DeepL SE, Maarweg 165, 50825 Cologne, Germany ("DeepL") specialises in services based on machine learning, e.g., machine translation services, and provides its online services at deepl.com.
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Customer wishes to utilize DeepL's services in its own software products and/or for other business or private purposes. In order to allow Customer to make use of the services, Customer is granted access to the subscribed DeepL Pro Services in accordance with and to the extent of these Terms and Conditions.
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These DeepL Pro License Terms and Conditions ("Terms and Conditions") are available at [https://www.deepl.com/pro-license.html](https://www.deepl.com/pro-license.html) and can be downloaded and printed by the Customer. DeepL does not save this agreement text after conclusion of the contract.
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These DeepL Pro License Terms and Conditions ("Terms and Conditions") are available at [https://www.deepl.com/pro-license.html](https://www.deepl.com/en/pro-license.html) and can be downloaded and printed by the Customer. DeepL does not save this agreement text after conclusion of the contract.
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## 1 Definitions
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**1.1** "**Agreement**" refers to the agreement between Customer and DeepL concerning the subscription to and the use of DeepL's Services in accordance with these Terms and Conditions.
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**1.2** "**API**" refers to the Application Programming Interface (DeepL API Pro) provided by DeepL to Customer as set out in the Service Specification and the Documentation provided by DeepL.
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**1.12** "**DeepL API Free**" refers to the API provided by DeepL free of charge.
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**1.13** "**DeepL Translator Pro**" refers to an extended version of the DeepL translator which provides Customer via different front ends (e.g., website and desktop application) with a user interface to the translation services in accordance with the Service Specification.
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**1.14** "**DeepL Write Pro**" refers to an extended version of DeepL Write which provides Customer via different front ends (e.g., website and desktop application) with a user interface to the improvement services in accordance with the Service Specification.
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**1.15** ["Documentation"](https://www.deepl.com/docs-api.html) refers to an electronic documentation of the requirements and functionality of the API provided to Customer in English language.
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**1.15** ["Documentation"](https://www.deepl.com/en/docs-api.html) refers to an electronic documentation of the requirements and functionality of the API provided to Customer in English language.
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**1.16** "**End Users**" refers to the users of Customer's Application.
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**1.17** "**Internal Users**" refers to the users of Customer's access to the Services for internal purposes of Customer, e.g., Customer's employees, employees of affiliated companies (pursuant to Sections 15 et seq. AktG), freelance collaborators or Customer's service providers.
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**1.18** "**Number of Characters**" refers to the number of characters of the Content transmitted to the API based on the used character encoding. For the avoidance of doubt, multi-byte encoded characters shall count as single character.
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**10.8** Within the free trial period, Customer and DeepL are allowed to terminate the Agreement at any time with immediate effect.
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**10.9** If Customer exclusively uses free services, both Parties are entitled to terminate the Agreement at any time. Specifically, DeepL may terminate the Agreement if Customer has not used the free services for a longer period of time.
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## 11 Right to withdraw from this Agreement
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If the Customer is consumer in terms of Section 13 German Civil Code ("_BGB_") the following right of withdrawal for fee-based Services applies (also available at [https://www.deepl.com/pro-revocation-eu.html](https://www.deepl.com/pro-revocation-eu.html)):
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If the Customer is consumer in terms of Section 13 German Civil Code ("_BGB_") the following right of withdrawal for fee-based Services applies (also available at [https://www.deepl.com/pro-revocation-eu.html](https://www.deepl.com/en/pro-revocation-eu.html)):
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### **Right of withdrawal**
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You have the right to withdraw from this Agreement within 14 days without giving any reason.
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**12.2.1** If the Services provided by DeepL are defective, DeepL shall provide an improved or new product of its choice within a reasonable time as of receiving a written complaint from Customer. If third-party software which DeepL has licensed from third parties is being used, procurement of publicly available upgrades, updates or patches shall be deemed sufficient.
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**12.2.2** Customer may reduce the agreed remuneration by a suitable amount if for reasons attributable to DeepL, the proper provision of Services is not assured within a reasonable period of time set by Customer. The right to reduction is limited to the part of the Services which is defective as compared to the monthly remuneration.
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**12.2.3** If the reduction as per Section 12.2.2 continues for two (2) consecutive months, or in two (2) months of a quarter, Customer may terminate the Agreement without notice.
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**12.2.4** Customer shall immediately inform DeepL of any occurring defects in writing (e-mail to [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#b9caccc9c9d6cbcdf9dddcdcc9d597dad6d4) sufficient).
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**12.2.4** Customer shall immediately inform DeepL of any occurring defects in writing (e-mail to [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#671412171708151327030202170b4904080a) sufficient).
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**12.2.5** Customer shall assist DeepL in rectifying the defects free of charge, in particular by providing DeepL with all required documents, data and other information required to analyse and correct the defects.
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**12.2.6** With respect to the provision of non-chargeable additional services, DeepL shall be only liable for defects if DeepL has maliciously concealed ("_arglistig verschwiegen_") the defects.