pages/terms

Flipkart renamed its delivery contractor from 'Transporter' to 'Delivery Service Provider,' added a new GST charge on delivery fees, softened the guarantee that delivery charges are refunded in full, made providing a Consignment Note optional, added a new 'Handling Fee' for select items, and deleted the entire standalone section covering insurance products sold on the platform (which had spelled out free-look periods, refund timelines, grievance handling times, and dispute rules for insurance purchases).

Delivery charge refunds on returns may now be only partialBefore, if you returned something, you were told your delivery fee would be refunded. Now…

Before, if you returned something, you were told your delivery fee would be refunded. Now the terms say that refund could be full or partial depending on conditions that aren't spelled out, so you might get back less money than before.

“the Delivery Charges (if already collected) will be refunded, fully or partially (as per terms and conditions) within the same timelines”

What you can do — Check the specific return/cancellation policy for your order to see how much of the delivery charge you'll actually get back before assuming a full refund.

BILLING & RENEWAL

New GST charge added to delivery feesStarting November 1, 2026, government sales tax (GST) will be added on top of your…

Starting November 1, 2026, government sales tax (GST) will be added on top of your delivery charge, slightly raising the total cost of delivery. This follows a change in tax law, not a Flipkart policy choice, but it still increases what you pay.

“With effect from 1 November 2026, GST is applicable on delivery services provided in relation to goods supplied through an electronic commerce operator. Accordingly, applicable GST will be charged on the Delivery Charges”

What you can do — Check your order's fee breakdown for the added GST line on delivery charges starting November 2026.

BILLING & RENEWAL

New 'Handling Fee' added for select itemsFlipkart can now charge a separate 'Handling Fee' on certain items, which is a new cost…

Flipkart can now charge a separate 'Handling Fee' on certain items, which is a new cost that wasn't listed before. It is refundable if you cancel or return the order, but you'll pay it upfront.

“Handling Fee (for select items only).”

What you can do — Watch for a 'Handling Fee' line item at checkout on select items; it's refundable if you cancel or return the order.

BILLING & RENEWAL

Consignment Note no longer guaranteed, and its added terms are no longer disclosedThe delivery company used to always have to give you a document (Consignment Note) laying…

The delivery company used to always have to give you a document (Consignment Note) laying out extra shipping terms that applied to your order. Now that document is only provided 'wherever applicable,' and the terms no longer tell you it may contain additional conditions governing your delivery, making it harder to know what rules apply to your shipment.

“Wherever applicable, the Delivery Service Provider shall issue a Consignment Note.”

What you can do — If you want to see the delivery provider's specific shipping terms, ask for the Consignment Note on your order page, since it may no longer be provided automatically.

OTHER

All documented insurance consumer protections removed from the TermsFlipkart deleted an entire section that spelled out your rights when buying insurance…

Flipkart deleted an entire section that spelled out your rights when buying insurance through the platform — including a 30-day free-look cancellation window, refund and claim-processing timelines, a 14-day grievance resolution commitment, disclosure obligations, liability caps, and which court/arbitration process applied to insurance disputes. With this section gone, these rights and timelines are no longer documented anywhere in the Terms, leaving it unclear what protections currently apply if you buy or hold an insurance policy through Flipkart.

“Specific Terms for Insurance Services Offered on the Platform”

What you can do — If you've bought or plan to buy insurance through Flipkart, contact Flipkart (InsuranceGrievance.Officer@flipkart.com) or the insurer directly to confirm your free-look period, refund timeline, and grievance/dispute process, since these are no longer spelled out in the Terms.

OTHER

20261031_rev01 → 20261101_rev01COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

ALSO IN THIS CHANGE, NOT TIED TO ONE LINE

+ ADDEDNew 'Handling Fee' added for select items
A new fee called 'Handling Fee' can now be charged on certain items to cover the seller's cost of fulfilling the order. It is fully refundable if you cancel or return the order.
Handling Fee: This is the fee applied to select items by seller to fulfil the orders. This fee is fully refundable if the order is cancelled or returned.

 Fee levied by Flipkart to sustain the efficient operations and continuous improvement of the platform, for a hassle-free app experience.
 Convenience Fee (Flipkart Flights)
 For availing the travel booking services on the Platform, Flipkart reserves the right to charge certain fees in the nature of convenience fees or service fees in addition to the cost of booking as charged by the service providers. Flipkart further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to customer before confirming the booking or collecting the payment from such customer. In the event of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, Flipkart shall reserve the right to deduct, charge or claim the balance amount from the customer and the customer shall pay such balance amount to Flipkart. In the event where the charge is claimed prior to the utilization of the booking, Flipkart will be at liberty to cancel such bookings if the amount is not paid before the utilization date. Flipkart is not responsible for any refunds in connection with any services offered by any person on the Flipkart platform (except for passing on such refunds when received from such persons to customers). The convenience fee charged by Flipkart is non-refundable under any circumstances whatsoever, including but not limited to cancellation of the booking, no-show, modification of the itinerary, or any failure or default on the part of the service provider.
+By agreeing to the Terms of Use, you agree to engage the services of a transport service provider ("Transporter") (facilitated by Flipkart) for transportation of products from the location of the seller, where it is handed over to the Transporter and it is delivered to your location. Such movement of products is on your account and the Transporter is only responsible for transportation of products. In lieu of these services, you will be liable to pay "GT Charges" for delivery of your products. You agree that Flipkart is authorized to collect the "GT charges" from you on behalf of the Transporter. The GT Charges may vary from order to order, which will be determined on multiple factors, which shall include but not be limited to order value, distance and time of the day. Flipkart will inform you of the GT Charges that may apply to you, at the time of placing the order, and you shall be liable to pay GT Charges incurred for your order.
+By agreeing to the Terms of Use, in relation to your product(s), you agree to engage the services of a Delivery Service Provider (facilitated by Flipkart). The product will be collected from the location of the seller, where it is handed over to the Delivery Service Provider and it shall be delivered to your location.
+In case the products are ultimately returned by you, the GT Charges (if already collected) will be refunded within the same timelines from the day the refund amount is processed and the amount will be credited to your selected mode of payment.
+The delivery services may involve one or more modes of transportation, including road, rail, air and/or sea, and may include handling, sorting, transshipment, aggregation, last-mile delivery and other ancillary activities in connection with delivery. The Delivery Service Provider may perform the delivery services itself and/or through third-party transport operators, logistics partners or other service providers. Such movement of products is on your account and the Delivery Service Provider is only responsible for delivery of the products. In lieu of these services, you will be liable to pay Delivery Charges for delivery of your products. You agree that Flipkart is authorized to collect the Delivery Charges from you on behalf of the Delivery Service Provider. The Delivery Charges may vary from order to order, which will be determined on multiple factors, which shall include but not be limited to order value, distance and time of the day. Flipkart will inform you of the Delivery Charges that may apply to you, at the time of placing the order, and you shall be liable to pay Delivery Charges incurred for your order.
+You acknowledge that all purchases of the products are direct transactions between you and the Seller. The Transporter is not a party to the sale and assumes no title, interest, or rights in the products. Ownership transfers to you when the products are handed over to the Transporter by the Seller. Once the Seller hands over the products to the Transporter for delivery, the ownership of, products is immediately transferred to you. The Transporter's role is strictly limited to providing logistics and delivery services, and the Transporter shall not be considered a buyer or seller of the products. The contract of sale exists solely between you and the Seller.
+With effect from 1 November 2026, GST is applicable on delivery services provided in relation to goods supplied through an electronic commerce operator. Accordingly, applicable GST will be charged on the Delivery Charges
+You agree that once you accept delivery of the products at the delivery location, it shall be deemed that the Transporter has completed all its contractual obligations as Product a Logistics service provider. Your acceptance of delivery of products shall constitute deemed approval of the fact that the consignment has been received in full and intact condition.
+In case the products are ultimately returned by you, the Delivery Charges (if already collected) will be refunded, fully or partially (as per terms and conditions) within the same timelines from the day the refund amount is processed and the amount will be credited to your selected mode of payment.
+The Transporter is a "Goods Transport Agency" under the GST laws, GT Charges will be charged along with applicable taxes (wherever applicable).
+You acknowledge that all purchases of the products are direct transactions between you and the Seller. The Delivery Service Provider is not a party to the sale and assumes no title, interest, or rights in the products. Ownership transfers to you when the products are handed over to the Delivery Service Provider by the Seller. Once the Seller hands over the products to the Delivery Service Provider for delivery, the ownership of, products are immediately transferred to you. The Delivery Service Provider's role is strictly limited to providing logistics and delivery services, and the Delivery Service Provider shall not be considered a buyer or seller of the products. The contract of sale exists solely between you and the Seller.
+The Transporter shall, for booking of the consignment to be transported, issue a Consignment Note, which will also include the terms and conditions governing the carriage, in addition to the applicable Terms of Use mentioned herein. You are encouraged to refer to the additional terms and conditions set out in the Consignment Note, which shall be made available to you in your order page.
+You agree that once you accept delivery of the products at the delivery location, it shall be deemed that the Delivery Service Provider has completed all its contractual obligations with respect to delivery of the product(s). Your acceptance of delivery of products shall constitute deemed approval of the fact that the products have been received in full and intact condition.
+The Transporter shall not be liable for any delay in pickup, mis-delivery, non-delivery or loss or damage to shipment caused on account of an act of God, force majeure productor any other cause reasonably beyond the control of the Transporter.
+Wherever applicable, the Delivery Service Provider shall issue a Consignment Note.
+Any time of arrival/delivery provided at booking by Flipkart is an estimate only and the Transporter has no role in providing such estimate. The Transporter shall not be bound by any time-commitments made by Flipkart to the customer.
+The Delivery Service Provider shall not be liable for any delay in pickup, mis-delivery, non-delivery or loss or damage to shipment caused on account of an act of God, force majeure productor any other cause reasonably beyond the control of the Delivery Service Provider.
+Any time of arrival/delivery provided at booking by Flipkart is an estimate only and the Delivery Service Provider has no role in providing such estimate. The Delivery Service Provider shall not be bound by any time-commitments made by Flipkart to the customer.
 Use of the Platform
 You agree, undertake and confirm that Your use of Platform shall be strictly governed by the following binding principles:
 . You shall not host, display, upload, modify, publish, transmit, update or share any information which:
 Further, the recordings and logs of the Consultation Services may be retained by the third-party vendors as per their or Professionals as required under law. Kindly refer to the policies followed by the third-party vendors or consult the Professionals on the nature and extent of data retained by them. It is clarified that Flipkart does not have access to any exchange, interaction, information, data, medical history etc., that you may share with the Professionals as part of the Consultation Services or the recordings of the Consultation Services sessions. Please see our privacy policy page, for more information on storage, use, and protection of sensitive data and personal information that may be included in prescriptions that are redirected by the Professionals to the website.
 You agree and confirm:
 That you agree to ensure full compliance with the applicable provisions of the Telemedicine Practice Guidelines, Drugs and Cosmetics Act, 1940, the Drugs Rules, 1945, the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 as amended from time to time. That you shall not engage in any transaction which is prohibited by the provisions of any applicable law including the Drugs and Cosmetics Act, 1940, and the Drugs Rules, 1945, as amended from time to time.
+You understand and agree that Flipkart provides only information and knowledge and acts as a bridge between users and the Sellers. All commercial/contractual terms and agreements are between users and Sellers. Flipkart is a communication medium. All orders are accepted and fulfilled by independent licensed retail chemists subject to verification of Valid Prescription by the said chemist. By accepting Terms and Conditions to use this Technology Service, you hereby confirm that you are placing order only for fulfillment of valid prescription.
+You understand and agree that Flipkart provides only information and knowledge and acts as a bridge between users and the Sellers. All commercial/contractual terms and agreements are between users and Sellers. Flipkart is a communication medium. All orders are accepted and fulfilled by independent licensed retail chemists subject to verification of Valid Prescription by the said chemist. By accepting Terms and Conditions to use this Technology Service, you hereby confirm that you are placing order only for fulfilment of valid prescription.
 You understand and agree that selling, stocking, or exhibiting, or offering for sale, or distribution of Medicines, if any, at Flipkart is only by the third party Independent Licensed Retail Store (hereinafter referred to as "Pharmacy").
 Tobacco Products
 You agree and undertake that You will not use the Platform to transact for the purchase of Tobacco products on the Platform if You are below the age of eighteen years (twenty one if ordering in the state of Karnataka). While placing an order for tobacco products, You confirm that the delivery location is not within 100m of an Educational Institute. You also acknowledge that the delivery personnel may request a valid ID proof to confirm your age and that you shall comply with the request. Flipkart reserves the right to cancel your order in case of any transgressions.
 Buyer's arrangement with Issuing Bank:
 . All valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed between the Buyer and the respective Issuing Bank and payment instrument issuing company.
 . All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.
+\========================================================================
+\========================================================================
+Specific Terms for Insurance Services Offered on the Platform
+SECTION A: CORPORATE AGENCY & ISNP DISCLOSURES
+. Entity Status: Flipkart Internet Private Limited ("Flipkart", "We", "Us") is registered with the Insurance Regulatory and Development Authority of India ("IRDAI") as a Corporate Agent (Composite) holding Certificate of Registration No.CA0599. Flipkart operates an Insurance Self-Network Platform ("ISNP") across its websites and mobile applications.
+. Non-Underwriting Role: Flipkart acts purely as a licensed corporate agent intermediary facilitating the solicitation and sale of insurance policies issued by IRDAI-registered Insurers. Flipkart is NOT an insurance company, does not underwrite risks, nor does it guarantee claim approval or settlement. All risk assessment, coverage decisions, policy issuance, and claim servicing rest solely with the underwriting Insurer.
+SECTION B: OPTIONAL PURCHASES
+. Purely Optional Products: Attachment of insurance covers including but not limited to Mobile Protection, Extended Warranty, Appliance Damage Cover, or Motor Insurance on 2-Wheeler checkout to primary retail products is entirely voluntary and is not mandatory for purchase of any products or services on our Platform.
+. In compliance with Section 41 of the Insurance Act, 1938 and ISNP Guidelines Chapter III, Clause 13(h), we do not offer, and you are barred from accepting, any discount, rebate, or incentive to purchase insurance. Premiums must be paid in full by you, inclusive of statutory taxes.
+SECTION C: TELECOM (TRAI TCCCPR) & DIGITAL COMMUNICATIONS
+. Explicit Communication Consent: By initiating an insurance quote, purchasing a policy, or providing your mobile number on our platform, you provide express consent under TRAI TCCCPR regulations to receive transactional, servicing, and regulatory communications (via SMS, automated voice calls, or through any other medium).
+. Override of NDNC Status: This consent explicitly overrides any registration of your mobile number on the National Do Not Call (NDNC) registry for communications related to policy quotes, payment receipts, policy documents, renewal alerts, and claim servicing notifications.
+SECTION D: IT INTERMEDIARY RULES & CYBER SECURITY
+. Log Retention & Security: In compliance with the Information Technology Rules and IRDAI Cyber Security Framework, Flipkart retains electronic records, system audit logs, and transaction details within secure servers located in India for a minimum period of 180 days.
+. Platform Integrity: Any user attempting to breach security, submit fraudulent documentation, or alter digital proposal forms will face account suspension, policy cancellation, and reporting to relevant legal authorities.
+SECTION E: CANCELLATION & FREE-LOOK RIGHTS
+. Free-Look Period: Depending on the type of policy purchased on our ISNP, Individual policyholders have a Free-Look period of thirty (30) days from the date of receipt of the digital policy document (electronically or physically) to review the terms and conditions.
+. Cancellation Request: Customers may initiate cancellation during the Free-Look window via the Platform's customer service options or directly with the insurer. Refunds will be processed by the Insurer after deducting pro-rata risk premium and statutory charges (stamp duty/medical tests, etc), if any. All cancellation requests are subject to the insurer's terms and conditions.
+SECTION F: DISCLOSURE OF INFORMATION
+. You shall review and ensure the accuracy and correctness of the information provided by you, or fetched by us from other sources, in the insurance proposal form.
+. You must disclose all information material to the insurance cover purchased through our Platform throughout the duration of the policy, including at the time of renewal of the policy. Any non-disclosure may lead to the cancellation of insurance coverage or the rejection of claims.
+. You shall provide any additional information the insurer may require for policy servicing, renewal, or insurance claims.
+. We shall not be liable for any loss incurred by you due to the inaccuracy of your information or such non-disclosure.
+SECTION G: INSURER'S TERMS AND CONDITIONS
+. Terms and conditions of the respective insurer will apply to the insurance policy you purchase through our platform.
+. By purchasing the insurance policy, you acknowledge that you have read and understood the terms and condition, inclusions & exclusions, coverage details of the insurer carefully and that you accept the same.
+. Any violation of such terms and conditions may result in cancellation of your insurance coverage, or rejection of an insurance claim.
+. The insurance premiums displayed on our platform are indicative, and the insurer may change the final premium based on the information provided by you and its underwriting policy. Any such additional premium that the insurer may charge shall be borne by you. Non-payment of such additional premium may result in rejection of the insurance proposal.
+SECTION H: REQUEST FOR INFORMATION
+. We act as an Corporate Agent to distribute insurance products, and earn commission for the products we sell. You may reach out to us at InsuranceGrievance.Officer@flipkart.com in case you want to know the amount of commission that we have earned for a particular policy purchased by you through our platform.
+. If you require help while filling up the proposal form, or if you require the proposal form, policy document, customer information sheet, or any other document or information related to the insurance product you intend to purchase in any other language apart from English, please reach out to our customer support team at 08045163264. We will try to provide you with such information/ document in your preferred language, subject to availability.
+SECTION I: ISNP PROCESSES AND PROCEDURES
+We strive to provide you with the best service at the earliest possible time, however, in accordance with the regulatory requirements we follow the turnaround times (TAT) for various processes or services:
+. Decisions on the proposal :
+    Final determination shall be communicated within seven (7) business days following the successful submission of the proposal form, completion of KYC verification, and submission of any additional documents as required by the insurer.
+. Refund, Cancellation, Surrender, etc :
+    Refund of premiums following a successful cancellation prior to issuance of the policy will typically be processed within seven business days. Post issuance of the policy, policy surrender, cancellations, or modifications related refunds will be processed by the Insurer.
+. Resolution of Grievance: We shall promptly acknowledge receipt of any complaints or grievances submitted by you. We shall endeavour to resolve such complaints within 14 days from the date of receipt.
+. Payment Acknowledgment & Invoice: Consistent with standard Platform transactions, confirmation of premium remittance is generated instantaneously upon successful completion of the payment process. The actual invoice of the payment made, along with GST details, will be provided by the respective insurer.
+. Vehicle Inspection: The self-inspection of the vehicle is a digital DIY (do it yourself) procedure facilitated by our service partners. The underwriting insurer will typically communicate its final decision within one (1) business day following the submission of the inspection report.
+. KYC Verification: The validation and acceptance of submitted Know Your Customer documents shall typically be completed within one (1) business day post-submission.KYC Verification Timeline: Verification and fulfillment of the Know Your Customer requirements must be finalized by the policyholder within seventy-two (72) hours.
+. Claims: Upon submission of a claim through our platform, we shall promptly notify the concerned insurer and provide you with reasonable assistance in relation to the claim process. The claim decision solely rests with the concerned insurer. Subject to the receipt of all the information, documents and surveyor's report (wherever applicable), the insurer typically settles the claim in approximately 7 days.
+Document required to raise a claim:
+For the processing of a motor insurance claim, insurers typically mandate the submission of the following documentation:
+. Registration Certificate (RC) of the vehicle.
+. Driving Licence (DL): Mandatory for occurrences where the vehicle was operational or in motion.
+. Permanent Account Number (PAN): Required as per the specific underwriting insurer's internal mandates.
+. Comprehensive Vehicle Photographs capturing the extent of damages.
+. Copy of the valid Insurance Policy document.
+. Police Reports (FIR/Panchanama): Compulsory for incidents involving criminal theft, third-party liability/injury, or major accidental complexities.
+. Repair Estimates/Quotations: Sourced from the preferred workshop (generally a network garage for cashless facilitation).
+Important Note: While the aforementioned particulars are essential, the actual transmission of documentation or the digital claim form is typically managed through direct communication channels or dedicated Self-Survey Links provided by the insurer, and not within the current claim initiation interface of the Flipkart Platform.
+SECTION J: Partner Insurers:
+As a corporate agent, we have arrangements with multiple insurance companies to offer you a diverse range of insurance products, enabling you to select a product based on your requirement. We currently have arrangements with the following insurers:
+. United India Insurance Company Limited | [https://uiic.co.in/](https://uiic.co.in/)
+. ICICI Lombard General Insurance Company Limited | [https://www.icicilombard.com/](https://www.icicilombard.com/)
+. Go Digit General Insurance Limited | [https://www.godigit.com/](https://www.godigit.com/)
+You may visit the insurer's website for details like the insurer's complete product catalog, contact information, nearest branch details, or other relevant information.
+SECTION K:
+. Indemnification & Product Terms
+The terms and conditions of the respective underwriting Insurer govern the insurance policy purchased by you. The Insurer shall indemnify, defend, and hold harmless Flipkart, its directors, officers, and employees against any third-party claims, consumer disputes, regulatory proceedings, or losses arising from misrepresentations in insurance products, wrongful rejection of claims, or deficiencies in policy underwriting and claim servicing attributable to the Insurer.
+. Limitation of Liability
+To the maximum extent permitted by applicable Indian law, Flipkart's total aggregate liability for any direct claims, losses, or damages arising out of or in connection with the insurance services offered on the Platform shall be strictly capped at the total commission fee earned by Flipkart for the specific transaction. Under no circumstances shall Flipkart be liable for any indirect, incidental, punitive, or consequential damages. You bear the sole legal obligation of utmost good faith to ensure the complete accuracy and disclosure of all material facts in the proposal form. Flipkart bears no liability for policy cancellations, coverage disputes, or claim rejections resulting from inaccurate, misleading, or omitted information you provide.
+. Disclaimer
+Flipkart makes no representations, warranties, or guarantees, express or implied, regarding the accuracy, completeness, legality, availability, quality, or suitability of the insurance products, terms, underwriting decisions, or claim settlements provided by the Insurers. You explicitly acknowledge and agree that Flipkart does not underwrite any risk, issue policies, or approve claims, and shall not be held liable or responsible for any acts, omissions, errors, defaults, delays, or deficiency of services attributable to any third-party Insurer or service partner. Access to and use of the Platform's insurance services are at your sole risk
+. Dispute Resolution & Governing law
+These Terms of Use shall be governed by, interpreted, and construed in accordance with the laws of the Republic of India, without reference to its conflict-of-law principles.
+Any dispute, controversy, or claim arising out of, relating to, or in connection with these Terms, including the breach, termination, or invalidity thereof, or any dispute regarding the insurance products or services offered through the Platform, shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitral tribunal shall consist of a sole arbitrator appointed mutually by Flipkart and you. The seat and venue of arbitration shall be Bengaluru, Karnataka, India, and the arbitration proceedings shall be conducted strictly in the English language.
+Subject to the arbitration agreement herein, the courts of competent jurisdiction at Bengaluru, Karnataka shall have exclusive jurisdiction over any legal action, suit, or proceeding arising out of or in connection with these Terms.
 Customer Conduct
 Terms:
 A) Flipkart fosters diversity, inclusion, equity and protect the individuals who are engaged with us as delivery partners from any discrimination on grounds such as race, social origin, caste, ethnicity, nationality, gender, gender identity and expression, sexual orientation, disability, religion or belief, age or any other grounds.
+ |
 Should be included
+ |
+| --- | --- |
+|
 Clothing and Footwear
+ |
 Should be "New & Unworn" (other than for trial)
+ |
+| --- | --- |
+|
 Beauty, Health & Personal Care
+ |
 Should be "New & Unopened"
+ |
+| --- | --- |
+|
 Sports & Equipment
+ |
 Should be "New" and returned with original packaging
+ |
+| --- | --- |
+|
 Office Products
+ |
 Should be "New" and returned with original packaging
+ |
+| --- | --- |
+|
 Jewellery
+ |
 Should be "New" and returned with original packaging
+ |
+| --- | --- |
 If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.
 Shipping cost for returning the product shall be borne and incurred by the Seller.
 Replacement
 All shipping and other replacement charges shall be borne and incurred by the Seller.
 The following fees will be charged on orders:
 - Platform fee;
 - Offer Handling Fee;
+- Payment Handling Fee; and
+- Cash on Delivery Fee.
+- Payment Handling Fee;
+- Cash on Delivery Fee; and
+- Handling Fee (for select items only).
 - _Offer Handling Fee:_ Certain fee is charged to enable processing of bank offers on your order. This fee is non-refundable, cover the costs of processing payment offers; this fee is non-refundable, except on Minutes and grocery.
 - _Payment Handling Fee:_ Certain fee is charged for processing your chosen payment instrument/mode securely and making your transaction smooth and safe. to cover handling costs for this payment option. This fee is refundable upon order cancellation or return, except for corporate credit cards, and cash on delivery orders.
+- _Protect Promise Fee:_ Certain fee is charged to cover the cost of secured packaging cost and to for Open box delivery verification for your order. This fee is fully refundable if your order is cancelled or returned.
+- _Protect Promise Fee:_ Certain fee is charged to cover the cost of secured packaging cost and to for Open box delivery verification for your order. This fee is fully refundable if your order is cancelled or returned. This is for certain products only.
 - _Platform Fee:_ Certain fee is charged to enable a seamless and secure shopping experience on the platform cover platform operating. The platform fee may be waived off/discounted in some cases when coupon/ incentives provided by Flipkart are applied by the customers. However, if such order is cancelled/ returned as requested by the customer, platform fee becomes payable (without the discount or waiver applied earlier) and the same would be collected by Flipkart
 The Platform reserves the right to adjust service fees at its sole discretion, including variations based on delivery pincodes and other factors.
 Refund of Platform Fee
 a) If the order is lost or undelivered to the preferred location, the complete order amount will be refunded if paid online, including the platform fee net of discounts/ waivers.
 b) Platform charges net of discounts/ waivers will be refunded in case of a full order cancellation by Flipkart/ Seller;
+- _Cash on Delivery Fee:_ Certain fee is charged to cover the cost of handling and logistics required for Cash on Delivery orders handling costs for this payment option.
+_Cash on Delivery Fee:_ Certain fee is charged to cover the cost of handling and logistics required for Cash on Delivery orders handling costs for this payment option.
+_Handling Fee:_ Handling Fee: This is the fee applied to **_select_** items by seller to fulfil the orders. This fee is fully refundable if the order is cancelled or returned.
 Disputes (Resolutions) Policy
 Overview
 Generally, transactions are conducted smoothly on Flipkart. However, there may be some cases where both the Buyers and Sellers may face issues. At Flipkart, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.