Consumer Terms of Service

No material change: wording, formatting, dates or contact details only.

Cosmetic change: formatting, typos, or contact details.

20260911_rev01 → 20261021_rev01COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

7	7	In these Terms, when we refer to "we", "us" or "our," or similar, we mean Anthropic. Other words in bold and inverted commas have the meaning given to them where the word or phrase is first used. Subsequent uses of these words have the same meaning.
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9	9	Please read our [Privacy Policy](https://anthropic.com/privacy), which describes how we collect and use personal information.
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11	11	Please note: Our [Commercial Terms of Service](https://www.anthropic.com/legal/commercial-terms) govern your use of any Anthropic API key, the [Anthropic Console](https://console.anthropic.com/login), or any other Anthropic offerings that reference the Commercial Terms of Service. For clarity, this does not include Claude.ai or Claude Pro use for individuals or entities.
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13		## 1\. Who we are.
	13	### 1\. Who we are.
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15	15	Anthropic is an AI safety and research company working to build reliable, interpretable, and steerable AI systems. We conduct frontier research, develop and apply a variety of safety techniques, and deploy the resulting systems via a set of partnerships and products.
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17		## 2\. Account creation and access.
	17	### 2\. Account creation and access.
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19	19	Minimum age. You must be at least 18 years old to use the Services.
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21	21	Your Anthropic Account. To access our Services, we may ask you to create an account (your "Account"), to provide certain information (such as your email address), and to create a password. You agree to provide correct, current, and complete information and allow us to use it to communicate with you about our Services. You agree to notify us promptly if there are any changes to the information you have provided to us. Our communications to you using such information will satisfy any requirements for legal notices.
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23	23	You may not share your Account login information, Anthropic API key, or Account credentials with anyone else or make your Account available to anyone else. You are responsible for all activity occurring under your Account and agree to notify us immediately if you become aware of any unauthorized access to your Account by sending an email to [support@anthropic.com](mailto:support@anthropic.com).
27	27	Business Domains. If you use an email address owned by your employer or another organization, your Account may be linked to the organization's enterprise account with us and the organization's administrator may be able to monitor and control the Account, including having access to Materials (defined below). We will provide notice to you before linking your Account to an organization's enterprise account. However, if the organization is responsible for notifying you or has already informed you that it may monitor and control your Account, we may not provide additional notice.
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29	29	Evaluation and Additional Services. In some cases, we may permit you to evaluate our Services for a limited time or with limited functionality. Use of our Services for evaluation purposes are for your personal, non-commercial use only.
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31	31	You may need to accept additional terms to use certain Services. These additional terms will supplement our Terms for those Services and may change your rights or obligations for those Services, including your obligations to pay fees.
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33		## 3\. Use of our Services.
	33	### 3\. Use of our Services.
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35	35	You may access and use our Services only in compliance with our Terms, including our [Acceptable Use Policy](https://anthropic.com/aup), the policy governing [the countries and regions Anthropic currently supports](https://www.anthropic.com/supported-countries) ("Supported Regions Policy"), and any guidelines or supplemental terms we may post on the Services (the "Permitted Use"). You are responsible for all activity under the account through which you access the Services.
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37	37	You may not access or use, or help another person to access or use, our Services in the following ways:
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39	39	1. In any manner that violates any applicable law or regulation-including, without limitation, any laws about exporting data or software to and from any countries in the European Economic Area, Switzerland, or other countries.
45	45	7. Except when you are accessing our Services via an Anthropic API Key or where we otherwise explicitly permit it, to access the Services through automated or non-human means, whether through a bot, script, or otherwise.
46	46	8. To engage in any other conduct that restricts or inhibits any person from using or enjoying our Services, or that we reasonably consider exposes us-or any of our users, affiliates, or any other third party-to any liability, damages, or detriment of any type, including reputational harms.
47	47	9. To rely upon the Services, the Materials, or the Actions to buy or sell securities or to provide or receive advice about securities, commodities, derivatives, or other financial products or services, as Anthropic is not a broker-dealer or a registered investment adviser under the securities laws of the United States or any other jurisdiction."
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49	49	You also must not abuse, harm, interfere with, or disrupt our Services, including, for example, introducing viruses or malware, spamming or DDoSing Services, or bypassing any of our systems or protective measures.
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51		## 4\. Inputs, Outputs, Actions, and Materials.
	51	### 4\. Inputs, Outputs, Actions, and Materials.
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53	53	Generally. You may be allowed to interact with our Services in a variety of formats (we call these "Inputs"). Our Services may generate responses (we call these "Outputs") or enable the Services to take actions on your behalf, such as software manipulation, data processing, and system interactions (we call these "Actions"), based on your Inputs. Inputs and Outputs collectively are "Materials."
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55	55	Rights and Responsibilities. You are responsible for all Inputs you submit to our Services and all Actions. You must ensure that you have all rights, licenses, and permissions that are necessary for us to process such Inputs in accordance with our Terms and to provide the Services to you, including for example, to integrate with third-party services, to share Materials with others at your direction, and to take Actions. You must ensure that your submission of Inputs to us, your sharing them with others, or directing Claude to take Actions will not violate our Terms, our [Acceptable Use Policy](https://anthropic.com/aup), or any laws or regulations applicable to those Inputs. As between you and Anthropic, and to the extent permitted by applicable law, you retain any right, title, and interest that you have in such Inputs. Subject to your compliance with our Terms, we assign to you all our right, title, and interest (if any) in Outputs.
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57	57	Reliance on Outputs and Actions. Artificial intelligence and large language models are frontier technologies that are still improving in accuracy, reliability and safety. When you use our Services, you acknowledge and agree:
63	63	5. Outputs may contain content that is inconsistent with Anthropic's views.
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65	65	Our use of Materials. We may use Materials to provide, maintain, and improve the Services and to develop other products and services, including training our models, unless you opt out of training through your account settings. Even if you opt out, we will use Materials for model training when: (1) you provide Feedback to us regarding any Materials, or (2) your Materials are flagged for safety review to improve our ability to detect harmful content, enforce our policies, or advance our safety research.
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67	67	Limitations. Different types of Service (including paid-for Services under a Subscription) may have technical restrictions associated with them, for example, the number of Inputs you may submit to the Service or the number of Outputs you may receive within a certain period of time ("Technical Limitation"). For more information about the Technical Limitations for each type of Service offering, see the relevant purchase page on our website.
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69		## 5\. Feedback
	69	### 5\. Feedback
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71	71	We appreciate feedback, including ideas and suggestions for improvement or rating an Output in response to an Input ("Feedback"). If you rate an Output in response to an Input-for example, by using the thumbs up/thumbs down icon-we will store the related conversation as part of your Feedback. You have no obligation to give us Feedback, but if you do, you agree that we may use the Feedback however we choose without any obligation or other payment to you.
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73		## 6\. Subscriptions, fees and payment.
	73	### 6\. Subscriptions, fees and payment.
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75	75	Fees and billing. You may be required to pay fees to access or use our Services or certain features of our Services. You are responsible for paying any applicable fees listed on the Services. The fees applicable to our Services (including information on how we calculate our fees) are set out on the [Model Pricing Page](https://www.anthropic.com/pricing) unless otherwise communicated to you by Anthropic in writing.
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77	77	If you purchase access to our Services or features of our Services from us, you must provide complete and accurate billing information ("Payment Method"). You confirm that the card or bank account which is being used as your Payment Method is yours, or that you have the authorization of the account holder to use it. If you use a Payment Method which you are not authorized to use, you will be liable to us for any losses that we suffer as a result of your use of that Payment Method.
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79	79	You agree that we may charge the Payment Method for any applicable fees listed on our Services and any applicable tax. If the fees for these Services or features are specified to be recurring or based on usage (for example, a Subscription (see below)), you agree that we may charge these fees and applicable taxes to the Payment Method on a periodic basis.
105	105	5. If you are not paying under a subscription billing model, you do not have a right to a refund of unused tokens.
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107	107	g. Subscriptions purchased through an App Distributor. Where you have purchased your Subscription through an App Distributor, your right to cancel under Section 6(f) above will be as set out in the App Distributor's terms and Section 6(f) will not apply. The App Distributor's terms will set out how to notify the App Distributor that you want to cancel and how any fees will be refunded.
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109	109	Additional fees. We may also increase the fees for access to our Services that do not require a Subscription. If we charge additional fees in connection with those Services, we will give you an opportunity to review and accept the additional fees before you are charged. Also, additional fees may apply for additional Services or features of the Services that we may make available. If you do not accept any such additional fees, we may discontinue your access to those Services or features.
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111		## 7\. Third-party services and links
	111	### 7\. Third-party services and links
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113	113	Our Services may use or be used in connection with third-party content ("Third-Party Content"), services, or integrations. We do not control or accept responsibility for any loss or damage that may arise from your use of any Third-Party Content, services, and integrations, for which we make no representations or warranties. Your use of any Third-Party Content, services, and integrations is at your own risk and subject to any terms, conditions, or policies (including privacy policies) applicable to such third-party content, services, and integrations.
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115		## 8\. Content Moderation
	115	### 8\. Content Moderation
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117	117	Third-Party Content is the responsibility of the person or entity that provides it to our Services. Anthropic is under no obligation to host or serve Third-Party Content. Third-Party Content may appear in Inputs or Outputs and become part of Materials. If you see any Third-Party Content you believe does not comply with these Terms, including by violating the Acceptable Use Policy or the law, you can [report](https://docs.google.com/forms/d/e/1FAIpQLSeO9Hzkyf_hQ2fYkfP_cqAcJG5kdlkg1wF4drQEFK9Z6db7jg/viewform) it to us.
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119	119	If we become aware that any Third-Party Content (1) infringes another's copyright or any other intellectual property or related or neighboring right, (2) is in breach of these Terms or our Acceptable Use Policy, or (3) may cause harm to Anthropic, our users, or third parties, we reserve the right to remove or take down some or all of such Third-Party Content using, where appropriate, algorithmic and human review.
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121	121	You can learn more about our monitoring and enforcement, including how to appeal an account suspension or termination, in our [T&S Support Center](https://support.anthropic.com/en/collections/4078535-trust-safety).
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123	123	If you posted the Third-Party Content or own it, we will use reasonable efforts to notify you with the reason for our action unless we reasonably believe that to do so: (a) would breach the law or the direction of a legal enforcement authority or would otherwise risk legal liability for Anthropic; (b) would compromise an investigation or the integrity or operation of the Services; or (c) would cause harm to any user, other third party, or Anthropic. You can appeal a takedown of Third-Party Content by responding to the notice you receive from us.
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125		## 9\. Software
	125	### 9\. Software
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127	127	We may offer manual or automatic updates to our software including our apps ("Anthropic Software"), without advance notice to you. Anthropic Software may include open source software. In the event of any conflict between these Terms and any other Anthropic or third-party terms applicable to any portion of Anthropic Software, such as open-source license terms, such other terms will control as to that portion of the Anthropic Software and to the extent of the conflict.
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129		## 10\. Ownership of the Services
	129	### 10\. Ownership of the Services
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131	131	The Services are owned, operated, and provided by us and, where applicable, our Providers. We and our Providers retain all our respective rights, title, and interest, including intellectual property rights, in and to the Services. Other than the rights of access and use expressly granted in our Terms, our Terms do not grant you any right, title, or interest in or to our Services.
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133		## 11\. Disclaimer of warranties, limitations of liability, and indemnity
	133	### 11\. Disclaimer of warranties, limitations of liability, and indemnity
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135	135	Our team works hard to provide great services, and we're continuously working on improvements. However, there are certain aspects we can't guarantee.
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137	137	No warranties. You may have legal rights in relation to our Services, including where the Services are not as described, faulty or otherwise not fit for purpose. If you believe that any of our Services that you have ordered do not conform with these Terms, please contact us at [support@anthropic.com](mailto:support@anthropic.com). Other than those legal rights, your use of the Services, Materials, and Actions is solely at your own risk. The Services, Outputs, and Actions are provided on an "as is" and "as available" basis and, to the fullest extent permissible under applicable law, are provided without warranties of any kind, whether express, implied, or statutory. We and our Providers expressly disclaim any and all warranties of fitness for a particular purpose, title, merchantability, accuracy, availability, reliability, security, privacy, compatibility, non-infringement, and any warranty implied by course of dealing, course of performance, or trade usage.
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139	139	No limitation. Nothing in these Terms excludes or limits our liability for:
149	149	Your rights. Nothing in these Terms affects your statutory rights and we are under a legal duty to provide you with Services that are in conformity with the terms applying to our Services. Advice about your statutory rights is available from your local Citizens' Information Board (or local equivalent, if applicable).
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151	151	Limitation of liability. Except as otherwise set out in _No Limitation_ above, our total liability to you for any loss or damage arising out of or in connection with these Terms, whether in contract (including under any indemnity), tort (including negligence) or otherwise will be limited to the greater of: (a) the amount you paid to us for access to or use of the Services in the six months prior to the event giving rise to the liability, and (b) €100.
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153	153	Beneficiaries. Our Providers may benefit from, and enforce, their rights under this Section 10.
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155		## 12\. Data Switching and Portability
	155	### 12\. Data Switching and Portability
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157	157	You may write to us in accordance with your legal rights and ask to switch to another service provider or port all your exportable data and digital assets to an on-premise ICT infrastructure ("Switching Request"). You shall provide two months' written notice for any Switching Request ("Notice Period"). Within one month before the end of the Notice Period you shall notify us, where applicable, of details of the new service provider, the on-premise ICT infrastructure, or your decision to erase your exportable data and digital assets.
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159	159	We will initiate your Switching Request after the Notice Period and the switching process will be completed within 30 days after the end of the Notice Period (the "Transitional Period"). However, where there is technical unfeasibility, we may notify you within 14 days of the Switching Request of an extension to the Transitional Period which may be up to seven months. You can also extend the Transitional Period once for a reasonable and appropriate period. During the Transitional Period these Terms shall continue to comply and we will:
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161	161	1. provide you and your authorised representatives with reasonable assistance in the switching process including supporting your exit strategy in relation to the Services;
164	164	4. ensure a high level of security during the switching process.
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166	166	These Terms shall automatically terminate upon the successful completion of the switching process or at the end of the Notice Period where you instruct us to erase your exportable data and digital assets upon termination, whichever is sooner. We will notify you of the termination.
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168	168	Without prejudice to your rights under applicable law: after the end of the Transitional Period, you shall have 30 calendar days to retrieve all exportable data and digital assets ("Retrieval Period") and after the switching process is complete and unless otherwise agreed, at the end of the Retrieval Period we shall erase all exportable data and digital assets generated by you or data relating to you directly except to the extent that other laws requires or permits us to retain data.
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170		## 13\. General terms
	170	### 13\. General terms
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172	172	Changes to Services. Our Services are novel and will change. We may sometimes add or remove features, increase or decrease capacity limits, offer new Services, or stop offering old ones. We may modify, suspend, or discontinue the Services or your access to the Services. Where those actions will materially impact your use of the Services, we will endeavor to notify you in accordance with this section. This includes taking such action as we consider appropriate to address any security, performance or trust and safety issue.
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174	174	Where feasible, we will provide you with at least 30 days' advance notice of any such changes to the Services that would materially limit or reduce the features, availability or functionality of the Services. However, there may be urgent situations (such as preventing abuse, responding to legal requirements, or addressing security and operability issues) where providing advance notice is not feasible.
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176	176	If you do not wish to continue using the Services following material changes to the Services, please cancel your Account (or the Subscription purchased via our website, if applicable) by notifying us at [support@anthropic.com](mailto:support@anthropic.com) and we will refund you a portion of the fees paid by you that are for the portion of your Subscription purchased via our website remaining after termination of your Subscription occurs. Any refunds for Subscriptions purchased via an App Distributor are subject to the App Distributor's terms and not these Terms.
207	207	Use of our brand. You may not, without our prior written permission, use our name, logos, or other trademarks in connection with products or services other than the Services, or in any other way that implies our affiliation, endorsement, or sponsorship. To seek permission, please email us at marketing@anthropic.com.
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209	209	Export Controls. You may not export or provide access to the Services into any U.S. embargoed countries or to anyone on (i) the U.S. Treasury Department's list of Specially Designated Nationals, (ii) any other restricted party lists identified by the Office of Foreign Asset Control, (iii) the U.S. Department of Commerce Denied Persons List or Entity List, or (iv) any other restricted party lists. You agree that you and anyone accessing or using the Services on your behalf, or using your Account credentials, are not such persons or entities and are not located in any such country.
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211	211	Legal Compliance. We may comply with governmental, court, and law enforcement requests or requirements relating to provision or use of the Services, or to information provided to or collected under our Terms. We reserve the right, at our sole discretion, to report information from or about you, including but not limited to Inputs or Outputs, to law enforcement.
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213		## 14\. In case of disputes
	213	### 14\. In case of disputes
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215	215	Governing Law and Jurisdiction. These Terms are governed by Irish law. This means that your access to and use of our Services, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by Irish law, and must be brought in a competent court in Ireland. However, if you are a consumer within the European Economic Area or Switzerland, you may also file legal disputes in your local courts, based on your local laws.
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217	217	Contacting us
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219	219	Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us by using the following details:
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221	221	Address: 27/29 Orwell Road, Rathgar, Dublin 6, Ireland and/or 548 Market Street, PMB 90375, San Francisco, CA 94104, USA
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223	223	Email address: [support@anthropic.com](mailto:support@anthropic.com)
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225		## Appendix 1
	225	### Appendix 1
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227	227	Model Cancellation Form
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229	229	\[Complete and return this form only if you wish to cancel the contract\]
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231	231	To: Anthropic Ireland, Limited ([support@anthropic.com](mailto:support@anthropic.com), 27/29 Orwell Road, Rathgar, Dublin 6, Ireland):