Acronis Privacy Statement
NOTEDDATED 2025-05-13 · VERSION 20260925_rev01 · COMPARED WITH 20260904_rev01
What changed, in plain language
How reviews are madeThe diff only changes internal HTML component hash attributes (data-v-a729551d to data-v-e0f2faac) used by the website's front-end framework. No policy text, data practices, or consumer terms changed.
This change appears to be cosmetic (formatting, typos, or contact details).
Changelog
- ± CHANGEDInternal markup attribute update
The website's underlying code was rebuilt, changing an internal technical identifier used for styling. The actual privacy policy text and rules did not change.
data-v-a729551d
data-v-e0f2faac
Full text changes — 20260904_rev01 to 20260925_rev01
COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED
| 57 | 57 | Acronis Processes personal information to provide and manage the Acronis Services, including for service management purposes. The specific types of personal information that Acronis collects depend on how you interact with Acronis, the Acronis Services that you use and applicable law. |
| 58 | 58 | |
| 59 | 59 | **a. Information you voluntarily give Acronis** |
| 60 | 60 | |
| 61 | 61 | We Process the personal information you choose to share with us. The personal information that you choose to give to us typically includes the following: |
| 62 | 62 | |
| 63 | <table name="table-part" data-v-a729551d=""><tbody data-v-a729551d=""><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d="">Personal Information that Acronis Collects Directly from You</span></p></td><td data-v-a729551d=""><p><span data-v-a729551d="">Why Acronis Collects this Personal information</span></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Contact and account information<br><em>Name, email address or other username, password, telephone number, postal address and similar contact information (including business card details) and other information that you choose to share.</em></p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• To set up and maintain accounts and create user profiles</li><li>• To provide Acronis Services to non-registered / guest users, e.g., uploading files to Acronis Cyber Files or if you are using Acronis Files Sync and Share and Notary service, Acronis also may receive your passport details by a <a target="_blank" rel="noopener noreferrer" href="https://www.acronis.com/blog/posts/how-to-create-e-signature/">qualified trust service provider</a>.</li><li>• To match users with Customer accounts and to customize users' experience of the Acronis Services (in accordance with applicable data protection laws)</li><li>• To attend one of Acronis' webinars, marketing, training, sports and other events</li><li>• To allow you to download content or attend an event</li><li>• To communicate with you and request feedback about the Acronis Services</li><li>• To provide information that you request, such as when you download resources, participate in an event or sign up to receive emails from Acronis</li><li>• To promote the Acronis Services, such as through targeted advertising (in accordance with applicable data protection laws).</li><li>• To send information that we think will interest you, which is sometimes personalized based on the information associated with your account (in accordance with applicable data protection laws).</li><li>• To provide training, education and awareness raising activities</li><li>• To enable and communicate on Environmental, social and governance (ESG) initiatives and activities</li><li>• To monitor and enforce compliance with Acronis' legal agreements</li><li>• To learn how users interact with our Acronis Services so that we can improve them and develop new features</li><li>• For research and innovation, including to do algorithmic data matching to segment and profile users (in accordance with applicable data protection laws).</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Ordering and purchase related information, billing and delivery address, payment information and similar information necessary to complete a purchase.</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• To complete a purchase.<em>(Acronis does not collect complete payment card information; payment card information is collected and Processed by a third-party payment card processor.)</em></li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Information collected in surveys or focus groups</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• To learn how users interact with the Acronis Services so that Acronis can improve them and develop new features</li><li>• To give Acronis insight and feedback into the Acronis Services and Acronis' other initiatives</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Information given during interactions with the customer service team, such as email address, Customer name and Service used</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• For customer support and to troubleshoot problems.</li><li>• To learn how users interact with the Acronis Services so that Acronis can improve them and develop new features.</li><li>• Acronis may monitor or record these interactions for training purposes and for quality assurance. <em>(If Acronis records the interaction, Acronis will provide a notice and obtain consent as required by applicable law.)</em></li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Information collected when you use Acronis Copilot</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• Acronis offers certain Business Customers access to Acronis Copilot, a chatbot powered by OpenAI technology. Acronis Copilot is a data search tool that uses an interactive, conversational format. Acronis Copilot collects data (some of which may be personal information) when you interact with it.</li><li>• OpenAI has committed to not use data received in connection with Acronis Copilot for training OpenAI's models (see <a target="_blank" href="https://openai.com/enterprise-privacy/">https://openai.com/enterprise-privacy/</a> dated October 31, 2024). OpenAI does, however, run Acronis's business data submitted to OpenAI's services through automated content classifiers and safety tools, including to better understand how OpenAI's technology is used. The classifications created are metadata about business data received via Acronis Copilot but do not contain any of the business data itself. Acronis's business data is only subject to human review on a service-by-service basis to resolve incidents or as required by law.</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Information collected during interactions with the sales team, such as email address, Customer name and Service used</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• With your consent, Acronis also may use an automated system offered to analyze communications between you and Acronis, which may include personal information. Acronis also may use a third-party service known for automated email analysis.</li></ul><p></p></td></tr></tbody></table> | |
| 63 | <table name="table-part" data-v-e0f2faac=""><tbody data-v-e0f2faac=""><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac="">Personal Information that Acronis Collects Directly from You</span></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac="">Why Acronis Collects this Personal information</span></p></td></tr><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><p>Contact and account information<br><em>Name, email address or other username, password, telephone number, postal address and similar contact information (including business card details) and other information that you choose to share.</em></p><p></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><ul><li>• To set up and maintain accounts and create user profiles</li><li>• To provide Acronis Services to non-registered / guest users, e.g., uploading files to Acronis Cyber Files or if you are using Acronis Files Sync and Share and Notary service, Acronis also may receive your passport details by a <a target="_blank" rel="noopener noreferrer" href="https://www.acronis.com/blog/posts/how-to-create-e-signature/">qualified trust service provider</a>.</li><li>• To match users with Customer accounts and to customize users' experience of the Acronis Services (in accordance with applicable data protection laws)</li><li>• To attend one of Acronis' webinars, marketing, training, sports and other events</li><li>• To allow you to download content or attend an event</li><li>• To communicate with you and request feedback about the Acronis Services</li><li>• To provide information that you request, such as when you download resources, participate in an event or sign up to receive emails from Acronis</li><li>• To promote the Acronis Services, such as through targeted advertising (in accordance with applicable data protection laws).</li><li>• To send information that we think will interest you, which is sometimes personalized based on the information associated with your account (in accordance with applicable data protection laws).</li><li>• To provide training, education and awareness raising activities</li><li>• To enable and communicate on Environmental, social and governance (ESG) initiatives and activities</li><li>• To monitor and enforce compliance with Acronis' legal agreements</li><li>• To learn how users interact with our Acronis Services so that we can improve them and develop new features</li><li>• For research and innovation, including to do algorithmic data matching to segment and profile users (in accordance with applicable data protection laws).</li></ul><p></p></td></tr><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><p>Ordering and purchase related information, billing and delivery address, payment information and similar information necessary to complete a purchase.</p><p></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><ul><li>• To complete a purchase.<em>(Acronis does not collect complete payment card information; payment card information is collected and Processed by a third-party payment card processor.)</em></li></ul><p></p></td></tr><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><p>Information collected in surveys or focus groups</p><p></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><ul><li>• To learn how users interact with the Acronis Services so that Acronis can improve them and develop new features</li><li>• To give Acronis insight and feedback into the Acronis Services and Acronis' other initiatives</li></ul><p></p></td></tr><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><p>Information given during interactions with the customer service team, such as email address, Customer name and Service used</p><p></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><ul><li>• For customer support and to troubleshoot problems.</li><li>• To learn how users interact with the Acronis Services so that Acronis can improve them and develop new features.</li><li>• Acronis may monitor or record these interactions for training purposes and for quality assurance. <em>(If Acronis records the interaction, Acronis will provide a notice and obtain consent as required by applicable law.)</em></li></ul><p></p></td></tr><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><p>Information collected when you use Acronis Copilot</p><p></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><ul><li>• Acronis offers certain Business Customers access to Acronis Copilot, a chatbot powered by OpenAI technology. Acronis Copilot is a data search tool that uses an interactive, conversational format. Acronis Copilot collects data (some of which may be personal information) when you interact with it.</li><li>• OpenAI has committed to not use data received in connection with Acronis Copilot for training OpenAI's models (see <a target="_blank" href="https://openai.com/enterprise-privacy/">https://openai.com/enterprise-privacy/</a> dated October 31, 2024). OpenAI does, however, run Acronis's business data submitted to OpenAI's services through automated content classifiers and safety tools, including to better understand how OpenAI's technology is used. The classifications created are metadata about business data received via Acronis Copilot but do not contain any of the business data itself. Acronis's business data is only subject to human review on a service-by-service basis to resolve incidents or as required by law.</li></ul><p></p></td></tr><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><p>Information collected during interactions with the sales team, such as email address, Customer name and Service used</p><p></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><ul><li>• With your consent, Acronis also may use an automated system offered to analyze communications between you and Acronis, which may include personal information. Acronis also may use a third-party service known for automated email analysis.</li></ul><p></p></td></tr></tbody></table> | |
| 64 | 64 | |
| 65 | 65 | **b. Information automatically collected by the Acronis Services** |
| 66 | 66 | |
| 67 | 67 | Acronis automatically collects information about how the Acronis Services are used, the computer or mobile device used to access the Acronis Services and other information automatically generated by use of the Acronis Services. This information is collected to deliver the Acronis Services, to analyze, measure the effectiveness of and improve the Acronis Services, to identify and track and record support, to ensure the security and integrity of the Acronis Services, to diagnose and fix technology problems, for billing and account management, for research and innovation and for similar business purposes in accordance with applicable law. |
| 68 | 68 | |
| 69 | 69 | Some of this automatically-collected information is personal information under certain data protection laws. Acronis may link automatically-collected information with other personal information that Acronis handles. |
| 70 | 70 | |
| 71 | <table name="table-part" data-v-a729551d=""><tbody data-v-a729551d=""><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d="">Category of Personal Information that Acronis Automatically Collects</span></p></td><td data-v-a729551d=""><p><span data-v-a729551d="">Types of Personal Information that Acronis Automatically Collects</span></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Acronis Services usage information</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• How a computer or device interacts with the Acronis Services, including the date and time the Acronis Services are accessed, search requests and results, mouse clicks and movements.</li><li>• Date/time stamps associated with installations, updates and integrations.</li><li>• How often the Acronis Services are used and in which circumstances and similar performance metrics.</li><li>• Features used and the results of their operations and disabled features, such as specific webpages accessed and links clicked.</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Service management data</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Some of the personal information collected depends on the specific feature you use in our Acronis Services. For example:</p><br><ul><li>• Information about software installed on a computer or device, such as version and manufacturer information as part of providing vulnerability assessments and patch management functionality.</li><li>• Names of potentially-malicious files together with their hashes and full paths and blocked website URLs collected to provide antivirus and URL filtering functionality offered through certain of the Acronis Services. Malicious files also may be collected after analysis.</li><li>• Email contents if identified as malicious as part of Acronis's email security services.</li><li>• Information about errors and the activity that preceded or caused the errors.</li><li>• Systems and users' activity logs with the respective date and content to provide you Acronis Services, such as endpoint detection and response and DLP functionality.</li><li>• Information required to establish connection with the third-party integrations you have chosen to use and information required to operate such integrations.</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Device information<br><em>Acronis automatically collects information from and about the computers and other devices used to access the Acronis Services.</em></p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• Hardware and software information.</li><li>• Browser type.</li><li>• Operating system version, device-specific settings and operating system settings, characteristics and configuration.</li><li>• Device or component ID, type and architecture.</li><li>• Information about ISP, wireless or mobile network connection, such as signal strength.</li><li>• IP address and broad geographic device location (e.g., country or city-level location).</li><li>• Data obtained from locally-installed software or endpoints.</li><li>• Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Activity and audit logs, including server logs.<br><em>Acronis's servers automatically collect and store data in logs. Some logs include metadata which may contain personal information, such as names of files and folders to the extent they include personal information.</em></p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• Search queries and IP address.</li><li>• Browser type and language.</li><li>• Time zones, date and time of request and referral URL.</li><li>• Certain necessary cookies that may identify a browser or account.</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Information collected through cookies, pixels, web beacons and other similar technologies. (Where required by applicable laws and regulations, we will provide you additional information (notice) and/or ask for your consent for such Processing.)</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• Traffic and usage measurements, such as to monitor the traffic patterns from one webpage to another and to understand whether users visit the Acronis Services after seeing an online advertisement displayed on a third-party website or when you use the chatbot on our website to explore the Acronis Services, connect with Support, learn about free trials and other similar content.</li><li>• Data about the third-party sites or services accessed before interacting with the Acronis Services, which is used to make advertising more relevant for users.</li><li>• Interactions with our marketing communications, such as whether and when an Acronis email is opened to help Acronis measure the success of our email marketing campaign.</li></ul><p></p></td></tr></tbody></table> | |
| 71 | <table name="table-part" data-v-e0f2faac=""><tbody data-v-e0f2faac=""><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac="">Category of Personal Information that Acronis Automatically Collects</span></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac="">Types of Personal Information that Acronis Automatically Collects</span></p></td></tr><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><p>Acronis Services usage information</p><p></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><ul><li>• How a computer or device interacts with the Acronis Services, including the date and time the Acronis Services are accessed, search requests and results, mouse clicks and movements.</li><li>• Date/time stamps associated with installations, updates and integrations.</li><li>• How often the Acronis Services are used and in which circumstances and similar performance metrics.</li><li>• Features used and the results of their operations and disabled features, such as specific webpages accessed and links clicked.</li></ul><p></p></td></tr><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><p>Service management data</p><p></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><p>Some of the personal information collected depends on the specific feature you use in our Acronis Services. For example:</p><br><ul><li>• Information about software installed on a computer or device, such as version and manufacturer information as part of providing vulnerability assessments and patch management functionality.</li><li>• Names of potentially-malicious files together with their hashes and full paths and blocked website URLs collected to provide antivirus and URL filtering functionality offered through certain of the Acronis Services. Malicious files also may be collected after analysis.</li><li>• Email contents if identified as malicious as part of Acronis's email security services.</li><li>• Information about errors and the activity that preceded or caused the errors.</li><li>• Systems and users' activity logs with the respective date and content to provide you Acronis Services, such as endpoint detection and response and DLP functionality.</li><li>• Information required to establish connection with the third-party integrations you have chosen to use and information required to operate such integrations.</li></ul><p></p></td></tr><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><p>Device information<br><em>Acronis automatically collects information from and about the computers and other devices used to access the Acronis Services.</em></p><p></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><ul><li>• Hardware and software information.</li><li>• Browser type.</li><li>• Operating system version, device-specific settings and operating system settings, characteristics and configuration.</li><li>• Device or component ID, type and architecture.</li><li>• Information about ISP, wireless or mobile network connection, such as signal strength.</li><li>• IP address and broad geographic device location (e.g., country or city-level location).</li><li>• Data obtained from locally-installed software or endpoints.</li><li>• Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.</li></ul><p></p></td></tr><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><p>Activity and audit logs, including server logs.<br><em>Acronis's servers automatically collect and store data in logs. Some logs include metadata which may contain personal information, such as names of files and folders to the extent they include personal information.</em></p><p></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><ul><li>• Search queries and IP address.</li><li>• Browser type and language.</li><li>• Time zones, date and time of request and referral URL.</li><li>• Certain necessary cookies that may identify a browser or account.</li></ul><p></p></td></tr><tr data-v-e0f2faac=""><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><p>Information collected through cookies, pixels, web beacons and other similar technologies. (Where required by applicable laws and regulations, we will provide you additional information (notice) and/or ask for your consent for such Processing.)</p><p></p></td><td data-v-e0f2faac=""><p><span data-v-e0f2faac=""></span></p><ul><li>• Traffic and usage measurements, such as to monitor the traffic patterns from one webpage to another and to understand whether users visit the Acronis Services after seeing an online advertisement displayed on a third-party website or when you use the chatbot on our website to explore the Acronis Services, connect with Support, learn about free trials and other similar content.</li><li>• Data about the third-party sites or services accessed before interacting with the Acronis Services, which is used to make advertising more relevant for users.</li><li>• Interactions with our marketing communications, such as whether and when an Acronis email is opened to help Acronis measure the success of our email marketing campaign.</li></ul><p></p></td></tr></tbody></table> | |
| 72 | 72 | |
| 73 | 73 | Acronis automatically collects some information using cookies, pixels, web beacons and similar technology tools (collectively, **data collection technology**). Please see [Section 3]() (Data Collection Technology) and the Acronis [Cookie Notice](https://www.acronis.com/en/compliance/cookie-notice/) for more information. |
| 74 | 74 | |
| 75 | 75 | **c. Acronis Customer Experience Programs** |
| 76 | 76 | |
| 77 | 77 | Acronis may collect certain personal information as part of the Acronis Customer Experience Programs. The information collected through the Acronis Customer Experience Programs helps Acronis provide more specific feedback and guidance about the Acronis Services and features operation and better analyze and improve the Acronis Services. For example, we track how certain features of the Acronis Services are used so that we understand whether and how they are used and whether they are working correctly. We also track how a new feature affects product stability and the protected workload (i.e., a protected end point, such as a computer or server). |