Fast.com Fast.com Privacy Statement changes — dated 2021-03-16

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- communicate with you concerning our service so that we can send you consumer surveys and to assist you with customer service requests. These communications may be by various methods, such as email.

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### Disclosure of Information

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We disclose your information for certain purposes and to third parties, as described below:

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- **The Netflix family of companies**: We share your information with Netflix affiliates and subsidiaries as needed for: providing you with access to our services; providing customer support; making decisions about service improvements; and for other purposes described in the Use of Information section of this Privacy Statement.

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- The Netflix family of companies: We share your information with Netflix affiliates and subsidiaries as needed for: providing you with access to our services; providing customer support; making decisions about service improvements; and for other purposes described in the Use of Information section of this Privacy Statement.

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- **Service Providers**: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide communications, security, infrastructure and IT services, to customize, personalize and optimize our service, and to analyze and enhance data (including data about users' interactions with our service). In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).

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- Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide communications, security, infrastructure and IT services, to customize, personalize and optimize our service, and to analyze and enhance data (including data about users' interactions with our service). In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).

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- **Protection of Netflix and others**: Netflix and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Netflix, its users or the public, as required or permitted by law.

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- Protection of Netflix and others: Netflix and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Netflix, its users or the public, as required or permitted by law.

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- **Business transfers**: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

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- Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

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Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.

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You may also choose to disclose your information through social plugins and similar technologies. Social plugins and social applications are operated by the social networks themselves, and are subject to their terms of use and privacy policies.

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### Your Information and Rights

 ### Contacting Us
 For questions specifically about this Privacy Statement, or our use of your personal information, please contact our Data Protection Officer/Privacy Office by email at [privacy@netflix.com](mailto:privacy@netflix.com).
 The data controller of your personal information is [Netflix, Inc](https://help.netflix.com/legal/corpinfo). Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.
+### **Collection of Information**
+### Collection of Information
 We receive and store information about you such as:
+- **Information you provide to us**: We collect information you provide to us which includes:
+- Information you provide to us: We collect information you provide to us which includes:
     - information when you choose to provide test configuration preferences (including saving your device configuration), or otherwise provide information to us through the Fast.com service or elsewhere;
     - your name, email address, and telephone number. We may collect this information in a number of ways, including when you interact with Fast.com customer service or participate in surveys.
+- **Information we collect automatically**: We collect information about your use of our service, your interactions with us, as well as information regarding your network, network devices, and your computer, mobile phone or other internet connected devices you might use to access the Fast.com internet speed testing service (such as gaming systems, smart TVs, mobile devices, and set top boxes). This information includes:
+- Information we collect automatically: We collect information about your use of our service, your interactions with us, as well as information regarding your network, network devices, and your computer, mobile phone or other internet connected devices you might use to access the Fast.com internet speed testing service (such as gaming systems, smart TVs, mobile devices, and set top boxes). This information includes:
     - your activity on the Fast.com service, such as statistics on page views and the features of our service with which you interact;
     - your interactions with our emails;
     - details of your interactions with our customer service, such as the records of any email exchanges;
     - device IDs or other unique identifiers;
     - device and software characteristics (such as type and configuration), connection information such as speed and latency measurements, connection type (wifi, cellular), referring source (for example, referral URLs), IP address (which may tell us your general location and internet service provider (ISP)), browser and standard web server log information;
     - if you choose to save your test and UI configuration, we store such configuration in a locally stored object.
+- **Information from companies that integrate Fast.com**: We work with select companies such as providers of network monitoring products and services or internet service providers that integrate our Fast.com internet speed testing software into their products and services. In these cases, we receive the information outlined in the "Collection of Information" section of this Privacy Statement. These companies are responsible for ensuring you are provided sufficient notice and that they have appropriate authority to process your personal information, including sharing such information with us. These companies have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully.
+- Information from companies that integrate Fast.com: We work with select companies such as providers of network monitoring products and services or internet service providers that integrate our Fast.com internet speed testing software into their products and services. In these cases, we receive the information outlined in the "Collection of Information" section of this Privacy Statement. These companies are responsible for ensuring you are provided sufficient notice and that they have appropriate authority to process your personal information, including sharing such information with us. These companies have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully.
+- **Information from other sources**: We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include:
+- Information from other sources: We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include:
     - service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;
     - publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs).
 ### Use of Information
 - communicate with you concerning our service so that we can send you consumer surveys and to assist you with customer service requests. These communications may be by various methods, such as email.
 ### Disclosure of Information
 We disclose your information for certain purposes and to third parties, as described below:
+- **The Netflix family of companies**: We share your information with Netflix affiliates and subsidiaries as needed for: providing you with access to our services; providing customer support; making decisions about service improvements; and for other purposes described in the Use of Information section of this Privacy Statement.
+- The Netflix family of companies: We share your information with Netflix affiliates and subsidiaries as needed for: providing you with access to our services; providing customer support; making decisions about service improvements; and for other purposes described in the Use of Information section of this Privacy Statement.
+- **Service Providers**: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide communications, security, infrastructure and IT services, to customize, personalize and optimize our service, and to analyze and enhance data (including data about users' interactions with our service). In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).
+- Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide communications, security, infrastructure and IT services, to customize, personalize and optimize our service, and to analyze and enhance data (including data about users' interactions with our service). In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).
+- **Protection of Netflix and others**: Netflix and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Netflix, its users or the public, as required or permitted by law.
+- Protection of Netflix and others: Netflix and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Netflix, its users or the public, as required or permitted by law.
+- **Business transfers**: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.
+- Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.
 Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.
 You may also choose to disclose your information through social plugins and similar technologies. Social plugins and social applications are operated by the social networks themselves, and are subject to their terms of use and privacy policies.
 ### Your Information and Rights
 This Privacy Notice applies to California consumers and supplements the Privacy Statement.
 Personal Information We Collect
 We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("CCPA personal information"). We have collected the following categories of CCPA personal information from consumers within the last twelve (12) months:
+- **Identifiers**: "Identifiers" covers a broad range of information, including things like name, email address, telephone number, and IP address. We collect some CCPA personal information that falls into this category. For example, for if you contact Fast.com customer service we're going to have an email address. We collect IP addresses, identifiers from the devices you use to connect, and characteristics about the networks you use when you connect to our service online.
+- Identifiers: "Identifiers" covers a broad range of information, including things like name, email address, telephone number, and IP address. We collect some CCPA personal information that falls into this category. For example, for if you contact Fast.com customer service we're going to have an email address. We collect IP addresses, identifiers from the devices you use to connect, and characteristics about the networks you use when you connect to our service online.
+- **Commercial information**: This includes information about products or services considered, obtained or purchased.
+- Commercial information: This includes information about products or services considered, obtained or purchased.
+- **Internet or other electronic network activity information**: Fast.com internet speed testing service is an online service, so we collect CCPA personal information in this category, like your interactions with our service.
+- Internet or other electronic network activity information: Fast.com internet speed testing service is an online service, so we collect CCPA personal information in this category, like your interactions with our service.
+- **Geolocation data**: Our applications don't collect precise geolocation data from GPS sensors. However, we do collect IP addresses from which we can determine your general location.
+- Geolocation data: Our applications don't collect precise geolocation data from GPS sensors. However, we do collect IP addresses from which we can determine your general location.
 Uses of CCPA personal information
 We use categories of CCPA personal information listed above for the purposes noted in the Use of Information section of our Privacy Statement. For ease of reference, we repeat that section below:
 We use information to provide, analyze, administer, enhance the Fast.com speed testing service and the Netflix service performance. For example, we use such information to:
 - communicate with you concerning our service so that we can send you consumer surveys and to assist you with customer service requests. These communications may be by various methods, such as email.
 Categories of CCPA personal information disclosed for a business purpose
 We disclose the categories of CCPA personal information listed below for business purposes. (Please see the Disclosure of Information section of our Privacy Statement for additional details that may be of interest to you.)
+- **Identifiers**: We may disclose identifiers for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer, law enforcement, courts, governments and regulatory agencies.
+- Identifiers: We may disclose identifiers for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer, law enforcement, courts, governments and regulatory agencies.
+- **Commercial information**: We may disclose commercial information for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.
+- Commercial information: We may disclose commercial information for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.
+- **Internet or other electronic network activity information**: We may disclose these types of information for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.
+- Internet or other electronic network activity information: We may disclose these types of information for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.
+- **Geolocation data**: We may disclose geolocation data for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.
+- Geolocation data: We may disclose geolocation data for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.
 Sources of CCPA personal information
 We explain our sources of information in the Collection of Information section of our Privacy Statement. (Please see that section for more information that may be of interest to you.) For ease of reference, in regard to CCPA personal information these are:
 - You (the consumer) when you provide us CCPA personal information directly, and when we collect it automatically based on your interactions with us (for example, through your computer, mobile phone or other internet connected device you use to access our service (such as gaming systems, smart TVs, and set top boxes).
 You can assert these rights only where we receive a verified request from you. For information on how to exercise your rights, please see the [Your Information and Rights]() section above.
 If you are a consumer under the CCPA and wish to contact us through an authorized agent, the authorized agent can submit a request on your behalf at [privacy@netflix.com](mailto:privacy@netflix.com) along with a statement signed by you certifying that the agent is authorized to act on your behalf. In order to verify the request and your identity, we may ask you to verify your identity. To make requests, or if you have a question regarding our privacy practices, please contact our Data Protection Officer/Privacy Office at [privacy@netflix.com](mailto:privacy@netflix.com).
 We may not be able to fulfill requests to exercise rights under CCPA, including the right to know or delete CCPA personal information because we only collect limited information about users, and we are unable to verify requests to the standard required by the CCPA.
+**Last Updated:** March 16, 2021