Skip to content

Consumer Terms of Service

MATERIAL
FIRST SEEN 2026-09-11 · VERSION 20260911_rev01 · COMPARED WITH 20260801_rev01

What changed, in plain language

How reviews are made

Anthropic restructured these Terms to create an EU/Switzerland-specific consumer contract with a new contracting entity (Anthropic Ireland, Limited) and Irish governing law. Most changes favor consumers: the old US-style broad indemnification duty and injunctive-relief waiver are gone, EU-mandated liability carve-outs and a new data-portability right were added, and notice periods for service/price/Terms changes are now concrete (30 days) instead of discretionary. However, a few new clauses add risk: no refund for unused one-time token purchases, new liability if you use an unauthorized payment method, and an explicit reservation of the right to pursue legal action and recover losses from users who breach the Terms.

Changes that may affect you

No refunds for unused one-time token purchasesMATERIAL
BILLING & RENEWAL

If you buy usage credits without a subscription, you now can't get your money back for whatever you don't use. Previously this wasn't addressed, so it's a new restriction on your refund rights.

“If you are not paying under a subscription billing model, you do not have a right to a refund of unused tokens.”

What you can do — If you buy one-time credits instead of a subscription, plan to use them before you stop, since leftover credits won't be refunded.

New exposure to legal action and cost liability for breachesMATERIAL
LIABILITY LIMITS

Anthropic now explicitly reserves the right to sue you and make you pay for its losses if you break the Terms, beyond just losing access to the service. This is new financial risk that wasn't spelled out before.

“we may take further legal action against you and you may be responsible for our losses in relation to the violation of these Terms.”

What you can do — Read the Acceptable Use Policy carefully — breaking the rules can now mean legal action and financial liability, not just losing your account.

You're liable for unauthorized use of your payment methodMINOR
USER OBLIGATIONS

You must confirm any card or account you use is yours or that you're authorized to use it. If you weren't authorized, you now bear responsibility for Anthropic's resulting losses.

“If you use a Payment Method which you are not authorized to use, you will be liable to us for any losses that we suffer as a result of your use of that Payment Method.”

What you can do — Only pay with cards or accounts you own or are explicitly authorized to use.

New formal right to cap usage (Technical Limitations)MINOR
OTHER

Anthropic can now point to formal 'Technical Limitations' restricting how much you can send or receive in a given time period, even on paid plans, without this being spelled out in the Terms before.

“Different types of Service (including paid-for Services under a Subscription) may have technical restrictions associated with them, for example, the number of Inputs you may submit to the Service or the number of Outputs you may receive within a certain period of time ("**Technical Limitation**").”

What you can do — Check the pricing/purchase page for your plan's usage limits before relying on high-volume usage.

New right for Anthropic to reject your subscription orderMINOR
OTHER

Anthropic can now formally decline your order, for example due to your location or a pricing mistake, after you've submitted it.

“Sometimes we reject orders, for example, if you are located in a country where we do not offer the Service or the Service was mispriced by us.”

Changelog

  1. ± CHANGEDNew contracting entity and EEA/Switzerland scope

    Your contract is now with Anthropic Ireland, Limited instead of Anthropic, PBC, and this version of the Terms is stated to apply specifically to consumers living in the EU/EEA or Switzerland.

    these Terms of Service ("**Terms**") govern your use of Claude.ai, Claude Pro, and other products and services... between you and Anthropic, PBC

    the agreement between you and Anthropic Ireland, Limited ("**Anthropic**")... These Terms apply to you if you are a consumer who is resident in the European Economic Area or Switzerland.

  2. ± CHANGEDGoverning law and courts moved from California to Ireland

    Disputes will now be governed by Irish law and can be brought in Irish courts, but you're also given the option to sue in your own local EEA/Swiss courts under your own local law — replacing the old rule that forced everything into California courts under California law.

    Our Terms will be governed by, and construed and interpreted in accordance with, the laws of the State of California... resolved exclusively in the state or federal courts located in San Francisco, California

    governed by Irish law... must be brought in a competent court in Ireland. However, if you are a consumer within the European Economic Area or Switzerland, you may also file legal disputes in your local courts, based on your local laws.

  3. − REMOVEDBroad user indemnification obligation removed

    The old clause requiring you to cover Anthropic's legal costs and damages for almost any claim related to your use of the service has been deleted entirely.

    YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE ANTHROPIC PARTIES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, DAMAGES, EXPENSES...

  4. − REMOVEDWaiver of your right to oppose injunctions removed

    The clause that made you waive any objection to Anthropic getting a court injunction against you, or demanding proof of damages, has been removed.

    You waive any opposition to such injunctive relief, as well as any demand that we prove actual damage or post a bond or other security in connection with such injunctive relief.

  5. + ADDEDNew legal protections that can't be waived (death/injury, fraud, statutory rights)

    The Terms now explicitly say Anthropic can't limit its liability for causing death or injury through negligence, for fraud, or for anything the law says can't be limited — protections required by EU consumer law that weren't spelled out before.

    Nothing in these Terms excludes or limits our liability for: 1. death or personal injury caused by our negligence; 2. fraud or fraudulent misrepresentation; and 3. any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

  6. ± CHANGEDLiability cap changed from $100 to €100

    The maximum amount Anthropic will pay for damages is now stated in euros (€100 or 6 months' fees, whichever is greater) instead of US dollars — essentially the same cap, just in a different currency.

    WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO US FOR ACCESS TO OR USE OF THE SERVICES (IF ANY) IN THE SIX MONTHS PRECEDING THE DATE SUCH DAMAGES... AND $100.

    our total liability to you for any loss or damage arising out of or in connection with these Terms... will be limited to the greater of: (a) the amount you paid to us for access to or use of the Services in the six months prior to the event giving rise to the liability, and (b) €100.

  7. + ADDEDNew right to switch providers and take your data with you

    A brand-new section lets you request to move to another provider or export your data to your own systems, with defined notice periods, a transition process, and guaranteed help from Anthropic during the switch.

    You may write to us in accordance with your legal rights and ask to switch to another service provider or port all your exportable data and digital assets to an on-premise ICT infrastructure ("Switching Request").

  8. ± CHANGEDRight-to-cancel window extended from 7 to 14 days

    The 'cool-off' period to cancel a new subscription without giving a reason is now 14 days instead of 7 (this version now applies to EEA/Switzerland residents rather than Brazil, Mexico, South Korea, and Taiwan).

    you have a legal right to change your mind and cancel the Subscription within 7 days of entering into the Subscription without giving a reason.

    You have a legal right to change your mind and cancel the Subscription within 14 days of entering into the Subscription without giving a reason.

  9. ± CHANGEDConcrete notice period added for service changes and Terms changes

    Instead of vague language about 'striving' to give notice, Anthropic now commits to at least 30 days' notice before materially reducing the service or changing the Terms in ways that affect you, and gives you a right to cancel and get a pro-rata refund if you don't accept the changes.

    we reserve the right to modify, suspend, or discontinue the Services or your access to the Services, in whole or in part, at any time without notice to you.

    we will provide you with at least 30 days' advance notice of any such changes to the Services that would materially limit or reduce the features, availability or functionality of the Services.

  10. ± CHANGEDCompany-initiated subscription termination now requires 30 days' notice

    If Anthropic decides to end your subscription for a reason other than your breach, it must now give you at least 30 days' written notice, rather than terminating immediately.

    if you have a Subscription, we may terminate the Subscription at any time for any other reason.

    If you have a Subscription, we may terminate the Subscription at any time by giving you at least 30 days' notice in writing (email is sufficient).

  11. + ADDEDNotification and appeal rights added for removed third-party content

    If your content is taken down, Anthropic will now generally tell you why and let you appeal, except in specific situations like legal restrictions or ongoing investigations.

    If you posted the Third-Party Content or own it, we will use reasonable efforts to notify you with the reason for our action... You can appeal a takedown of Third-Party Content by responding to the notice you receive from us.

  12. + ADDEDNo refund for unused one-time token purchases

    If you buy usage credits outside of a subscription plan, you're now explicitly told you won't get a refund for any credits you don't use.

    If you are not paying under a subscription billing model, you do not have a right to a refund of unused tokens.

  13. + ADDEDNew liability for unauthorized payment method use

    You now must confirm the card or account you use is yours (or you're authorized to use it), and if it turns out you weren't authorized, you're on the hook for any losses Anthropic suffers as a result.

    If you use a Payment Method which you are not authorized to use, you will be liable to us for any losses that we suffer as a result of your use of that Payment Method.

  14. + ADDEDNew right to reject subscription orders

    Anthropic can now formally reject your subscription order — for example if you're in a country where the service isn't offered, or if it was priced incorrectly.

    Sometimes we reject orders, for example, if you are located in a country where we do not offer the Service or the Service was mispriced by us.

  15. + ADDEDNew clause reserving right to pursue legal action for breach

    If Anthropic ends your access because you broke the Terms, it now explicitly reserves the right to take further legal action against you and hold you responsible for its losses connected to the breach — not just cut off your access.

    we may take further legal action against you and you may be responsible for our losses in relation to the violation of these Terms.

  16. ± CHANGEDTermination threshold raised to 'material' breach

    Anthropic can now only suspend or terminate your access for a breach that is 'material,' rather than any breach at all — a slightly higher bar than before.

    We may suspend or terminate your access to the Services (including any Subscriptions) at any time without notice to you if we believe that you have breached these Terms

    we believe that you have materially breached these Terms

  17. + ADDEDNew formal 'Technical Limitations' clause

    Anthropic now explicitly reserves the right to cap how many messages or responses you can send or receive in a given period, even on paid plans, pointing you to the pricing page for details.

    Different types of Service (including paid-for Services under a Subscription) may have technical restrictions associated with them, for example, the number of Inputs you may submit to the Service or the number of Outputs you may receive within a certain period of time ("**Technical Limitation**").

  18. + ADDEDNew non-commercial-use restriction and related liability exclusion

    The Terms now explicitly say you agree not to use the Services for any commercial or business purpose, and that Anthropic isn't liable for lost profits or business losses.

    You agree that you will not use our Services for any commercial or business purposes and we and our Providers have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  19. ± CHANGEDMinimum age simplified to a flat 18

    The requirement is now simply that you be at least 18, dropping the earlier rule that you had to be 18 or the higher age required by your local law, whichever was greater.

    You must be at least 18 years old or the minimum age required to consent to use the Services in your location, whichever is higher.

    You must be at least 18 years old to use the Services.

  20. − REMOVEDU.S. Government Use clause removed

    A clause about U.S. government users' rights under federal acquisition regulations was deleted, consistent with this version being aimed at EU/Swiss consumers.

    The Services were developed solely at private expense and are commercial computer software and commercial computer software documentation within the meaning of the applicable Federal Acquisition Regulations

Full text changes — 20260801_rev01 to 20260911_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

1**Welcome to Anthropic! Before you access our services, please read these Terms of Service.**
1**Welcome to Anthropic! Before you access our services, please read these User Terms of Service.**
22
3These Terms of Service ("**Terms**") govern your use of Claude.ai, Claude Pro, and other products and services that we may offer for individuals, along with any associated apps, software, and websites (together, our "**Services**"). These Terms are a contract between you and Anthropic, PBC ("**Anthropic**") (and not our Providers), and they include our [Acceptable Use Policy](https://anthropic.com/aup). By accessing our Services, you agree to these Terms.
3These Terms of Service ("**Terms**") and our [Usage Policy](https://anthropic.com/aup) (also referred to as our "Acceptable Use Policy" or "AUP") set out the agreement between you and Anthropic Ireland, Limited ("**Anthropic**") to use Claude.ai, Claude Pro, and other products and services that we may offer for individuals, along with any associated apps, software, and websites (together, our "**Services**"). Please take some time to read over them and understand them. By agreeing to these Terms, or in the absence of such agreement, by using the Services, you agree to be bound by them, including any changes made to them in accordance with the Terms. Our affiliates, licensors, distributors, and service providers (collectively "**Providers**") are not contracting parties under these Terms.
44
5These Terms apply to you if you are a consumer who is resident in the European Economic Area or Switzerland. You are a consumer if you are acting wholly or mainly outside your trade, business, craft or profession in using our Services.
6
7In these Terms, when we refer to "we", "us" or "our," or similar, we mean Anthropic. Other words in **bold** and inverted commas have the meaning given to them where the word or phrase is first used. Subsequent uses of these words have the same meaning.
8
59Please read our [Privacy Policy](https://anthropic.com/privacy), which describes how we collect and use personal information.
610
7**Please note: Our [Commercial Terms of Service](https://www.anthropic.com/legal/commercial-terms) govern your use of any Anthropic API key, the [Anthropic Console](https://console.anthropic.com/), or any other Anthropic offerings that reference the Commercial Terms of Service. For clarity, this does not include Claude.ai or Claude Pro use for individuals or entities.**
11**Please note: Our [Commercial Terms of Service](https://www.anthropic.com/legal/commercial-terms) govern your use of any Anthropic API key, the [Anthropic Console](https://console.anthropic.com/login), or any other Anthropic offerings that reference the Commercial Terms of Service. For clarity, this does not include Claude.ai or Claude Pro use for individuals or entities.**
812
9## 1\. Who we are.
13## **1\. Who we are.**
1014
1115Anthropic is an AI safety and research company working to build reliable, interpretable, and steerable AI systems. We conduct frontier research, develop and apply a variety of safety techniques, and deploy the resulting systems via a set of partnerships and products.
1216
13## 2\. Account creation and access.
17## **2\. Account creation and access.**
1418
15**Minimum age.** You must be at least 18 years old or the minimum age required to consent to use the Services in your location, whichever is higher.
19**Minimum age.** You must be at least 18 years old to use the Services.
1620
17**Your Anthropic Account.** To access our Services, we may ask you to create an Account. You agree to provide correct, current, and complete Account information and allow us to use it to communicate with you about our Services. Our communications to you using your Account information will satisfy any requirements for legal notices.
21**Your Anthropic Account.** To access our Services, we may ask you to create an account (your "**Account**"), to provide certain information (such as your email address), and to create a password. You agree to provide correct, current, and complete information and allow us to use it to communicate with you about our Services. You agree to notify us promptly if there are any changes to the information you have provided to us. Our communications to you using such information will satisfy any requirements for legal notices.
1822
19You may not share your Account login information, Anthropic API key, or Account credentials with anyone else. You also may not make your Account available to anyone else. You are responsible for all activity occurring under your Account, and you agree to notify us immediately if you become aware of any unauthorized access to your Account by sending an email to [support@anthropic.com](mailto:support@anthropic.com).
23You may not share your Account login information, Anthropic API key, or Account credentials with anyone else or make your Account available to anyone else. You are responsible for all activity occurring under your Account and agree to notify us immediately if you become aware of any unauthorized access to your Account by sending an email to [support@anthropic.com](mailto:support@anthropic.com).
2024
2125You may close your Account at any time by contacting us at [support@anthropic.com](mailto:support@anthropic.com).
2226
23**Business Domains.** If you use an email address owned by your employer or another organization, your Account may be linked to the organization's Anthropic enterprise account, and the organization's administrator may be able to monitor and control the Account, including having access to Materials (defined below). We will provide notice to you before linking your Account to an organization's enterprise account. However, if the organization is responsible for notifying you or has already informed you that it may monitor and control your Account, we may not provide additional notice.
27**Business Domains.** If you use an email address owned by your employer or another organization, your Account may be linked to the organization's enterprise account with us and the organization's administrator may be able to monitor and control the Account, including having access to Materials (defined below). We will provide notice to you before linking your Account to an organization's enterprise account. However, if the organization is responsible for notifying you or has already informed you that it may monitor and control your Account, we may not provide additional notice.
2428
2529**Evaluation and Additional Services.** In some cases, we may permit you to evaluate our Services for a limited time or with limited functionality. Use of our Services for evaluation purposes are for your personal, non-commercial use only.
2630
2731You may need to accept additional terms to use certain Services. These additional terms will supplement our Terms for those Services and may change your rights or obligations for those Services, including your obligations to pay fees.
2832
29## 3\. Use of our Services.
33## **3\. Use of our Services.**
3034
3135You may access and use our Services only in compliance with our Terms, including our [Acceptable Use Policy](https://anthropic.com/aup), the policy governing [the countries and regions Anthropic currently supports](https://www.anthropic.com/supported-countries) ("Supported Regions Policy"), and any guidelines or supplemental terms we may post on the Services (the "**Permitted Use**"). You are responsible for all activity under the account through which you access the Services.
3236
3337You may not access or use, or help another person to access or use, our Services in the following ways:
3438
351. In any manner that violates any applicable law or regulation-including, without limitation, any laws about exporting data or software to and from the United States or other countries.
391. In any manner that violates any applicable law or regulation-including, without limitation, any laws about exporting data or software to and from any countries in the European Economic Area, Switzerland, or other countries.
36402. To develop any products or services that compete with our Services, including to develop or train any artificial intelligence or machine learning algorithms or models or resell the Services.
37413. To decompile, reverse engineer, disassemble, or otherwise reduce our Services to human-readable form, except when these restrictions are prohibited by applicable law.
38424. To crawl, scrape, or otherwise harvest data or information from our Services other than as permitted under these Terms.
395. To use our Services, the Materials, or the Actions to obtain unauthorized access to any system or information, or to deceive any person.
435. To use our Services, the Materials, or the Actions to obtain unauthorized access to any system or information or to deceive any person.
40446. To infringe, misappropriate, or violate intellectual property or other legal rights (including the rights of publicity or privacy).
41457. Except when you are accessing our Services via an Anthropic API Key or where we otherwise explicitly permit it, to access the Services through automated or non-human means, whether through a bot, script, or otherwise.
428. To engage in any other conduct that restricts or inhibits any person from using or enjoying our Services, or that we reasonably believe exposes us-or any of our users, affiliates, or any other third party-to any liability, damages, or detriment of any type, including reputational harms.
439. To rely upon the Services, the Materials, or the Actions to buy or sell securities or to provide or receive advice about securities, commodities, derivatives, or other financial products or services, as Anthropic is not a broker-dealer or a registered investment adviser under the securities laws of the United States or any other jurisdiction.
468. To engage in any other conduct that restricts or inhibits any person from using or enjoying our Services, or that we reasonably consider exposes us-or any of our users, affiliates, or any other third party-to any liability, damages, or detriment of any type, including reputational harms.
479. To rely upon the Services, the Materials, or the Actions to buy or sell securities or to provide or receive advice about securities, commodities, derivatives, or other financial products or services, as Anthropic is not a broker-dealer or a registered investment adviser under the securities laws of the United States or any other jurisdiction."
4448
4549You also must not abuse, harm, interfere with, or disrupt our Services, including, for example, introducing viruses or malware, spamming or DDoSing Services, or bypassing any of our systems or protective measures.
4650
47## 4\. Inputs, Outputs, Actions, and Materials.
51## **4\. Inputs, Outputs, Actions, and Materials.**
4852
49**Generally.** You may be allowed to interact with our Services in a variety of formats (we call these "**Inputs**"). Our Services may generate responses (we call these "**Outputs**"), or enable the Services to take actions on your behalf, such as software manipulation, data processing, and system interactions (we call these **"Actions"**), based on your Inputs. Inputs and Outputs collectively are "**Materials**."
53**Generally.** You may be allowed to interact with our Services in a variety of formats (we call these "**Inputs**"). Our Services may generate responses (we call these "**Outputs**") or enable the Services to take actions on your behalf, such as software manipulation, data processing, and system interactions (we call these **"Actions"**), based on your Inputs. Inputs and Outputs collectively are "**Materials**."
5054
51**Rights and Responsibilities.** You are responsible for all Inputs you submit to our Services and all Actions. By submitting Inputs to our Services, you represent and warrant that you have all rights, licenses, and permissions that are necessary for us to process the Inputs under our Terms and to provide the Services to you, including for example, to integrate with third-party services, to share Materials with others at your direction, and to take Actions. You also represent and warrant that your submitting Inputs to us or directing Claude to take Actions will not violate our Terms, our [Acceptable Use Policy](https://anthropic.com/aup), or any laws or regulations applicable to those Inputs or Actions. As between you and Anthropic, and to the extent permitted by applicable law, you retain any right, title, and interest that you have in the Inputs you submit. Subject to your compliance with our Terms, we assign to you all of our right, title, and interest-if any-in Outputs.
55**Rights and Responsibilities.** You are responsible for all Inputs you submit to our Services and all Actions. You must ensure that you have all rights, licenses, and permissions that are necessary for us to process such Inputs in accordance with our Terms and to provide the Services to you, including for example, to integrate with third-party services, to share Materials with others at your direction, and to take Actions. You must ensure that your submission of Inputs to us, your sharing them with others, or directing Claude to take Actions will not violate our Terms, our [Acceptable Use Policy](https://anthropic.com/aup), or any laws or regulations applicable to those Inputs. As between you and Anthropic, and to the extent permitted by applicable law, you retain any right, title, and interest that you have in such Inputs. Subject to your compliance with our Terms, we assign to you all our right, title, and interest (if any) in Outputs.
5256
5357**Reliance on Outputs and Actions.** Artificial intelligence and large language models are frontier technologies that are still improving in accuracy, reliability and safety. When you use our Services, you acknowledge and agree:
5458
55591. Outputs may not always be accurate and may contain material inaccuracies even if they appear accurate because of their level of detail or specificity.
56602. Actions may not be error free or operate as you intended.
57613. You should not rely on any Outputs or Actions without independently confirming their accuracy.
58624. The Services and any Outputs may not reflect correct, current, or complete information.
59635. Outputs may contain content that is inconsistent with Anthropic's views.
6064
6165**Our use of Materials.** We may use Materials to provide, maintain, and improve the Services and to develop other products and services, including training our models, unless you opt out of training through your account settings. Even if you opt out, we will use Materials for model training when: (1) you provide Feedback to us regarding any Materials, or (2) your Materials are flagged for safety review to improve our ability to detect harmful content, enforce our policies, or advance our safety research.
6266
63## 5\. Feedback
67**Limitations.** Different types of Service (including paid-for Services under a Subscription) may have technical restrictions associated with them, for example, the number of Inputs you may submit to the Service or the number of Outputs you may receive within a certain period of time ("**Technical Limitation**"). For more information about the Technical Limitations for each type of Service offering, see the relevant purchase page on our website.
6468
69## **5\. Feedback**
70
6571We appreciate feedback, including ideas and suggestions for improvement or rating an Output in response to an Input ("**Feedback**"). If you rate an Output in response to an Input-for example, by using the thumbs up/thumbs down icon-we will store the related conversation as part of your Feedback. You have no obligation to give us Feedback, but if you do, you agree that we may use the Feedback however we choose without any obligation or other payment to you.
6672
67## 6\. Subscriptions, fees and payment.
73## **6\. Subscriptions, fees and payment.**
6874
69**Fees and billing.** You may be required to pay us fees to access or use our Services or certain features of our Services. You are responsible for paying any applicable fees listed for the Services on the [Model Pricing Page](https://www.anthropic.com/pricing) unless otherwise communicated to you by Anthropic in writing.
75**Fees and billing.** You may be required to pay fees to access or use our Services or certain features of our Services. You are responsible for paying any applicable fees listed on the Services. The fees applicable to our Services (including information on how we calculate our fees) are set out on the [Model Pricing Page](https://www.anthropic.com/pricing) unless otherwise communicated to you by Anthropic in writing.
7076
71If you purchase access to our Services or features of our Services, you must provide complete and accurate billing information ("**Payment Method**"). You agree that we may charge the Payment Method for any applicable fees listed on our Services and any applicable tax. If the fees for these Services or features are specified to be recurring or based on usage, you agree that we may charge these fees and applicable taxes to the Payment Method on a periodic basis.
77If you purchase access to our Services or features of our Services from us, you must provide complete and accurate billing information ("**Payment Method**"). You confirm that the card or bank account which is being used as your Payment Method is yours, or that you have the authorization of the account holder to use it. If you use a Payment Method which you are not authorized to use, you will be liable to us for any losses that we suffer as a result of your use of that Payment Method.
7278
73If you purchase access to our Services through a distributor (e.g. an app store) (**"App Distributor"**), then you will make payment to the App Distributor, and the App Distributor's terms in relation to payment methods, billing, and refunds will apply instead of these Terms.
79You agree that we may charge the Payment Method for any applicable fees listed on our Services and any applicable tax. If the fees for these Services or features are specified to be recurring or based on usage (for example, a Subscription (see below)), you agree that we may charge these fees and applicable taxes to the Payment Method on a periodic basis.
7480
81If you access our Services or purchase access to our Services through a distributor ("**App Distributor**") (e.g. an app store), then you will make payment to the App Distributor, and the App Distributor's terms in relation to payment methods, billing and refunds will apply instead of these Terms.
82
7583Except as expressly provided in these Terms or where required by law, all payments are non-refundable. Please check your order carefully before confirming it, and see below for additional information about recurring charges for our subscriptions.
7684
77**Additional fees.** We may increase fees for our Services. If we charge additional fees in connection with our Services, we will give you an opportunity to review and accept the additional fees before you are charged. Also, additional fees may apply for additional Services or features of the Services that we may make available. If you do not accept any such additional fees, we may discontinue your access to the Services or features.
78
7985You agree that we will not be held liable for any errors caused by third-party payment processors used to process fees paid by you to us.
8086
81**Subscriptions.** To access Claude Pro and other subscription services we may make available to individuals, you must sign up for a subscription with us (a "**Subscription**"), first by creating an Account, and then following the subscription procedure on our Services. When you sign up for a Subscription, you agree to these Terms.
87**Subscriptions.** To access Claude Pro and other subscription services we may make available to individuals, you must sign up for a subscription with us (a **"Subscription"**), first by creating an Account and then following the subscription procedure on our Services. When you sign up for a Subscription, you agree to these Terms.
8288
831. **Subscription content, features, and services.** The content, features, and other services provided as part of your Subscription, and the duration of your Subscription, will be described in the order process. We may change the content, features, and other services from time to time, and we do not guarantee that any particular piece of content, feature, or other service will always be available through the Services.
842. **Subscription term and automatic renewal.** If you sign up for a paid Subscription, we or the App Distributor will automatically charge your Payment Method on each agreed-upon periodic renewal date until you cancel. If your Subscription has a minimum term (the "**Initial Term**"), we will let you know during the order process. Your Subscription will last for the Initial Term and will automatically renew, and your Payment Method will be charged, at the end of the Initial Term for an additional term equal in duration to the Initial Term and will continue to renew and incur charges for additional terms equal in duration to the Initial Term (each such additional term, a "**Renewal Term**") until you cancel.
853. **Subscription cancellation.** If you subscribed via our website, you may cancel your Subscription for any reason by using a method we may provide to you through our products-for example, for Claude Pro, in your customer portal-or by notifying us at [support@anthropic.com](mailto:support@anthropic.com). If you subscribed via an app, you'll need to cancel via the App Distributor according to the App Distributor's terms. Learn more [here](https://support.anthropic.com/en/articles/8325617-how-do-i-cancel-my-claude-pro-subscription). To avoid renewal and charges for the next Renewal Term, cancel your subscription at least 24 hours before the last day of the Initial Term or any Renewal Term. For example, if you subscribe on January 25th for a Subscription with a one-month Initial Term, you must cancel the Subscription per the instructions by February 23rd (24 hours before February 24th) to avoid renewal and charges for the next Renewal Term. In the event of a cancellation, your fees will not be refunded, but your access to the Services will continue through the end of the Initial Term or any Renewal Term for which you previously paid fees.
864. **Additional cancellation rights.** If you are a resident of Brazil, Mexico, South Korea, or Taiwan, you have a legal right to change your mind and cancel the Subscription within 7 days of entering into the Subscription without giving a reason.
87 1. To exercise the right to cancel in the 7-day cancellation period, you must inform us of your decision to cancel the Subscription by making a clear statement to us of such decision before the cancellation period has expired. The easiest way to do this is by cancelling your subscription in the customer portal, or you may contact us at support@anthropic.com. You may also use the model cancellation form in Appendix 1 of these Terms, but it is not obligatory. For further details on how to cancel, please see support.anthropic.com. We will acknowledge your cancellation, e.g., through our online customer portal or console.
88 2. If you cancel the Subscription under Section 6(4)(a), we will reimburse you all payments received from you for the cancelled Subscription. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the Subscription. We will make the reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result of the reimbursement.
89 3. If you would like to use the Services during the 7-day cancellation period, you may do so. If you have used the Services during the 7-day cancellation period, and wish to cancel the Subscription, you can still do so by following the process in Section (4)(a) above, but we may retain an amount which is in proportion to what has been provided until you have communicated us your withdrawal from these Terms, in comparison with the full coverage of the Subscription.
90 4. The 7-day cancellation period will not reset if you change subscription tiers or cancel and then resubscribe, as you have already had an opportunity to test the Services.
915. **Subscription fees.** You will pay the fees, either to us or to the App Distributor, for the Initial Term and each subsequent Renewal Term up front, at the start of that Initial Term or Renewal Term, as applicable. We have the right to make changes to the fees applicable to your Subscription from time to time, although we will not make any change to the fees applicable to your Subscription during the current Initial Term or Renewal Term, as applicable. If these changes result in an increase in the fees payable by you, we will inform you at least 30 days in advance of the change. You agree to the increase in fees payable by you unless you cancel the Subscription, as described in the paragraph (Subscription cancellation) immediately above, before the Renewal Term to which the increase in fees will apply.
89**a. Subscription order.** Your order for a Subscription constitutes an offer by you to enter into a Subscription with us. We will confirm our acceptance of your order by sending you a confirmation email (the "**Confirmation Email**"). Sometimes we reject orders, for example, if you are located in a country where we do not offer the Service or the Service was mispriced by us. A contract for the Subscription, which is on the basis of these Terms, will become legally binding on you and us when we send you the Confirmation Email. For clarity, each Subscription will incorporate these Terms.
9290
93## 7\. Third-party services and links
91**b. Subscription content, features, and services.** The content, features, and other services provided as part of your Subscription, and the duration of your Subscription, will be described in the order process. We may change or refresh the content, features, and other services from time to time, and we do not guarantee that any particular piece of content, feature, or other service will always be available through the Services.
9492
95Our Services may use or be used in connection with third-party content ("**Third-Party Content**"), services, or integrations. We do not control or accept responsibility for any loss or damage that may arise from your use of any Third-Party Content, services, and integrations, for which we make no representations or warranties. Your use of any Third-Party Content, services, and integrations is at your own risk and subject to any terms, conditions, or policies (including privacy policies) applicable to such third-party content, services, and integrations.
93**c. Subscription term and automatic renewal.** If your Subscription has a minimum term (the "**Initial Term**"), we will let you know during the order process. Your Subscription will last for the Initial Term and will automatically renew for an additional term equal in duration to the Initial Term and will continue to renew and incur charges for additional terms equal in duration to the Initial Term (each such additional term, a "**Renewal Term**"). For example, if you subscribe on January 25th for a Subscription with a one-month Initial Term, the Initial Term is January 25th to February 24th (inclusive) and then Renewal Terms will run from the 25th of one month to the 24th of the next month (inclusive).
9694
97## 8\. Content Moderation
95**d. Subscription fees.** You will pay the fees, either to us or to the App Distributor, for the Initial Term and each subsequent Renewal Term up front at the start of that Initial Term or Renewal Term (as applicable). We have the right to make changes to the fees applicable to your Subscription from time to time, although we will not make any change to the fees applicable to your Subscription during the current Initial Term or Renewal Term (as applicable). If these changes result in an increase in the fees payable by you, we will inform you at least 30 days in advance of the change and you shall be deemed to have agreed to the increase in fees payable by you unless you cancel the Subscription, as described in Sections (e) and (g) below, before the Renewal Term to which the increase in fees will apply.
9896
99Third-Party Content is the responsibility of the person or entity that provides it to our Services. Anthropic is under no obligation to host or serve Third-Party Content. Third-Party Content may appear in Inputs or Outputs and become part of Materials. If you see any Third-Party Content you believe does not comply with these Terms, including by violating the Acceptable Use Policy or the law, you can [report](https://docs.google.com/forms/d/e/1FAIpQLSeDGdVzv9XYm0eNaI88Aqm8fXO63UhbvFB9_4t-8CMlfUPewQ/viewform) it to us.
97**e. Subscription cancellation.** If you subscribed via our website, you may cancel your Subscription at any time by using a method we may provide to you through our products (for example, for Claude Pro, in your customer portal) or by notifying us at [support@anthropic.com](mailto:support@anthropic.com). If you subscribed via an app, you will need to cancel via the distributor according to the App Distributor terms. Learn more [here](https://support.anthropic.com/en/articles/8325617-how-do-i-cancel-my-claude-pro-subscription). To avoid renewal and charges for the next Renewal Term, cancel your subscription at least 24 hours before the last day of the Initial Term or any Renewal Term. In the example above, if you subscribe on January 25th for a Subscription that renews with a one-month Initial Term, you must cancel the Subscription per the instructions by February 23rd (24 hours before February 24th) to avoid renewal and charges for the next Renewal Term. In the event of a cancellation, your fees will not be refunded, but your access to the Services will continue through the end of the Initial Term or any Renewal Term for which you previously paid fees.
10098
99**f. Additional cancellation rights.** You have a legal right to change your mind and cancel the Subscription within 14 days of entering into the Subscription without giving a reason.
100
1011. To exercise the right to cancel in the 14-day cancellation period, you must inform us of your decision to cancel the Subscription by making a clear statement to us of such decision before the cancellation period has expired. The easiest way to do this is by cancelling your subscription in the customer portal, or you may contact us at [support@anthropic.com](mailto:support@anthropic.com). You may also use the model cancellation form in Appendix 1 of these Terms, but it is not obligatory. For further details on how to cancel, please see support.anthropic.com. We will acknowledge your cancellation, e.g., through our online customer portal or console.
1022. If you cancel the Subscription under Section 6(f)(1), we will reimburse you all payments received from you for the cancelled Subscription. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the Subscription. We will make the reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result of the reimbursement.
1033. If you would like to use the Services during the 14-day cancellation period, you may do so. If you have used the Services during the 14-day cancellation period, and wish to cancel the Subscription, you can still do so by following the process in Section (f)(1) above, but we may retain an amount which is in proportion to what has been provided until you have communicated us your withdrawal from these Terms, in comparison with the full coverage of the Subscription.
1044. The 14-day cancellation period will not reset if you change subscription tiers or cancel and then resubscribe, as you have already had an opportunity to test the Services.
1055. If you are not paying under a subscription billing model, you do not have a right to a refund of unused tokens.
106
107**g. Subscriptions purchased through an App Distributor.** Where you have purchased your Subscription through an App Distributor, your right to cancel under Section 6(f) above will be as set out in the App Distributor's terms and Section 6(f) will not apply. The App Distributor's terms will set out how to notify the App Distributor that you want to cancel and how any fees will be refunded.
108
109**Additional fees.** We may also increase the fees for access to our Services that do not require a Subscription. If we charge additional fees in connection with those Services, we will give you an opportunity to review and accept the additional fees before you are charged. Also, additional fees may apply for additional Services or features of the Services that we may make available. If you do not accept any such additional fees, we may discontinue your access to those Services or features.
110
111## **7\. Third-party services and links**
112
113Our Services may use or be used in connection with third-party content (**"Third-Party Content"**), services, or integrations. We do not control or accept responsibility for any loss or damage that may arise from your use of any Third-Party Content, services, and integrations, for which we make no representations or warranties. Your use of any Third-Party Content, services, and integrations is at your own risk and subject to any terms, conditions, or policies (including privacy policies) applicable to such third-party content, services, and integrations.
114
115## **8\. Content Moderation**
116
117Third-Party Content is the responsibility of the person or entity that provides it to our Services. Anthropic is under no obligation to host or serve Third-Party Content. Third-Party Content may appear in Inputs or Outputs and become part of Materials. If you see any Third-Party Content you believe does not comply with these Terms, including by violating the Acceptable Use Policy or the law, you can [report](https://docs.google.com/forms/d/e/1FAIpQLSeO9Hzkyf_hQ2fYkfP_cqAcJG5kdlkg1wF4drQEFK9Z6db7jg/viewform) it to us.
118
101119If we become aware that any Third-Party Content (1) infringes another's copyright or any other intellectual property or related or neighboring right, (2) is in breach of these Terms or our Acceptable Use Policy, or (3) may cause harm to Anthropic, our users, or third parties, we reserve the right to remove or take down some or all of such Third-Party Content using, where appropriate, algorithmic and human review.
102120
103121You can learn more about our monitoring and enforcement, including how to appeal an account suspension or termination, in our [T&S Support Center](https://support.anthropic.com/en/collections/4078535-trust-safety).
104122
105## 9\. Software
123If you posted the Third-Party Content or own it, we will use reasonable efforts to notify you with the reason for our action unless we reasonably believe that to do so: (a) would breach the law or the direction of a legal enforcement authority or would otherwise risk legal liability for Anthropic; (b) would compromise an investigation or the integrity or operation of the Services; or (c) would cause harm to any user, other third party, or Anthropic. You can appeal a takedown of Third-Party Content by responding to the notice you receive from us.
106124
125## **9\. Software**
126
107127We may offer manual or automatic updates to our software including our apps ("**Anthropic Software**"), without advance notice to you. Anthropic Software may include open source software. In the event of any conflict between these Terms and any other Anthropic or third-party terms applicable to any portion of Anthropic Software, such as open-source license terms, such other terms will control as to that portion of the Anthropic Software and to the extent of the conflict.
108128
109## 10\. Ownership of the Services
129## **10\. Ownership of the Services**
110130
111The Services are owned, operated, and provided by us and our affiliates, licensors, distributors, and service providers (collectively "**Providers**"). We and our Providers retain all of our respective rights, title, and interest, including intellectual property rights, in and to the Services. Other than the rights of access and use expressly granted in our Terms, our Terms do not grant you any right, title, or interest in or to our Services.
131The Services are owned, operated, and provided by us and, where applicable, our **Providers**. We and our Providers retain all our respective rights, title, and interest, including intellectual property rights, in and to the Services. Other than the rights of access and use expressly granted in our Terms, our Terms do not grant you any right, title, or interest in or to our Services.
112132
113## 11\. Disclaimer of warranties, limitations of liability, and indemnity
133## **11\. Disclaimer of warranties, limitations of liability, and indemnity**
114134
115Our team works hard to provide great services, and we're continuously working on improvements. However, there are certain aspects we can't guarantee. We are using ALL CAPS to explain this, to make sure that you see it.
135Our team works hard to provide great services, and we're continuously working on improvements. However, there are certain aspects we can't guarantee.
116136
117YOUR USE OF THE SERVICES, MATERIALS, AND ACTIONS IS SOLELY AT YOUR OWN RISK. THE SERVICES, OUTPUTS, AND ACTIONS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE AND OUR PROVIDERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, PRIVACY, COMPATIBILITY, NON-INFRINGEMENT, AND ANY WARRANTY IMPLIED BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE.
137**No warranties**. You may have legal rights in relation to our Services, including where the Services are not as described, faulty or otherwise not fit for purpose. If you believe that any of our Services that you have ordered do not conform with these Terms, please contact us at [support@anthropic.com](mailto:support@anthropic.com). Other than those legal rights, your use of the Services, Materials, and Actions is solely at your own risk. The Services, Outputs, and Actions are provided on an "as is" and "as available" basis and, to the fullest extent permissible under applicable law, are provided without warranties of any kind, whether express, implied, or statutory. We and our Providers expressly disclaim any and all warranties of fitness for a particular purpose, title, merchantability, accuracy, availability, reliability, security, privacy, compatibility, non-infringement, and any warranty implied by course of dealing, course of performance, or trade usage.
118138
119TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, IN NO EVENT WILL WE, OUR PROVIDERS, OR OUR OR THEIR RESPECTIVE AFFILIATES, INVESTORS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS OR ASSIGNS (COLLECTIVELY, THE "ANTHROPIC PARTIES"), BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES, THE MATERIALS, THE ACTIONS, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHER THEORY, EVEN IF ANY ANTHROPIC PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES, AND EVEN IF THE DAMAGES ARE FORESEEABLE.
139**No limitation**. Nothing in these Terms excludes or limits our liability for:
120140
121TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE ANTHROPIC PARTIES' TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES, THE MATERIALS, THE ACTIONS, OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO US FOR ACCESS TO OR USE OF THE SERVICES (IF ANY) IN THE SIX MONTHS PRECEDING THE DATE SUCH DAMAGES, LOSSES, AND CAUSES OF ACTION FIRST AROSE, AND $100. THE FOREGOING LIMITATIONS ARE ESSENTIAL TO THESE TERMS, AND WE WOULD NOT OFFER THE SERVICES TO YOU UNDER THESE TERMS WITHOUT THESE LIMITATIONS.
1411. death or personal injury caused by our negligence;
1422. fraud or fraudulent misrepresentation; and
1433. any matter in respect of which it would be unlawful for us to exclude or restrict our liability. This includes your rights that the Services are of satisfactory quality, fit for purpose and as described.
122144
123YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE ANTHROPIC PARTIES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, DAMAGES, EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES AND COSTS), AND OTHER LOSSES ARISING OUT OF OR RELATED TO YOUR BREACH OR ALLEGED BREACH OF THESE TERMS; YOUR ACCESS TO, USE OF, OR ALLEGED USE OF THE SERVICES, THE MATERIALS, OR THE ACTIONS; YOUR FEEDBACK; ANY PRODUCTS OR SERVICES THAT YOU DEVELOP, OFFER, OR OTHERWISE MAKE AVAILABLE USING OR OTHERWISE IN CONNECTION WITH THE SERVICES; YOUR VIOLATION OF APPLICABLE LAW OR ANY THIRD-PARTY RIGHT; AND ANY ACTUAL OR ALLEGED FRAUD, INTENTIONAL MISCONDUCT, GROSS NEGLIGENCE, OR CRIMINAL ACTS COMMITTED BY YOU OR YOUR EMPLOYEES OR AGENTS. WE RESERVE THE RIGHT TO ENGAGE SEPARATE COUNSEL AND PARTICIPATE IN OR ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU HEREUNDER, IN WHICH CASE YOU AGREE TO COOPERATE WITH US AND SUCH SEPARATE COUNSEL AS WE REASONABLY REQUEST.
145**Foreseeable loss.** Except as set out in _No Limitation_ above, we and our Providers are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed our Services, or if you have a Subscription, at the time that the agreement between you and us related to your Subscription become binding (i.e., when the confirmation email for that Subscription was issued).
124146
125THE LAWS OF SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR CERTAIN TYPES OF DAMAGES, SO SOME OR ALL OF THE DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS MAY NOT APPLY TO YOU.
147**Non-commercial use only.** You agree that you will not use our Services for any commercial or business purposes and we and our Providers have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
126148
127OUR PROVIDERS ARE INTENDED THIRD PARTY BENEFICIARIES OF THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY CONTAINED IN THIS SECTION 11.
149**Your rights.** Nothing in these Terms affects your statutory rights and we are under a legal duty to provide you with Services that are in conformity with the terms applying to our Services. Advice about your statutory rights is available from your local Citizens' Information Board (or local equivalent, if applicable).
128150
129## 12\. General terms
151**Limitation of liability.** Except as otherwise set out in _No Limitation_ above, our total liability to you for any loss or damage arising out of or in connection with these Terms, whether in contract (including under any indemnity), tort (including negligence) or otherwise will be limited to the greater of: (a) the amount you paid to us for access to or use of the Services in the six months prior to the event giving rise to the liability, and (b) €100.
130152
131**Changes to the Services.** Our Services are novel and will change. We may sometimes add or remove features, increase or decrease capacity limits, offer new Services, or stop offering certain Services.
153**Beneficiaries.** Our Providers may benefit from, and enforce, their rights under this Section 10.
132154
133Unless we specifically agree otherwise in a separate agreement with you, we reserve the right to modify, suspend, or discontinue the Services or your access to the Services, in whole or in part, at any time without notice to you. Although we will strive to provide you with reasonable advance notice if we stop offering a Service, there may be urgent situations-such as preventing abuse, responding to legal requirements, or addressing security and operability issues-where providing advance notice is not feasible. We will not be liable for any change to or any suspension or discontinuation of the Services or your access to them.
155## 12\. Data Switching and Portability
134156
135**Changes to these terms.** We may revise and update these Terms at our discretion. Some examples of times, we may update these Terms include (1) to reflect changes in our Services, like when we add or remove features or services, or update our pricing, (2) for security or legal reasons, or (3) to promote safety or prevent abuse. If you continue to access the Services after we post the updated Terms on Anthropic's website or otherwise give you notice of Terms changes, then you agree to the updated Terms. If you do not accept the updated Terms, you must stop using our Services.
157You may write to us in accordance with your legal rights and ask to switch to another service provider or port all your exportable data and digital assets to an on-premise ICT infrastructure ("Switching Request"). You shall provide two months' written notice for any Switching Request ("Notice Period"). Within one month before the end of the Notice Period you shall notify us, where applicable, of details of the new service provider, the on-premise ICT infrastructure, or your decision to erase your exportable data and digital assets.
136158
137**Supplemental terms.** We may offer Services or features that we believe require service-specific terms or guidelines. When using our Services, you agree to comply with any applicable guidelines, rules, or supplemental terms that may be posted on the Services from time to time ("Supplemental Terms"). If these Terms conflict with Supplemental Terms, the Supplemental Terms will govern for the applicable Service.
159We will initiate your Switching Request after the Notice Period and the switching process will be completed within 30 days after the end of the Notice Period (the "Transitional Period"). However, where there is technical unfeasibility, we may notify you within 14 days of the Switching Request of an extension to the Transitional Period which may be up to seven months. You can also extend the Transitional Period once for a reasonable and appropriate period. During the Transitional Period these Terms shall continue to comply and we will:
138160
139**Entire agreement.** These Terms and any other terms expressly incorporated by reference form the entire agreement between you and us regarding the subject matter of our Terms.
1611. provide you and your authorised representatives with reasonable assistance in the switching process including supporting your exit strategy in relation to the Services;
1622. take due care to maintain business continuity and continue providing the Services in accordance with the Terms;
1633. provide information on known risks to the continuation of the Services; and
1644. ensure a high level of security during the switching process.
140165
141**Termination.** You may stop accessing the Services at any time. We may suspend or terminate your access to the Services (including any Subscriptions) at any time without notice to you if we believe that you have breached these Terms, or if we must do so in order to comply with law. If we terminate your access to the Services due to a violation of these Terms and you have a Subscription, you will not be entitled to any refund. In addition, if you have a Subscription, we may terminate the Subscription at any time for any other reason. If we exercise this right and you purchased the subscription via our website, we will refund you, on a pro rata basis, the fees you paid for the remaining portion of your Subscription after termination. Any refunds for Subscriptions purchased via an App Distributor are subject to the App Distributor's terms and not these terms.
166These Terms shall automatically terminate upon the successful completion of the switching process or at the end of the Notice Period where you instruct us to erase your exportable data and digital assets upon termination, whichever is sooner. We will notify you of the termination.
142167
143We may also terminate your Account if you have been inactive for over a year and you do not have a paid Account. If we terminate your Account due to inactivity, we will provide you with notice before doing so.
168Without prejudice to your rights under applicable law: after the end of the Transitional Period, you shall have 30 calendar days to retrieve all exportable data and digital assets ("Retrieval Period") and after the switching process is complete and unless otherwise agreed, at the end of the Retrieval Period we shall erase all exportable data and digital assets generated by you or data relating to you directly except to the extent that other laws requires or permits us to retain data.
144169
145Upon termination of these Terms, a Subscription, or your access to the Services, we may at our option delete any Materials or other data associated with your Account. Sections 6 (with respect to fees outstanding as of such expiration or termination) and 9 - 12 will survive any expiration or termination of our Terms or a Subscription.
170## **13\. General terms**
146171
147**Severability.** If a particular Term or portion of these Terms is not valid or enforceable, this will have no effect on any other Terms.
172**Changes to Services.** Our Services are novel and will change. We may sometimes add or remove features, increase or decrease capacity limits, offer new Services, or stop offering old ones. We may modify, suspend, or discontinue the Services or your access to the Services. Where those actions will materially impact your use of the Services, we will endeavor to notify you in accordance with this section. This includes taking such action as we consider appropriate to address any security, performance or trust and safety issue.
148173
149**No waiver.** Any delay or failure on our part to enforce a provision of these Terms is not a waiver of our right to enforce them later.
174Where feasible, we will provide you with at least 30 days' advance notice of any such changes to the Services that would materially limit or reduce the features, availability or functionality of the Services. However, there may be urgent situations (such as preventing abuse, responding to legal requirements, or addressing security and operability issues) where providing advance notice is not feasible.
150175
176If you do not wish to continue using the Services following material changes to the Services, please cancel your Account (or the Subscription purchased via our website, if applicable) by notifying us at [support@anthropic.com](mailto:support@anthropic.com) and we will refund you a portion of the fees paid by you that are for the portion of your Subscription purchased via our website remaining after termination of your Subscription occurs. Any refunds for Subscriptions purchased via an App Distributor are subject to the App Distributor's terms and not these Terms.
177
178**Changes to these Terms.** We may revise and update these Terms. For example, we may update these Terms (1) to reflect changes in our Services, like when we add or remove features or services, or update our pricing, (2) for security or legal reasons, or (3) to promote safety or prevent abuse. We will notify you of changes to the Terms which are reasonably likely to affect your use of the Services or legal rights. These changes will come into effect no less than 30 days from when we notify you, unless the change is due to a change in law or for security reasons (in which case we may need to change the Terms on shorter notice).
179
180If you do not wish to continue using our Services following any changes to the Terms you can terminate these Terms (or a Subscription purchased via our website) by notifying us at [support@anthropic.com](mailto:support@anthropic.com), before the changes take effect. If you exercise this termination right, we will refund to you a portion of the fees paid by you that are for the portion of your Subscription purchased via our website remaining after termination of your Subscription occurs. Any refunds for Subscriptions purchased via an App Distributor are subject to the App Distributor's terms and not these Terms.
181
182**Supplemental Terms.** We may also post supplemental terms. We may offer new Services or features that we believe require service-specific terms or guidelines. If you decide to use those new Services or features, you agree to comply with any applicable guidelines, rules, or supplemental terms that may be posted on the Services from time to time (**"Supplemental Terms"**). If these Terms conflict with Supplemental Terms, the Supplemental Terms will govern for the applicable Service.
183
184**Termination.** You may stop accessing the Services at any time. We may suspend or terminate your access to the Services at any time without notice to you if:
185
1861. we believe that you have materially breached these Terms;
1872. we must do so in order to comply with applicable law; or
1883. immediate suspension or termination is necessary for security reasons and therefore we cannot provide notice.
189
190We may also terminate your Account if you have been inactive for over a year and you do not have a paid Account. If we decide to terminate your Account due to inactivity, we will give you advance notice before doing this.
191
192If we terminate your access to the Services due to a material breach of these Terms and you have a Subscription:
193
1941. you will not be entitled to any refund; and
1952. we may take further legal action against you and you may be responsible for our losses in relation to the violation of these Terms.
196
197If you have a Subscription, we may terminate the Subscription at any time by giving you at least 30 days' notice in writing (email is sufficient). If we exercise this right, we will refund you on a pro rata basis the fees paid by you for the remaining portion of your Subscription after termination.
198
199Upon termination of these Terms, a Subscription, or your access to the Services, the rights granted to you under our Terms (or any Subscription) to access and use our Services will immediately terminate, and we may at our option delete any Materials or other data associated with your account. Sections 6 (with respect to fees outstanding as of such expiration or termination) and 8 - 11 will survive any expiration or termination of our Terms or a Subscription.
200
201**Severability.** Each of the sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.
202
203**No waiver.** If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
204
151205**No assignment.** These Terms may not be transferred or assigned by you without our prior written consent, but may be assigned by us without restriction.
152206
153207**Use of our brand.** You may not, without our prior written permission, use our name, logos, or other trademarks in connection with products or services other than the Services, or in any other way that implies our affiliation, endorsement, or sponsorship. To seek permission, please email us at marketing@anthropic.com.
154208
155**Export Controls.** You may not export or provide access to the Services into any U.S. embargoed countries or to anyone on (i) the U.S. Treasury Department's list of Specially Designated Nationals, (ii) any other restricted party lists identified by the Office of Foreign Asset Control, (iii) the U.S. Department of Commerce Denied Persons List or Entity List, or (iv) any other restricted party lists. You represent and warrant that you and anyone accessing or using the Services on your behalf, or using your Account credentials, are not such persons or entities and are not located in any such country.
209**Export Controls.** You may not export or provide access to the Services into any U.S. embargoed countries or to anyone on (i) the U.S. Treasury Department's list of Specially Designated Nationals, (ii) any other restricted party lists identified by the Office of Foreign Asset Control, (iii) the U.S. Department of Commerce Denied Persons List or Entity List, or (iv) any other restricted party lists. You agree that you and anyone accessing or using the Services on your behalf, or using your Account credentials, are not such persons or entities and are not located in any such country.
156210
157**Legal Compliance.** We may comply with governmental, court, and law enforcement requests or requirements relating to provision or use of the Services, or to information provided to or collected under our Terms. We reserve the right, at our sole discretion, to report information from or about you, including but not limited to Inputs, Outputs, or Actions to law enforcement.
211**Legal Compliance.** We may comply with governmental, court, and law enforcement requests or requirements relating to provision or use of the Services, or to information provided to or collected under our Terms. We reserve the right, at our sole discretion, to report information from or about you, including but not limited to Inputs or Outputs, to law enforcement.
158212
159**U.S. Government Use.** The Services were developed solely at private expense and are commercial computer software and commercial computer software documentation within the meaning of the applicable Federal Acquisition Regulations and their agency supplements. Accordingly, U.S. Government users of the Services will have only those rights that are granted to all other end users of the Services pursuant to these Terms.
213## **14\. In case of disputes**
160214
161## 13\. In case of disputes
215**Governing Law and Jurisdiction.** These Terms are governed by Irish law. This means that your access to and use of our Services, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by Irish law, and must be brought in a competent court in Ireland. However, if you are a consumer within the European Economic Area or Switzerland, you may also file legal disputes in your local courts, based on your local laws.
162216
163**Equitable relief.** You agree that (a) no adequate remedy exists at law if you breach Section 3 (Use of Our Services); (b) it would be difficult to determine the damages resulting from such breach, and any such breach would cause irreparable harm; and (c) a grant of injunctive relief provides the best remedy for any such breach. You waive any opposition to such injunctive relief, as well as any demand that we prove actual damage or post a bond or other security in connection with such injunctive relief.
217**Contacting us**
164218
165**Governing law and exclusive jurisdiction.** Our Terms will be governed by, and construed and interpreted in accordance with, the laws of the State of California without giving effect to conflict of law principles. You and Anthropic agree that any disputes arising out of or relating to these Terms will be resolved exclusively in the state or federal courts located in San Francisco, California, and you and Anthropic submit to the personal and exclusive jurisdiction of those courts. By accessing our Services, you waive any claims that may arise under the laws of other jurisdictions.
219Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us by using the following details:
220
221Address: 27/29 Orwell Road, Rathgar, Dublin 6, Ireland and/or 548 Market Street, PMB 90375, San Francisco, CA 94104, USA
222
223Email address: [support@anthropic.com](mailto:support@anthropic.com)
224
225## **Appendix 1**
226
227**Model Cancellation Form**
228
229\[Complete and return this form only if you wish to cancel the contract\]
230
231To: Anthropic Ireland, Limited ([support@anthropic.com](mailto:support@anthropic.com), 27/29 Orwell Road, Rathgar, Dublin 6, Ireland):
232
233Subject: Cancellation Request
234
235- I/We \[\*\] hereby give notice that I/We \[\*\] cancel my/our \[\*\] contract of sale for the following goods \[\*\] for the provision of the following service \[\*\]:
236- Ordered on \[\*\]/Received on \[\*\]:
237- Name of Consumer(s):
238- Email address of Consumer(s) used to process the order:
239- Address of Consumer(s):
240- Signature of Consumer(s): (only if this form is notified on paper)
241- Date: