Privacy and Cookie Policy
This update to EA's Privacy and Cookie Policy is entirely cosmetic. It capitalizes 'Xbox' as 'XBOX' throughout, swaps an outdated opt-out link for a current one, and updates two reference URLs (a California regulations page and an EU data protection authority page). No data collection, sharing, retention, or user rights language was changed.
Cosmetic change: formatting, typos, or contact details.
| 49 | 49 | |
| 50 | 50 | ⓘ We may receive information about you from third parties, such as Sony, Microsoft, Nintendo, Google, mobile platforms, or third-party authenticators that you use to sign in to our Services. |
| 51 | 51 | |
| 52 | 52 | We may receive information about you contained in third-party user accounts when you use EA online Services on or through third-party gaming platforms, such as those listed below. This information is provided to EA as part of establishing or linking an EA Account, which is necessary to access EA's online services. We may also receive information from the third-party gaming platforms that you use for the purpose of delivering or analyzing the performance of EA marketing. Your use of EA online Services through these third parties indicates your agreement for the transfer of this information. Examples of information we receive when creating EA Accounts for our recently released titles are provided below. We never receive your credit card number or other financial information from these third parties as part of establishing or linking an EA Account. |
| 53 | 53 | |
| 54 | 54 | - **PlayStation®3 system, PlayStation®4 system, & PlayStation®5 console.** Sony provides information from your account for PlayStation™Network such as your Online ID, email address, country, language, friend list, date of birth, and certain preferences. |
| 55 | - **Xbox network.** Microsoft provides information such as your Gamertag, email address, country, language, friend list, date of birth, and certain preferences. | |
| 55 | - **XBOX network.** Microsoft provides information such as your Gamertag, email address, country, language, friend list, date of birth, and certain preferences. | |
± CHANGEDCapitalization change for 'Xbox' brand name The document now writes 'XBOX' in all caps instead of 'Xbox' in several places describing Microsoft's platform. This is just a stylistic/branding correction, not a change in meaning. | ||
| 56 | 56 | - **Wii / Wii U / Nintendo Switch™ / Nintendo Switch™ 2.** Nintendo provides (as applicable to the device you have) information such as your Mii character, nickname, Nintendo Network ID, Nintendo Account, country, language, friend list, and certain preferences. |
| 57 | 57 | |
| 58 | 58 | **Social Gaming Platforms.** When you use third-party social gaming platforms (such as Discord or Twitch) and link your EA Account, we may receive information associated with your account on those platforms. Please review the notices presented to you when linking your accounts for details on the information EA receives. |
| 59 | 59 | |
| 60 | 60 | **Mobile Platforms.** If you play or purchase our games on your mobile device or tablet, we receive information about you from the app stores and other mobile platform providers. This information may include your username or device ID and the fact that you made a purchase, as applicable, but does not include any financial information. Some of our mobile platforms may send information to us that you authorize them to provide. Our mobile games also may request additional personal information from you, such as push notification tokens or contact list, however, we will collect this information only if you provide us with permission. |
| 61 | 61 | |
| 110 | 110 | - Domain type, IP address, size of the advertisement; |
| 111 | 111 | - Your interaction, if any, with the ad; and |
| 112 | 112 | - Advertisement response. |
| 113 | 113 | |
| 114 | 114 | Third-party advertising companies may combine the information collected in the context of delivering an offer to you via our Services with other information they have independently collected over time and/or across different websites. Many of these companies collect and use information pursuant to their own privacy policies. A list of ad serving companies that operate their own networks on our Services, their privacy notices, as well as how to opt-out to the extent applicable can be found at [privacyappendix.ea.com](https://tos.ea.com/legalapp/WEBPRIVACYAPPENDIX/US/en/PC/). |
| 115 | 115 | |
| 116 | To learn more about some of these ad networks' practices, or to opt-out of third-party targeted advertising, you can also visit [www.networkadvertising.org](https://www.networkadvertising.org/), [www.aboutads.info/choices](https://www.aboutads.info/choices/), [youradchoices.ca](https://youradchoices.ca/), or [www.youronlinechoices.eu](https://www.youronlinechoices.eu/). Note that opting-out does not mean you won't see ads; rather, it means that the advertising you see may not be as relevant to you. | |
| 116 | To learn more about some of these ad networks' practices, or to opt-out of third-party targeted advertising, you can also visit [thenai.org/how-to-opt-out](https://thenai.org/how-to-opt-out/), [www.aboutads.info/choices](https://www.aboutads.info/choices/), [youradchoices.ca](https://youradchoices.ca/), or [www.youronlinechoices.eu](https://www.youronlinechoices.eu/). Note that opting-out does not mean you won't see ads; rather, it means that the advertising you see may not be as relevant to you. | |
± CHANGEDUpdated ad opt-out link A broken or outdated link to opt out of third-party targeted advertising (previously pointing to networkadvertising.org) was replaced with a working link to the Network Advertising Initiative's opt-out page. | ||
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| 118 | 118 | ### D. Anti-Cheat, Inappropriate Content, and Fraud Prevention Technologies |
| 119 | 119 | |
| 120 | 120 | We strive to provide a safe and fair gaming environment for all players. When you use our Services, we or third parties may use cookies and similar technologies, collect data about or from your machine or device, which may include a machine "fingerprint" or "hash" of your machine components, and gather other evidence about your gameplay, machine state, or participation in our Services for fraud prevention, security, cheat detection, and authentication purposes. We may also monitor publicly-available information, third-party sites, and/or use anti-cheat technology within our Services, including automated anti-fraud and abuse algorithms. If you believe your access to our games and/or Services was blocked by this technology in error, please contact us at [EA Help](https://help.ea.com/). |
| 121 | 121 | |
| 122 | 122 | We may also monitor, record, review, and retain voice or text communications, and other user-generated Content ("UGC", as defined in our [User Agreement](https://www.ea.com/legal/user-agreement)), in our Services for purposes of moderating inappropriate Content that violate our policies (like our [Positive Play Charter](https://www.ea.com/commitments/positive-play/charter)). Moderation includes detecting, investigating and removing inappropriate UGC, as well as potentially sanctioning those players whose activities we find as violating our policies. |
| 172 | 172 | ## 4. Who May Receive Your Information |
| 173 | 173 | |
| 174 | 174 | ⓘ We may disclose your personal information to the categories of recipients we describe in this section, such as to provide our Services and to deliver advertisements. |
| 175 | 175 | |
| 176 | 176 | **Service providers.** Vendors and other service providers that help us operate our business and provide you with Services may receive your personal information. We require that any service provider processing your personal information only do so on our behalf and for purposes consistent with this policy, such as the purposes described in [Section 3: How We Use Your Information](https://www.ea.com/legal/privacy-and-cookie-policy). |
| 177 | 177 | |
| 178 | **Business partners.** We may provide personal information to business partners with whom we jointly offer Services. These partners include the companies that provide the platform on which you play our games, such as Sony (PlayStation®4 system or PlayStation®5 console), Microsoft (Xbox), or others. | |
| 178 | **Business partners.** We may provide personal information to business partners with whom we jointly offer Services. These partners include the companies that provide the platform on which you play our games, such as Sony (PlayStation®4 system or PlayStation®5 console), Microsoft (XBOX), or others. | |
| 179 | 179 | |
| 180 | 180 | **Affiliates and subsidiaries.** We may disclose personal information to other companies in which we have an ownership interest as necessary for the purposes outlined in this policy. |
| 181 | 181 | |
| 182 | 182 | **Advertising partners.** Through our Services, we may allow third-party advertising partners to use technologies and other tracking tools to collect information regarding your use of EA's Services and your device (such as your IP address, mobile identifiers, pages visited, location, browser information, time of day). We also may share information relating to your device and your use of our Services with our third-party advertising partners so they may deliver targeted advertisements to you when you visit third-party services and websites within their networks. This practice is commonly referred to as "interest-based advertising," "online behavioral advertising," or "targeted advertising." |
| 183 | 183 | |
| 184 | 184 | Please refer to [Section 2(C): Ad Serving Technologies](https://www.ea.com/legal/privacy-and-cookie-policy) for more detail regarding online advertising, as well as [Section 8: Your Choices and Controls](https://www.ea.com/legal/privacy-and-cookie-policy) regarding your relevant choices and controls. |
| 188 | 188 | **Disclosure in the event of merger, sale, or other asset transfer.** In the event of a reorganization, divestiture, merger, sale, or bankruptcy, we may transfer all information we collect to the relevant third party and will obtain your consent to do so if required by law or contract. |
| 189 | 189 | |
| 190 | 190 | **Third-party plugins.** When third-party technologies or social tools are integrated into our Services, those third parties may collect information about your use of our Services. An example is the Facebook "Like" button. |
| 191 | 191 | |
| 192 | 192 | In certain instances (such as on our websites), our Services incorporate YouTube videos and use YouTube API Services. This integration is subject to the [YouTube Terms of Service](https://www.youtube.com/t/terms), and may result in the collection of your personal information by Google according to the [Google Privacy Policy](https://policies.google.com/privacy). If you have authorized us to receive your YouTube or other Google information, such as through logging in to our Services through your Google Account, you may manage your authorization (including revocation) through the [Google Security Settings](https://security.google.com/settings/security/permissions). You may also have other rights with respect to your personal information that we have collected, as described in [Section 8: Your Choices and Controls](https://www.ea.com/legal/privacy-and-cookie-policy). |
| 193 | 193 | |
| 194 | **Cross-platform sharing.** Some of our games allow you to connect and play with friends and members of a game's community, regardless of what platform they play on. For example, someone on an Xbox could join a match with a player who is using a PlayStation®4 system or PlayStation®5 console. We call this ability to match players across platforms "Cross-Play." When Cross-Play is enabled and you play with someone on another platform, that other platform may receive your platform's ID (such as Xbox Gamertag, or Online ID of your account for PlayStation™Network) along with other information necessary to enable Cross-Play. In addition, we may provide information regarding your use of Cross-Play features to the platform on which you play our games. You can change your Cross-Play preferences by visiting the game's or your platform's settings menus. | |
| 194 | **Cross-platform sharing.** Some of our games allow you to connect and play with friends and members of a game's community, regardless of what platform they play on. For example, someone on an XBOX could join a match with a player who is using a PlayStation®4 system or PlayStation®5 console. We call this ability to match players across platforms "Cross-Play." When Cross-Play is enabled and you play with someone on another platform, that other platform may receive your platform's ID (such as XBOX Gamertag, or Online ID of your account for PlayStation™Network) along with other information necessary to enable Cross-Play. In addition, we may provide information regarding your use of Cross-Play features to the platform on which you play our games. You can change your Cross-Play preferences by visiting the game's or your platform's settings menus. | |
| 195 | 195 | |
| 196 | 196 | Some of our games may also allow you to continue progress on a game between platforms, as well as enable the ability for your purchases on one platform to be available on another platform. We will share your information with platforms to the extent necessary to enable these features. |
| 197 | 197 | |
| 198 | Other platforms receiving your information may include Sony (PlayStation®4 system or PlayStation®5 console), Microsoft (Xbox), Nintendo (Nintendo Switch), Valve (Steam), Epic, and additional platforms as they become available for these features. Your information received by these platforms may be subject to their respective privacy notices. | |
| 198 | Other platforms receiving your information may include Sony (PlayStation®4 system or PlayStation®5 console), Microsoft (XBOX), Nintendo (Nintendo Switch), Valve (Steam), Epic, and additional platforms as they become available for these features. Your information received by these platforms may be subject to their respective privacy notices. | |
| 199 | 199 | |
| 200 | 200 | **With your consent.** We may disclose your information to other recipients with your express consent, unless otherwise described above. For example, you may agree to us sharing your information with a certain company or organization to hear about their products, services, or promotions, or if you tell us that you want to link your EA Account with another company's services. These recipients will process the information you agree to share according to their respective privacy notices. |
| 201 | 201 | |
| 202 | 202 | ## 5\. Where We Hold Your Information |
| 203 | 203 | |
| 204 | 204 | ⓘ We store and process your information in the United States and other countries where we operate. When we do this, we utilize technical, physical, and administrative safeguards to meet data transfer requirements set by various privacy laws, such as the European General Data Protection Regulation. |
| 331 | 331 | - Approximate (coarse) geolocation data; such as location data derived from IP address or device settings; |
| 332 | 332 | - Audio or Electronic information; such as when you play our games, play certain multiplayer modes, use chat features, or participate in competitive game modes or live events; |
| 333 | 333 | - Inferences; such as consumer preferences drawn from the above. |
| 334 | 334 | |
| 335 | 335 | This information may have been sold or shared with our advertising partners for the purposes described in the respective paragraph of [Section 4: Who May Receive Your Information.](https://www.ea.com/legal/privacy-and-cookie-policy) |
| 336 | 336 | |
| 337 | We do not "sell" or "share," as those terms are defined under the CCPA, personal information of consumers under 16 years of age. We also only use or disclose "sensitive personal information," as defined under the CCPA, for the purposes specified in Section 7027(m) of the [California Consumer Privacy Act Regulations](https://cppa.ca.gov/regulations/pdf/cppa_regs.pdf). | |
| 337 | We do not "sell" or "share," as those terms are defined under the CCPA, personal information of consumers under 16 years of age. We also only use or disclose "sensitive personal information," as defined under the CCPA, for the purposes specified in Section 7027(m) of the [California Consumer Privacy Act Regulations](https://cppa.ca.gov/regulations/). | |
± CHANGEDUpdated link to California Consumer Privacy Act regulations The link reference for the CCPA regulations was updated to a new URL on the same regulator's site. The underlying rule referenced is unchanged. | ||
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| 339 | 339 | We retain the information we collect for as long as necessary to provide our Services, and we may retain that information beyond that period if necessary for legal, operational, or other legitimate reasons. |
| 340 | 340 | |
| 341 | 341 | Please review [Your Choices](https://www.ea.com/legal/privacy-portal) related to the sale and sharing of your personal information for cross-context behavioral advertising purposes (also known as targeted advertising). |
| 342 | 342 | |
| 343 | 343 | For additional details, please review our overall [Privacy and Cookie Policy](https://www.ea.com/legal/privacy-and-cookie-policy). |
| 368 | 368 | To contact EA, including our Data Protection Officer, you can also use the following address: Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065. Electronic Arts Inc.'s representative in the European Union is Electronic Arts Ireland Limited, Parkmore West Business Park, 1, Ballybrit, Galway, H91 Y2R5, Ireland. Electronic Arts Inc.'s representative in the United Kingdom is Electronic Arts Limited, Onslow House, Onslow Street, Guildford, GU1 4TN, United Kingdom. |
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| 370 | 370 | ⓘ You may have the right to contact your Data Protection Authority. |
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| 372 | 372 | If you have a concern about how we collect and use information, please contact us. You also have the right to contact your local Data Protection Authority if you prefer, such as: |
| 373 | 373 | |
| 374 | - [Data Protection Authorities in the EEA](https://edpb.europa.eu/about-edpb/board/members_en); | |
| 374 | - [Data Protection Authorities in the EEA](https://www.edpb.europa.eu/about-edpb/our-members_en); | |
± CHANGEDUpdated link to EEA Data Protection Authorities list The hyperlink for finding your local EU data protection authority was updated to a new URL on the same EU regulator's website. | ||
| 375 | 375 | - [Swiss authorities](https://www.edoeb.admin.ch/edoeb/en/home/deredoeb/kontakt.html); |
| 376 | 376 | - [UK authority](https://ico.org.uk/global/contact-us/). |
| 377 | 377 | |
| 378 | 378 | Where appropriate, your local data protection authority may also forward the matter to the Department of Commerce or FTC for consideration. |
| 379 | 379 | |
| 380 | 380 | If you have an unresolved concern over our data practices that we have not addressed satisfactorily, please contact our [U.S.-based third-party dispute resolution provider](https://feedback-form.truste.com/watchdog/request) (free of charge). |