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Privacy Policy

The previous snapshot of this policy was empty, so this update captures CarWale's full Privacy Policy as new text rather than a small edit. The policy is broad: it lets CarWale share your name and phone number with dealers, car makers, banks and other group companies; it treats filling in any form as permission for CarWale and its current and future partners to call, text and email you even if your number is on the DNC/DND list; it lets the company hand basic identifying details to law enforcement without a subpoena; it accepts no responsibility if your data leaks; and it says continued use of the site means you accept any future changes to the policy.

Automatic tracking of pages you visit, including off-siteCarWale records your IP address, browser details, and which page you came from and go to…

CarWale records your IP address, browser details, and which page you came from and go to next - even when those pages are on other websites. Ads are served through Google's DoubleClick platform, which adds more ad tracking.

“This information may include the URL that you just came from (whether this URL is on our Site or not), which URL you next go to (whether this URL is on our Site or not), your computer browser information, and your IP address.”

What you can do — Use the advertising opt-out link in Section 3 (choose Google from the list) to reduce ad-related tracking.

DATA COLLECTION
Buyers and sellers are given each other's phone numbersIf you list a car or click to enquire about one, your name and number are emailed to the…

If you list a car or click to enquire about one, your name and number are emailed to the other party, and to the dealer or car maker for new-car enquiries. You cannot pick who receives it once you show interest.

“When a user expresses interest against a new vehicle offered for sale by a dealer, manufacturer or other party, the dealer, manufacturer or other party will be provided with the user's contact information as provided in the registration form.”
DATA SHARING
Marketing calls and texts allowed even if you are on DNC/DNDJust filling in a form is treated as your permission for CarWale and an open-ended list of…

Just filling in a form is treated as your permission for CarWale and an open-ended list of current and future partners to contact you by phone, SMS or email with sales offers. It specifically overrides the Do Not Call / Do Not Disturb registry protection you may have set up, and hands your contact details to partners you never chose.

“you authorize us & both our current and future associate partners (including but not limited to financial partners and several automotive partners) to communicate with you via SMS, Email, Phone or any other means to offer you their and our services, imparting product knowledge, offering promotional offers listed on the website & offers offered by the associated third parties, regardless of your and your phone number's DNC or DND status.”

What you can do — Only fill in enquiry forms if you are willing to be called. To stop it, use the opt-out settings in your profile and email privacy@carwale.com asking to withdraw consent for marketing contact.

DATA SHARING
Your data goes to dealers, banks and group companies worldwideAdvertisers and third parties collect your form details at the same moment you submit…

Advertisers and third parties collect your form details at the same moment you submit them, and then use them under their own privacy policies, which CarWale does not control. Browsing behaviour and personal information can also be shared across the parent company, affiliates, subsidiaries and joint ventures around the world, and passed on if the business is sold or merged.

“We might share much of our data, including browsing behavior and personal information about you, with our parent, affiliates, subsidiaries, and joint ventures that are committed to serving your online trading needs and related services, throughout the world.”

What you can do — Before submitting a loan or dealer enquiry form, check that third party's own privacy policy, and use a secondary phone number or email if you want to limit follow-up calls.

DATA SHARING
No responsibility if your information leaksAfter describing its security measures, the policy says CarWale accepts no liability at…

After describing its security measures, the policy says CarWale accepts no liability at all if your information is exposed, for any reason - including hacking or transmission errors. It also treats any action taken with your login as something you authorised, so you carry the risk if your account is misused.

“we do not assume any liability or responsibility for disclosure of your information due to any reason, such as unauthorized third-party access, transmission errors or others”

What you can do — Use a strong, unique password for CarWale and avoid uploading documents or details you would not want exposed in a breach.

LIABILITY LIMITS
Terms can change at any time with only a website postingCarWale can rewrite this policy whenever it likes. Changes are just posted on the page -…

CarWale can rewrite this policy whenever it likes. Changes are just posted on the page - you get no email or alert - and simply continuing to use the site counts as agreeing. The burden is on you to keep checking.

“Your continued use of the Site following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.”

What you can do — Re-read the privacy policy page before submitting new personal details, since the version in force is the one at the time your data is used.

UNILATERAL CHANGES
Basic identifying details can be handed over without a subpoenaFor a verified law-enforcement request tied to a criminal investigation or alleged illegal…

For a verified law-enforcement request tied to a criminal investigation or alleged illegal activity, CarWale can release your name, city, state, phone number, email, User ID history and listing history without any court order. Broader disclosures normally need legal process, but there are exceptions for suspected harm or illegal activity.

“we can (and you authorize us to) disclose your name, city, state, telephone number, email address, User ID history, fraud complaints, and automobile listing history without a subpoena or summon”
DATA SHARING
Withdrawing your consent can end your accessYou are allowed to write in and withdraw consent to the use of your data, but CarWale can…

You are allowed to write in and withdraw consent to the use of your data, but CarWale can respond by cutting off all services to you. In practice, exercising your privacy right may mean losing the account.

“However, please note that Carwale.com reserves the right to discontinue all services in the event you withdraw your consent.”

What you can do — If you want to withdraw consent, email privacy@carwale.com in writing and first save any listing or enquiry records you need.

TERMINATION
No time limit on how long data is keptRecords of your buying and selling activity, forum posts and feedback are kept for as long…

Records of your buying and selling activity, forum posts and feedback are kept for as long as CarWale considers necessary for disputes, support and troubleshooting. No deletion timeline or right to erasure is described.

“We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.”
DATA RETENTION
Content rules you must follow when postingYou promise not to post content that belongs to someone else, is harmful, obscene,…

You promise not to post content that belongs to someone else, is harmful, obscene, illegal, misleading, or that threatens India's security or public order. These are standard Indian intermediary rules, but breaking them puts you in breach of the agreement.

“You agree, undertake and confirm that while providing your information on the Site you will not host, display, upload, modify, publish, transmit, update or share any information that:-”
USER OBLIGATIONS
20251101_rev01 → 20260811_rev01COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED
1Privacy of your personal information is very important to us. We do not disclose your personal information to third parties for their marketing purposes without your explicit consent. Please read this Privacy Policy to learn more about the ways in which we use and protect your personal information. The privacy practices of this statement apply to our services available under the domain and sub-domains of [www.CarWale.com](https://www.carwale.com/) ( [CarWale.com](https://www.carwale.com/) or "Site") and apply generally to our parent, affiliates, subsidiaries or joint venture websites whose specific privacy policies are available from our Privacy Central pages. By visiting this Site you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Site. This Privacy Policy describes the information, as part of the normal operation of our services, we collect from you and what may happen to that information. Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about CarWale.com's practices so that you can make informed decisions. By accepting the Privacy Policy and the User Agreement in registration, you expressly consent to (i) be bound by the terms and conditions of this Privacy Policy and User Agreement; and (ii) our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.
2
3This Privacy Policy describes the information, as part of the normal operation of our services, we collect from you and what may happen to that information. Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about CarWale.com's practices so that you can make informed decisions. By accepting the Privacy Policy and the User Agreement in registration, you expressly consent to (i) be bound by the terms and conditions of this Privacy Policy and User Agreement; and (ii) our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.
4
5## 1\. Your Privacy - Our Commitment
6
7At CarWale.com, we are extremely proud of our commitment to protect your privacy and the personal information you disclose on the Site. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.
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9## 2\. CarWale.com Privacy Guarantee
10
11CarWale.com promises that we will not disclose your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Site and visitors, such as number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.
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13## 3\. Information we collect
14
15When you use our Site, we collect and store your personal information provided by you. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Site to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose. In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. To fully use our Site, you will need to register using our online registration form, where you may be required to provide us with your contact and identity information and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Site.
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17We may automatically track certain information about you based upon your behavior on our Site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Site or not), which URL you next go to (whether this URL is on our Site or not), your computer browser information, and your IP address.
+ ADDEDAutomatic tracking of your browsing and ad targeting

The site automatically records your IP address, browser, the page you came from and the page you go to next, including pages outside CarWale. Ads are served through Google's DoubleClick, with an opt-out link provided.

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19CarWale serves all its advertisements using Google's DoubleClick for Publishers ad serving platform. You may opt-out of the advertising-related data collection [here](http://www.networkadvertising.org/managing/opt_out.asp) (choose Google from the list). In some cases, we use our in-house ad serving technology to serve ads to you.
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21If you choose to buy or sell automobiles using the Site then we collect information about your buying and selling behavior. We also collect other users' comments about you in our feedback area. If you choose to post messages on our forum or leave feedback for other users, we will collect that information. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
+ ADDEDData kept for disputes and support

Information about your buying, selling, forum posts and feedback is kept as long as needed to handle disputes, support and troubleshooting, with no fixed time limit given.

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23## 4\. Our use of your information
24
25We use your personal information to facilitate the services you request. We use your personal information and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; sharing in the course of perusing and enquiring against new vehicle and used vehicle classified listings with prospective buyers/sellers (including dealers involved in buying and selling) as the case may be; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple User IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy. If you choose to list an automobile for sale on the Site we use your address and billing information to bill you, to contact you, to let interested buyers contact you and to provide associated support.
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27You agree that we may use your personal information to improve our marketing and promotional efforts, to analyze Site usage, improve the Site's content and product offerings, and customize the Site's content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site. You agree that we may use your personal information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the Site. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile. You may make changes to your profile at any time.
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29By using CarWale.com and filling any form on our site, you authorize us & both our current and future associate partners (including but not limited to financial partners and several automotive partners) to communicate with you via SMS, Email, Phone or any other means to offer you their and our services, imparting product knowledge, offering promotional offers listed on the website & offers offered by the associated third parties, regardless of your and your phone number's DNC or DND status.
+ ADDEDFilling any form signs you up for marketing calls, even on DNC/DND

Filling out any form on the site is treated as permission for CarWale and its current and future partners (finance companies, car businesses) to contact you by SMS, email or phone with offers - and this applies even if your number is registered on India's Do Not Call / Do Not Disturb list.

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31## 5\. Our disclosure of your information
32
33We may also use your information to deliver information to you that, in some cases, are targeted to your interests, such as new services and promotions. The following are examples of some categories of persons to whom we would share your information with from time-to-time.
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351\. Advertisements
36
37> a. Where a user enters information on any form of an advertiser, the information is simultaneously collected by CarWale.com and the advertiser (including dealers, vehicle manufacturers, banks like ICICI bank etc). The information is used by CarWale.com in accordance with the terms of this Privacy Policy and is used by the advertiser as per the advertiser's prevalent privacy policies. Because we do not control the privacy practices of these advertisers, you should evaluate their practices before deciding to provide the said information.
38>
39> b. CarWale.com may also aggregate (gather up data across all user accounts) personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.
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412\. Classifieds Listings
42
43> a. When a user lists a classifieds advertisement, and the advertisement receives an expression of interest by the interested user, the interested user will be provided the contact information of the user listing the advertisement as provided in that user's registration form.
44>
45> b. When a user expresses an interest in a classifieds advertisement, the user who has listed the advertisement will be provided the contact information of the interested user as provided in the interested user's registration form.
46>
47> c. When a user expresses interest against a new vehicle offered for sale by a dealer, manufacturer or other party, the dealer, manufacturer or other party will be provided with the user's contact information as provided in the registration form.
+ ADDEDBuyers and sellers get each other's contact details

If you list a car or show interest in one, your name and phone number are passed to the other side - and to the dealer or manufacturer if it is a new car enquiry.

48
493\. Automobiles and Services offered on the Site are by third parties
50
51There are certain automobiles and services for which third parties request for information before the service is listed on the Site (example: application for vehicle loan). The information provided by the user for such purposes is simultaneously collected by CarWale.com and the respective third party (including dealers, vehicle manufacturers, banks like ICICI bank etc). This information is utilised by the third party in accordance with its privacy policy and the terms of the offer. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.
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534\. Internal Service Providers
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55We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the Site (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs) and therefore we may provide some of your personal information directly to these internal service providers. These internal service providers' are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced Site related operation, unless you have explicitly agreed or given your prior permission to them for additional uses. In some instances, the internal service provider may collect information directly from you (such as for Site surveys). In these cases, you will be notified of the involvement of the internal service provider, and all additional information you provide them and their additional uses will be strictly up to you. If you provide additional information to an internal service provider directly, then their use of your personal information is governed by their applicable privacy policy.
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575\. Other Corporate Entities
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59We might share much of our data, including browsing behavior and personal information about you, with our parent, affiliates, subsidiaries, and joint ventures that are committed to serving your online trading needs and related services, throughout the world. To the extent that these entities (including dealers, vehicle manufacturers, banks, NBFCs etc.) have access to your information, they will treat it at least as protectively as they treat information they obtain from their other users. Our parent, affiliates, subsidiaries, and joint ventures follow privacy practices no less protective of all users than our practices described in this document, to the extent allowed by applicable law. CarWale, its parent, affiliates, subsidiaries, its joint ventures, or any combination of such, will share some or all of your personal information with another business entity should we plan to, merge with, or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal information.
+ ADDEDYour details go to advertisers, dealers, banks and group companies

When you fill in an advertiser's form, that advertiser (dealers, car makers, banks) gets your information at the same time CarWale does, and their own privacy policy applies. CarWale also shares browsing behaviour and personal information with its parent company, affiliates, subsidiaries and joint ventures worldwide, and with dealers, banks and NBFCs.

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616\. Legal Requests
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63We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights fraud and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, User ID history, fraud complaints, and automobile listing history without a subpoena or summon. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; or report suspected illegal activity. Further, we can (and you authorize us to) disclose your name, street address, city, state, zip code, country, phone number, email, and company name to intellectual property rights owners under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.
+ ADDEDSome data disclosed to authorities without a court order

For a verified law-enforcement request in a criminal or alleged-illegal-activity matter, CarWale can hand over your name, city, state, phone, email, User ID history, fraud complaints and listing history with no subpoena. Other disclosures generally need legal process, with exceptions for suspected harm or illegal activity.

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65Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
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67## 6A. Your Obligations
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69You agree, undertake and confirm that while providing your information on the Site you will not host, display, upload, modify, publish, transmit, update or share any information that:-
+ ADDEDRules about what you can post

A list of content you must not upload - other people's material, harmful or obscene content, anything infringing rights or breaking the law, or content threatening India's security.

70
71> (a) belongs to another person and to which you do not have any right to;
72>
73> (b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another privacy hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
74>
75> (c) harm minor in any way;
76>
77> (d) infringes any patent, trademark, copyright or other proprietary rights;
78>
79> (e) violates any law for the time being in force;
80>
81> (f) deceives or misleads the Site and or existing and new users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
82>
83> (g) impersonate any other person;
84>
85> (h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or
86>
87> (i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
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89## 6B. Your use of other users' information
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91In order to facilitate interaction among all CarWale.com community members, our Site allows you to access other users' contact information. Further, as a seller you will be sent via email the personal details like name and number of the buyer(s), and as a buyer you will be sent via email the personal details like name, number and other information of the seller(s). By entering into our User Agreement, you agree that, with respect to other user's personally identifiable information that you obtain through the Site or through a CarWale.com related communication or CarWale.com facilitated transaction, CarWale.com hereby grants to you a license to use such information only for:
92
93> (a) CarWale.com related communications that are not unsolicited commercial messages,
94>
95> (b) using co-branded services offered through CarWale.com, and
96>
97> (c) any other purpose that such user expressly opts into after adequate disclosure of the purpose(s). In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them
98
99In addition, under no circumstances, except as defined in this Section, can you disclose personally identifiable information about another user to any third party without our consent and the consent of such other user after adequate disclosure.
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101CarWale.com and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a CarWale.com user-even a user who has purchased an automobilefrom you-to your mail list (email or physical mail) without their express consent after adequate disclosure.
102
103## 7\. Access or change your personally identifiable information
104
105To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information. If you have registered your profile on CarWale.com, your CarWale.com ID and Password are required in order to access your profile information.
106
107## 8\. Security and Limitation of Liability
108
109We use several processes to safeguard your information, to maintain our data security and to prevent any unauthorized access to your information. For this, we have deployed different physical, electronic and business processes. The safeguards we use are tailored towards to type and sensitivity of the information that we collect, process and transmit, as well as the present technological knowledge and progress.
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111We have deployed several generally accepted industry standards, such as firewalls, encryption, software development processes, traffic monitors, automated tools, and others to protect any information residing with us or being transmitted to us.
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113Any third party service providers we use for processing payments are validated as compliant with the payment card industry standard (PCI compliant service providers).
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115Whilst utilizing and continually updating our security measures and processes, we do not assume any liability or responsibility for disclosure of your information due to any reason, such as unauthorized third-party access, transmission errors or others.
+ ADDEDNo liability if your data is exposed

CarWale describes its security measures but then says it takes no responsibility at all if your information is disclosed for any reason, including hacking or transmission errors. It also treats anything done with your login as authorised by you.

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117You should not share your CarWale access details or credentials with any other party. If we receive instructions using your credentials, we will consider that you have authorized the instructions.
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119## 9\. Your consent
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121By using the Site, you consent to the collection and use of the information you disclose on the Site by CarWale.com. We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Site following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes. You may also note that you may at any time, in writing to us, withdraw your consent to use your information in which case CarWale.com will desist from using it anymore. However, please note that Carwale.com reserves the right to discontinue all services in the event you withdraw your consent.
+ ADDEDPolicy can change any time; using the site means you agree

CarWale can amend the policy whenever it wants. Changes are posted on the page with no direct notice to you, and simply continuing to use the site counts as your acceptance.

+ ADDEDWithdrawing consent can cost you the service

You can write in to withdraw your consent to the use of your data, but CarWale can then shut off all services to you.

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123## 10\. Grievances
124
125For any queries, complaints or inquiries about the way we use or process the information provided by you or about our Privacy Policy, you may email our Grievance Offer or write to us at the following address.
126
127Grievance Officer:
128
129Mr Akshay Shankar
130Email: [privacy@carwale.com](mailto:privacy@carwale.com)
+ ADDEDGrievance officer and company contact listed

Names Mr Akshay Shankar as Grievance Officer with privacy@carwale.com and the CarTrade Tech Ltd address in Navi Mumbai. The opening section also repeats the same paragraph twice.

131
132CarTrade Tech Ltd
13312th Floor,Vishwaroop IT Park,
134S Pranavanandji Marg,
135Sector 30A, Vashi,
136Navi Mumbai, Maharashtra 400705
137
138Buying a new Car?Leave a missed call02241357346(Toll free)