customers. However, if such order is cancelled/ returned as requested by the customer, platform fee becomes payable (without the discount or waiver applied earlier) and the same would be collected by Flipkart. | |
| 843 | 844 | |
| 845 | _Delivery Fee:_ Certain fee is levied by the Delivery Service Provider for the delivery services rendered for your order. | |
+ ADDEDNew Delivery Fee added A new fee called 'Delivery Fee' has been added to the list of charges on orders. It's described as a fee charged by the delivery service provider for delivering your order. | ||
| 846 | ||
| 844 | 847 | The Platform reserves the right to adjust service fees at its sole discretion, including variations based on delivery pincodes and other factors. |
| 845 | 848 | |
| 846 | 849 | Refund of Platform Fee |
| 847 | 850 | |
| 848 | 851 | a) If the order is lost or undelivered to the preferred location, the complete order amount will be refunded if paid online, including the platform fee net of discounts/ waivers. |
| 849 | 852 | |
| 850 | 853 | b) Platform charges net of discounts/ waivers will be refunded in case of a full order cancellation by Flipkart/ Seller; |
| 851 | 854 | |
| 852 | 855 | _Cash on Delivery Fee:_ Certain fee is charged to cover the cost of handling and logistics required for Cash on Delivery orders handling costs for this payment option. |
| 853 | 856 | |
| 854 | _Handling Fee:_ Handling Fee: This is the fee applied to **_select_** items by seller to fulfil the orders. This fee is fully refundable if the order is cancelled or returned. | |
| 857 | _Seller Handling Fee:_ This is the fee applied to **_select_** items by seller to fulfil the orders. This fee is fully refundable if the order is cancelled or returned. | |
± CHANGED'Handling Fee' renamed to 'Seller Handling Fee' The fee previously called 'Handling Fee' (charged by sellers on select items) has been renamed to 'Seller Handling Fee'. The fee itself and its refund terms are unchanged. | ||
| 855 | 858 | |
| 856 | 859 | Disputes (Resolutions) Policy |
| 857 | 860 | |
| 858 | 861 | Overview |
| 859 | 862 | |
| 860 | 863 | Generally, transactions are conducted smoothly on Flipkart. However, there may be some cases where both the Buyers and Sellers may face issues. At Flipkart, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers. |