| 1 | | - [• Your privacy on Deezer Updated September 2025]() |
| 2 | | - [• Your privacy on Deezer Updated June 2022]() |
| 1 | ## Ihre Privatsphäre auf Deezer |
| 3 | 2 | |
| 4 | | ## Your privacy on Deezer |
| 3 | ### Stand: Dezember 2021 |
| 5 | 4 | |
| 6 | | ### Updated September 2025 |
| 5 | Bei Deezer nehmen wir Ihre Privatsphäre sehr ernst, und wir wollen, dass Sie sich mit der Art und Weise, auf die wir Ihre personenbezogenen Daten verarbeiten, wohlfühlen. Diese Datenschutzerklärung soll Ihnen daher transparente und wichtige Informationen darüber geben, wie wir Ihre Daten [erheben](), [verwenden](), [speichern](), [schützen]() und [weitergeben]() und wie Sie Ihre [Rechte]() in Bezug auf diese Daten ausüben können. |
| 7 | 6 | |
| 8 | | At Deezer, we care about your privacy and we want you to be comfortable with how we use your personal data. This Privacy Notice is therefore designed to provide you with transparent and important information on how we [collect](), [use](), [retain](), [protect]() and [share]() your data, and how you can exercise your [rights]() over it. |
| 7 | Wenn Sie Fragen zu dieser Datenschutzerklärung oder zu unseren Datenschutzpraktiken haben, sich an unseren Kundendienst oder Datenschutzbeauftragten wenden oder eine Beschwerde einreichen möchten, können Sie uns über dieses [Formular](https://support.deezer.com/hc/de/requests/new) kontaktieren. |
| 9 | 8 | |
| 10 | | It applies to all your use of Deezer streaming services as users (on the website, via the app, on all devices, to customize your user experience, link your Deezer account to another application, or access free service, paid plan or try & buy option), and all other Deezer services that would reference this Privacy Notice. Deezer may develop and offer new or additional services. These will also be subject to this Policy unless stated otherwise. |
| 9 | ## Erhebung personenbezogener Daten |
| 11 | 10 | |
| 12 | | If you have any questions about this Privacy Notice or our privacy practices, would like to contact our Customer Care or Data Protection Officer, or would like to submit a complaint, you can contact us through this [form](https://support.deezer.com/hc/en-gb/requests/new). |
| 11 | Zu den personenbezogenen Daten gehören Daten, die Sie direkt identifizieren (z. B. Ihr Name), Daten, die Sie indirekt identifizieren (z. B. Ihre E-Mail-Adresse oder Telefonnummer), und Daten, die mit Ihnen in Verbindung gebracht werden können (z. B. Ihr Wiedergabeverlauf oder Ihre bevorzugten Inhalte). |
| 13 | 12 | |
| 14 | | ## Collection of personal data |
| 13 | Obwohl Sie bei der Registrierung bei Deezer keine Daten angeben müssen, die Sie direkt und persönlich identifizieren, betrachten wir alle Daten, die mit Ihnen in Verbindung gebracht werden können, als personenbezogen und behandeln sie auch so. |
| 15 | 14 | |
| 16 | | Personal data includes data that directly identifies you (such as your name), data that indirectly identifies you (such as your email address or phone number), and data that can be linked to you (such as your listening history or favorite content). |
| 15 | Wenn Sie sich bei Deezer anmelden und unseren Dienst nutzen, erheben wir die folgenden personenbezogenen Daten: |
| 17 | 16 | |
| 18 | | Although registering with Deezer does not require you to provide data that directly and personally identifies you, we consider any data that may be linked to you as personal, and we treat it as such. |
| 17 | #### Kontaktdaten |
| 19 | 18 | |
| 20 | | We collect the following personal data when you sign up to Deezer and use our service. |
| 19 | Name, E-Mail-Adresse\*, Telefonnummer, Logins sozialer Netzwerke, Alter\*, Geschlecht |
| 20 | Von Ihnen oder Ihrem Serviceanbieter bereitgestellt, wenn Sie sich bei Deezer anmelden |
| 21 | 21 | |
| 22 | | #### Contact info |
| 22 | #### Kennungen |
| 23 | 23 | |
| 24 | | Name, email address\*, mobile phone number, social logins, age\*, gender |
| 25 | | Provided by you or your service provider when you sign up to Deezer |
| 24 | Nutzer-ID\*, Geräte-IDs |
| 25 | Nutzer-ID, die von uns zugewiesen wird, wenn Sie sich bei Deezer anmelden, Geräte-IDs, die von uns erhoben werden, wenn Sie Deezer nutzen. |
| 26 | 26 | |
| 27 | | #### Identifiers |
| 27 | #### Finanzielle Informationen |
| 28 | 28 | |
| 29 | | User ID\*, device IDs |
| 30 | | User ID assigned by us when you sign up to Deezer, device IDs collected by us when you use Deezer. |
| 29 | Zahlungsinformationen\*, Transaktionen\* |
| 30 | Von Ihnen bereitgestellt, wenn Sie ein kostenpflichtiges Abonnement oder ein Try & Buy-Angebot abschließen. |
| 31 | 31 | |
| 32 | | #### Financial info |
| 32 | #### Standort |
| 33 | 33 | |
| 34 | | Payment info\*, transactions\* |
| 35 | | Provided by you when you subscribe to a paid plan or a try & buy offer. |
| 34 | Grober Standort (IP-Adresse) |
| 35 | Wird von uns erhoben, wenn Sie sich anmelden und Deezer nutzen. |
| 36 | 36 | |
| 37 | | #### Location |
| 37 | #### Nutzungsdaten |
| 38 | 38 | |
| 39 | | IP address\* which serves along with other technical data such as device's language settings or currency payments and content accessible to determine coarse location\* (country, region or state) |
| 40 | | Collected by us when you sign in and use Deezer. |
| 39 | Produktinteraktion (einschließlich Wiedergabedaten)\*, Werbedaten\* |
| 40 | Werden von uns erhoben, wenn Sie Deezer nutzen oder mit Werbung interagieren. |
| 41 | 41 | |
| 42 | | #### Usage data |
| 42 | #### Nutzerinhalte |
| 43 | 43 | |
| 44 | | Product interaction (including streaming, browsing data)\*, advertising data\* (including ad identifier of The Trade Desk as detailed in privacy settings). |
| 45 | | Collected by us when you use Deezer or when you interact with ads or transmitted by third-parties authorized by you to share data with us. |
| 44 | Fotos, Audiodaten\*, Anfragen an den Kundendienst |
| 45 | Von Ihnen bereitgestellt, wenn Sie Deezer nutzen oder unseren Kundendienst kontaktieren. |
| 46 | 46 | |
| 47 | | #### User content |
| 47 | #### Suchverlauf |
| 48 | 48 | |
| 49 | | Photos, audio data\*, voice data, Customer Care requests |
| 50 | | Provided by you when you use Deezer or when you contact our Customer Care. |
| 49 | Auf Deezer durchgeführte Suchen\* |
| 50 | Von Ihnen bereitgestellt, wenn Sie Inhalte auf Deezer suchen. |
| 51 | 51 | |
| 52 | | #### Search history |
| 52 | #### Diagnosedaten |
| 53 | 53 | |
| 54 | | Searches performed on Deezer\* |
| 55 | | Provided by you when you search content on Deezer. |
| 54 | Absturzdaten, Leistungsdaten |
| 55 | Werden von uns erhoben, wenn der Dienst während der Nutzung von Deezer abstürzt. |
| 56 | 56 | |
| 57 | | #### Diagnostics and Security |
| 57 | Die mit einem \* gekennzeichneten Daten sind erforderlich, damit Sie sich bei Deezer anmelden, eines unserer kostenpflichtigen Abonnements oder ein Try & Buy-Angebot abschließen oder unseren Dienst und seine Funktionen nutzen können. |
| 58 | 58 | |
| 59 | | Crash data, performance data, behavioral data (device's sensor and usage data)\* |
| 60 | | Collected by us to secure access and use of Deezer. |
| 59 | ## Verwendung personenbezogener Daten |
| 61 | 60 | |
| 62 | | Data marked with an \* is required to allow you to sign up to Deezer, to subscribe to one of our paid plans or try & buy offers, or to use our service and its features. |
| 61 | Wir verwenden Ihre Daten nur, wenn wir eine rechtliche Grundlage dafür haben. Je nach den Umständen können wir Ihre Daten mit Ihrer Einwilligung verarbeiten, weil dies zur Erfüllung [unseres Vertrags mit Ihnen](https://www.deezer.com/legal/cgu) oder zur Einhaltung von Gesetzen erforderlich ist oder weil wir glauben, dass die Verarbeitung in unserem oder dem berechtigten Interesse Dritter liegt (sofern nicht Ihre Interessen, Rechte und berechtigten Erwartungen Vorrang gegenüber solchen Interessen haben). |
| 63 | 62 | |
| 64 | | ## Use of personal data |
| 63 | Wir verwenden keine Algorithmen, um Entscheidungen zu treffen, die Sie ohne menschliche Überprüfung erheblich beeinträchtigen würden. Wir verwenden Ihre Daten nur für die unten beschriebenen Zwecke. |
| 65 | 64 | |
| 66 | | We use your data for the purposes detailed below in this section and only when we have a legal basis to do so., as provided by applicable data protection regulation. Depending on the circumstances, we may process your data (i) with your consent, (ii) because it is necessary to fulfill [our contract with you](https://www.deezer.com/legal/cgu) or (iii) comply with the law, or (iv) because we believe that the processing is in our or others' legitimate interests (provided that such interests don't override your interests, rights, and legitimate expectations). |
| 65 | #### Funktionalität der App |
| 67 | 66 | |
| 68 | | We don't use any algorithms to make any decision that would significantly affect you without human review. We only use your data for the purposes described below. |
| 67 | Wir verwenden Ihre Daten, um Ihnen zu ermöglichen, sich bei Deezer anzumelden, Audioinhalte zu suchen und abzuspielen, Ihre Favoriten und Playlists zu verwalten und Inhalte mit anderen Personen zu teilen. |
| 69 | 68 | |
| 70 | | #### App functionality |
| 69 | #### Kontaktdaten |
| 71 | 70 | |
| 72 | | We use your data below to enable you to sign in to Deezer, search and play audio content, manage your favorites and playlists, and share content with other people, as necessary for the performance of our contract with you. |
| 71 | E-Mail-Adresse, Telefonnummer, Logins sozialer Netzwerke |
| 73 | 72 | |
| 74 | | #### Contact info |
| 73 | #### Kennungen |
| 75 | 74 | |
| 76 | | Email address, mobile phone number, social logins |
| 75 | Nutzer-ID, Geräte-IDs |
| 77 | 76 | |
| 78 | | #### Identifiers |
| 77 | #### Standort |
| 79 | 78 | |
| 80 | | User ID, device IDs |
| 79 | Grober Standort |
| 81 | 80 | |
| 82 | | #### Location |
| 81 | #### Nutzungsdaten |
| 83 | 82 | |
| 84 | | Coarse location (via IP address) |
| 83 | Produktinteraktion |
| 85 | 84 | |
| 86 | | #### Usage data |
| 85 | #### Nutzerinhalte |
| 87 | 86 | |
| 88 | | Product interaction |
| 87 | Audiodaten |
| 89 | 88 | |
| 90 | | #### User content |
| 89 | #### Suchverlauf |
| 91 | 90 | |
| 92 | | Audio data, voice data |
| 91 | Suchen |
| 93 | 92 | |
| 94 | | #### Search history |
| 93 | ### Produktpersonalisierung |
| 95 | 94 | |
| 96 | | Searches |
| 95 | Wir verwenden Ihre Daten, um Ihnen die Möglichkeit zu bieten, Ihr Profil und Ihre Playlists zu personalisieren, und um Ihnen Inhaltsempfehlungen auf der Grundlage Ihres Wiedergabeverlaufs und Ihrer bevorzugten Inhalte zu geben. |
| 97 | 96 | |
| 98 | | ### Product personalization |
| 97 | #### Kontaktdaten |
| 99 | 98 | |
| 100 | | We use your data below to enable you to personalize your profile and playlists, and to provide you with content recommendations based on your listening history and favorite content pursuant to our contract with you. |
| 99 | Name, Alter, Geschlecht |
| 101 | 100 | |
| 102 | | #### Contact info |
| 101 | #### Kennungen |
| 103 | 102 | |
| 104 | | Name, age, gender |
| 103 | Nutzer-ID, Geräte-IDs |
| 105 | 104 | |
| 106 | | #### Identifiers |
| 105 | #### Standort |
| 107 | 106 | |
| 108 | | User ID, device IDs |
| 107 | Grober Standort |
| 109 | 108 | |
| 110 | | #### Location |
| 109 | #### Nutzungsdaten |
| 111 | 110 | |
| 112 | | Coarse location (via IP address) |
| 111 | Produktinteraktion |
| 113 | 112 | |
| 114 | | #### Usage data |
| 113 | #### Nutzerinhalte |
| 115 | 114 | |
| 116 | | Product interaction |
| 115 | Fotos |
| 117 | 116 | |
| 118 | | #### User content |
| 117 | #### Suchverlauf |
| 119 | 118 | |
| 120 | | Photos |
| 119 | Suchen |
| 121 | 120 | |
| 122 | | #### Search history |
| 121 | ### Zahlungen und Tantieme |
| 123 | 122 | |
| 124 | | Searches |
| 123 | Wir verwenden Ihre Daten, um Ihre Zahlung zu verarbeiten, wenn Sie ein kostenpflichtiges Abonnement oder ein Try & Buy-Angebot abschließen, um unsere steuerlichen und buchhalterischen Pflichten zu erfüllen und um Tantieme an Musiklabels und Plattenfirmen zu zahlen. Wir verwenden einen externen Zahlungsanbieter und speichern daher die Daten Ihrer Zahlungsmethode nicht. |
| 125 | 124 | |
| 126 | | ### Payment and royalties |
| 125 | #### Kontaktdaten |
| 127 | 126 | |
| 128 | | We use your data to process your payment when subscribing to a paid plan or a try & buy offer, as required under our contract with you, fulfill our tax and accounting obligations, pay royalties to music labels and record companies and comply with law. We use external payment providers and therefore don't store your payment method details. |
| 127 | E-Mail-Adresse, Telefonnummer |
| 129 | 128 | |
| 130 | | #### Contact info |
| 129 | #### Kennungen |
| 131 | 130 | |
| 132 | | Email address, mobile phone number |
| 131 | Nutzer-ID |
| 133 | 132 | |
| 134 | | #### Identifiers |
| 133 | #### Finanzielle Informationen |
| 135 | 134 | |
| 136 | | User ID |
| 135 | Zahlungsinformationen, Transaktionen |
| 137 | 136 | |
| 138 | | #### Financial info |
| 137 | #### Standort |
| 139 | 138 | |
| 140 | | Payment info, transactions |
| 139 | Grober Standort |
| 141 | 140 | |
| 142 | | #### Location |
| 141 | #### Nutzungsdaten |
| 143 | 142 | |
| 144 | | Coarse location (via IP address) |
| 143 | Produktinteraktion |
| 145 | 144 | |
| 146 | | #### Usage data |
| 145 | ### Sicherheit und Betrugsprävention |
| 147 | 146 | |
| 148 | | Product interaction |
| 147 | Wir verwenden Ihre Daten, um die ständige Sicherheit, Vertraulichkeit, Integrität, Verfügbarkeit und Belastbarkeit unseres Dienstes zu überwachen und zu gewährleisten und um eine betrügerische Nutzung zu verhindern. |
| 149 | 148 | |
| 150 | | ### Security and fraud prevention |
| 149 | #### Kontaktdaten |
| 151 | 150 | |
| 152 | | We use your data to monitor and ensure the ongoing security, confidentiality, integrity, availability and resilience of our service, and to prevent fraudulent access and use, pursuant to our legitimate interest. |
| 151 | Name, E-Mail-Adresse, Telefonnummer, Logins sozialer Netzwerke |
| 153 | 152 | |
| 154 | | #### Contact info |
| 153 | #### Kennungen |
| 155 | 154 | |
| 156 | | Name, email address, mobile phone number, social logins |
| 155 | Nutzer-ID, Geräte-IDs |
| 157 | 156 | |
| 158 | | #### Identifiers |
| 157 | #### Finanzielle Informationen |
| 159 | 158 | |
| 160 | | User ID, device IDs |
| 159 | Zahlungsinformationen, Transaktionen |
| 161 | 160 | |
| 162 | | #### Financial info |
| 161 | #### Standort |
| 163 | 162 | |
| 164 | | Payment info, transactions |
| 163 | Grober Standort |
| 165 | 164 | |
| 166 | | #### Location |
| 165 | #### Nutzungsdaten |
| 167 | 166 | |
| 168 | | Coarse location (via IP address) |
| 167 | Produktinteraktion |
| 169 | 168 | |
| 170 | | #### Usage data |
| 169 | #### Diagnosedaten |
| 171 | 170 | |
| 172 | | Product interaction |
| 171 | Absturzdaten, Leistungsdaten |
| 173 | 172 | |
| 174 | | #### Diagnostics & Security |
| 173 | ### Analysen und Einblicke in die Zielgruppe |
| 175 | 174 | |
| 176 | | Crash data, performance data, behavioral data |
| 175 | Wir verwenden Ihre Daten, um unsere Zielgruppe zu erfassen, um zu analysieren, wie unser Dienst genutzt wird, um seine Gesamtleistung, seine Benutzerfreundlichkeit und sein Design zu überwachen und zu verbessern und um neue Funktionen zu entwickeln. In Ihren Cookie-Einstellungen können Sie in diese Verwendung einwilligen oder diese Verwendung blockieren. |
| 177 | 176 | |
| 178 | | ### Analytics and audience insights |
| 177 | #### Kennungen |
| 179 | 178 | |
| 180 | | We use your data to measure our audience, propose recommendations including from partners, analyze how you use our service, , monitor and improve its overall performance, usability and design, and develop new features and services. You can consent or object to such use in your privacy settings. |
| 179 | Nutzer-ID, Geräte-IDs |
| 181 | 180 | |
| 182 | | #### Contact info |
| 181 | #### Standort |
| 183 | 182 | |
| 184 | | Email address |
| 183 | Grober Standort |
| 185 | 184 | |
| 186 | | #### Identifiers |
| 185 | #### Nutzungsdaten |
| 187 | 186 | |
| 188 | | User ID, device IDs |
| 187 | Produktinteraktion, Werbedaten |
| 189 | 188 | |
| 190 | | #### Location |
| 189 | #### Diagnosedaten |
| 191 | 190 | |
| 192 | | Coarse location (via IP address) |
| 191 | Absturzdaten, Leistungsdaten |
| 193 | 192 | |
| 194 | | #### Usage data |
| 193 | ### Mitteilungen von Deezer |
| 195 | 194 | |
| 196 | | Product interaction, advertising data |
| 195 | Wir verwenden Ihre Daten, um Ihnen wichtige Informationen über Ihr Konto und Ihre Transaktionen, redaktionelle Empfehlungen und Marketingmitteilungen zukommen zu lassen oder um Sie um Ihr Feedback zu bitten. Wenn wir Ihnen eine E-Mail schicken, verwenden wir Pixel-Tags, um zu erfahren, ob sie gelesen wurde. Dies hilft uns, unsere E-Mail-Kampagnen zu optimieren und Ihnen weniger E-Mails zu senden, wenn Sie diese nicht lesen. Sie können unsere Mitteilungen in Ihren [Benachrichtigungseinstellungen](https://www.deezer.com/account/notifications) akzeptieren oder ablehnen. |
| 197 | 196 | |
| 198 | | #### Diagnostics |
| 197 | #### Kontaktdaten |
| 199 | 198 | |
| 200 | | Crash data, performance data |
| 199 | Name, E-Mail-Adresse, Telefonnummer, Alter |
| 201 | 200 | |
| 202 | | ### Deezer's communication |
| 201 | #### Kennungen |
| 203 | 202 | |
| 204 | | We use your data to send you important information about your account and transactions, editorial recommendations, marketing communications, or to request your feedback, by email and/or by text messages. When sending you an email or a text message, we use pixel tags to know whether it has been read. This helps us to optimize our email campaigns and send you fewer email sor text messages if you don't read them. You can accept or decline our communications in your [notification preferences](https://www.deezer.com/account/notifications). In the app we can display banners (slide-up) or send you push notifications depending on the parameters of your mobile. |
| 203 | Nutzer-ID |
| 205 | 204 | |
| 206 | | #### Contact info |
| 205 | #### Standort |
| 207 | 206 | |
| 208 | | Name, email address, mobile phone number, age |
| 207 | Grober Standort |
| 209 | 208 | |
| 210 | | #### Identifiers |
| 209 | #### Nutzungsdaten |
| 211 | 210 | |
| 212 | | User ID |
| 211 | Produktinteraktion |
| 213 | 212 | |
| 214 | | #### Location |
| 213 | #### Suchverlauf |
| 215 | 214 | |
| 216 | | Coarse location (via IP address) |
| 215 | Suchen |
| 217 | 216 | |
| 218 | | #### Usage data |
| 217 | ### Werbung von Deezer |
| 219 | 218 | |
| 220 | | Product interaction |
| 219 | Wenn Sie ein kostenpflichtiges Abonnement abgeschlossen haben, verwenden wir Ihre Daten, um Zielgruppen zu finden, die Ihrem Profil ähnlich sind. Wenn Sie unseren kostenlosen Dienst nutzen, verwenden wir Ihr Nutzer-Werbeprofil, um gezielt Werbung für Deezer auf unseren oder den Websites oder Apps von Dritten anzuzeigen, Sie von bestimmten Werbekampagnen auszuschließen und eine Obergrenze festzulegen, damit dieselbe Werbung nicht zu häufig angezeigt wird. In Ihren Cookie-Einstellungen können Sie in diese Verwendung einwilligen oder diese Verwendung blockieren. Sollten Sie diese Verwendung blockieren, werden für Ihr Profil nur generische und weniger relevante Anzeigen geschaltet. |
| 221 | 220 | |
| 222 | | #### Search history |
| 221 | #### Kontaktdaten |
| 223 | 222 | |
| 224 | | Searches |
| 223 | E-Mail-Adresse, Alter, Geschlecht |
| 225 | 224 | |
| 226 | | ### Deezer's advertising |
| 225 | #### Kennungen |
| 227 | 226 | |
| 228 | | If you have subscribed to a paid plan, we use your data to find audiences that are similar to your profile. If you use our free service, we use your user ad profile to display targeted ads for Deezer on our website or app or third-party sites or apps, exclude you from certain ad campaigns, and set capping so as not to present the same ad too repetitively. You can consent or object to such use in your privacy settings. If you object, only generic and less-relevant ads will be served. |
| 227 | Nutzer-ID, Geräte-IDs |
| 229 | 228 | |
| 230 | | #### Contact info |
| 229 | #### Standort |
| 231 | 230 | |
| 232 | | Email address, age, gender |
| 231 | Grober Standort |
| 233 | 232 | |
| 234 | | #### Identifiers |
| 233 | #### Nutzungsdaten |
| 235 | 234 | |
| 236 | | User ID, device IDs |
| 235 | Produktinteraktion, Werbedaten |
| 237 | 236 | |
| 238 | | #### Location |
| 237 | ### Werbung von Dritten |
| 239 | 238 | |
| 240 | | Coarse location (via IP address) |
| 239 | Wenn Sie unseren kostenlosen Dienst nutzen, verwenden wir Ihre Daten, um Ihr Nutzer-Werbeprofil zu erstellen, um gezielt Werbung für Produkte und Dienste Dritter auf unseren Websites oder Apps anzuzeigen, Sie von bestimmten Werbekampagnen auszuschließen und eine Obergrenze festzulegen, damit dieselbe Werbung nicht zu häufig angezeigt wird. In Ihren Cookie-Einstellungen können Sie in diese Verwendung einwilligen oder diese Verwendung blockieren. Sollten Sie diese Verwendung blockieren, werden für Ihr Profil nur generische und weniger relevante Anzeigen geschaltet. |
| 241 | 240 | |
| 242 | | #### Usage data |
| 241 | #### Kontaktdaten |
| 243 | 242 | |
| 244 | | Product interaction, advertising data |
| 243 | Alter, Geschlecht |
| 245 | 244 | |
| 246 | | ### Third-party advertising |
| 245 | #### Kennungen |
| 247 | 246 | |
| 248 | | If you use our free service, we use your data to build your user ad profile, display targeted ads for third-party products, services or contents on our sites or apps, exclude you from certain ad campaigns, and set capping so as not to present the same ad too repetitively. You can consent or object to such use in your cookie settings. If you object, only generic and less-relevant ads will be served. |
| 247 | Nutzer-ID, Geräte-IDs |
| 249 | 248 | |
| 250 | | #### Contact info |
| 249 | #### Standort |
| 251 | 250 | |
| 252 | | Age, gender |
| 251 | Grober Standort |
| 253 | 252 | |
| 254 | | #### Identifiers |
| 253 | #### Nutzungsdaten |
| 255 | 254 | |
| 256 | | User ID, device IDs |
| 255 | Produktinteraktion, Werbedaten |
| 257 | 256 | |
| 258 | | #### Location |
| 257 | ### Kundendienst |
| 259 | 258 | |
| 260 | | Coarse location (via IP address) |
| 259 | Wir verwenden Ihre Daten, um Ihre an unseren Kundendienst gerichteten Anfragen zu bearbeiten oder wenn Sie die Ihnen gesetzlich zustehenden Rechte in Bezug auf Ihre personenbezogenen Daten ausüben möchten. |
| 261 | 260 | |
| 262 | | #### Usage data |
| 261 | #### Kontaktdaten |
| 263 | 262 | |
| 264 | | Product interaction, advertising data |
| 263 | Name, E-Mail-Adresse, Telefonnummer, Logins sozialer Netzwerke, Alter, Geschlecht |
| 265 | 264 | |
| 266 | | ### Customer Care |
| 265 | #### Kennungen |
| 267 | 266 | |
| 268 | | We use your data to handle your requests submitted to our Customer Care, pursuant to our contract with you, or when you want to exercise the statutory rights that you hold over your personal data, pursuant to the law. |
| 267 | Nutzer-ID, Geräte-IDs |
| 269 | 268 | |
| 270 | | #### Contact info |
| 269 | #### Finanzielle Informationen |
| 271 | 270 | |
| 272 | | Name, email address, phone number, social logins, age, gender |
| 271 | Zahlungsinformationen, Transaktionen |
| 273 | 272 | |
| 274 | | #### Identifiers |
| 273 | #### Standort |
| 275 | 274 | |
| 276 | | User ID, device IDs |
| 275 | Grober Standort |
| 277 | 276 | |
| 278 | | #### Financial info |
| 277 | #### Nutzungsdaten |
| 279 | 278 | |
| 280 | | Payment info, transactions |
| 279 | Produktinteraktion, Werbedaten |
| 281 | 280 | |
| 282 | | #### Location |
| 281 | #### Nutzerinhalte |
| 283 | 282 | |
| 284 | | Coarse location (via IP address) |
| 283 | Fotos, Audiodaten, Anfragen an den Kundendienst |
| 285 | 284 | |
| 286 | | #### Usage data |
| 285 | #### Suchverlauf |
| 287 | 286 | |
| 288 | | Product interaction, advertising data |
| 287 | Suchen |
| 289 | 288 | |
| 290 | | #### User content |
| 289 | #### Diagnosedaten |
| 291 | 290 | |
| 292 | | Photos, audio data, Customer Care request |
| 291 | Absturzdaten, Leistungsdaten |
| 293 | 292 | |
| 294 | | #### Search history |
| 293 | ## Speicherung personenbezogener Daten |
| 295 | 294 | |
| 296 | | Searches |
| 295 | Wir speichern Ihre Daten nur so lange auf, wie dies für die Erfüllung der Zwecke, für die sie erhoben wurden, erforderlich ist, oder wie es das Gesetz verlangt. Die unten angegebenen Speicherfristen beginnen zum Datum Ihrer letzten Interaktion mit Deezer. |
| 297 | 296 | |
| 298 | | #### Diagnostics |
| 297 | ### 3 Jahre |
| 299 | 298 | |
| 300 | | Crash data, performance data |
| 299 | #### Kontaktdaten |
| 301 | 300 | |
| 302 | | ## Retention of personal data |
| 301 | Name, E-Mail-Adresse, Telefonnummer, Logins sozialer Netzwerke , Alter, Geschlecht |
| 303 | 302 | |
| 304 | | We keep your data only for so long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention periods specified below start from the date of your last interaction with Deezer. |
| 303 | #### Kennungen |
| 305 | 304 | |
| 306 | | ### 3 years |
| 305 | Nutzer-ID, Geräte-IDs |
| 307 | 306 | |
| 308 | | #### Contact info |
| 307 | #### Standort |
| 309 | 308 | |
| 310 | | Name, email address, mobile phone number, social logins, age, gender |
| 309 | Grober Standort |
| 311 | 310 | |
| 312 | | #### Identifiers |
| 311 | #### Nutzungsdaten |
| 313 | 312 | |
| 314 | | User ID, device IDs |
| 313 | Produktinteraktion, Werbedaten |
| 315 | 314 | |
| 316 | | #### Location |
| 315 | #### Nutzerinhalte |
| 317 | 316 | |
| 318 | | Coarse location |
| 317 | Fotos, Audiodaten |
| 319 | 318 | |
| 320 | | #### Usage data |
| 319 | #### Suchverlauf |
| 321 | 320 | |
| 322 | | Product interaction, advertising data |
| 321 | Suchen |
| 323 | 322 | |
| 324 | | #### User content |
| 323 | #### Diagnosedaten |
| 325 | 324 | |
| 326 | | Photos, audio data |
| 325 | Absturzdaten, Leistungsdaten |
| 327 | 326 | |
| 328 | | #### Search history |
| 327 | ### 5 Jahre |
| 329 | 328 | |
| 330 | | Searches |
| 329 | #### Nutzerinhalte |
| 331 | 330 | |
| 332 | | #### Diagnostics & Security |
| 331 | Anfragen an den Kundendienst |
| 333 | 332 | |
| 334 | | Crash data, performance data, behavioral data |
| 333 | ### 10 Jahre |
| 335 | 334 | |
| 336 | | #### User content |
| 335 | #### Finanzielle Informationen |
| 337 | 336 | |
| 338 | | Customer Care requests (including data submitted with the request) |
| 337 | Transaktionen (entsprechend dem französischen Währungs- und Finanzgesetzbuch "Code monétaire et financier") |
| 339 | 338 | |
| 340 | | ### 10 years |
| 339 | ## Schutz personenbezogener Daten |
| 341 | 340 | |
| 342 | | #### Financial info |
| 341 | Wir treffen technische, physische und organisatorische Sicherheitsvorkehrungen, um Ihre Daten vor unbefugtem Zugriff, unbefugter Nutzung oder Offenlegung zu schützen und ihren Verlust oder ihre Veränderung zu verhindern. |
| 343 | 342 | |
| 344 | | Transactions (as required by the Monetary and financial code) |
| 343 | Umsetzung und Verbesserung dieser Sicherheitsvorkehrungen erfolgen stets nach dem neuesten Stand der Technik sowie unter Berücksichtigung der Art der Verarbeitung, der Sensibilität der Daten und der potenziellen Bedrohungen und Risiken. |
| 345 | 344 | |
| 346 | | Then, we may keep some of your personal data in archiving for a period not exceeding five (5) years in order to comply with our legal obligations and for the management of any disputes. |
| 345 | - Wir setzen ausgefeilte technische Maßnahmen - wie Verschlüsselungen - ein und halten sie aufrecht, um die Vertraulichkeit und Sicherheit Ihrer personenbezogenen Daten bei ihrer Speicherung und Verwendung zu gewährleisten. |
| 346 | - Wir beschränken den Zugang zu Ihren Daten - über Zugangskontrollen - und überwachen anhand von Protokollen und Prüfprotokollen, wer auf Ihre personenbezogenen Daten zugreift, wer sie nutzt und weitergibt. |
| 347 | - Mitarbeiterinnen und Mitarbeiter, die Zugang zu Ihren personenbezogenen Daten haben, müssen strenge Vorschriften zu Datenschutz, Vertraulichkeit und Datensicherheit einhalten. |
| 348 | - Geschäftspartner und Serviceanbieter, mit denen wir Ihre Daten austauschen, sind ebenfalls zur Einhaltung strenger vertraglicher Anforderungen zu Datenschutz, Vertraulichkeit und Datensicherheit verpflichtet. |
| 347 | 349 | |
| 348 | | ## Protection of personal data |
| 350 | ## Weitergabe personenbezogener Daten |
| 349 | 351 | |
| 350 | | We take technical, physical and organizational safeguards to protect your data against unauthorized access, use or disclosure, and to prevent its loss or alteration. |
| 352 | Ihre Daten werden von uns in Frankreich (Deezer SA, 24 rue de Calais 75009 Paris) kontrolliert und können mit Serviceanbietern und Partnern auf der ganzen Welt geteilt werden. |
| 351 | 353 | |
| 352 | | When implementing and improving these safeguards, we take into account the state of the art, the nature of the processing, the sensitivity of the data, and the potential threats and risks. |
| 354 | Manche dieser Empfänger können in anderen Ländern als dem Land, in dem Sie sich aufhalten, ansässig sein, und der von diesen Ländern garantierte Schutz für personenbezogene Daten entspricht möglicherweise nicht dem Schutzniveau Ihres Landes. In solchen Fällen ergreifen wir alle erforderlichen Maßnahmen, um sicherzustellen, dass diese Empfänger angemessene Garantien bieten, wie z. B. die Anwendung von Standarddatenschutzklauseln und die Durchführung angemessener Sicherheitsmaßnahmen. |
| 353 | 355 | |
| 354 | | We implement and maintain sophisticated technical measures - such as encryption - to ensure that your data is confidentially and securely recorded and used. |
| 356 | Sie können unseren Datenschutzbeauftragten über dieses [Formular](https://support.deezer.com/hc/de/requests/new) kontaktieren, um weitere Informationen über die gemeinsame Nutzung von Daten zu erhalten. |
| 355 | 357 | |
| 356 | | We restrict and limit access to your data - via access controls - and monitor who accesses, uses, and transfers your personal data - via logs and audit trails. |
| 358 | ### Serviceanbieter |
| 357 | 359 | |
| 358 | | Employees who have access to your data are required to comply with strong data privacy, confidentiality and security policies. |
| 360 | Wir beauftragen regelmäßig Serviceanbieter mit der Durchführung bestimmter Aufgaben in unserem Namen, z. B. mit dem Hosting und der Speicherung von Daten, dem Betrieb und der Wartung unserer Infrastrukturen, dem Zahlungseinzug oder der Bereitstellung von Analyse- oder Werbediensten. In diesen Fällen beschränkt sich die Weitergabe auf die Daten, die erforderlich sind, damit unsere Serviceanbieter ihre Aufgaben erfüllen können. Zudem werden sie von uns dazu verpflichtet, Ihre Daten zu schützen. |
| 359 | 361 | |
| 360 | | Business partners and service providers with whom we share your data are also required to comply with strong data privacy, confidentiality and security contractual requirements. |
| 362 | ### Partner |
| 361 | 363 | |
| 362 | | ## Sharing of personal data |
| 364 | Gelegentlich geben wir Ihre Daten - auf das für die Zwecke ihrer Verarbeitung notwendige Maß beschränkt - an einige unserer Partner weiter, z. B. an Telekommunikationsbetreiber, Medienunternehmen oder andere Einzelhändler, die unsere Angebote vertreiben, an Musiklabels und Plattenfirmen oder Hersteller von Audiogeräten. Auch von diesen verlangen wir, dass sie Ihre Daten schützen. |
| 363 | 365 | |
| 364 | | Your data is controlled by us in France (Deezer SA, 24 rue de Calais 75009 Paris), and may be shared with service providers and partners around the world. |
| 366 | ### Andere |
| 365 | 367 | |
| 366 | | Some of these recipients may be located in countries other than the one you are in, and these countries may not guarantee a level of personal data protection equivalent to that of your country. In such cases, we take all necessary measures to ensure that these recipients provide appropriate safeguards, such as the execution of standard data protection clauses and the implementation of adequate security measures. |
| 368 | Schließlich können wir Ihre Daten an unsere Mutter- und Tochtergesellschaften, an andere Unternehmen im Falle einer Übernahme, einer Fusion oder eines Verkaufs oder an Strafverfolgungsbehörden weitergeben. |
| 367 | 369 | |
| 368 | | You can contact our Data Protection Officer through this [form](https://support.deezer.com/hc/en-gb/requests/new) for more information on data sharing. |
| 370 | ## Ihre Rechte in Bezug auf Ihre Daten |
| 369 | 371 | |
| 370 | | ### Service providers |
| 372 | Wir machen uns dafür stark, dass Sie Ihre Rechte in Bezug auf Ihre Daten geltend machen können. Einige dieser Rechte können Sie direkt in Ihren Einstellungen ausüben, andere können Sie geltend machen, indem Sie unseren Kundendienst kontaktieren. Wie das geht, erfahren Sie weiter unten. |
| 371 | 373 | |
| 372 | | We regularly engage service providers to perform certain tasks on our behalf, such as hosting and storing data, operating, maintaining and securing our website, applications and infrastructures, collecting payments, sending communications or providing analytics or advertising services. In these cases, sharing is limited to the data necessary to allow our providers to perform their tasks, and we require them to protect your data. |
| 374 | ### Datenzugang und Übertragbarkeit |
| 373 | 375 | |
| 374 | | ### Partners |
| 376 | Du kannst in deinen [Kontoeinstellungen](https://www.deezer.com/account) eine Kopie deiner Daten einsehen (Kontoeinstellungen / Meine Daten / Meine persönlichen Daten) |
| 375 | 377 | |
| 376 | | On occasion, we may share your data - limited to what is necessary - with some of our partners, such as telecommunication operators, media companies or other retailers distributing our offers, music labels and recording companies, or audio device manufacturers. We also require them to protect your data. |
| 378 | ### Änderung der Daten |
| 377 | 379 | |
| 378 | | ### Others |
| 380 | Sie können Ihre Kontaktdaten (Name, E-Mail-Adresse, Telefonnummer, Logins sozialer Netzwerke, Alter und Geschlecht) und Nutzerinhalte (Fotos) direkt in Ihrem [Nutzerprofil](https://www.deezer.com/account) ändern oder berichtigen, und Sie können Ihre Zahlungsmethode in Ihren [Abonnementeinstellungen](https://www.deezer.com/payment/go.php) ändern. |
| 379 | 381 | |
| 380 | | Finally, we may share your data with our parent companies and subsidiaries, with other companies in the event of an acquisition, merger or sale, or with law enforcement. |
| 382 | ### Löschung von Daten |
| 381 | 383 | |
| 382 | | ## Your rights on your data |
| 384 | Sie können Ihr Konto in Ihren [Kontoeinstellungen](https://www.deezer.com/account) löschen. |
| 383 | 385 | |
| 384 | | We are fully committed to enable you to exercise your rights on your data, some of which may be exercised directly in your settings, some of which may be exercised by contacting our Customer Care. Please see below for how to do this. |
| 386 | ### Widerruf der Einwilligung |
| 385 | 387 | |
| 386 | | ### Data access and portability |
| 388 | Sie können Ihre Einwilligung in die Verwendung von Cookies und anderen Tracking-Technologien in Ihren Cookie-Einstellungen widerrufen. |
| 387 | 389 | |
| 388 | | You can access and get a copy of your data by contacting our Customer Care via this [form](https://support.deezer.com/hc/en-gb/requests/new). |
| 390 | Sie können sich auch von unseren Mitteilungen abmelden, indem Sie Ihre [Benachrichtigungseinstellungen](https://www.deezer.com/account/notifications) ändern. |
| 389 | 391 | |
| 390 | | ### Data modification |
| 392 | ### Eskalation |
| 391 | 393 | |
| 392 | | You can modify or correct your contact information (name, email address, phone number, social logins, age and gender) and user content (photos) directly in your [user profile](https://www.deezer.com/account), and you can change your payment method in your [subscription settings](https://www.deezer.com/payment/go.php). |
| 393 | | |
| 394 | | ### Data deletion |
| 395 | | |
| 396 | | You can delete your account and all personal data associated with your account in your [account settings](https://www.deezer.com/account) (Account management / Manage my account / DELETE MY ACCOUNT) or by contacting our Customer Care via this [form](https://support.deezer.com/hc/en-gb/requests/new). |
| 397 | | |
| 398 | | ### Consent withdrawal |
| 399 | | |
| 400 | | You can withdraw your consent to the use of cookies and other tracking technologies in your cookie settings. You can also unsubscribe from our communications in your [notification preferences](https://www.deezer.com/account/notifications). |
| 401 | | |
| 402 | | ### Escalation |
| 403 | | |
| 404 | | If you are not satisfied with our response, you can contact our Data Protection Officer through this [form](https://support.deezer.com/hc/en-gb/requests/new) or lodge a complaint with the applicable authority. |
| 405 | | |
| 406 | | - * * |
| 407 | | |
| 408 | | ## Your privacy on Deezer |
| 409 | | |
| 410 | | ### Updated June 2022 |
| 411 | | |
| 412 | | At Deezer, we care about your privacy and we want you to be comfortable with how we use your personal data. This Privacy Notice is therefore designed to provide you with transparent and important information on how we [collect](), [use](), [retain](), [protect]() and [share]() your data, and how you can exercise your [rights]() over it. |
| 413 | | |
| 414 | | If you have any questions about this Privacy Notice or our privacy practices, would like to contact our Customer Care or Data Protection Officer, or would like to submit a complaint, you can contact us through this [form](https://support.deezer.com/hc/en-gb/requests/new). |
| 415 | | |
| 416 | | ## Collection of personal data |
| 417 | | |
| 418 | | Personal data includes data that directly identifies you (such as your name), data that indirectly identifies you (such as your email address or phone number), and data that can be linked to you (such as your listening history or favorite content). |
| 419 | | |
| 420 | | Although registering with Deezer does not require you to provide data that directly and personally identifies you, we consider any data that may be linked to you as personal, and we treat it as such. |
| 421 | | |
| 422 | | We collect the following personal data when you sign up to Deezer and use our service. |
| 423 | | |
| 424 | | #### Contact info |
| 425 | | |
| 426 | | Name, email address\*, phone number, social logins, age\*, gender |
| 427 | | Provided by you or your service provider when you sign up to Deezer |
| 428 | | |
| 429 | | #### Identifiers |
| 430 | | |
| 431 | | User ID\*, device IDs |
| 432 | | User ID assigned by us when you sign up to Deezer, device IDs collected by us when you use Deezer. |
| 433 | | |
| 434 | | #### Financial info |
| 435 | | |
| 436 | | Payment info\*, transactions\* |
| 437 | | Provided by you when you subscribe to a paid plan or a try & buy offer. |
| 438 | | |
| 439 | | #### Location |
| 440 | | |
| 441 | | Coarse location (IP address) |
| 442 | | Collected by us when you sign in and use Deezer. |
| 443 | | |
| 444 | | #### Usage data |
| 445 | | |
| 446 | | Product interaction (including listening data)\*, advertising data\* |
| 447 | | Collected by us when you use Deezer or when you interact with ads. |
| 448 | | |
| 449 | | #### User content |
| 450 | | |
| 451 | | Photos, audio data\*, Customer Care requests |
| 452 | | Provided by you when you use Deezer or when you contact our Customer Care. |
| 453 | | |
| 454 | | #### Search history |
| 455 | | |
| 456 | | Searches performed on Deezer\* |
| 457 | | Provided by you when you search content on Deezer. |
| 458 | | |
| 459 | | #### Diagnostics |
| 460 | | |
| 461 | | Crash data, performance data |
| 462 | | Collected by us if the experience crashes while using Deezer. |
| 463 | | |
| 464 | | Data marked with an \* is required to allow you to sign up to Deezer, to subscribe to one of our paid plans or try & buy offers, or to use our service and its features. |
| 465 | | |
| 466 | | ## Use of personal data |
| 467 | | |
| 468 | | We use your data only when we have a legal basis to do so. Depending on the circumstances, we may process your data with your consent, because it is necessary to fulfill [our contract with you](https://www.deezer.com/legal/cgu) or comply with the law, or because we believe that the processing is in our or others' legitimate interests (provided that such interests don't override your interests, rights, and legitimate expectations). |
| 469 | | |
| 470 | | We don't use any algorithms to make any decision that would significantly affect you without human review. We only use your data for the purposes described below. |
| 471 | | |
| 472 | | #### App functionality |
| 473 | | |
| 474 | | We use your data to enable you to sign in to Deezer, search and play audio content, manage your favorites and playlists, and share content with other people. |
| 475 | | |
| 476 | | #### Contact info |
| 477 | | |
| 478 | | Email address, phone number, social logins |
| 479 | | |
| 480 | | #### Identifiers |
| 481 | | |
| 482 | | User ID, device IDs |
| 483 | | |
| 484 | | #### Location |
| 485 | | |
| 486 | | Coarse location |
| 487 | | |
| 488 | | #### Usage data |
| 489 | | |
| 490 | | Product interaction |
| 491 | | |
| 492 | | #### User content |
| 493 | | |
| 494 | | Audio data |
| 495 | | |
| 496 | | #### Search history |
| 497 | | |
| 498 | | Searches |
| 499 | | |
| 500 | | ### Product personalization |
| 501 | | |
| 502 | | We use your data to enable you to personalize your profile and playlists, and to provide you with content recommendations based on your listening history and favorite content. |
| 503 | | |
| 504 | | #### Contact info |
| 505 | | |
| 506 | | Name, age, gender |
| 507 | | |
| 508 | | #### Identifiers |
| 509 | | |
| 510 | | User ID, device IDs |
| 511 | | |
| 512 | | #### Location |
| 513 | | |
| 514 | | Coarse location |
| 515 | | |
| 516 | | #### Usage data |
| 517 | | |
| 518 | | Product interaction |
| 519 | | |
| 520 | | #### User content |
| 521 | | |
| 522 | | Photos |
| 523 | | |
| 524 | | #### Search history |
| 525 | | |
| 526 | | Searches |
| 527 | | |
| 528 | | ### Payment and royalties |
| 529 | | |
| 530 | | We use your data to process your payment when subscribing to a paid plan or a try & buy offer, fulfill our tax and accounting obligations, and pay royalties to music labels and record companies. We use an external payment provider and therefore don't store your payment method details. |
| 531 | | |
| 532 | | #### Contact info |
| 533 | | |
| 534 | | Email address, phone number |
| 535 | | |
| 536 | | #### Identifiers |
| 537 | | |
| 538 | | User ID |
| 539 | | |
| 540 | | #### Financial info |
| 541 | | |
| 542 | | Payment info, transactions |
| 543 | | |
| 544 | | #### Location |
| 545 | | |
| 546 | | Coarse location |
| 547 | | |
| 548 | | #### Usage data |
| 549 | | |
| 550 | | Product interaction |
| 551 | | |
| 552 | | ### Security and fraud prevention |
| 553 | | |
| 554 | | We use your data to monitor and ensure the ongoing security, confidentiality, integrity, availability and resilience of our service, and to prevent fraudulent use. |
| 555 | | |
| 556 | | #### Contact info |
| 557 | | |
| 558 | | Name, email address, phone number, social logins |
| 559 | | |
| 560 | | #### Identifiers |
| 561 | | |
| 562 | | User ID, device IDs |
| 563 | | |
| 564 | | #### Financial info |
| 565 | | |
| 566 | | Payment info, transactions |
| 567 | | |
| 568 | | #### Location |
| 569 | | |
| 570 | | Coarse location |
| 571 | | |
| 572 | | #### Usage data |
| 573 | | |
| 574 | | Product interaction |
| 575 | | |
| 576 | | #### Diagnostics |
| 577 | | |
| 578 | | Crash data, performance data |
| 579 | | |
| 580 | | ### Analytics and audience insights |
| 581 | | |
| 582 | | #### Identifiers |
| 583 | | |
| 584 | | User ID, device IDs |
| 585 | | |
| 586 | | #### Location |
| 587 | | |
| 588 | | Coarse location |
| 589 | | |
| 590 | | #### Usage data |
| 591 | | |
| 592 | | Product interaction, advertising data |
| 593 | | |
| 594 | | #### Diagnostics |
| 595 | | |
| 596 | | Crash data, performance data |
| 597 | | |
| 598 | | ### Deezer's communication |
| 599 | | |
| 600 | | We use your data to send you important information about your account and transactions, editorial recommendations, marketing communications, or to request your feedback. When sending you an email, we use pixel tags to know whether it has been read. This helps us to optimize our email campaigns and send you fewer emails if you don't read them. You can accept or decline our communications in your [notification preferences](https://www.deezer.com/account/notifications). |
| 601 | | |
| 602 | | #### Contact info |
| 603 | | |
| 604 | | Name, email address, phone number, age |
| 605 | | |
| 606 | | #### Identifiers |
| 607 | | |
| 608 | | User ID |
| 609 | | |
| 610 | | #### Location |
| 611 | | |
| 612 | | Coarse location |
| 613 | | |
| 614 | | #### Usage data |
| 615 | | |
| 616 | | Product interaction |
| 617 | | |
| 618 | | #### Search history |
| 619 | | |
| 620 | | Searches |
| 621 | | |
| 622 | | ### Deezer's advertising |
| 623 | | |
| 624 | | If you have subscribed to a paid plan, we use your data to find audiences that are similar to your profile. If you use our free service, we use your user ad profile to display targeted ads for Deezer on our or third-party sites or apps, exclude you from certain ad campaigns, and set capping so as not to present the same ad too repetitively. You can consent or object to such use in your cookie settings. If you object, only generic and less-relevant ads will be served. |
| 625 | | |
| 626 | | #### Contact info |
| 627 | | |
| 628 | | Email address, age, gender |
| 629 | | |
| 630 | | #### Identifiers |
| 631 | | |
| 632 | | User ID, device IDs |
| 633 | | |
| 634 | | #### Location |
| 635 | | |
| 636 | | Coarse location |
| 637 | | |
| 638 | | #### Usage data |
| 639 | | |
| 640 | | Product interaction, advertising data |
| 641 | | |
| 642 | | ### Third-party advertising |
| 643 | | |
| 644 | | If you use our free service, we use your data to build your user ad profile, display targeted ads for third-party products or services on our sites or apps, exclude you from certain ad campaigns, and set capping so as not to present the same ad too repetitively. You can consent or object to such use in your cookie settings. If you object, only generic and less-relevant ads will be served. |
| 645 | | |
| 646 | | #### Contact info |
| 647 | | |
| 648 | | Age, gender |
| 649 | | |
| 650 | | #### Identifiers |
| 651 | | |
| 652 | | User ID, device IDs |
| 653 | | |
| 654 | | #### Location |
| 655 | | |
| 656 | | Coarse location |
| 657 | | |
| 658 | | #### Usage data |
| 659 | | |
| 660 | | Product interaction, advertising data |
| 661 | | |
| 662 | | ### Customer Care |
| 663 | | |
| 664 | | We use your data to handle your requests submitted to our Customer Care, or when you want to exercise the statutory rights that you hold over your personal data. |
| 665 | | |
| 666 | | #### Contact info |
| 667 | | |
| 668 | | Name, email address, phone number, social logins, age, gender |
| 669 | | |
| 670 | | #### Identifiers |
| 671 | | |
| 672 | | User ID, device IDs |
| 673 | | |
| 674 | | #### Financial info |
| 675 | | |
| 676 | | Payment info, transactions |
| 677 | | |
| 678 | | #### Location |
| 679 | | |
| 680 | | Coarse location |
| 681 | | |
| 682 | | #### Usage data |
| 683 | | |
| 684 | | Product interaction, advertising data |
| 685 | | |
| 686 | | #### User content |
| 687 | | |
| 688 | | Photos, audio data, Customer Care request |
| 689 | | |
| 690 | | #### Search history |
| 691 | | |
| 692 | | Searches |
| 693 | | |
| 694 | | #### Diagnostics |
| 695 | | |
| 696 | | Crash data, performance data |
| 697 | | |
| 698 | | ## Retention of personal data |
| 699 | | |
| 700 | | We keep your data only for so long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention periods specified below start from the date of your last interaction with Deezer. |
| 701 | | |
| 702 | | ### 3 years |
| 703 | | |
| 704 | | #### Contact info |
| 705 | | |
| 706 | | Name, email address, phone number, social logins, age, gender |
| 707 | | |
| 708 | | #### Identifiers |
| 709 | | |
| 710 | | User ID, device IDs |
| 711 | | |
| 712 | | #### Location |
| 713 | | |
| 714 | | Coarse location |
| 715 | | |
| 716 | | #### Usage data |
| 717 | | |
| 718 | | Product interaction, advertising data |
| 719 | | |
| 720 | | #### User content |
| 721 | | |
| 722 | | Photos, audio data |
| 723 | | |
| 724 | | #### Search history |
| 725 | | |
| 726 | | Searches |
| 727 | | |
| 728 | | #### Diagnostics |
| 729 | | |
| 730 | | Crash data, performance data |
| 731 | | |
| 732 | | ### 5 years |
| 733 | | |
| 734 | | #### User content |
| 735 | | |
| 736 | | Customer Care requests |
| 737 | | |
| 738 | | ### 10 years |
| 739 | | |
| 740 | | #### Financial info |
| 741 | | |
| 742 | | Transactions (as required by the Monetary and financial code) |
| 743 | | |
| 744 | | ## Protection of personal data |
| 745 | | |
| 746 | | We take technical, physical and organizational safeguards to protect your data against unauthorized access, use or disclosure, and to prevent its loss or alteration. |
| 747 | | |
| 748 | | When implementing and improving these safeguards, we take into account the state of the art, the nature of the processing, the sensitivity of the data, and the potential threats and risks. |
| 749 | | |
| 750 | | - We implement and maintain sophisticated technical measures - such as encryption - to ensure that your data is confidentially and securely recorded and used. |
| 751 | | - We restrict and limit access to your data - via access controls - and monitor who accesses, uses, and transfers your personal data - via logs and audit trails. |
| 752 | | - Employees who have access to your data are required to comply with strong data privacy, confidentiality and security policies. |
| 753 | | - Business partners and service providers with whom we share your data are also required to comply with strong data privacy, confidentiality and security contractual requirements. |
| 754 | | |
| 755 | | ## Sharing of personal data |
| 756 | | |
| 757 | | Your data is controlled by us in France (Deezer SA, 24 rue de Calais 75009 Paris), and may be shared with service providers and partners around the world. |
| 758 | | |
| 759 | | Some of these recipients may be located in countries other than the one you are in, and these countries may not guarantee a level of personal data protection equivalent to that of your country. In such cases, we take all necessary measures to ensure that these recipients provide appropriate safeguards, such as the execution of standard data protection clauses and the implementation of adequate security measures. |
| 760 | | |
| 761 | | You can contact our Data Protection Officer through this [form](https://support.deezer.com/hc/en-gb/requests/new) for more information on data sharing. |
| 762 | | |
| 763 | | ### Service providers |
| 764 | | |
| 765 | | We regularly engage service providers to perform certain tasks on our behalf, such as hosting and storing data, operating and maintaining our infrastructures, collecting payments, or providing analytics or advertising services. In these cases, sharing is limited to the data necessary to allow our providers to perform their tasks, and we require them to protect your data. |
| 766 | | |
| 767 | | ### Partners |
| 768 | | |
| 769 | | On occasion, we may share your data - limited to what is necessary - with some of our partners, such as telecommunication operators, media companies or other retailers distributing our offers, music labels and recording companies, or audio device manufacturers. We also require them to protect your data. |
| 770 | | |
| 771 | | ### Others |
| 772 | | |
| 773 | | Finally, we may share your data with our parent companies and subsidiaries, with other companies in the event of an acquisition, merger or sale, or with law enforcement. |
| 774 | | |
| 775 | | ## Your rights on your data |
| 776 | | |
| 777 | | We are fully committed to enable you to exercise your rights on your data, some of which may be exercised directly in your settings, some of which may be exercised by contacting our Customer Care. Please see below for how to do this. |
| 778 | | |
| 779 | | ### Data access and portability |
| 780 | | |
| 781 | | You can access and get a copy of your data in your [account settings](https://www.deezer.com/account) (Account settings / My information / My personal data). |
| 782 | | |
| 783 | | ### Data modification |
| 784 | | |
| 785 | | You can modify or correct your contact information (name, email address, phone number, social logins, age and gender) and user content (photos) directly in your [user profile](https://www.deezer.com/account), and you can change your payment method in your [subscription settings](https://www.deezer.com/payment/go.php). |
| 786 | | |
| 787 | | ### Data deletion |
| 788 | | |
| 789 | | You can delete your account and all personal data associated with your account in your [account settings](https://www.deezer.com/account) (Account management / Manage my account / DELETE MY ACCOUNT) or by contacting our Customer Care via this [form](https://support.deezer.com/hc/en-gb/requests/new). |
| 790 | | |
| 791 | | ### Consent withdrawal |
| 792 | | |
| 793 | | You can withdraw your consent to the use of cookies and other tracking technologies in your cookie settings. |
| 794 | | |
| 795 | | You can also unsubscribe from our communications in your [notification preferences](https://www.deezer.com/account/notifications). |
| 796 | | |
| 797 | | ### Escalation |
| 798 | | |
| 799 | | If you are not satisfied with our response, you can contact our Data Protection Officer through this [form](https://support.deezer.com/hc/en-gb/requests/new) or lodge a complaint with the applicable authority. |
| 394 | Wenn Sie mit unserer Antwort nicht zufrieden sind, können Sie sich über dieses [Formular](https://support.deezer.com/hc/de/requests/new) an unseren Datenschutzbeauftragten wenden oder eine Beschwerde bei der zuständigen Behörde einreichen. |