Conditions of Use

DATED 2025-11-18 · VERSION 20260729_rev01 · COMPARED WITH 20250914_rev01

Full text changes — 20250914_rev01 to 20260729_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

1		Last updated: August 7, 2025
	1	Last updated: November 18, 2025
2	2
3	3	Welcome to www.amazon.ca. Amazon.com.ca ULC and/or its affiliates ("Amazon") provide Web site features and other products and services to you when you visit or shop at Amazon.ca, use Amazon products or services, use Amazon applications for mobile, or use software provided by Amazon in connection with any of the foregoing (collectively, "Amazon Services"). Amazon provides the Amazon Services subject to the following conditions. By using the Amazon Services, you agree, on behalf of yourself and all members of your household and others who use any Amazon Service under your account, to the following conditions.
4	4
5	5	## Please read these conditions carefully.
6	6
7	7	We offer a wide range of Amazon Services, and sometimes additional terms may apply. When you use an Amazon Service (for example, Your Profile, Gift Cards, Amazon Video, Your Media Library, Amazon devices, or [Amazon applications](https://www.amazon.ca/gp/help/customer/display.html)), you will also be subject to the guidelines, terms and agreements applicable to that Amazon Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.
37	37	If you do post content or submit material, and unless we indicate otherwise, you grant Amazon a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicencable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute and display such content throughout the world in any media. You grant Amazon and sublicencees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Amazon for all claims resulting from content you supply. Amazon has the right but not the obligation to monitor and edit or remove any activity or content. Amazon takes no responsibility and assumes no liability for any content posted by you or any third party.
38	38
39	39	## INTELLECTUAL PROPERTY COMPLAINTS
40	40
41	41	Amazon respects the intellectual property of others. If you believe that your intellectual property rights are being infringed, please follow our [Notice and Procedure for Making Claims of Copyright Infringement]().
42	42
43		## RISK OF LOSS
	43	## DELIVERY
44	44
45	45	All purchases of physical items from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier or, if such items must cross an international border, then risk of loss and title pass to you when they clear customs in Canada.
46	46
	47	You authorize Amazon and its carriers to deliver your purchased items to the delivery address you provide at the time of purchase (the "Delivery Location"). You agree that Amazon is not required to deliver purchased items to you personally and that Amazon may deliver such items to you by alternative delivery methods, including by: (1) leaving the purchased items inside a building at the Delivery Location (e.g., by putting the items through a mail slot or placing the items inside a building), (2) leaving the purchased items with any individual present at the Delivery Location (e.g., a guest, resident, concierge, receptionist, or building attendant), (3) leaving the purchased items in a mailbox, lockbox, locker, PO box, mail/package room, delivery area, garage, or other similar location at the Delivery Location, or (4) leaving the purchased items unattended at the Delivery Location (e.g., on a porch or doorstep, outside a building entrance, or in another outdoor area associated with the Delivery Location). You agree that, for the purposes of applicable consumer protection laws in the province or territory where you reside or where the items are delivered (as applicable), such delivery constitutes fulfillment of Amazon's delivery obligations. Amazon is not responsible for theft, damage, or loss of purchased items after delivery to the Delivery Location.
	48
47	49	## RETURNS, REFUNDS AND TITLE
48	50
49	51	Amazon does not take title to returned items until the item arrives at our fulfillment centre. At our discretion, a refund may be issued without requiring a return. In this situation, Amazon does not take title to the refunded item. For more information about our returns and refunds in general, please see our [Returns Centre](https://www.amazon.ca/gp/css/returns/homepage.html).
50	52
51	53	## PRODUCT DESCRIPTIONS
52	54
134	136	1. Transparency and Consent. No Agent may access, use, or interact with Amazon Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 3 of these Agent Terms. In addition, no Agent may access, use, or interact with Amazon Services if we have requested that the Agent refrain from accessing, using, or interacting with any Amazon Service.
135	137	2. Limitation on Access. At our sole discretion, we may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Amazon Services.
136	138	3. Technical Requirements. Agents must:
137	139
138	140	1. In all HTTP/HTTPs requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string:
139	141
140		- "Agent/\[agent name\]" (e.g., Agent/AmazonAgent)
	142	- "Agent/\[agent name\]" (e.g. Agent/AmazonAgent)
141	143
142	144	2. Not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (i) mimicking the speed or pattern of human keystrokes, page navigation, or other interactions or (ii) completing or circumventing CAPTCHAs or other measures intended to distinguish computers from humans.
143	145	3. Respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer.
144	146	4. Not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with an Amazon Service.
145	147
146	148	## NOTICE AND PROCEDURE FOR MAKING CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT