20251105_rev01 → 20260104_rev01COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED
376
376
- * *
377
377
378
378
## 12 Warranty
379
379
380
380
12.1 DeepL warrants that the Services shall perform in accordance with the Documentation and Service Specification in all material respects, other than where any non-conformance is caused by use of the Services in breach of this Agreement. DeepL does not give any guarantee regarding the correctness of the translations created by the machine translation system.
381
381
382
**12.2** Customer shall immediately inform DeepL of any occurring non-conformity in writing (email to [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#95e6e0e5e5fae7e1d5f1f0f0e5f9bbf6faf8) is sufficient) and Customer shall assist DeepL in rectifying the defects free of charge, in particular by providing DeepL with all required documents, data and other information required to analyse and correct the defects.
382
**12.2** Customer shall immediately inform DeepL of any occurring non-conformity in writing (email to [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#81f2f4f1f1eef3f5c1e5e4e4f1edafe2eeec) is sufficient) and Customer shall assist DeepL in rectifying the defects free of charge, in particular by providing DeepL with all required documents, data and other information required to analyse and correct the defects.
383
383
384
384
**12.2.1** If the Services do not conform with the foregoing warranty, DeepL shall, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide Customer with an alternative means of accomplishing the desired performance, and failing which DeepL shall refund any charges already paid in advance proportionally. Such correction, substitution or refund constitutes Customer's sole and exclusive remedy for any breach of the warranty set out in Section 12.1. If third-party software which DeepL has licensed from third parties is being used, procurement of publicly available upgrades, updates or patches shall be deemed sufficient.
385
385
386
386
**12.3** DeepL does not warrant that the Customer's use of the Services shall be uninterrupted, or that the Services or Processed Content shall be completely accurate or error free or meet Customer's requirements.
387
387
388
388
**12.4** DeepL is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and Customer acknowledges that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.