Terms of Service
NOTEDFIRST SEEN 2026-09-09 · VERSION 20260909_rev01 · FIRST CAPTURED VERSION
What changed, in plain language
How reviews are madeThis update makes only light-touch changes: Change.org renamed its 'Help Center' link to 'Support Center' throughout the terms, and it added more detail to its text-messaging disclosures, including specific short/long codes used for petition-related texts and extra ways to get help. No rights, data practices, billing terms, dispute rules, or account/termination rules were changed.
Changelog
- ± CHANGED"Help Center" renamed to "Support Center"
Every reference to the 'Help Center' throughout the document (account issues, content reports, promoted petition support, refunds, text message help, and general contact) was renamed to 'Support Center.' The link and the support process itself did not change, just the name.
contacting us through our [Help Center](https://help.change.org/s/)
contacting us through our [Support Center](https://help.change.org/s/)
- ± CHANGEDText message description split out with specific sender codes
The old text said messages sent to you 'may be marketing or informational.' The new version removes that general line and instead adds a specific bullet describing transactional texts (petition updates and alerts) sent from short code 327121 or long code +18055165151, and notes that message frequency varies.
The messages may be marketing or informational messages related to the use of Change.org's services.
**Short code 327121 & Long Code +18055165151**: Transactional messages related to your petition, such as updates, alerts, and other information related to the use of Change.org's services. Message frequency varies.
- + ADDEDMore ways to get texting help added
In addition to texting the keyword HELP, you can now also email help@change.org or reach out through the Support Center if you have trouble with text messages.
you can reply via text message with the keyword HELP or you can get help by visiting our [Help Center](https://help.change.org/s/)
you can reply via text message with the keyword HELP, email help@change.org, or contact us through our [Support Center](https://help.change.org/s/)
Full text changes
COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED
| 7 | 7 | 1. 1. 1. 1. ### User accounts |
| 8 | 8 | |
| 9 | 9 | You need an account for most activities on our platform. Keep your password somewhere safe, because you're responsible for all activity associated with your profile. If you suspect someone else is using your account, let us know. |
| 10 | 10 | |
| 11 | 11 | When you sign or create a petition via our platform, a Change.org account is created for you. All your campaign activities are then tied to this account. |
| 12 | 12 | |
| 13 | When setting up your account, you must provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account with or without your permission. This means you need to be careful with your password and any emails you receive from us. You may not transfer your account to someone else or use someone else's account without their permission. Inform us immediately upon learning that someone else may be using your account without your permission, by contacting us through our [Help Center](https://help.change.org/s/). | |
| 13 | When setting up your account, you must provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account with or without your permission. This means you need to be careful with your password and any emails you receive from us. You may not transfer your account to someone else or use someone else's account without their permission. Inform us immediately upon learning that someone else may be using your account without your permission, by contacting us through our [Support Center](https://help.change.org/s/). | |
| 14 | 14 | |
| 15 | 15 | Our platform is for people who are at least 16 years of age except in the United States where you may use our platform if you are at least 13 years of age or older. If you are younger than 16 (or younger than 13 if you reside in the United States) you may not set up an account by yourself, but we encourage you to invite a parent or guardian to create a campaign about areas of interest to you. We do not knowingly collect any personal information from children under the age of 16 (or the age of 13 in the United States) without parental consent, unless permitted by applicable law. If we learn that a child under the age of 16 (or under the age of 13 in the United States) has provided us with personal information, we will delete it in accordance with applicable law. |
| 16 | 16 | |
| 17 | 17 | Nonprofit organizations ("NPOs") that are tax-exempt under applicable law may register for an account on our platform by providing proof of tax-exempt status and/or other documentation as we may require. Once verified, Verified NPOs who start petitions may access the signer list for their own petitions, including signer email addresses, where the signer has indicated they would like to be contacted by the Verified NPO about other ways they can help. You may only use signer information to contact signers about your work, and you may not sell, share, or use that data for any other purpose. Change.org reserves the right to revoke Verified NPO status and associated data access at any time, with or without notice, if we determine that the organization no longer qualifies or has misused signer data. |
| 18 | 18 | |
| 19 | 19 | 2. ### User content rules |
| 43 | 43 | 4. ### Open platform |
| 44 | 44 | |
| 45 | 45 | Campaigns on our platforms represent the many opinions of millions of people. We don't take responsibility for their views, nor are we responsible for the legality or accuracy of the content. You'll find links to other sites on our platforms - once you leave us, we're not responsible for all the wild, wacky, and wonderful things that can happen out there. |
| 46 | 46 | |
| 47 | 47 | **We are not responsible for the content or actions of our users**: Campaigns or content posted by users come from people, organizations, and other various sources. We make no promises about the reliability of any source or the accuracy, usefulness, safety, or intellectual property rights of any user campaign or content, nor do we endorse any campaigns or petitions or support any views, opinions, recommendations, or advice that may be posted by users. You acknowledge that certain users may have commercial interests in their campaigns. You therefore use the Change.org services and rely on any content you find at your own risk. |
| 48 | 48 | |
| 49 | If you find any campaign or other user content that violates our [Community Guidelines](https://change.org/policies/community), please use the "Report a policy violation" function on each petition page or file a request through our [Help Center](https://help.change.org/s/). | |
| 49 | If you find any campaign or other user content that violates our [Community Guidelines](https://change.org/policies/community), please use the "Report a policy violation" function on each petition page or file a request through our [Support Center](https://help.change.org/s/). | |
| 50 | 50 | |
| 51 | 51 | **Links out**: When you use our platforms, you will find links to other websites that we don't own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies. |
| 52 | 52 | |
| 53 | 53 | 5. ### Our rights |
| 54 | 54 | |
| 55 | 55 | We own the Change.org platforms, including the website, present or future apps and services, and things like our logos, API, code, and content created by our employees - don't mess with those! |
| 77 | 77 | We use a standard digital advertising model called CPM which stands for "cost per thousand impressions." The dollar amount you chip in determines the number of times we will display the petition advertisement to other potential supporters on your behalf. Each time the petition ad is displayed to a potential supporter, that "impression" or "view" counts toward the fulfillment of our promotional obligations to you. The CPM rate, or the cost per 1,000 ad impressions, varies based on country, currency, and other factors. |
| 78 | 78 | |
| 79 | 79 | Change.org reserves the right to track and calculate the number of delivered ad impressions using multiple data sources. Because we are unable to directly track delivered impressions via some platforms (e.g., Apple iOS devices), the number of impressions of a petition ad that we are agreeing to provide in exchange for your contribution is based, in part, on a projection from recent past experience. In other words, it is an estimate-although it is an estimate that we believe to be accurate based on the best information available to us. We reasonably believe that the specified number of impressions (or a close approximation) will be provided, but because of imperfect information, we cannot guarantee any precise number. |
| 80 | 80 | |
| 81 | 81 | Promoted Petition purchases directly benefit the petition (and indirectly benefit the underlying cause) by giving the petition greater public exposure, increasing the likelihood that the petition will gather more signatures and momentum. If the actual cost to Change.org of providing the promised ad impressions is less than the amount that you pay to purchase those impressions, Change.org reserves the right as to how to utilize the balance. |
| 82 | 82 | |
| 83 | By default, the Promoted Petition tool is activated on most petitions. If the Promoted Petition tool is disabled, the petition will not be eligible to be recommended by Change.org to other Change.org users via our email, on our website, or any other channels we may use for advertising distribution. As the petition starter, you can request the Promoted Petition feature to be disabled on your petition. To do so, you can contact our support team at our [Help Center](https://help.change.org/s/contactsupport). | |
| 83 | By default, the Promoted Petition tool is activated on most petitions. If the Promoted Petition tool is disabled, the petition will not be eligible to be recommended by Change.org to other Change.org users via our email, on our website, or any other channels we may use for advertising distribution. As the petition starter, you can request the Promoted Petition feature to be disabled on your petition. To do so, you can contact our support team at our [Support Center](https://help.change.org/s/contactsupport). | |
| 84 | 84 | |
| 85 | 85 | In circumstances where the petition is marked as a victory before the promotion has been fulfilled, we will continue to advertise the content, without the ability to collect signatures, for the remaining number of purchased impressions |
| 86 | 86 | |
| 87 | 87 | #### CHANGE.ORG RECURRING CONTRIBUTIONS |
| 88 | 88 | |
| 89 | 89 | We may provide you with the ability to support Change.org by making a recurring contribution. If you choose to do so you will be charged the monthly contribution amount automatically each month on your contribution renewal date and by consenting to the automatic renewal, you agree that on your contribution renewal date, Change.org will charge the monthly contribution to your payment method on file, without further authorization from you until cancelled. If your payment method cannot be charged for any reason (e.g., expired), you authorize us to use another payment method stored in your account or you shall provide an alternative form of payment in order to access your recurring contribution. Your monthly contributions help cover the costs of the Change.org platform, including, but not limited to, technology fees, engineering, operations, and expert campaign support services. Recurring contributions help, in part, to keep the Change.org platform free for everyone, open, and independent. Change.org reserves the right to decide how recurring contributions are allocated within the company. |
| 97 | 97 | - Change.org uses Stripe for payment processing services. By using Stripe payment processing services, you agree to be legally bound by Stripe's [Services Agreement](https://stripe.com/legal) and [Privacy Policy](https://stripe.com/privacy). |
| 98 | 98 | - Change.org uses Braintree, a division of PayPal, Inc. (Braintree), for payment processing services. By using the Braintree payment processing services, you agree to be legally bound by Braintree's [Payment Services Agreement](https://www.braintreepayments.com/legal/payment-services-agreement) and the applicable [Bank Agreement](https://www.braintreepayments.com/legal/bank-agreement). |
| 99 | 99 | - Change.org uses dLocal for payment processing services. By using dLocal payment processing services, you agree to be legally bound by dLocal's [Terms and Conditions](https://dlocal.com/legal/terms-and-conditions/) and [Privacy Policy](https://dlocal.com/legal/privacy-policy/). |
| 100 | 100 | |
| 101 | 101 | #### REFUNDS & REMOVAL |
| 102 | 102 | |
| 103 | If you are unsatisfied with your Promoted Petition purchase for any reason, you may request a refund. To be eligible, refund requests must be received by the support team within 90 days of purchase. To request a refund, please contact our support team through our [Help Center](https://help.change.org/s/contactsupport). | |
| 103 | If you are unsatisfied with your Promoted Petition purchase for any reason, you may request a refund. To be eligible, refund requests must be received by the support team within 90 days of purchase. To request a refund, please contact our support team through our [Support Center](https://help.change.org/s/contactsupport). | |
| 104 | 104 | |
| 105 | 105 | Change.org reserves the right to disable the Promoted Petitions service and/or remove any petition for violations of our [Community Guidelines](https://change.org/policies/community), our Terms of Service, and/or other discretionary reasons as we deem appropriate, regardless of the petition's Promoted Petition history. We reserve the right to not issue refunds in cases of fraud, abuse, or violations of our Terms of Service. |
| 106 | 106 | |
| 107 | 107 | #### TAXES & FEES |
| 108 | 108 | |
| 109 | 109 | You agree that, for all purchase, donation, or contribution transactions, (a) you will not use an invalid or unauthorized payment method; (b) you will be charged using the payment method you designate. You understand and acknowledge that payments made to Change.org (PBC) are not tax-deductible as charitable donations. Charitable donations to qualified tax-exempt organizations, such as the Change.org Foundation, made through our platforms may be tax-deductible. You agree to review, be legally bound by, and comply with any relevant terms and conditions of the receiving organization when making a donation. If you make a purchase, donation, or contribution through our platform, you agree to pay the applicable fee or amount in accordance with any pricing and payment terms presented to you for that purchase, donation, or contribution. All amounts do not include taxes, and you are responsible for paying any applicable taxes. You are also responsible for paying applicable standard credit card processing fees. |
| 245 | 245 | 10. ### Text messaging |
| 246 | 246 | |
| 247 | 247 | Texts. SMS. Mobile messages. |
| 248 | 248 | |
| 249 | 249 | By submitting your mobile phone number and agreeing to receive text messages from Change.org, you are consenting to the following Terms: |
| 250 | 250 | |
| 251 | **Authorization to Text You.** You confirm that the phone number you provide to Change.org belongs to you. You agree to receive periodic text messages from or on behalf of Change.org, which may, or may not, be sent using an automatic telephone dialing system. The messages may be marketing or informational messages related to the use of Change.org's services. | |
| 251 | **Authorization to Text You.** You confirm that the phone number you provide to Change.org belongs to you. You agree to receive periodic text messages from or on behalf of Change.org, which may, or may not, be sent using an automatic telephone dialing system. | |
| 252 | 252 | |
| 253 | - **Short code 327121 & Long Code +18055165151**: Transactional messages related to your petition, such as updates, alerts, and other information related to the use of Change.org's services. Message frequency varies. | |
| 254 | ||
| 253 | 255 | **Consent Not Mandatory.** You understand that you are not required to provide your consent to receive automated messages as a condition of purchasing any property, goods, or use of services. |
| 254 | 256 | |
| 255 | 257 | **Opt-Out.** You can opt-out of this service at any time. Just text "STOP" "END" "CANCEL" "UNSUBSCRIBE" OR "QUIT" to the phone number. After you text your opt-out request to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text "START," and we will start sending SMS messages to you again. |
| 256 | 258 | |
| 257 | **Help.** If you are experiencing any issues, you can reply via text message with the keyword HELP or you can get help by visiting our [Help Center](https://help.change.org/s/). | |
| 259 | **Help.** If you are experiencing any issues, you can reply via text message with the keyword HELP, email help@change.org, or contact us through our [Support Center](https://help.change.org/s/). | |
| 258 | 260 | |
| 259 | 261 | **Carriers Not Liable.** Carriers, such as AT&T, T-Mobile, and Verizon are not liable for delayed or undelivered messages. |
| 260 | 262 | |
| 261 | 263 | **Message and Data Rates May Apply.** Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider. |
| 262 | 264 | |
| 263 | 265 | **Privacy.** If you have any questions regarding privacy, please read our [Privacy Policy](https://change.org/policies/privacy). |
| 267 | 269 | These Terms may change from time to time. The "Last updated" date at the top of these Terms indicates when it was last revised. Any changes will become effective when we post the revised Terms on our platform. |
| 268 | 270 | |
| 269 | 271 | We reserve the right, at our sole discretion, to modify or replace these Terms of Service at any time. We'll let you know of any significant changes by posting a notice on our platform or by sending an email to the address associated with your account. Your continued use of our services after we post any modifications or updates to the Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically and stay informed of any updates or changes. |
| 270 | 272 | |
| 271 | 273 | 12. ### How to contact us |
| 272 | 274 | |
| 273 | The best way to get in touch with us is through our [Help Center](https://help.change.org/). You could send us a letter, but we have to say we don't love snail mail - we are a tech company, after all. | |
| 275 | The best way to get in touch with us is through our [Support Center](https://help.change.org/). You could send us a letter, but we have to say we don't love snail mail - we are a tech company, after all. | |
| 274 | 276 | |
| 275 | We'd love to hear your questions, concerns, and feedback about this policy. If you have any suggestions for us, let us know through our [Help Center](https://help.change.org/) or at [help@change.org](mailto:help@change.org). You can also write to the following address: | |
| 277 | We'd love to hear your questions, concerns, and feedback about this policy. If you have any suggestions for us, let us know through our [Support Center](https://help.change.org/) or at [help@change.org](mailto:help@change.org). You can also write to the following address: | |
| 276 | 278 | |
| 277 | 279 | Change.org, PBC |
| 278 | 280 | 548 Market Street #29993 |
| 279 | 281 | San Francisco, CA 94104-5401 |
| 280 | 282 | USA |
| 281 | 283 |