Conditions of Use
Amazon.ca made mostly cosmetic edits to its Conditions of Use (date, examples, trademark wording), but added a new sentence stating that continuing to use Amazon after being notified of a change means you've agreed to it, and quietly dropped the specific legal citation to the U.S. Federal Arbitration Act in the governing-law clause.
Just keeping shopping after a notice now locks you into new terms
Amazon already had the right to change its policies at any time. Now the terms spell out that if you keep using Amazon after they tell you about a change, you're automatically considered to have accepted it — even if you never actively agreed. There's no description of how much notice you'll get or any way to opt out other than stopping use of the service entirely.
“By using Amazon Services after you are provided notice of those changes, you agree to be bound by them.”
What you can do — Watch for change notices from Amazon (emails, site banners, or Message Centre alerts) and review them before continuing to shop or use the service, since continued use counts as acceptance.
UNILATERAL CHANGES
| 1 | **Last updated: November 18, 2025** | |
| 1 | **Last updated: October 30, 2026** | |
± CHANGEDUpdated date The 'last updated' date was changed to reflect this revision. | ||
| 2 | 2 | |
| 3 | Welcome to www.amazon.ca. Amazon.com.ca ULC and/or its affiliates ("Amazon") provide Web site features and other products and services to you when you visit or shop at Amazon.ca, use Amazon products or services, use Amazon applications for mobile, or use software provided by Amazon in connection with any of the foregoing (collectively, "Amazon Services"). Amazon provides the Amazon Services subject to the following conditions. By using the Amazon Services, you agree, on behalf of yourself and all members of your household and others who use any Amazon Service under your account, to the following conditions. | |
− REMOVEDIntro paragraph trimmed A redundant sentence saying Amazon provides services 'subject to the following conditions' was removed, since the next sentence already says the same thing. | ||
| 3 | Welcome to www.amazon.ca. Amazon.com.ca ULC and/or its affiliates ("Amazon") provide Web site features and other products and services to you when you visit or shop at Amazon.ca, use Amazon products or services, use Amazon applications for mobile, or use software provided by Amazon in connection with any of the foregoing (collectively, "Amazon Services"). By using the Amazon Services, you agree, on behalf of yourself and all members of your household and others who use any Amazon Service under your account, to the following conditions. | |
| 4 | 4 | |
| 5 | 5 | ## Please read these conditions carefully. |
| 6 | 6 | |
| 7 | We offer a wide range of Amazon Services, and sometimes additional terms may apply. When you use an Amazon Service (for example, Your Profile, Gift Cards, Amazon Video, Your Media Library, Amazon devices, or [Amazon applications](https://www.amazon.ca/gp/help/customer/display.html)), you will also be subject to the guidelines, terms and agreements applicable to that Amazon Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control. | |
± CHANGEDExamples of services with extra terms updated The list of example services that have their own extra terms was updated (now mentions Alexa, Amazon Music, Gift Cards, Prime Video) and a new example clarifies that using Alexa means you also agree to the separate Alexa Terms of Use. | ||
| 7 | We offer a wide range of Amazon Services that may be subject to additional terms. When you use an Amazon Service (for example, Alexa, Amazon Music, Gift Cards or Prime Video), you will also be subject to the terms applicable to that Amazon Service ("Service Terms"). For example, if you use Alexa on any Amazon or third-party product or service, you agree to the [Alexa Terms of Use](https://www.amazon.ca/gp/help/customer/display.html). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control. | |
| 8 | 8 | |
| 9 | 9 | ## PRIVACY |
| 10 | 10 | |
| 11 | 11 | Please review our [Privacy Notice](https://www.amazon.ca/gp/help/customer/display.html), which also governs your use of Amazon Services, to understand our practices. |
| 12 | 12 | |
| 13 | 13 | ## ELECTRONIC COMMUNICATIONS |
| 17 | 17 | ## COPYRIGHT |
| 18 | 18 | |
| 19 | 19 | All content included in or made available through any Amazon Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Amazon or its content suppliers and protected by Canadian and international copyright laws. The compilation of all content included in or made available through any Amazon Service is the exclusive property of Amazon and protected by Canadian and international copyright laws. |
| 20 | 20 | |
| 21 | 21 | ## TRADEMARKS |
| 22 | 22 | |
| 23 | [View a non-exhaustive list of Amazon trademarks](https://www.amazon.ca/gp/help/customer/display.html). In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Amazon Service are trademarks or trade dress of Amazon.com, Inc., or its affiliates, in the United States and other countries. Amazon.com, Inc.'s or its affiliates trademarks and trade dress may not be used in connection with any product or service that is not Amazon's or its affiliate's or in any manner that is likely to cause confusion among customers. All other trademarks not owned by Amazon or its affiliates that appear in any Amazon Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amazon or its affiliates. | |
| 23 | Amazon's trademarks and trade dress may not be used in connection with any product or service that is not Amazon's or in any manner that is likely to cause confusion among customers. Trademarks not owned by Amazon that appear in any Amazon Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amazon. | |
± CHANGEDTrademarks section shortened The trademarks section was condensed and no longer links to a list of Amazon's trademarks, but the underlying rule (don't misuse Amazon's trademarks) is unchanged. | ||
| 24 | 24 | |
| 25 | 25 | ## LICENCE AND ACCESS |
| 26 | 26 | |
| 27 | 27 | Subject to your compliance with these Conditions of Use and any Service Terms, and your payment of any applicable fees, Amazon or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Amazon Services. This licence does not include any resale or commercial use of any Amazon Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Amazon Service or its contents; any downloading copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data-gathering and extraction tools. You may not use the Amazon Services to infringe, misappropriate, or violate intellectual property or other legal rights. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Amazon or its licensors, suppliers, publishers, rightsholders, or other content providers. No Amazon Service, nor any part of any Amazon Service or its contents, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Amazon. You will not, and will not allow any third party to, use AI-generated content from the Amazon Services to, directly or indirectly, develop or improve large language or multimodal models, machine learning models or related technology. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Amazon without express written consent. You may not use any meta tags or any other "hidden text" utilizing Amazon's name or trademarks without the express written consent of Amazon. You may not misuse the Amazon Services. You may use the Amazon Services only as permitted by law. The licences granted by Amazon terminate if you do not comply with these Conditions of Use or any Service Terms. |
| 28 | 28 | |
| 29 | 29 | ## YOUR ACCOUNT |
| 91 | 91 | To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent Corporation Service Company, 300 Deschutes Way SW, Suite 304, Tumwater, WA 98501. The arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules as found in the [Consumer Arbitration Rules and Mediation Procedures](https://www.adr.org/media/yawntdvs/2025_consumer_arbitration_rules.pdf). The Consumer Arbitration Rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's Consumer Arbitration Rules and the associated [Consumer Arbitration Rules and Mediation Procedures Administrative Fee Schedule](https://www.adr.org/media/3uofn4lu/consumer_rules_and_mediation_procedures_feeschedule.pdf), available at [www.adr.org](https://amazon.ca/gp/help/customer/www.adr.org) or by calling 1-800-778-7879. We will reimburse those fees for claims totalling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Amazon will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. |
| 92 | 92 | |
| 93 | 93 | **We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action**. If for any reason a claim proceeds in court rather than in arbitration **we each waive any right to a jury trial**. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. |
| 94 | 94 | |
| 95 | 95 | ## APPLICABLE LAW |
| 96 | 96 | |
| 97 | By using any Amazon Service, you agree that the U.S. Federal Arbitration Act, applicable U.S. federal law, and the laws of the state of Washington, United States, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Amazon, except to the extent Canadian federal or provincial law says otherwise. | |
| 97 | By using any Amazon Service, you agree that applicable U.S. federal law, and the laws of the state of Washington, United States, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Amazon, except to the extent Canadian federal or provincial law says otherwise. | |
± CHANGEDReference to U.S. Federal Arbitration Act removed from governing-law clause The clause listing what law governs disputes no longer specifically names the U.S. Federal Arbitration Act, though it still references applicable U.S. federal law and Washington State law. The binding arbitration requirement itself, found elsewhere in the document, is unchanged. | ||
| 98 | 98 | |
| 99 | 99 | ## GOVERNING LANGUAGE |
| 100 | 100 | |
| 101 | 101 | It is the express wish of the parties that these Conditions of Use be drawn up in English. In the event of any inconsistency, discrepancy or conflict between the English version of these Conditions of Use and their translation in another language, the English version shall prevail. |
| 102 | 102 | |
| 103 | 103 | ## SITE POLICIES, MODIFICATION, AND SEVERABILITY |
| 104 | 104 | |
| 105 | Please review our other policies, such as our [pricing](https://www.amazon.ca/gp/help/customer/display.html) policy, posted on this site. These policies also govern your use of Amazon Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. | |
| 105 | Please review our other policies, such as our [pricing](https://www.amazon.ca/gp/help/customer/display.html) policy, posted on this site. These policies also govern your use of Amazon Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. By using Amazon Services after you are provided notice of those changes, you agree to be bound by them. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. | |
+ ADDEDContinuing to use Amazon after a notice now counts as accepting changes A new sentence says that if Amazon changes its policies or these terms and tells you about it, simply continuing to use Amazon Services afterward means you've agreed to the new terms. | ||
| 106 | 106 | |
| 107 | 107 | ## OUR ADDRESS |
| 108 | 108 | |
| 109 | 109 | **Our Address** |
| 110 | 110 | |
| 111 | 111 | 40 King Street West 47th Floor |