Privacy Policy
DeepL updated its privacy policy to change the contact email for setting up a data processing agreement from sales@deepl.com to privacy@deepl.com in three places. No other substantive changes were made.
Cosmetic change: formatting, typos, or contact details.
| 76 | 76 | ## 1\. Data controller / Contact / Data Protection Officer |
| 77 | 77 | |
| 78 | 78 | Where we reference DeepL in this privacy notice we refer to the company in the group that acts as controller of, and is responsible for processing your personal data. |
| 79 | 79 | |
| 80 | 80 | The DeepL group is made up of different legal entities, which are: |
| 81 | 81 | |
| 82 | If you have any questions or concerns about privacy, please contact privacy(at)deepl.com. For the conclusion of a data processing agreement pursuant to Art. 28 GDPR (see in detail section [4]() and [5]()) and for general questions about our products, please contact sales(at)deepl.com. Further information on the data processing when contacting DeepL can be found in section [14](). | |
| 82 | If you have any questions or concerns about privacy, please contact privacy(at)deepl.com. For the conclusion of a data processing agreement pursuant to Art. 28 GDPR (see in detail section [4]() and [5]()) please contact privacy@deepl.com. Further information on the data processing when contacting DeepL can be found in section [14](). | |
| 83 | 83 | |
| 84 | 84 | DeepL's external corporate Data Protection Officer, Dr. Christian Lenz, can be contacted at the following address: dhpg IT-Services GmbH, Bunsenstr. 10a, 51647 Gummersbach, via email to datenschutz(at)dhpg.de, or by telephone on +49 2261 8195 0. |
| 85 | 85 | |
| 86 | 86 | ## 2\. Scope of Data Protection |
| 87 | 87 | |
| 88 | 88 | Data protection applies to personal data as defined by the GDPR, i.e. all information relating to an identified or identifiable natural person. An identifiable natural person is deemed to be a natural person who can be identified directly or indirectly, in particular by means of assignment to an identifier such as a name, an identification number, location data, an online identifier or to one or more specific attributes. |
| 94 | 94 | Please note that according to its [Terms of Use](https://www.deepl.com/en/terms-of-use), you may not use DeepL Translator / Write for the translation or improvement of texts containing personal data of any kind.The translation or improvement of personal data is only possible as part of a DeepL Pro subscription (please see sections [4]() and [5]()). |
| 95 | 95 | |
| 96 | 96 | ## 4\. Texts and Improvements - DeepL Translator Pro / DeepL API Pro / DeepL Write Pro |
| 97 | 97 | |
| 98 | 98 | When using our services DeepL Translator Pro, DeepL API Pro and DeepL Write Pro to translate or improve texts, the texts or documents you submit will not be permanently stored and will only be kept temporarily to the extent necessary for the production and transmission of the translation or improvement. After complete performance of the contractually agreed services all submitted texts or documents and their translations or improvements will be deleted. When using these services, your texts will not be used to improve the quality of our services. For further information on the processing of your data within a DeepL Pro subscription, please refer to section 6 of this privacy policy and our [Terms and Conditions](https://www.deepl.com/en/pro-license). |
| 99 | 99 | |
| 100 | Please note that using DeepL Translator Pro, DeepL API Pro and DeepL Write Pro for the translation or improvement of texts containing personal data of any kind is only permitted if there is a justification for this under data protection law. Therefore, our Ts&Cs provide for the conclusion of a data processing agreement (see section 8.1.4 of DeepL Pro [Terms and Conditions](https://www.deepl.com/en/pro-license)). To enter into such an agreement, please contact sales(at)deepl.com. | |
| 100 | Please note that using DeepL Translator Pro, DeepL API Pro and DeepL Write Pro for the translation or improvement of texts containing personal data of any kind is only permitted if there is a justification for this under data protection law. Therefore, our Ts&Cs provide for the conclusion of a data processing agreement (see section 8.1.4 of DeepL Pro [Terms and Conditions](https://www.deepl.com/en/pro-license)). To enter into such an agreement, please contact [privacy@deepl.com](mailto:privacy@deepl.com). | |
± CHANGEDContact email updated for data processing agreements The email address to contact for setting up a data processing agreement (a legal document some business customers need) was changed from sales(at)deepl.com to privacy@deepl.com. This appears in three sections of the policy. | ||
| 101 | 101 | |
| 102 | 102 | Also note when you integrate our products into your tools for the purpose of document translation we may receive basic contact information from the third-party provider, e.g. Google, where you have consented to share this via the third-party platform. We do this as is necessary for our legitimate interests to facilitate a better user experience and a seamless integration with your key internal tools. |
| 103 | 103 | |
| 104 | 104 | ## 5\. DeepL Voice Products |
| 105 | 105 | |
| 106 | 106 | ### 5.1 DeepL Voice |
| 107 | 107 | |
| 108 | 108 | When using the DeepL Voice services, the audio data of the users will be processed to provide our translation services. The processing includes the transcription and translation of the audio data. |
| 109 | 109 | |
| 110 | 110 | After complete performance of the contractually agreed services the audio data, their transcriptions and the translations will be deleted. For DeepL Voice for Conversations transcribed and translated audio data will be stored in the local storage on the customer's side to guarantee a seamless performance of the services. The content in the local storage will be deleted by closing the DeepL app. For further information on the processing of your data within a DeepL Pro subscription, please refer to section 6 of this privacy policy and our [Terms and Conditions](https://www.deepl.com/en/pro-license). |
| 111 | 111 | |
| 112 | When providing our Voice services to customers, we act in our capacity as processor. Your data will therefore be processed on the basis of the data processing agreement entered into with our customers. To enter into such an agreement, please contact sales(at)deepl.com. | |
| 112 | When providing our Voice services to customers, we act in our capacity as processor. Your data will therefore be processed on the basis of the data processing agreement entered into with our customers. To enter into such an agreement, please contact [privacy@deepl.com](mailto:privacy@deepl.com). | |
| 113 | 113 | |
| 114 | 114 | For DeepL Voice for Meetings we use third party cloud services to be able to integrate our bot application in the Microsoft Teams app. The cloud services are provided by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, D18 P521 Dublin 18, Ireland ("Microsoft") or Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg (AWS). The cloud services will only be used to host our bot application and forward the audio data to our infrastructure. Neither will the transcription or translation be happening on Microsoft or AWS servers, nor will we store any data on Microsoft or AWS servers for this purpose. We have concluded a data processing agreement with Microsoft and AWS and Microsoft and AWS may only process the data according to our instructions and not for its own purposes. Further information on the handling of personal data at Microsoft can be found [here](https://www.microsoft.com/en-us/privacy/privacystatement), at AWS it can be found [here](https://aws.amazon.com/privacy/). |
| 115 | 115 | |
| 116 | 116 | ### 5.2 DeepL Voice to Voice |
| 117 | 117 | |
| 118 | 118 | We use your audio to transcribe and translate it in real time. Once that's done, we delete the audio, the transcript, and the translation - unless one of the sections below applies. |