Amazon India Conditions of Use changes — archived 2021-10-01, date approximate

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Welcome to Amazon.in. Amazon Seller Services Private Limited and its affiliates provide access to the Amazon.in website (the "website") to you subject to the conditions set out on this page.

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guarantees or warranties applicable to such goods or services. .Further, all contractual information required to be disclosed by law is incorporated as part of the Amazon Services Business Solutions Agreement (BSA) executed by each seller on Amazon.in, prior to listing its products. A copy of the BSA is available [here](https://sellercentral.amazon.in/gp/help/external/G1791).

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[Conditions of Use]()

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Because Amazon.in lists millions of products for sale offered by sellers on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Amazon.in operates on a "notice and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, insulting or harassing, blasphemous, defamatory, libelous, obscene, pornographic, paedophilic, invasive of another's privacy or menacing; ethnically objectionable, disparaging; or in breach of a third party's confidential, proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, defence, security or sovereignty of India or friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or in insulting other nation; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; or is patently false and untrue (" Objectionable Content "), please notify us immediately by following our [Notice and Procedure for Making Claims of Right Infringements](). Once this procedure has been followed, Amazon.in will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.

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[Conditions of Sale]()

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The website www.amazon.in **("Amazon.in")** is operated by Amazon Seller Services Private Limited (**"Amazon"** or **"us"** or **"we"** or **"our"**), having its registered office located 8th Floor, Brigade Gateway 26/1 Dr. Rajkumar Road Bangalore - 560055, Karnataka, India. **Please read the Conditions of Use document carefully before using the Amazon.in website. By using the Amazon.in website, you signify your agreement to be bound by Amazon's Conditions of Use.** Amazon Europe Core SARL, Amazon EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL, all four at 38 avenue John F. Kennedy, L-1855, Luxembourg and Amazon Digital UK Limited of 1 Principal Place, Worship Street, London, EC2A 2FA, UK (together "Amazon Europe") are data controllers of personal information collected and processed through Amazon Services. Details can be found [here](https://www.amazon.co.uk/gp/help/customer/display.html). As described in our Privacy Notice, we share information with Amazon.com, Inc. and the subsidiaries that Amazon.com, Inc. controls that are either subject to our [Privacy Notice](https://www.amazon.co.uk/gp/help/customer/display.html) or follow practices at least as protective as those described in our Privacy Notice. We also share information with third-party service providers. For example, we use third-party service providers to fulfil orders for products or services, and to deliver packages. For any further details on our security practices please read our Privacy Notice. For any queries or issues relating to Amazon.in, you can contact us by clicking [here](https://www.amazon.in/gp/help/contact-us) .

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In addition, when you use any current or future Amazon.in service (eg. Wish List or Marketplace) ("Amazon Service"), you will also be subject to the terms, guidelines and conditions applicable to that Amazon Service. ("Terms"). If these Conditions of Use are inconsistent with such Terms, the Terms will control.

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These "Conditions of Use" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

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- Conditions Relating to Your Use of Amazon.in

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- Notice and Procedure for Making Claims of Infringement

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- Notice and Procedure for Notifying Amazon.in of Objectionable Content

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## Conditions Relating to Your Use of Amazon.in

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**1\. Your Account**

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If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the [Your Account](https://www.amazon.in/gp/css/homepage.html/ref=nav_youraccount_ya) area of the website. You agree and acknowledge that you will use your account on the website to purchase products only for your personal use and not for business purposes. Should you wish to order products for business purposes, please create a business account on [Amazon.in/business](https://www.amazon.in/business). Amazon.in reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.

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[Back to Top]()

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**2\. Privacy**

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Please review our Privacy Notice, which also governs your visit to Amazon.in, to understand our practices. The personal information / data provided to us by you during the course of usage of Amazon.in will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

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[Back to Top]()

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**3\. E-Platform for Communication**

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You agree, understand and acknowledge that the website is an online platform that enables you to purchase products listed on the website at the price indicated therein at any time from any location. You further agree and acknowledge that Amazon is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Accordingly, the contract of sale of products on the website shall be a strictly bipartite contract between you and the sellers on Amazon.in.

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[Back to Top]()

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**4\. Access to Amazon.in**

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We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

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[Back to Top]()

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**5\. Licence for website access**

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Subject to your compliance with these Conditions of Use and payment of applicable fees, if any, Amazon Seller Services Private Limited grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Amazon Seller Services Private Limited and / or its affiliates, as may be applicable. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

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This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of Amazon Seller Services Private Limited and / or its affiliates, as may be applicable.

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You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Amazon.in and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Amazon Seller Services Private Limited's or its affiliates' names or trademarks without the express written consent of Amazon Seller Services Private Limited and / or its affiliates, as applicable. Any unauthorised use terminates the permission or license granted by Amazon Seller Services Private Limited and / or its affiliates, as applicable.

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You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Amazon.in as long as the link does not portray Amazon Seller Services Private Limited, Amazon.in, their affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Amazon.in logo or other proprietary graphic or trademark as part of the link without express written consent of Amazon Seller Services Private Limited and / or its affiliates, as may be applicable.

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[Back to Top]()

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**6\. Your Conduct**

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You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way You understand that you, and not Amazon.in, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:

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- for fraudulent purposes, or in connection with a criminal offense or other unlawful activity

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- to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam

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- to cause annoyance, inconvenience or needless anxiety

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[Back to Top]()

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**7\. Reviews, comments, communications and other content**

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Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. Amazon.in reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of Amazon.in violates these Conditions of use and, or terminate your permission to access or use this website.

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If you do post content or submit material, and unless we indicate otherwise, you

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1. (a) grant Amazon Seller Services Private Limited and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and

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2. (b) Amazon Seller Services Private Limited and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.

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You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Amazon Seller Services Private Limited, including the execution of deeds and documents, at its request.

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You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to Amazon.in: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Amazon.in policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); (iii) the content is lawful. You agree to indemnify Amazon Seller Services Private Limited and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.

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[Back to Top]()

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**8\. Claims against Objectionable Content**

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You can refer to the product detail page on Amazon.in for checking any product details provided by the seller regarding the following:

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- the total price in single figure of any good or service, along with the breakup price for the good or service, showing all the compulsory and voluntary charges such as delivery charges, postage and handling charges, conveyance charges and the applicable tax, as applicable. These details are available on the invoice issued to you. To understand how to generate an invoice you can refer here.

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- mandatory notices and information provided by applicable laws, and the expiry date of the good being offered for sale, where applicable; .

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- goods and services offered for sale by the seller including country of origin which are necessary for enabling the consumer to make an informed decision at the pre-purchase stage; .

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- importer and the guarantees related to the authenticity or genuineness of the imported products; and.

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- guarantees or warranties applicable to such goods or services. .

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Further, all contractual information required to be disclosed by law is incorporated as part of the Amazon Services Business Solutions Agreement (BSA) executed by each seller on Amazon.in, prior to listing its products. A copy of the BSA is available [here](https://sellercentral.amazon.in/gp/help/external/G1791)

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Because Amazon.in lists millions of products for sale offered by sellers on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Amazon.in operates on a "notice and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" Objectionable Content "), please notify us immediately by following our [Notice and Procedure for Making Claims of Right Infringements](). Once this procedure has been followed, Amazon.in will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.

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[Back to Top]()

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**9\. Copyright, authors' rights and database rights**

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All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Amazon Seller Services Private Limited, its affiliates or its content suppliers and is protected by India and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Amazon Seller Services Private Limited and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this website is the property of Amazon Seller Services Private Limited, its affiliates or its software suppliers and is protected by India and international copyright and author' rights laws.

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You may not systematically extract/ or re-utilise parts of the contents of the website without Amazon Seller Services Private Limited and / or its affiliate's (as may be applicable) express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Amazon Seller Services Private Limited and / or its affiliate's (as may be applicable) express written consent. You may also not create and/ or publish your own database that features substantial (eg: prices and product listings) parts of this website without Amazon Seller Services Private Limited and / or its affiliate's (as may be applicable) express written consent.

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+Welcome to Amazon.in. Amazon Seller Services Private Limited and its affiliates provide access to the Amazon.in website (the "website") to you subject to the conditions set out on this page.
+guarantees or warranties applicable to such goods or services. .Further, all contractual information required to be disclosed by law is incorporated as part of the Amazon Services Business Solutions Agreement (BSA) executed by each seller on Amazon.in, prior to listing its products. A copy of the BSA is available [here](https://sellercentral.amazon.in/gp/help/external/G1791).
+[Conditions of Use]()
+Because Amazon.in lists millions of products for sale offered by sellers on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Amazon.in operates on a "notice and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, insulting or harassing, blasphemous, defamatory, libelous, obscene, pornographic, paedophilic, invasive of another's privacy or menacing; ethnically objectionable, disparaging; or in breach of a third party's confidential, proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, defence, security or sovereignty of India or friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or in insulting other nation; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; or is patently false and untrue (" Objectionable Content "), please notify us immediately by following our [Notice and Procedure for Making Claims of Right Infringements](). Once this procedure has been followed, Amazon.in will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.
+[Conditions of Sale]()
+The website www.amazon.in **("Amazon.in")** is operated by Amazon Seller Services Private Limited (**"Amazon"** or **"us"** or **"we"** or **"our"**), having its registered office located 8th Floor, Brigade Gateway 26/1 Dr. Rajkumar Road Bangalore - 560055, Karnataka, India. **Please read the Conditions of Use document carefully before using the Amazon.in website. By using the Amazon.in website, you signify your agreement to be bound by Amazon's Conditions of Use.** Amazon Europe Core SARL, Amazon EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL, all four at 38 avenue John F. Kennedy, L-1855, Luxembourg and Amazon Digital UK Limited of 1 Principal Place, Worship Street, London, EC2A 2FA, UK (together "Amazon Europe") are data controllers of personal information collected and processed through Amazon Services. Details can be found [here](https://www.amazon.co.uk/gp/help/customer/display.html). As described in our Privacy Notice, we share information with Amazon.com, Inc. and the subsidiaries that Amazon.com, Inc. controls that are either subject to our [Privacy Notice](https://www.amazon.co.uk/gp/help/customer/display.html) or follow practices at least as protective as those described in our Privacy Notice. We also share information with third-party service providers. For example, we use third-party service providers to fulfil orders for products or services, and to deliver packages. For any further details on our security practices please read our Privacy Notice. For any queries or issues relating to Amazon.in, you can contact us by clicking [here](https://www.amazon.in/gp/help/contact-us) .
+In addition, when you use any current or future Amazon.in service (eg. Wish List or Marketplace) ("Amazon Service"), you will also be subject to the terms, guidelines and conditions applicable to that Amazon Service. ("Terms"). If these Conditions of Use are inconsistent with such Terms, the Terms will control.
+These "Conditions of Use" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.
+- Conditions Relating to Your Use of Amazon.in
+- Notice and Procedure for Making Claims of Infringement
+- Notice and Procedure for Notifying Amazon.in of Objectionable Content
+## Conditions Relating to Your Use of Amazon.in
+**1\. Your Account**
+If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the [Your Account](https://www.amazon.in/gp/css/homepage.html/ref=nav_youraccount_ya) area of the website. You agree and acknowledge that you will use your account on the website to purchase products only for your personal use and not for business purposes. Should you wish to order products for business purposes, please create a business account on [Amazon.in/business](https://www.amazon.in/business). Amazon.in reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.
 [Back to Top]()
+**2\. Privacy**
+Please review our Privacy Notice, which also governs your visit to Amazon.in, to understand our practices. The personal information / data provided to us by you during the course of usage of Amazon.in will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.
+[Back to Top]()
+**3\. E-Platform for Communication**
+You agree, understand and acknowledge that the website is an online platform that enables you to purchase products listed on the website at the price indicated therein at any time from any location. You further agree and acknowledge that Amazon is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Accordingly, the contract of sale of products on the website shall be a strictly bipartite contract between you and the sellers on Amazon.in.
+[Back to Top]()
+**4\. Access to Amazon.in**
+We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
+[Back to Top]()
+**5\. Licence for website access**
+Subject to your compliance with these Conditions of Use and payment of applicable fees, if any, Amazon Seller Services Private Limited grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Amazon Seller Services Private Limited and / or its affiliates, as may be applicable. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.
+This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of Amazon Seller Services Private Limited and / or its affiliates, as may be applicable.
+You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Amazon.in and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Amazon Seller Services Private Limited's or its affiliates' names or trademarks without the express written consent of Amazon Seller Services Private Limited and / or its affiliates, as applicable. Any unauthorised use terminates the permission or license granted by Amazon Seller Services Private Limited and / or its affiliates, as applicable.
+You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Amazon.in as long as the link does not portray Amazon Seller Services Private Limited, Amazon.in, their affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Amazon.in logo or other proprietary graphic or trademark as part of the link without express written consent of Amazon Seller Services Private Limited and / or its affiliates, as may be applicable.
+[Back to Top]()
+**6\. Your Conduct**
+You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way You understand that you, and not Amazon.in, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:
+- for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
+- to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam
+- to cause annoyance, inconvenience or needless anxiety
+[Back to Top]()
+**7\. Reviews, comments, communications and other content**
+Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. Amazon.in reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of Amazon.in violates these Conditions of use and, or terminate your permission to access or use this website.
+If you do post content or submit material, and unless we indicate otherwise, you
+. (a) grant Amazon Seller Services Private Limited and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
+. (b) Amazon Seller Services Private Limited and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.
+You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Amazon Seller Services Private Limited, including the execution of deeds and documents, at its request.
+You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to Amazon.in: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Amazon.in policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); (iii) the content is lawful. You agree to indemnify Amazon Seller Services Private Limited and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.
+[Back to Top]()
+**8\. Claims against Objectionable Content**
+You can refer to the product detail page on Amazon.in for checking any product details provided by the seller regarding the following:
+- the total price in single figure of any good or service, along with the breakup price for the good or service, showing all the compulsory and voluntary charges such as delivery charges, postage and handling charges, conveyance charges and the applicable tax, as applicable. These details are available on the invoice issued to you. To understand how to generate an invoice you can refer here.
+- mandatory notices and information provided by applicable laws, and the expiry date of the good being offered for sale, where applicable; .
+- goods and services offered for sale by the seller including country of origin which are necessary for enabling the consumer to make an informed decision at the pre-purchase stage; .
+- importer and the guarantees related to the authenticity or genuineness of the imported products; and.
+- guarantees or warranties applicable to such goods or services. .
+Further, all contractual information required to be disclosed by law is incorporated as part of the Amazon Services Business Solutions Agreement (BSA) executed by each seller on Amazon.in, prior to listing its products. A copy of the BSA is available [here](https://sellercentral.amazon.in/gp/help/external/G1791)
+Because Amazon.in lists millions of products for sale offered by sellers on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Amazon.in operates on a "notice and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" Objectionable Content "), please notify us immediately by following our [Notice and Procedure for Making Claims of Right Infringements](). Once this procedure has been followed, Amazon.in will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.
+[Back to Top]()
 **9\. Copyright, authors' rights and database rights**
 All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Amazon Seller Services Private Limited, its affiliates or its content suppliers and is protected by India and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Amazon Seller Services Private Limited and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this website is the property of Amazon Seller Services Private Limited, its affiliates or its software suppliers and is protected by India and international copyright and author' rights laws.
 You may not systematically extract/ or re-utilise parts of the contents of the website without Amazon Seller Services Private Limited and / or its affiliate's (as may be applicable) express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Amazon Seller Services Private Limited and / or its affiliate's (as may be applicable) express written consent. You may also not create and/ or publish your own database that features substantial (eg: prices and product listings) parts of this website without Amazon Seller Services Private Limited and / or its affiliate's (as may be applicable) express written consent.
 **18\. Losses**
 We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.
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+**19\. Alteration of Service or Amendements to the Conditions**
+**19\. Alteration of Service or Amendments to the Conditions**
 We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
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 **20\. Events beyond our reasonable control**
 For the Amazon.in website, you could contact us by visiting: [www.amazon.in/gp/help/contact-us](https://www.amazon.in/gp/help/contact-us)
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 **24\. Customer Complaint Details**
+The details pertaining to each customer complaint lodged (including the status of the complaint and tracking details) are provided in the return e-mails which are sent back to the customers
+The details pertaining to each customer complaint lodged (including the status of the complaint and tracking details) are provided in the return e-mails which are sent back to the customers.
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 **25\. Amazon Software Terms**
 In addition to these Conditions of Use, the terms found [here]() apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Amazon Services (the "Amazon Software").
 Important Warning: giving false, misleading or inaccurate information in the Notice Form to Amazon may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.
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 **Notice Form:**
+If you believe that your rights are being violated by an item or information on the Amazon.in site, you may fill out and submit the Notice Form (below). This signed form can be sent via E-mail PDF or Fax to the
+If you believe that your rights are being violated by an item or information on the Amazon.in site, you may fill out and submit the Notice Form (below). This signed form can be sent via E-mail PDF or Fax to the Grievance Officer:
+**Grievance Officer:**
 **Name**: Iniyan R
+**Designation**: Grievance officer
 **e-mail PDF**: grievance-officer@amazon.in
+**Fax**: 040 - 39922887
+**Subject Line:** Claim of Infringement
+**Nodal Officer:**
+or
+**Name**: Iniyan R
+**Designation**: Nodal officer
+**e-mail PDF**: grievance-officer@amazon.in
+**Compliance officer:**
+**Name**: Iniyan R
+**Designation**: Compliance officer
+**e-mail PDF**: grievance-officer@amazon.in
 **Fax**: 040 - 39922887
+**Subject Line**: Claim of Infringement or Fax: 040 - 39922887
 or
 Amazon Seller Services Pvt. Ltd.
 Ground Floor
 Nehru Place
 New Delhi 110019
 (We will accept a signed PDF via e-mail with the subject line "Claim of Infringement" or Fax, unless by prior agreement we have agreed with you for an alternative receipt mechanism).
+**Prime Video:**
+For complaints pertaining to Amazon Prime Video, please refer to the mechanism found [here](https://www.primevideo.com/help/ref=atv_hp_cnt). By submitting complaints pertaining to the foregoing, you consent to our sharing of such information pursuant to our [Privacy Notice](https://www.amazon.in/gp/help/customer/display.html).
 Please fill out the Notice form using the corresponding numbered paragraphs to frame your communication.
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 **Notice Form**
 . Include the following statement: "I have a good faith belief that the portion of the listing(s) described above violate(s) the intellectual property rights owned by the intellectual property owner or its agent, nor is such use otherwise permissible under law."
 . Include the following statement: "I represent that the information in this notification is true and correct and that I am the intellectual property owner or authorised to act on behalf of the intellectual property owner for the rights described above."
 . Sign the Notice Form.
 **Notice and Procedure for Notifying Amazon.in of Objectionable Content**
+If you believe that any content on, or advertised for sale on, the website contains any Objectionable Content as defined under Section 8 above, please notify us immediately by copying the Notice to Amazon.in of Objectionable Content below into your word processor program, complete it in accordance with the instructions set out in the Notice and send a signed copy via E-mail PDF or Fax to the
+If you believe that any content on, or advertised for sale on, the website contains any Objectionable Content as defined under Section 8 above, please notify us immediately by copying the Notice to Amazon.in of Objectionable Content below into your word processor program, complete it in accordance with the instructions set out in the Notice and send a signed copy via E-mail PDF or Fax to the Grievance Officer:
+**Grievance Officer:**
 **Name**: Iniyan R
+**Designation**: Grievance officer
 **e-mail PDF**: grievance-officer@amazon.in
+**Fax**: 040 - 39922887
+**Subject Line:** Claim of Objectionable Content
+**Nodal Officer:**
+or
+**Name**: Iniyan R
+**Designation**: Nodal officer
+**e-mail PDF**: grievance-officer@amazon.in
+**Compliance officer:**
+**Name**: Iniyan R
+**Designation**: Compliance officer
+**e-mail PDF**: grievance-officer@amazon.in
 **Fax**: 040 - 39922887
 or
 Amazon Seller Services Private Limited
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 **Notice to Amazon.in of Objectionable Content**
 In the matter of Amazon.in
+I, **\[Please set out your full name\]** of **\[please give your postal address\]**, **\[please set your occupation\]** , says as follows:
+I, **\[Please set out your full name\]** of **\[please give your postal address\]**, **\[please set your occupation\]**, says as follows:
 . I refer to the website www.Amazon.in ("the website"). I make this statement in support of my giving Amazon.in notice that, via the website, it is causing or contributing to the publication of Objectionable Content.
 . The Objectionable Content (delete whichever paragraph is not applicable): (a) appear in a book being sold by Amazon.in via the website entitled **\[please state the book name and its author\]**. The Objectionable Content appear on page \[**please state the page number(s) where you consider the words constitute Objectionable Content\]**. OR (b) appear on the website at **\[please cut and paste the address of the relevant Web page from the website where the Objectionable Content appears\]**.
 . The words/ content that I consider to be Objectionable Content are **\[please repeat the exact words you are complaining about\]**.
 . This content is Objectionable Content because **\[please state why you consider the content is Objectionable Content\]**.
 . I understand that this statement may be used in any court proceedings that may arise out of or relating to the Objectionable Content which I have complained about.
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 **3\. Returns**
 Most items purchased from sellers listed on Amazon.in are returnable within the return window, except those that are explicitly identified as not returnable. The return is processed only if:
+- it is determined that the product was not damaged while in your possession;
+- the product is not different from what was shipped to you;
+- the product is returned in original condition (with brand's/manufacturer's box, MRP tag intact, user manual, warranty card and accessories)
 You can review return policy for products listed on Amazon.in by clicking [here](https://www.amazon.in/gp/help/customer/display.html/ref=cs_ret_rp_q_1) . For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / as Amazon Pay balance (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available [here](https://www.amazon.in/gp/help/customer/display.html/ref=cs_ret_rfp_q_3/) .
 Please review our Returns Policy, which applies to products sold by us.
 **4\. Pricing and availability**
 We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.
+For more details, please review our [Pricing policy](https://amazon.in/gp/help/customer/display.html) and our [Availability Guide](https://amazon.in/gp/help/customer/display.html), both of which apply to products ordered from us.
 All prices are inclusive of VAT/CST, service tax, Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise.
 **5\. Taxes**
 You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.
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 **6\. Health & Safety**
 By purchasing any product from our Home & Kitchen shop, you acknowledge that you have read and understood our Health & Safety Guidelines.
 **7\. Children**
 When you visit Amazon.in, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.
 **9\. Losses**
 We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.
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 **10\. Alteration or Amendments to the Conditions**
 We reserve the right to make changes to our policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
 **11\. Events beyond our reasonable control**
 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
 **12\. Waiver**
 If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
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 **13\. Governing Law and Jurisdiction**
 These conditions are governed by and construed in accordance with the laws of India, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.